Merci de vous \u00eatre inscrit au G-Summit France 2022.<\/p>\n
Vous allez recevoir dans les jours qui suivent plus de d\u00e9tails sur notre agenda concernant les workshops.<\/p>\n
A tr\u00e8s bient\u00f4t!<\/p>\n
Pour toutes questions, contactez : veronique.dupre@genesys.com\u00a0<\/em><\/p>\n","event_description_title":"Prendre soin de votre exp\u00e9rience client","event_description":"Parce que l\u2019exp\u00e9rience client est au c\u0153ur de la performance et de la rentabilit\u00e9 des entreprises, il est essentiel en 2022 de prendre grand soin de la relation client en la faisant grandir, \u00e9voluer et en pilotant les r\u00e9sultats. <\/p>\n INVITES SPECIAUX<\/b><\/span><\/p>\n Nicolas Bouzou : <\/strong>\u00e9conomiste et essayiste fran\u00e7ais, fondateur du cabinet de conseils Aster\u00e8s et enseignant MBA Law & Management de l\u2019Universit\u00e9 de Paris II Assas. Nicolas est r\u00e9guli\u00e8rement invit\u00e9 par la presse fran\u00e7aise et \u00e9trang\u00e8re. Il est l\u2019auteur d\u2019une douzaine d\u2019ouvrages, dont le dernier, co-\u00e9crit avec Luc Ferry, qui a \u00e9t\u00e9 publi\u00e9 en 2021 aux \u00e9ditions de l\u2019observatoire \u00ab Pour un lib\u00e9ralisme populaire \u00bb.<\/p>\n S\u00e9bastien Bouchindhomme<\/strong> : Sp\u00e9cialiste de la gestion des organisations professionnelles depuis plus de 25 ans, il est aujourdhui D\u00e9l\u00e9gu\u00e9 G\u00e9n\u00e9ral de la F\u00e9d\u00e9ration Nationale de l\u2019Information d\u2019Entreprise, de la Gestion des Cr\u00e9ances et de l\u2019Enqu\u00eate Civile, organisation nationale au service de l\u2019\u00e9conomie fran\u00e7aise, qui f\u00e9d\u00e8re toutes les tailles de soci\u00e9t\u00e9s sur la gestion du risque client. Depuis 2018, il est co-organise les Assises des d\u00e9lais de paiement et des financements<\/strong> et dirige \u00e9galement le think tank du risque immat\u00e9riel en entreprise, Place Escange<\/strong>.<\/p>\n Samuel Urtado : <\/strong>Ost\u00e9opathe, fondateur de SOMASANA \/ YOGA et formateur de l’\u00e9cole du MODERNE YOGA intervient dans les entreprises sur la gestion du stress pour apporter les conditions optimum de bien-\u00eatre et de performance.<\/p>\n"}],"no_index":false,"event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"Ils seront pr\u00e9sents au G-SUMMIT FRANCE 2022","event_sponsors":[{"sponsor_name":"NTT","sponsor_image":391144,"sponsor_url":"https:\/\/www.global.ntt\/"},{"sponsor_name":"CYARA","sponsor_image":453934,"sponsor_url":"https:\/\/cyara.com\/solutions\/web-interaction-testing\/"},{"sponsor_name":"SABIO","sponsor_image":400416,"sponsor_url":"https:\/\/sabiogroup.com\/fr"},{"sponsor_name":"Orange Business Services","sponsor_image":456901,"sponsor_url":"https:\/\/www.orange.fr"},{"sponsor_name":"Ceritek","sponsor_image":456736,"sponsor_url":"https:\/\/ceritek.com\/"},{"sponsor_name":"Facyle","sponsor_image":456738,"sponsor_url":"https:\/\/www.facyle.com\/"},{"sponsor_name":"Nuance","sponsor_image":456960,"sponsor_url":"https:\/\/shop.nuance.fr\/store\/nuanceeu\/fr_FR\/Content\/pbPage.home?currency=EUR"},{"sponsor_name":"Sightcall","sponsor_image":453936,"sponsor_url":"https:\/\/sightcall.com\/fr\/technology\/visual-assistance-platform"},{"sponsor_name":"Automation anywhere","sponsor_image":455065,"sponsor_url":"https:\/\/fr.automationanywhere.com\/"},{"sponsor_name":"NXO","sponsor_image":457976,"sponsor_url":"https:\/\/www.nxo.eu\/"},{"sponsor_name":"Sitel group","sponsor_image":441854,"sponsor_url":"https:\/\/www.sitel.com\/fr\/?utm_source=googleads&utm_medium=cpc&utm_campaign=form_ads&utm_term=sitel&utm_term=sitel&utm_campaign=Campagne+Clics+Sitel+Brand&utm_source=adwords&utm_medium=ppc&hsa_acc=7748403627&hsa_cam=16476321589&hsa_grp=134456837975&hsa_ad=585958611779&hsa_src=g&hsa_tgt=kwd-23061173&hsa_kw=sitel&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQiA37KbBhDgARIsAIzce17jx0hW2wBWV9m8ZrnR94BvBv3hHAPrMNvp9BHzBItr0VDKghvl-MQaAt0SEALw_wcB"}]}],"additional_content_template":"f","event_type":"gsummit","event_status":"ontime","event_start_time":"09:00:00","event_venue_name":"","country":"France","venue_map":false,"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"","disable_registration":false,"form_header_alignment":"left","event_title_group":{"title":"Le plus grand \u00e9v\u00e9nement CX virtuel en 2022","sub_title":"Adapter votre posture d'entreprise aux nouvelles conditions du march\u00e9 en prot\u00e9geant votre relation client !"