{"id":433262,"date":"2022-05-25T07:40:26","date_gmt":"2022-05-25T14:40:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=433262"},"modified":"2022-06-13T07:21:06","modified_gmt":"2022-06-13T14:21:06","slug":"cx-paris-2022","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/cx-paris-2022","title":{"rendered":"CX Paris 2022"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":875,"featured_media":433277,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-433262","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"event_type":"industry","event_status":"ontime","event_start_date":"06\/21\/2022","event_start_time":"09:30:00","event_end_date":"06\/23\/2022","event_location":"Ground Control, Rue du Charolais, Paris, France","event_venue_name":"Ground Control","country":"France","venue_map":{"address":"Ground Control, Rue du Charolais, Paris, France","lat":48.8439199,"lng":2.381509599999999,"zoom":14,"place_id":"ChIJCfUElBFy5kcR5-HZRzpGR9k","name":"Ground Control","street_number":"81","street_name":"Rue du Charolais","city":"Paris","state":"\u00cele-de-France","state_short":"IDF","post_code":"75012","country":"France","country_short":"FR"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":false,"enable_ab_test":false,"meta_title":"","meta_description":"CX Paris \u00e9v\u00e9nement sur l'exp\u00e9rience client : Workshops | Networking | Interventions en pl\u00e9ni\u00e8re : table ronde, keynote, interview | S\u00e9lection d'innovations et d'exp\u00e9riences ","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_header_bgc":"navy","event_header_title":"","event_description_title":"VIVEZ L\u2019EXP\u00c9RIENCE CX PARIS 2022 ! ","event_description":"3 jours de temps fort avec : 5 th\u00e9matiques | Workshops concrets | Networking | Interventions en pl\u00e9ni\u00e8re : table ronde, keynote, interview | S\u00e9lection d'innovations et d'exp\u00e9riences <br \/>\r\n  <br \/>\r\nGenesys sera pr\u00e9sent lors de l'\u00e9v\u00e9nement et en compagnie de son partenaire OBS.","disable_registration":false,"form_header_alignment":"left","form_header":"Pour participer \u00e0 l'\u00e9v\u00e9nement","form_button":"Je m'inscris","is_external_registration":[],"external_registration_link":"https:\/\/www.cx-paris.fr\/2022\/registration\/register?ost_tool=wordpress&ost_campaign=emea-fna_lg-fr&ost_content=landing","additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"CX Paris 2022","sub_title":""},"media_content":{"select_media":"image","content_image":433277,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"event_speakers":[{"speaker_name":"Thibaud Arend","speaker_position":"Senior Account Executive, Genesys","speaker_description":"","speaker_image":433265,"speaker_social":false},{"speaker_name":"Dikra B\u00e9chard","speaker_position":"Account Executive, Genesys","speaker_description":"","speaker_image":433267,"speaker_social":false},{"speaker_name":"Lionel Florence ","speaker_position":"Directeur Users Digital Journeys, Helpline","speaker_description":"","speaker_image":434733,"speaker_social":false},{"speaker_name":"Jean-Pierre Zurzolo","speaker_position":"Chef de produit IP\/Call center, Orange Business 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style=\"text-align: center;\">Afin de compl\u00e9ter celle-ci nous vous invitons \u00e0 cliquer <strong><a href=\"https:\/\/www.cx-paris.fr\/2022\/registration\/cx-paris-inscription-pass-annonceur?_irurl=https%3A%2F%2Fwww.cx-paris.fr%2F2022%2Fcontent%2Fworkshop-cx-paris-22&amp;registeredsessionid=f165a4dc-0fbf-ec11-997e-a04a5e7cf9dc\">ici<\/a><\/strong> pour vous rendre sur le programme complet de CX Paris.<\/p>\n<p style=\"text-align: center;\">Vous recevrez sous peu de la part des \u00e9quipes de CX Paris tous les d\u00e9tails pour vous rendre sur place avec votre badge d&rsquo;acc\u00e8s.<\/p>\n<p style=\"text-align: center;\">Bonne journ\u00e9e et \u00e0 bient\u00f4t.