{"id":439699,"date":"2022-07-19T02:26:37","date_gmt":"2022-07-19T09:26:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=439699"},"modified":"2022-07-21T06:27:50","modified_gmt":"2022-07-21T13:27:50","slug":"customer-relationship-marketing-2","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/customer-relationship-marketing-2","title":{"rendered":"CUSTOMER RELATIONSHIP & MARKETING MEETINGS"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":565,"featured_media":359074,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-439699","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"event_start_date":"09\/13\/2022","event_end_date":"09\/15\/2022","event_location":"Palais des Festivals de Cannes","hide_navigation":"false","hide_footer":"false","utm_pass":false,"w_tycontent":"

Merci de vous \u00eatre inscrit au workshop Genesys durant l’\u00e9v\u00e9nement CRMM 2022.<\/p>\n

Nous vous proposons de finaliser votre inscription directement sur le site de Customer Relationship and Marketing en cliquant ici<\/a>.<\/p>\n

Bonne journ\u00e9e et \u00e0 tr\u00e8s bient\u00f4t !<\/p>\n","meta_description":"D\u00e9couvrez les dates et lieu de la pr\u00e9sence Genesys lors de l'\u00e9v\u00e9nement \"Customer Relationship & Marketing\".","event_type":"cxtour","event_status":"ontime","event_venue_name":"","country":"France","venue_map":{"address":"Palais des Festivals et des Congr\u00e8s de Cannes, Boulevard de la Croisette, Cannes, France","lat":43.5507813,"lng":7.0179622,"zoom":16,"place_id":"ChIJuzM38JGBzhIRecDMS2ZUua8","name":"Palace of Festivals and Congresses of Cannes","street_number":"1","street_name":"Boulevard de la Croisette","street_name_short":"Bd de la Croisette","city":"Cannes","state":"Provence-Alpes-C\u00f4te d'Azur","post_code":"06400","country":"France","country_short":"FR"},"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","meta_title":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_header_bgc":"orange","event_header_title":"","event_description_title":"Atelier de pr\u00e9sentation Genesys","event_description":"Lors de l'\u00e9v\u00e9nement Customer Relationship & Marketing Meetings qui aura lieu mi-septembre \u00e0 Cannes, Genesys animera un workshop pour aborder comment r\u00e9ussir une bonne exp\u00e9rience client \u00e0 travers les solutions cloud Genesys (centre de contact omnicanal et solution d'analyse des donn\u00e9es sur les parcours clients).","disable_registration":false,"form_header_alignment":"left","form_header":"Inscrivez-vous d\u00e8s maintenant","form_button":"S'inscrire","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001Yo6MQAS","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Subscription","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Merci de vous \u00eatre inscrit au workshop Genesys durant l’\u00e9v\u00e9nement CRMM 2022.<\/p>\n

Nous vous proposons de finaliser votre inscription directement sur le site de Customer Relationship and Marketing en cliquant ici<\/a>.<\/p>\n

Bonne journ\u00e9e et \u00e0 tr\u00e8s bient\u00f4t !<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"Workshop Genesys","event_agenda":[{"agenda_date":"15\/09\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Comment g\u00e9rer la donn\u00e9e clients pour am\u00e9liorer la connaissance sur les parcours ?","agenda_start_time":"11:40:00","agenda_end_time":"12:25:00","agenda_single_description":"

En 2022, pour r\u00e9ussir une bonne exp\u00e9rience client il faut ma\u00eetriser la gestion de la donn\u00e9e. Dans un univers de plus en plus digitalis\u00e9 o\u00f9 les consommateurs passent d\u2019un canal \u00e0 un autre pour joindre leurs marques, les organisations des services clients doivent savoir collecter, analyser, comprendre les intentions et disposer d\u2019indicateurs de suivi complet des \u00e9changes t\u00e9l\u00e9phoniques, digitaux et en provenance des bots. L\u2019int\u00e9r\u00eat est double : identifier les risques et les points de friction sur les parcours des clients pour mieux les adresser. Au sein de cette pr\u00e9sentation, vous apprendrez \u00e0 organiser des parcours omnicanaux et \u00e0 exploiter la donn\u00e9e utile \u00e0 partir des plateformes Genesys.<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","event_header_image":"https:\/\/www.genesys.com\/media\/gas-station2-scaled.jpg","event_speakers":[{"speaker_name":"Yassine Tahri","speaker_position":"Solution Consultant - Genesys","speaker_description":"","speaker_image":440504,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/yassine-tahri-a91866110\/"}]},{"speaker_name":"Thibaud Arend","speaker_position":"Senior Account Executive - Genesys","speaker_description":"","speaker_image":440500,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/thibaud-arend-10216b2\/"}]}]},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/439699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/565"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/439699\/revisions"}],"predecessor-version":[{"id":441132,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/439699\/revisions\/441132"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/359074"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=439699"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=439699"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=439699"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=439699"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=439699"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=439699"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=439699"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=439699"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=439699"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=439699"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=439699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}