},"text_content":{"sub_title_h4":"","text_content":" Des vid\u00e9os de pr\u00e9sentation portant sur les parcours clients digitaux<\/span> et les parcours des t\u00e9l\u00e9conseillers<\/span>. D\u00e9couvrez comment l\u2019IA et les innovations digitales de Genesys permettent un meilleur engagement et comment le cloud acc\u00e9l\u00e8rera la performance de vos activit\u00e9s en 2022 !<\/p>\n Des contenus \u00e9nergisants et des recommandations pour construire un futur p\u00e9renne de votre relation client ! Ecoutez nos invit\u00e9s tels que Claudine Cherfan<\/strong> et Olivier Jouve<\/strong> de la direction de Genesys et les t\u00e9moignages de nombreux invit\u00e9s VIP<\/span>.<\/p>\n","cta_text":"","cta_url":"https:\/\/youtu.be\/xjaQI3p4mUw"},"disable_venue_section":true,"enable_map":false,"event_venue_address":"","disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_title_group":{"title":"B\u00e2tir une exp\u00e9rience client performante","sub_title":""},"additional_media_content":{"select_media":"video","content_image":398695,"content_video":"https:\/\/www.youtube.com\/embed\/pqvcc0LxTKI"},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"d\/m\/Y","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_facebook_title":"","event_end_date":"11\/29\/2022","event_start_date":"11\/29\/2022","enable_external_utm":false,"add_to_global_events":false,"custom_canonical_url":"","meta_twitter_image":false,"meta_facebook_image":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/390439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/565"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/390439\/revisions"}],"predecessor-version":[{"id":459448,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/390439\/revisions\/459448"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/411219"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=390439"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=390439"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=390439"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=390439"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=390439"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=390439"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=390439"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=390439"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=390439"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=390439"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=390439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\r\nRetrouvez la nouvelle \u00e9dition de l'\u00e9v\u00e9nement virtuel G-Summit France et construisez votre parcours de visite selon vos priorit\u00e9s et vos int\u00e9r\u00eats entre des sessions pl\u00e9ni\u00e8res et des workshops.","form_button":"S'enregistrer","additional_form_content":"","meta_description":"L'\u00e9v\u00e9nement CX fran\u00e7ais de l'ann\u00e9e 2021 ! Rejoignez-nous pour d\u00e9couvrir comment am\u00e9liorer l'exp\u00e9rience des clients et des employ\u00e9s en utilisant les derni\u00e8res innovations de centre de contact omnicanal cloud de GENESYS.","meta_twitter_title":"#GSummitFrance","form_header":"Inscrivez-vous ","nav_logo":443205,"event_header_image":"https:\/\/www.genesys.com\/media\/iStock-834710824-scaled.jpg","external_registration_link":"https:\/\/reg.genesys-emea.events\/events\/2376_g-summit-france","event_content_template":"a1","disable_speaker_section":false,"event_speakers":[{"speaker_name":"Claudine