<\/p>\n","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":[{"ID":240758,"post_author":"565","post_date":"2020-02-26 20:23:15","post_date_gmt":"2020-02-27 04:23:15","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">W\u00e9binaire :\u00a0 SPECIAL MANAGEMENT<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>[this_page_title]<\/h1>\r\n[\/vc_column_text][vc_column_text][\/vc_column_text][cutoff co_thick=\"2px\"][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text]Consid\u00e9r\u00e9s comme un levier essentiel pour le d\u00e9veloppement d\u2019une entreprise, les <strong>Centres de Services<\/strong> structurent leurs fonctionnements notamment par <strong>l\u2019automatisation des processus<\/strong> et la gestion d\u2019interactions omnicanales.\r\n\r\nL\u2019usage de nouvelles technologies digitales am\u00e8ne \u00e0 faire \u00e9voluer l\u2019organisation des taches, les comp\u00e9tences des t\u00e9l\u00e9conseillers et les m\u00e9thodes de management d\u2019un centre de contacts.\r\n\r\nEquipes RH et m\u00e9tiers conjuguent leurs efforts pour traiter ses nouveaux challenges :\r\n<ul>\r\n \t<li>Comment <strong>former les collaborateurs<\/strong> rapidement et de mani\u00e8re continue\u00a0?<\/li>\r\n \t<li>Quelles m\u00e9triques utiliser pour un <strong>syst\u00e8me de pilotage efficient<\/strong> de la progression des collaborateurs\u00a0?<\/li>\r\n \t<li>Comment <strong>adapter l\u2019organisation et la distribution des flux<\/strong> pour tenir compte de la diversit\u00e9 des profils et des parcours clients\u00a0?<\/li>\r\n<\/ul>\r\nAu cours de ce w\u00e9binaire, nous aborderons les solutions et les pratiques recommand\u00e9es par GENESYS pour contribuer \u00e0 un fonctionnement efficace des ressources et des \u00e9quipes au sein d\u2019un centre de contacts.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform form_type=\"hot\" cta_button=\"S'inscrire\" cms_hold=\"RG\" cid_id=\"7011T000001kp6xQAA\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"126655\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Boubacar Diallo<\/strong>\r\nSenior Solution Consultant\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"307985\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>V\u00e9ronique DUPRE<\/strong>\r\nDirectrice marketing\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Comment adapter son organisation \u00e0 la transformation de l'exp\u00e9rience client ?","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"comment-adapter-son-organisation-a-la-transformation-de-lexperience-client","to_ping":"","pinged":"","post_modified":"2020-03-09 13:00:35","post_modified_gmt":"2020-03-09 20:00:35","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=240758","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":378150,"post_author":"875","post_date":"2021-05-18 15:09:18","post_date_gmt":"2021-05-18 22:09:18","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Sp\u00e9cial ASSURANCE &amp; SECTEUR BANCAIRE<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1 class=\"webinarTitle--type2\">Comment bien mener un projet cloud et omnicanal pour son centre de contact ?<\/h1>\r\n[\/vc_column_text][vc_column_text]\r\n<p class=\"pre_h1 text-mid-gray\">Avec la participation exceptionnelle de :<\/p>\r\n[\/vc_column_text][vc_single_image image=\"378181\"][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner][webinarschedule][\/vc_column_inner][\/vc_row_inner][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3><strong>W\u00e9binaire le 12 avril \u00e0 10h00 <\/strong><\/h3>\r\nDans un contexte d\u2019acc\u00e9l\u00e9ration du digital au sein du domaine de l\u2019assurance, l\u2019omnicanalit\u00e9 et le cloud maximisent l\u2019efficacit\u00e9 op\u00e9rationnelle des centres de relation client. A travers ce webinar, vous pourrez d\u00e9couvrir le retour d\u2019exp\u00e9rience d\u2019AG2R-La Mondiale qui a optimis\u00e9 et mutualis\u00e9 ses centres de relation client \u00e0 distance via la solution omnicanale cloud Genesys.