{"id":400458,"date":"2021-10-14T00:57:53","date_gmt":"2021-10-14T07:57:53","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=400458"},"modified":"2021-11-25T15:11:47","modified_gmt":"2021-11-25T23:11:47","slug":"voicetech-paris-2021","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/voicetech-paris-2021","title":{"rendered":"VOICETECH Paris 2021"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":875,"featured_media":403579,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-400458","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"event_type":"cxtour","event_status":"ontime","event_location":"Virtuel - Session On demand","event_venue_name":"","country":"France","venue_map":false,"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"event_header_bgc":"orange","event_header_title":"","event_description_title":"Voice Tech Paris 2021","event_description":"Voice Tech Paris est un \u00e9v\u00e9nement 100% digital d\u00e9di\u00e9 \u00e0 la voix. Rendez-vous les 23 et 24 novembre 2021 pour d\u00e9couvrir les ateliers Genesys : conf\u00e9rence de notre client Helpline, un atelier avec notre partenaire Mentat co-anim\u00e9 Genesys et un atelier anim\u00e9 par deux de nos experts !","event_header_image":"https:\/\/www.genesys.com\/media\/AI-14.jpg","disable_registration":false,"form_header_alignment":"left","form_header":"Voir la session en replay","form_button":"S'enregistrer","is_external_registration":[],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YdnRQAS","multiple_cid":false,"multiple_cid_setup":[{"label":" 23 Novembre 11h30-12h00 : Atelier GENESYS - Le vocal augment\u00e9 par l\u2019IA ","cid":"7011T000001Yc3JQAS","url":""},{"label":"24 Novembre 11h30-12h00 : Atelier MENTAT - Vos collaborateurs sur le podium de l\u2019empathie client","cid":"","url":""},{"label":"24 Novembre 14h30-14h55 : Conf\u00e9rence client HELPLINE - Bot, digital et voix","cid":"7011T000001YdnRQAS","url":""}],"ar_status":"Subscription","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"<p style=\"text-align: center;\">Merci de vous \u00eatre inscrit \u00e0 l&rsquo;\u00e9v\u00e9nement VOICETECH Paris 2021.<\/p>\n<p style=\"text-align: center;\">Nous vous proposons de suivre les w\u00e9binaires en replay en copiant ce lien dans votre navigateur\u00a0: https:\/\/youtu.be\/CP4SvtIkfA4<\/p>\n<p style=\"text-align: center;\"><em>Pour toutes questions, contactez : veronique.dupre@genesys.com et celia.alletrux@genesys.com<\/em><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"L'\u00e9v\u00e9nement d\u00e9di\u00e9 aux technologies vocales \u00e0 ne pas manquer en 2021 !","sub_title":"Ouvrons la voix aux usages de demain."},"media_content":{"select_media":"image","content_image":400590,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"<p>Venez nous rejoindre les 23 et 24 Novembre afin de d\u00e9couvrir la r\u00e9volution de l&rsquo;usage des technologies d\u00e9di\u00e9e \u00e0 la voix.<\/p>\n<p>Trois ateliers sign\u00e9s Genesys pour vous accompagner dans l&rsquo;\u00e9volution de vos centres de contacts et de r\u00e9pondre \u00e0 vos questions, notamment gr\u00e2ce \u00e0 des conversations en 1 to 1 qui vous donneront l&rsquo;opportunit\u00e9 d&rsquo;approfondir vos connaissances.<\/p>\n<p>D\u00e9couvrez l&rsquo;agenda complet ci-dessous.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":true,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","meta_title":"","meta_description":"L'\u00e9v\u00e9nement \u00e0 ne pas manquer. Rejoignez-nous pour d\u00e9couvrir comment r\u00e9volutionner vos centres de contacts et ainsi am\u00e9liorer l'exp\u00e9rience client gr\u00e2ce aux technologies vocales !","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"<p style=\"text-align: center;\">Merci de vous \u00eatre inscrit \u00e0 l&rsquo;\u00e9v\u00e9nement Voicetech Paris 2021.<\/p>\n<p style=\"text-align: center;\">Vous allez recevoir un mail automatique de confirmation d&rsquo;inscription de notre part et de la part de l&rsquo;organisateur.<\/p>\n<p style=\"text-align: center;\">Nous vous recommendons de le conserver. Ainsi, nous pourrons vous envoyer des rappels de connexion.<\/p>\n<p style=\"text-align: center;\">A tr\u00e8s bient\u00f4t !<\/p>\n","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"23\/11\/2021","agenda_tab_label":"","agenda_details":[{"agenda_title":"Atelier Genesys","agenda_start_time":"11:30:00","agenda_end_time":"12:00:00","agenda_single_description":"<h2 class=\"font-swb text-blue\">Le vocal augment\u00e9 par l\u2019IA : b\u00e9n\u00e9ficiez de toutes les cl\u00e9s pour r\u00e9volutionner votre exp\u00e9rience client<\/h2>\n<p><span data-contrast=\"none\">Les habitudes des consommateurs <\/span><span data-contrast=\"auto\">sont <\/span><span data-contrast=\"none\">boulevers\u00e9es <\/span><span data-contrast=\"auto\">depuis\u00a0ces<\/span><span data-contrast=\"none\">\u00a018\u00a0derniers\u00a0mois<\/span><span data-contrast=\"auto\">.\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ils\u00a0<\/span><span data-contrast=\"none\">n\u2019admettent\u00a0plus que\u00a0leurs\u00a0interactions avec\u00a0<\/span><span data-contrast=\"auto\">les<\/span><span data-contrast=\"none\">\u00a0marque<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"none\"> les obligent a\u0300 recontextualiser leurs reque\u0302tes de\u0301ja\u0300 formul\u00e9es et <\/span><span data-contrast=\"auto\">ils\u00a0<\/span><span data-contrast=\"none\">demandent des informations fiables via des services vocaux joignables \u00e0 tout moment.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Comment le self-service et les Voicebots dop\u00e9s \u00e0 l&rsquo;intelligence artificielle apportent-ils d\u00e9sormais un vrai changement dans la relation client ?<\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">Quelles sont les solutions d\u2019analyse en temps r\u00e9el de la conversation, pour acc\u00e9l\u00e9rer<\/span><span data-contrast=\"none\">\u00a0la\u00a0satisfaction\u00a0 client\u00a0?