Cherfan ","speaker_position":"Vice Pr\u00e9sidente France, North & West Africa - Genesys","speaker_description":"","speaker_image":391138,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/claudine-cherfan-7a242230\/"}]},{"speaker_name":"Olivier Jouve","speaker_position":"Executive Vice President & General Manager of GCX- Genesys","speaker_description":"","speaker_image":401618,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/laurent-deville-1675641\/"}]},{"speaker_name":"Nicolas Bouzou","speaker_position":"Economiste et directeur fondateur - Aster\u00e8s","speaker_description":"","speaker_image":450284,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/nbouzou\/"}]},{"speaker_name":"Irina Zubova","speaker_position":"VP, Digital Sales & Customer Support enablement, E2E Digital Customer Relationship - Schneider Electric","speaker_description":"","speaker_image":450086,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/denis-despierre-1a50b3b5\/"}]},{"speaker_name":"Antonio Morales","speaker_position":"Project Manager CTI Cloud - Schneider Electric","speaker_description":"","speaker_image":458170,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=antonio%20morales%20schneider%20electric&origin=GLOBAL_SEARCH_HEADER&sid=hIo"}]},{"speaker_name":"Damien Nuyttens","speaker_position":"Directeur exp\u00e9rience clients et op\u00e9rations - Edenred","speaker_description":"","speaker_image":453929,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/alberto-pasi-4aa1092\/"}]},{"speaker_name":"S\u00e9bastien Bouchindhomme","speaker_position":"D\u00e9l\u00e9gu\u00e9 G\u00e9n\u00e9ral - FIGEC","speaker_description":"","speaker_image":453872,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/sbouchindhomme\/"}]},{"speaker_name":"Laurent Millan","speaker_position":"Customer Experience BU Manager - NTT France","speaker_description":"","speaker_image":398717,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/laurentmillan\/?originalSubdomain=fr"}]},{"speaker_name":"St\u00e9phane Jobert","speaker_position":"Journaliste, animateur radio et t\u00e9l\u00e9vision","speaker_description":"","speaker_image":402145,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/stephane-jobert-9bb19224\/"}]},{"speaker_name":"Cristina Barlier","speaker_position":"Sr. Solution Consultant - Genesys","speaker_description":"","speaker_image":395939,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/cristina-barlier-95220425\/"}]},{"speaker_name":"Pierre Mouchard","speaker_position":"Solution Consultant - Genesys","speaker_description":"","speaker_image":453940,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/romain-jourdy\/"}]},{"speaker_name":"Boubacar Diallo","speaker_position":"Sr. Solution Consultant - Genesys","speaker_description":"","speaker_image":395944,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/boubacar-diallo-b26843a0\/"}]},{"speaker_name":"Samuel Urtado","speaker_position":"Ost\u00e9opathe et fondateur de SOMASANA - OSTEO YOGA","speaker_description":"","speaker_image":456580,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/samuel-urtado-84193727\/"}]}],"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"29\/11\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Matin\u00e9e","agenda_start_time":"09:00:00","agenda_end_time":"","agenda_single_description":"\n\n
\n 09.00<\/strong><\/td>\n Ouverture musicale<\/td>\n<\/tr>\n \n 09.15<\/strong><\/strong><\/td>\n Introduction
\nPar Claudine Cherfan, Vice-Pr\u00e9sidente chez Genesys France<\/em><\/td>\n<\/tr>\n\n 09.25<\/strong><\/strong><\/td>\n Quelles perspectives pour l’exp\u00e9rience client en 2023 ?<\/strong> D\u00e9codage d’une \u00e9conomie en pleine mutation et impacts sur les modes de consommation et la relation client.