\r\nModernit\u00e9, coh\u00e9rence, agilit\u00e9, p\u00e9rennit\u00e9, telles sont les b\u00e9n\u00e9fices obtenus via cette d\u00e9marche de projet en exp\u00e9rience client.\r\n\r\nSUJETS TRAITES :\r\n\r\n- Refonte et rationalisation des centres de contacts pour une vision globale du parcours assur\u00e9s\r\n-\u00a0Obsolescence \/ Harmonisation des outils\r\n-\u00a0Pilotage de la performance avec de nouveaux indicateurs\r\n-\u00a0Gestion mutualis\u00e9e des diff\u00e9rents canaux (voix, mail, SMS, chat, web, Apps mobile\u2026) pour une meilleure r\u00e9activit\u00e9 dans le traitement et la r\u00e9ponse\r\n-\u00a0Vente \u00e0 distance\r\n\r\nL\u2019intervention sera compl\u00e9t\u00e9e par des cas pratiques (gestion des sinistres, ouverture de dossier d\u2019assur\u00e9\u2026)[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Formulaire\" cta_button=\"S'inscrire\" form_type=\"hot\" cms_hold=\"RG\" cid_id=\"7011T000001YhxtQAC\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"379144\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Sophie Carnel<\/strong>\r\nDirectrice de la relation client \u00e0 distance\r\nAG2R - La Mondiale<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"378166\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Gilles Talbot<\/strong>\r\nInsurance Business Consultant Director\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"379140\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Quentin Dubled<\/strong>\r\nResponsable MOA\r\nDirection de la relation a distance\r\nAG2R - La Mondiale<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"378458\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Romain Jourdy<\/strong>\r\nSr Solution Consultant\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Comment bien mener un projet cloud et omnicanal pour son centre de contact ?","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"comment_bien_mener_un_projet_cloud-et-omnicanal","to_ping":"","pinged":"","post_modified":"2022-04-19 02:47:58","post_modified_gmt":"2022-04-19 09:47:58","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=378150","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":332973,"post_author":"565","post_date":"2020-08-12 13:29:32","post_date_gmt":"2020-08-12 20:29:32","post_content":"[vc_section css=\".vc_custom_1591046298319{margin-bottom: 0px !important;}\"][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<h1><strong>Intelligence Artificielle, Bots &amp; Self-services : <\/strong><strong>\r\nComment faire les bons choix en reprise d'activit\u00e9s ?<\/strong><\/h1>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner][webinarschedule][\/vc_column_inner][\/vc_row_inner][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text]Une reprise d\u2019activit\u00e9s est souvent synonyme d\u2019un rattrapage de retard et en m\u00eame temps d\u2019une acc\u00e9l\u00e9ration pour retrouver un rythme normal.\r\nCe constat concerne \u00e9galement la vie des centres de contact.\r\n<ul>\r\n \t<li>Alors, comment lisser les pics d\u2019activit\u00e9s ?<\/li>\r\n \t<li>Que faire des demandes \u00e0 faible valeur ajout\u00e9e ?<\/li>\r\n \t<li>Quels outils utilis\u00e9s pour favoriser la <strong>personnalisation des \u00e9changes<\/strong> et renouer avec la confiance des clients ?<\/li>\r\n<\/ul>\r\nGenesys propose, au sein de ce webinaire, d\u2019adresser <strong>le panorama des usages des bots<\/strong> et de pr\u00e9senter comment l<strong>\u2019intelligence artificielle associ\u00e9e \u00e0 une bonne m\u00e9thodologie d\u2019int\u00e9gration omnicanale<\/strong> permet de soulager avec efficacit\u00e9 des \u00e9quipes tr\u00e8s sollicit\u00e9es. Il sera \u00e9galement question de savoir faire les bons choix technologiques.