\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"none\">Comment mettre en \u0153uvre des r\u00e9ponses adapt\u00e9es et imm\u00e9diates pour un service voix de qualit\u00e9 s\u2019inscrivant dans une vision omnicanale ? <\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span class=\"text-orange\" data-contrast=\"none\">Anim\u00e9 par Yassine Gharbi, Solutions Consultant chez Genesys et Gilles Talbot, Strategic Business Consulting Director chez Genesys.<\/span><\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"24\/11\/2021","agenda_tab_label":"","agenda_details":[{"agenda_title":"Atelier partenaire Mentat","agenda_start_time":"11:30:00","agenda_end_time":"12:00:00","agenda_single_description":"<h2><b><span class=\"font-swb text-blue\" data-contrast=\"none\">Placez\u00a0vos\u00a0collaborateurs\u00a0sur le podium de\u00a0l\u2019empathie\u00a0client<\/span><\/b><span class=\"font-swb text-blue\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Comment l\u2019utilisation et la mise en \u0153uvre raisonn\u00e9e des technologies permettent de lib\u00e9rer vos t\u00e9l\u00e9conseillers de leurs contraintes (gestion des \u00e9motions, acc\u00e8s \u00e0 l\u2019information, connaissance du client) ?<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Comment\u00a0anticiper\u00a0le\u00a0risque\u00a0de frustration des\u00a0clients ?<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:252}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Quelles solutions (IA, assistance agent, reconnaissance vocale\u2026) pour garantir un \u00e9change serein ?<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:252}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span class=\"text-orange\" data-contrast=\"none\">Anim\u00e9 par Karim Oudinot, Pr\u00e9sident chez Mentat et Aur\u00e9lien Lagier, Cloud Partner Manager chez Genesys<\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Conf\u00e9rence client : Helpline","agenda_start_time":"14:30:00","agenda_end_time":"14:55:00","agenda_single_description":"<h2><b><span class=\"font-swb text-blue\" data-contrast=\"none\">Bot, digital et voix : comment Helpline pilote avec succ\u00e8s l\u2019unification des parcours de ses clients<\/span><\/b><span class=\"font-swb text-blue\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> ?<\/span><\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\">Comment retranscrire les usages des canaux num\u00e9riques vers la voix avec qualit\u00e9, fluidit\u00e9 et bienveillance ?<\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\">Quels moyens pour automatiser les r\u00e9ponses \u00e0 certaines interactions : voicebots, chatbots et callbacks ?<\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"2\">Quelles solutions pour fluidifier les flux via le cross canal en assurant le maintien d&rsquo;un taux de fid\u00e9lit\u00e9 client \u00e0 97% ?<\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"2\">Comment g\u00e9rer des priorit\u00e9s des files d\u2019attente pour 50 000 requ\u00eates quotidiennes ? Typologie d&rsquo;incident, comp\u00e9tences agents, personae ?<\/li>\n<\/ul>\n<p><span class=\"text-orange\" data-contrast=\"none\">Anim\u00e9 par Lionel Florence, Directeur Users Digital Journey chez Helpline<\/span><span class=\"text-orange\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> et V\u00e9ronique Dupr\u00e9 SR Marketing Manager chez Genesys<\/span><\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Yassine Gharbi","speaker_position":"Solutions Consultant, GENESYS","speaker_description":"","speaker_image":400577,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/yassine-gharbi-b2177b75\/"}]},{"speaker_name":"Gilles Talbot","speaker_position":"Strategic Business Consulting Director, GENESYS","speaker_description":"","speaker_image":400578,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/gilles-talbot-0152a02\/"}]},{"speaker_name":"Karim Oudinot","speaker_position":"Pr\u00e9sident, MENTAT","speaker_description":"","speaker_image":403202,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/karim-oudinot-6577aa3\/"}]},{"speaker_name":"V\u00e9ronique Dupr\u00e9","speaker_position":"SR Marketing Manager, GENESYS","speaker_description":"","speaker_image":400579,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/v%C3%A9ronique-dupre-chapat\/"}]},{"speaker_name":"Lionel Florence","speaker_position":"Directeur Users Digital Journeys, HELPLINE","speaker_description":"","speaker_image":403203,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/lionel-florence-8452881\/"}]},{"speaker_name":"Pierre Sedze","speaker_position":"Journaliste ","speaker_description":"","speaker_image":403205,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/pierresedze\/"}]}],"event_sponsor_tier":[{"sponsor_tier":"Gold","custom_tier":"","event_sponsors":[{"sponsor_name":"Helpline","sponsor_image":403573,"sponsor_url":"https:\/\/www.helpline.fr\/"}]}],"external_registration_link":"https:\/\/www.voicetechparis.com\/inscription"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/400458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/875"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/400458\/revisions"}],"predecessor-version":[{"id":410140,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/400458\/revisions\/410140"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/403579"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=400458"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=400458"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=400458"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=400458"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=400458"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=400458"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=400458"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=400458"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=400458"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=400458"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=400458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}