\nPar Nicolas Bouzou, \u00e9conomiste-essayiste fran\u00e7ais et Laurent Millan, GTM Manager Customer Exp\u00e9rience chez NTT<\/em><\/td>\n<\/tr>\n\n 09.45<\/strong><\/strong><\/td>\n Strat\u00e9gie et exp\u00e9rience client omnicanale : cr\u00e9er de la valeur pour la croissance des entreprises avec Genesys Cloud
\n<\/b>Par Olivier Jouve, executive Vice-Pr\u00e9sident et Directeur de Genesys Cloud<\/em><\/span><\/td>\n<\/tr>\n\n 10.00<\/strong><\/td>\n Self-services intelligents<\/strong> : utiliser une base de connaissance aliment\u00e9e par l’intelligence artificielle pour des r\u00e9ponses automatis\u00e9es de meilleure qualit\u00e9
\nPar Pierre Mouchard, Solution Consultant chez Genesys<\/em><\/td>\n<\/tr>\n\n 10.15<\/strong><\/td>\n Chatbots nouvelles g\u00e9n\u00e9rations : <\/strong>gagner en efficacit\u00e9 au sein d’un parcours automatis\u00e9 et soulager la production des \u00e9quipes dans les centres de contact.
\n<\/strong>Par Boubacar Diallo, Principal Solution Consultant chez Genesys<\/em><\/td>\n<\/tr>\n\n 10.30<\/strong><\/td>\n Workshops – Ateliers<\/td>\n<\/tr>\n \n 10.55<\/strong><\/td>\n Quoi de neuf du c\u00f4t\u00e9 de la voix ? <\/b>Voicebot, langage naturel et analyse de sentiments : la nouvelle r\u00e9volution vocale
\nPar Cristina Barlier, Principal Solution Consultant chez Genesys<\/em><\/td>\n<\/tr>\n\n 11.10<\/strong><\/td>\n Retour d’exp\u00e9rience projet : <\/strong>Comment Edenred prend soin de ses clients et capitalise sur Genesys Cloud pour y parvenir ?
\nPar Damien Nuyttens, Directeur exp\u00e9rience clients et op\u00e9rations chez Edenred<\/em><\/td>\n<\/tr>\n\n 11.25<\/strong><\/td>\n Ma\u00eetrise du risque client : <\/strong>organiser, disposer des bonnes donn\u00e9es et automatiser un service efficace de r\u00e9glement et de recouvrement au sein d’un centre de contact
\nPar S\u00e9bastien Bouchindhomme, D\u00e9l\u00e9gu\u00e9 G\u00e9n\u00e9ral de la Figec et Boubacar Diallo chez Genesys<\/em><\/td>\n<\/tr>\n\n 11.45<\/strong><\/td>\n Workshops – Ateliers<\/td>\n<\/tr>\n \n 12.05<\/strong><\/td>\n Retour d’exp\u00e9rience projet : <\/strong>Comment Schneider Electric m\u00e8ne un projet international de modernisation et de transformation digitale de ses centres de services clients ?
\nPar Irina Zubova, Digital Sales & Customer Support enablement et Antonio Morales, Project Manager CTI Cloud chez Schneider Electric<\/em><\/td>\n<\/tr>\n\n 12.20<\/strong><\/td>\n R\u00e9sultats du jeu concours, conclusion
\nPar Claudine Cherfan, Vice-Pr\u00e9sidente chez Genesys France<\/em><\/td>\n<\/tr>\n\n 12.30<\/strong><\/td>\n Fin<\/td>\n<\/tr>\n \n <\/td>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","agenda_session_speakers":false}]}],"additional_agenda_content":"