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform form_type=\"hot\" cta_button=\"S'inscrire\" cms_hold=\"RG\" cid_id=\"7011T000001kvkWQAQ\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"332977\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Cristina Barlier<\/strong>\r\nSenior Solution Consultant\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"332978\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>V\u00e9ronique Dupr\u00e9\r\n<\/strong>Sr Marketing Manager\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][\/vc_section]","post_title":"IA, Bots et Self-services : Comment faire les bons choix en reprise d'activit\u00e9s ?","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"relation-client-comment-traiter-un-surcroit-dactivites-grace-aux-bots","to_ping":"","pinged":"","post_modified":"2020-09-02 09:31:42","post_modified_gmt":"2020-09-02 16:31:42","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=332973","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"event_agenda_group":[{"agenda_group_title":"De l'omnicanal au self-service, comment cr\u00e9er des parcours diff\u00e9renci\u00e9s ? ","event_agenda":false,"additional_agenda_content":"<p><strong>Workshop : 10h25-11h15<\/strong><\/p>\n<p><strong>De l&rsquo;omnicanal au self-service, comment cr\u00e9er des parcours diff\u00e9renci\u00e9s ? <\/strong><\/p>\n<p>D\u00e9couvrez l&rsquo;exp\u00e9rience client mise en place par Helpline, leader Europp\u00e9en du m\u00e9tier du support informatique et technologique pour les entreprises, \u00e0 travers ses 12 centres de contacts et l&rsquo;usage des plateformes de Genesys pour la gestion omnicanale de ses demandes clients et l&rsquo;automatisation des t\u00e2ches (voicebots, chatbots, callback&#8230;).<\/p>\n<p>Speakers : Thibaud Arend chez Genesys et Lionel Florence chez Helpline<\/p>\n"},{"agenda_group_title":"Move-to-Cloud : Comment gagner (concr\u00e8tement) en efficacit\u00e9 op\u00e9rationnelle et gagner en innovation et r\u00e9silience ?","event_agenda":false,"additional_agenda_content":"<p><strong>Conf\u00e9rence : <span class=\"time\">16h55-<\/span><span class=\"time\">17h15<\/span><\/strong><\/p>\n<p><strong>Move-to-Cloud : Comment gagner (concr\u00e8tement) en efficacit\u00e9 op\u00e9rationnelle et gagner en innovation et r\u00e9silience ?<\/strong><\/p>\n<p>Toutes les entreprises, quelque soient leurs tailles sont soumises \u00e0 deux tendances de fond : rester innovantes avec des clients toujours plus exigeants et connect\u00e9s, tout en ma\u00eetrisant leurs co\u00fbts op\u00e9rationnels.<\/p>\n<p>Avec notre partenaire Orange Business Services, nous allons explorer avec de cas concrets comment le cloud est un r\u00e9el vecteur de comp\u00e9titivit\u00e9, d\u2019innovation et de passage \u00e0 l\u2019\u00e9chelle pour d\u00e9livrer des exp\u00e9riences clients toujours plus personnalis\u00e9es.<\/p>\n<p>Speakers : Jean-Pierre Zurzolo chez OBS et Dikra B\u00e9chard chez Genesys<\/p>\n"}],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YmXnQAK","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"custom","ar_custom_url":"","custom_ty":"<p style=\"text-align: center;\">Bonjour,<\/p>\n<p style=\"text-align: center;\">Nous vous remercions pour votre pr\u00e9-inscription.<\/p>\n<p style=\"text-align: center;\">Afin de compl\u00e9ter celle-ci nous vous invitons \u00e0 cliquer <strong><a href=\"https:\/\/www.cx-paris.fr\/2022\/registration\/cx-paris-inscription-pass-annonceur?_irurl=https%3A%2F%2Fwww.cx-paris.fr%2F2022%2Fcontent%2Fworkshop-cx-paris-22&amp;registeredsessionid=f165a4dc-0fbf-ec11-997e-a04a5e7cf9dc\">ici<\/a><\/strong> pour vous rendre sur le programme complet de CX Paris.<\/p>\n<p style=\"text-align: center;\">Vous recevrez sous peu de la part des \u00e9quipes de CX Paris tous les d\u00e9tails pour vous rendre sur place avec votre badge d&rsquo;acc\u00e8s.<\/p>\n<p style=\"text-align: center;\">Bonne journ\u00e9e et \u00e0 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