{"id":441850,"date":"2022-07-28T01:51:39","date_gmt":"2022-07-28T08:51:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=441850"},"modified":"2024-07-22T01:04:00","modified_gmt":"2024-07-22T08:04:00","slug":"crmm-cannes","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/crmm-cannes","title":{"rendered":"ALL4CUSTOMER MEETINGS CANNES"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":875,"featured_media":442306,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-441850","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"event_type":"cxtour","event_status":"ontime","event_location":"Palais des Festivals et des Congr\u00e8s de Cannes","event_venue_name":"","country":"France","venue_map":{"address":"1 Bd de la Croisette, 06400 Cannes, France","lat":43.5513088,"lng":7.0170802,"zoom":14,"place_id":"ChIJ92KcLyuBzhIRfA15MqB8nK8","name":"1 Bd de la Croisette","street_number":"1","street_name":"Boulevard de la Croisette","street_name_short":"Bd de la Croisette","city":"Cannes","state":"Provence-Alpes-C\u00f4te d'Azur","post_code":"06400","country":"France","country_short":"FR"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":false,"enable_ab_test":false,"meta_title":"","meta_description":"Le salon All4Customer Meeting, d\u00e9di\u00e9 aux professionnels de l'exp\u00e9rience client et r\u00e9unissant les d\u00e9cideurs les plus importants du domaine, revient du 17 au 19 septembre 2024. Genesys vous accueillera pendant ces trois jours et vous proposera de participer \u00e0 deux de ses workshops sur le th\u00e8me de l'IA au c\u0153ur de l'exp\u00e9rience client.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","event_header_bgc":"navy","event_header_title":"","event_description_title":"","event_description":"Le salon All4Customer Meeting, d\u00e9di\u00e9 aux professionnels de l'exp\u00e9rience client et r\u00e9unissant les d\u00e9cideurs les plus importants du domaine, revient du 17 au 19 septembre 2024. Genesys vous accueillera pendant ces trois jours et vous proposera de participer \u00e0 deux de ses workshops sur le th\u00e8me de l'IA au c\u0153ur de l'exp\u00e9rience client.","event_header_image":"https:\/\/www.genesys.com\/media\/iStock-1397335531-edit.jpg","disable_registration":true,"form_header_alignment":"left","form_header":"Je m'inscris","form_button":"Je m'inscris","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"","multiple_cid":true,"multiple_cid_setup":[{"label":"Workshop 1 - Mercredi 18 septembre 2024","cid":"7014X000003Af1UQAS","url":""},{"label":"Workshop 2 - jeudi 19 septembre 2024","cid":"7014X000003Af1ZQAS","url":""}],"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p style=\"text-align: center;\">Merci pour l&rsquo;int\u00e9r\u00eat port\u00e9 \u00e0 notre workshop. Nous vous attendons les 18 et 19 septembre 2024 \u00e0 All4Customer Meetings.<\/p>\n<p style=\"text-align: center;\">1 Bd de la Croisette, 06400 Cannes, France<\/p>\n<p style=\"text-align: center;\">Bonne journ\u00e9e !<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"text_content":{"sub_title_h4":"","text_content":"<div class=\"flex-shrink-0 flex flex-col relative items-end\">\n<div>\n<div class=\"pt-0.5 juice:pt-0\">\n<div class=\"gizmo-bot-avatar flex h-6 w-6 items-center justify-center overflow-hidden rounded-full juice:h-8 juice:w-8\">\n<div class=\"relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8\"><a href=\"https:\/\/www.all4customer-meetings.fr\/\">All4Customer Meetings<\/a> est un salon d\u00e9di\u00e9 aux professionnels de l&rsquo;exp\u00e9rience client, de l&rsquo;intelligence artificielle, du marketing digital, du e-commerce et de la data. Cet \u00e9v\u00e9nement, qui se d\u00e9roulera \u00e0 Cannes du 17 au 19 septembre 2024, r\u00e9unit plus de 2 500 participants par jour et propose 5 000 rendez-vous one-to-one pr\u00e9-organis\u00e9s.<\/div>\n<div class=\"relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8\">Les participants pourront rencontrer des prestataires offrant des solutions adapt\u00e9es \u00e0 leurs besoins. Avec 190 stands exposants, All4Customer Meetings facilite des rencontres cibl\u00e9es et efficaces entre d\u00e9cisionnaires et experts du secteur.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"PROGRAMME","event_agenda":[{"agenda_date":"17\/09\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"COCKTAIL DE BIENVENUE","agenda_start_time":"21:00:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false}]},{"agenda_date":"18\/09\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"WORKSHOP 1","agenda_start_time":"16:00:00","agenda_end_time":"16:45:00","agenda_single_description":"<p><strong>Comment booster la performance d\u2019un parcours client et la productivit\u00e9 des conseillers ? Illustration de cas d\u2019usages avec l\u2019IA et des indicateurs clefs de pilotage.<\/strong><\/p>\n<p>L&rsquo;IA Generative bouleverse le monde de la relation client. A travers des exemples de projets d\u2019\u00e9volution mis en place en entreprises, retrouvez lors de cette session, les outils et les recommandations pour utiliser l\u2019IA Generative afin d\u2019optimiser la personnalisation des \u00e9changes et l\u2019automatisation des t\u00e2ches r\u00e9p\u00e9titives.<\/p>\n<p><em>Par <strong>Yassine TAHRI<\/strong>, Solution Consultant Genesys<\/em><\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"19\/09\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"WORKSHOP 2","agenda_start_time":"11:50:00","agenda_end_time":"12:35:00","agenda_single_description":"<p><strong>Comment identifier et traiter des contenus critiques dans un \u00e9change t\u00e9l\u00e9phonique, par \u00e9crit ou via les r\u00e9seaux sociaux ?<\/strong><\/p>\n<p>La bonne gestion des \u00e9motions est centrale pour augmenter le taux de satisfaction et le re-engagement commercial. Cet atelier vous permettra de comprendre les nouvelles fonctionnalit\u00e9s de l\u2019IA omnicanal et les donn\u00e9es appropri\u00e9es \u00e0 examiner pour transformer une relation client difficile en une r\u00e9solution positive.<\/p>\n<p><em>Par <strong>Yassine TAHRI<\/strong>, Solution Consultant Genesys<\/em><\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"19\/09\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"SOIR\u00c9E DE GALA","agenda_start_time":"20:30:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_content_template":"f","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"H:i","event_hashtag":"","w_tycontent":"","event_start_date":"09\/17\/2024","event_end_date":"09\/19\/2024","event_speakers":[{"speaker_name":"Yassine TAHRI","speaker_position":"Solution Consultant, Genesys","speaker_description":"","speaker_image":529553,"speaker_social":false}],"disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5","additional_content_position":"default","display_desc":false,"title_align":"left","ns_subtitle":"","media_content":{"select_media":"image","content_image":529945,"content_video":""},"external_registration_link":"https:\/\/visitor.weyou-group.com\/all4customer-meetings\/2024\/inscription\/si","event_agenda_title":"","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"","event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","remove_partners_nav":false,"event_partners_nav":""},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/441850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/875"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/441850\/revisions"}],"predecessor-version":[{"id":529948,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/441850\/revisions\/529948"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/442306"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=441850"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=441850"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=441850"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=441850"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=441850"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=441850"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=441850"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=441850"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=441850"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=441850"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=441850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}