{"id":358616,"date":"2020-12-23T07:39:23","date_gmt":"2020-12-23T15:39:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=358616"},"modified":"2021-07-30T02:46:30","modified_gmt":"2021-07-30T09:46:30","slug":"cx-inspire-2021","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/cx-inspire-2021","title":{"rendered":"SODEXO, SCHNEIDER ELECTRIC, GOOGLE, ACCENTURE…: Comment booster sa croissance en r\u00e9inventant son Exp\u00e9rience Client ?"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":565,"featured_media":358811,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[14892,14897],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-358616","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-genesys-events","tax_contenttheme-improve-customer-experience-fr-fr","tax_contenttheme-grow-your-business-fr-fr"],"acf":{"event_type":"cxtour","event_status":"ontime","event_start_date":"04\/15\/2021","event_start_time":"09:30:00","event_end_date":"07\/31\/2021","event_location":"REPLAY : Conf\u00e9rence digitale","event_venue_name":"REPLAY","country":"France","venue_map":false,"no_link":[],"hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","meta_title":"CX INSPIRE, conf\u00e9rence digitale organis\u00e9e par BFM Business et par GENESYS pour d\u00e9couvrir les tendances de la relation client en 2021 et comment mettre en place une strat\u00e9gie d'Exp\u00e9rience Client As a Service innovante (bot, IA, digital) pour la croissance des entreprises. 90 mn anim\u00e9es par le journaliste Fr\u00e9d\u00e9ric Simottel en pr\u00e9sence d'invit\u00e9s prestigieux chez Accenture, Google, Sodexo...D\u00e9couvrez comment l'Exp\u00e9rience Client sera l'acc\u00e9l\u00e9rateur de la performance \u00e9conomique des entreprises !","meta_description":"","no_index":true,"no_follow":true,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":"","event_header_title":"Booster sa croissance en (r\u00e9)inventant son Exp\u00e9rience Client","event_description_title":"CX INSPIRE","event_description":"Regardez le replay de l'\u00e9mission CX INSPIRE organis\u00e9e par BFM Business et GENESYS sur les tendances de la relation client en 2021 : Comment r\u00e9ussir une strat\u00e9gie innovante avec des bots, de l'IA et des self-services pour servir la productivit\u00e9 des centres de contact. 90mn avec un plateau d'invit\u00e9s prestigieux : Accenture, Google, Sodexo, Schneider Electric !","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"Voir le replay","is_external_registration":[],"form_setup":{"events_field_config":"hot","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001kzgjQAA","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"

Bonjour,
\nTable ronde 1\u00a0 GENESYS – ACCENTURE – SCHNEIDER ELECTRIC : R\u00e9inventer une strat\u00e9gie d’exp\u00e9rience client face aux nouveaux comportements et modes d’achats des consommateurs<\/strong>
\nlien vid\u00e9o du replay<\/a><\/p>\n

Table ronde 2 RETOUR d’EXPERIENCE SODEXO : Piloter un projet de transformation globale de l’exp\u00e9rience client par l’innovation et les nouvelles technologies<\/strong>
\nlien vid\u00e9o du replay<\/a><\/p>\n

Table ronde 3 GENESYS – GOOGLE CLOUD – ACCENTURE : L’exp\u00e9rience client \u00e0 l’heure de l’IA et du pouvoir de la donn\u00e9e<\/strong>
\nlien vid\u00e9o du replay<\/a><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":365622,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Acc\u00e9l\u00e9ration du digital et du e-commerce, parcours client revisit\u00e9s, omnicanalit\u00e9, gestion de la donn\u00e9e pertinente…autant de challenges \u00e0 adresser en 2021 !<\/p>\n

Cette conf\u00e9rence vous permettra de d\u00e9couvrir les tactiques clefs et les leviers majeurs d’innovation<\/strong> pour appliquer une strat\u00e9gie de croissance bas\u00e9e sur une exp\u00e9rience client augment\u00e9e et personnalis\u00e9e.<\/p>\n

Cette conf\u00e9rence digitale organis\u00e9e par BFM Business et Genesys sera anim\u00e9e par Fr\u00e9d\u00e9ric Simottel, \u00e9ditorialiste High Tech BFM Business et BFM TV, avec les t\u00e9moignages d\u2019invit\u00e9s prestigieux\u00a0: Accenture, Google Cloud et des marques de la grande consommation\u2026.<\/p>\n

D\u00e9couvrez comment r\u00e9inventer l\u2019Exp\u00e9rience Client pour qu\u2019elle soit l\u2019acc\u00e9l\u00e9rateur de la performance \u00e9conomique de votre entreprise\u00a0!<\/p>\n","cta_text":"","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"disable_venue_section":true,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"

Bonjour,
\nTable ronde 1\u00a0 GENESYS – ACCENTURE – SCHNEIDER ELECTRIC : R\u00e9inventer une strat\u00e9gie d’exp\u00e9rience client face aux nouveaux comportements et modes d’achats des consommateurs<\/strong>
\nlien vid\u00e9o du replay<\/a><\/p>\n

