{"id":432643,"date":"2022-05-24T03:58:31","date_gmt":"2022-05-24T10:58:31","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=432643"},"modified":"2022-05-24T06:55:30","modified_gmt":"2022-05-24T13:55:30","slug":"webinaire-experience-client-digitale-dx","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/webinaire-experience-client-digitale-dx","title":{"rendered":"Mener avec succ\u00e8s une exp\u00e9rience client digitale – Webinaire"},"content":{"rendered":"

[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1653061612005{padding-top: 25px !important;padding-bottom: 25px !important;}\u00a0\u00bb el_id=\u00a0\u00bbnavigation\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4″ el_class=\u00a0\u00bbevent-logo\u00a0\u00bb][vc_single_image image=\u00a0\u00bb365″][\/vc_column][vc_column width=\u00a0\u00bb3\/4″ offset=\u00a0\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbpage-nav\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/6″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/6″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/6″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/6″][vc_column_text]<\/p>\n

Agenda<\/a><\/p>\n

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S'inscrire<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb full_width=\u00a0\u00bbstretch_row\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb o_styler=\u00a0\u00bbblended-gray\u00a0\u00bb el_class=\u00a0\u00bbsection_header event-hdr\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1653062196153{background-image: url(https:\/\/www.genesys.com\/media\/DX-LP29juin-1.png?id=432730) !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n

MENER AVEC SUCC\u00c8S
\nUNE EXP\u00c9RIENCE CLIENT DIGITALE<\/h1>\n

Les erreurs \u00e0 \u00e9viter, les solutions \u00e0 privil\u00e9gier<\/h3>\n

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S'inscrire<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-white\u00a0\u00bb m_background_color=\u00a0\u00bbbgc-white\u00a0\u00bb full_width=\u00a0\u00bbstretch_row\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1653382133065{background-color: #ffffff !important;}\u00a0\u00bb el_class=\u00a0\u00bbwht\u00a0\u00bb el_id=\u00a0\u00bbconnected\u00a0\u00bb][vc_row el_class=\u00a0\u00bbwht\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n
Le monde de la relation client est plus digitalis\u00e9 que jamais et les parcours d\u2019achat se sont complexifi\u00e9s : multiplication des outils et des canaux num\u00e9riques (r\u00e9seaux sociaux, FAQ, bot, web call back, click-to-chat, click-to-call…).<\/h5>\n

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Format virtuel – <\/strong>Le mercredi 29 juin de 9H15 \u00e0 10h30<\/strong><\/h5>\n

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Cr\u00e9er des parcours coh\u00e9rents de bout en bout tout en diversifiant les points de contacts client via le web est un d\u00e9fi permanent pour les entreprises.<\/h5>\n
Nous vous proposons lors de ce webinaire d\u2019identifier les pi\u00e8ges \u00e0 \u00e9viter et de comprendre comment utiliser les innovations port\u00e9es par l\u2019intelligence artificielle, le cloud et l\u2019omnicanal pour piloter une strat\u00e9gie combin\u00e9e entre le centre de service client et le site web de l\u2019entreprise. Le but final : augmenter le NPS, automatiser les flux et faciliter la personnalisation des \u00e9changes.<\/h5>\n

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Les intervenants<\/h4>\n

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Filip Ulovec
\n<\/strong>Principal Solutions Consultant
\nGenesys<\/p>\n

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Yassine Tahri
\n<\/strong>Solutions Consultant
\nGenesys<\/p>\n

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Aymeric Guillas
\n<\/strong>Account Executive
\nGenesys<\/p>\n

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Agenda<\/h2>\n

[\/vc_column_text][vc_table vc_table_theme=\u00a0\u00bbclassic\u00a0\u00bb allow_html=\u00a0\u00bb1″ el_class=\u00a0\u00bbagenda\u00a0\u00bb][bg#ff4f1f;c#ffffff]Heure,[bg#ff4f1f;c#ffffff]S%C3%A9quence|9.15,[align-left;b;c#23395D]%3Ch3%3EIntroduction%20%3C%2Fh3%3E|,[align-left;c#23395D;i]%3Ch3%3EOuvrir%20un%20nouveau%20canal%20dans%20un%20parcours%20client-t%C3%A9l%C3%A9conseiller%20%3A%20les%20pi%C3%A8ges%20%C3%A0%20identifier%20et%20les%20impacts%3C%2Fh3%3E|,[c#23395d;i]%3Ch3%3EPortail%20client%20et%20interactions%20web%20%3A%20quelles%20solutions%20pour%20am%C3%A9liorer%20les%20r%C3%A9ponses%20des%20FAQ%20%3F%20%3C%2Fh3%3E|,[i;c#4e5054]%3Ch3%3ESelf-service%20%3A%20comment%20exploiter%20tout%20le%20potentiel%20des%20chatbots%20%3F%3C%2Fh3%3E|,[i;c4E5054]%3Ch3%3ECentre%20de%20contact%20%3A%20cr%C3%A9er%20un%20socle%20omnicanal%20et%20traiter%20l%E2%80%99intercanalit%C3%A9%20avec%20fluidit%C3%A9%20%20%3C%2Fh3%3E|,[align-left;i;c4E5054]%3Ch3%3ESuivi%20de%20la%20performance%20%3A%20int%C3%A9grer%20de%20nouveaux%20indicateurs%20%3C%2Fh3%3E|10.30,[b;c#23395D]%3Ch3%3EQuestion-R%C3%A9ponse%3C%2Fh3%3E[\/vc_table][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=\u00a0\u00bbregister\u00a0\u00bb][vc_row][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1653386978712{margin-bottom: 21px !important;}\u00a0\u00bb]<\/p>\n

S’inscrire \u00e0 la session webinaire<\/h2>\n

A l\u2019issue de votre enregistrement, vous recevrez un mail de confirmation automatique avec le lien d’acc\u00e8s au webinaire.
\nBonne journ\u00e9e<\/p>\n

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Heureux de vous revoir,<\/span> <\/span> <\/span><\/span><\/p>

Ce n\u2019est pas vous ?<\/a><\/p><\/div>

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