Table ronde 2 RETOUR d’EXPERIENCE SODEXO : Piloter un projet de transformation globale de l’exp\u00e9rience client par l’innovation et les nouvelles technologies<\/strong>
\nlien vid\u00e9o du replay<\/a><\/p>\n

Table ronde 3 GENESYS – GOOGLE CLOUD – ACCENTURE : L’exp\u00e9rience client \u00e0 l’heure de l’IA et du pouvoir de la donn\u00e9e<\/strong>
\nlien vid\u00e9o du replay<\/a><\/p>\n","event_speakers":[{"speaker_name":"Fr\u00e9d\u00e9ric Simottel","speaker_position":"Editorialiste - BFM Business","speaker_description":"Editorialiste High Tech BFM Business et BFM TV","speaker_image":358695,"speaker_social":false},{"speaker_name":"Claudine Cherfan","speaker_position":"Vice Pr\u00e9sidente France et Nord Afrique - Genesys","speaker_description":"Exer\u00e7ant depuis plus de 20 ans dans le domaine du secteur de l\u2019\u00e9dition et de l\u2019IT \u00e0 des postes de responsabilit\u00e9s, Claudine Cherfan est depuis plusieurs ann\u00e9es \u00e0 la direction de Genesys France en tant que Vice-Pr\u00e9sidente.","speaker_image":358655,"speaker_social":false},{"speaker_name":"Isabelle Lafont","speaker_position":"Directrice Ex\u00e9cutive Strat\u00e9gie & Conseil - France & Benelux - Accenture","speaker_description":"Directrice ex\u00e9cutive Strat\u00e9gie & Conseil, Isabelle est \u00e0 la t\u00eate d\u2019une \u00e9quipe de + 100 consultants pour l'accompagnement des entreprises, en France et au Benelux, sur la croissance de leur CA, leur strat\u00e9gie marketing et commerciale.","speaker_image":365481,"speaker_social":false},{"speaker_name":"Caroline CASSOUX","speaker_position":"VP Exp\u00e9rience client SCHNEIDER ELECTRIC","speaker_description":"Vice Pr\u00e9sidente de l'exp\u00e9rience client au sein de l'entit\u00e9 France Op\u00e9ration, Caroline Cassoux dispose d'\u00e9quipes en charge de la relation client de bout en bout pour la vente, le conseil et le SAV des \u00e9quipements de SCHNEIDER ELECTRIC.","speaker_image":373191,"speaker_social":false},{"speaker_name":"Thibault Guerard","speaker_position":"VP Customer Experience and Care - Sodexo Benefits & Rewards Service","speaker_description":"Sp\u00e9cialis\u00e9 dans l\u2019Exp\u00e9rience Clients et le Service Clients, Thibault a dirig\u00e9 pendant 4 ans les Op\u00e9rations et le Service Clients de BRS en France. Depuis 1 an, il pilote la transformation globale de l\u2019exp\u00e9rience clients dans les 34 pays.","speaker_image":365483,"speaker_social":false},{"speaker_name":"Laurent Deville","speaker_position":"Solution Consultant Director - Genesys","speaker_description":"Directeur du p\u00f4le Solutions Consulting France, Laurent contribue, depuis + de 20 ans, \u00e0 l'am\u00e9lioration de l'Exp\u00e9rience Client. Ses r\u00f4les successifs de consultant, chef de projet, responsable avant-vente lui donne une vision \u00e9tendue des enjeux actuels.","speaker_image":358696,"speaker_social":false},{"speaker_name":"Samuel Bonamigo","speaker_position":"Vice President, Sales, EMEA South - Google Cloud","speaker_description":"Apr\u00e8s 12 ans chez Oracle et 11 ans chez Salesforce, Samuel Bonamigo a pris en septembre 2020 la vice-pr\u00e9sidence Europe du Sud Google Cloud, rassemblant la France, le Benelux, l\u2019Italie, l\u2019Espagne et le Portugal.","speaker_image":365505,"speaker_social":false},{"speaker_name":"Romain Herv\u00e9","speaker_position":"Directeur Ex\u00e9cutif Accenture Google Cloud Business Group - France & Benelux \u2013 Accenture","speaker_description":"Expert du Cloud depuis + de 12 ans, il cofonde en 2011 Cirruseo, partenaire 1er de Google Cloud en France,. En 2020, il rejoint les \u00e9quipes Accenture et devient le Directeur Ex\u00e9cutif du partenariat entre Accenture et Google Cloud en France et au Benelux. ","speaker_image":365507,"speaker_social":false},{"speaker_name":"Julien Tribout","speaker_position":"Contact Center AI Sales Lead - Google Cloud","speaker_description":"Expert de la relation client \u00e9voluant dans ce secteur depuis plus de 10 ans. Apr\u00e8s 7 ann\u00e9es chez Salesforce, Julien rejoint Google Cloud France en 2020 en tant que Sales Lead sur le sujet de l'AI dans la relation client. ","speaker_image":365504,"speaker_social":false}],"event_agenda_group":[{"agenda_group_title":"(R\u00e9)inventer une strat\u00e9gie d\u2019exp\u00e9rience client face aux nouveaux comportements et modes d\u2019achat des fran\u00e7ais","event_agenda":false,"additional_agenda_content":"