{"id":98305,"date":"2018-08-03T10:52:22","date_gmt":"2018-08-03T17:52:22","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=98305"},"modified":"2026-01-29T18:35:00","modified_gmt":"2026-01-30T02:35:00","slug":"voice-services","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/fr-fr\/capabilities\/voice-services","title":{"rendered":"Services vocaux"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbno-shadow\u00a0\u00bb][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/fr-fr\/capabilities\">Fonctionnalit\u00e9s<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/fr-fr\/capabilities\/call-center-software\">Logiciel de centre de contact pilot\u00e9 par IA<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb5\/12&Prime; el_class=\u00a0\u00bborder-md-1 order-5&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1>Services vocaux<\/h1>\n<p class=\"text-22\">Choisissez des services vocaux d&rsquo;exception pour sous-tendre vos conversations humaines et agentiques en toute confiance<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">D\u00e9marrer<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"#demo\" target=\"\" rel=\"\">R\u00e9server une d\u00e9mo<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_single_image image=\u00a0\u00bb611219&Prime; css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Offrez des exp\u00e9riences vocales fiables et personnalis\u00e9es, gr\u00e2ce \u00e0 l&rsquo;IA<\/h2>\n<p>La plateforme Genesys\u00a0Cloud\u2122 offre des options audio flexibles pilot\u00e9es par\u00a0IA qui s&rsquo;adaptent aux enjeux de votre entreprise. Ques vous optiez pour notre service int\u00e9gr\u00e9 ou que vous connectiez votre propre solution \u00e0 la plateforme, Genesys fournit l&rsquo;agilit\u00e9, la fiabilit\u00e9 et l&rsquo;intelligence n\u00e9cessaires pour booster votre efficacit\u00e9 et votre fid\u00e9lit\u00e9 \u00e0 grande \u00e9chelle.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Choisissez votre fournisseur de services vocaux dans le cloud<\/h3>\n<p>Chaque parcours d&rsquo;IA vocale est unique. Choisissez entre Genesys Cloud Voice ou notre fonctionnalit\u00e9 Bring Your Own Carrier\u00a0(BYOC) pour doter vos collaborateurs et <a href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/chatbots\">agents virtuels<\/a> d&rsquo;une voix claire et fiable.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Gagnez en agilit\u00e9 et en contr\u00f4le<\/h3>\n<p>B\u00e9n\u00e9ficiez d&rsquo;une solution flexible install\u00e9e en self-service, automatiquement scalable et factur\u00e9e selon l&rsquo;utilisation. L&rsquo;IA se charge de l&rsquo;automatisation, du routage et du contexte pour vous.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Maintenez une qualit\u00e9 et une disponibilit\u00e9 de service \u00e9lev\u00e9es<\/h3>\n<p>Toute conversation doit commencer par une voix claire et assur\u00e9e. Avec l&rsquo;IA et l&rsquo;analytique, obtenez des insights sur la performance, le ton et le ressenti de vos interactions.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=\u00a0\u00bbvisible\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D\u00a0\u00bb][vc_row][vc_column]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 62.5%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/voice-services?theme=glass' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Dotez vos agents d&rsquo;IA et humains d&rsquo;une voix flexible, pr\u00eate pour l&rsquo;avenir de la CX<\/h2>\n<p>Les services vocaux de Genesys sont con\u00e7us pour r\u00e9pondre aux besoins technologiques d&rsquo;une entreprise \u00e0 l&rsquo;\u00e9chelle mondiale, sans efforts. Leur architecture et r\u00e9silience cloud-native, leur gestion simple et leur analyse par\u00a0IA permettent de tenir des conversations plus claires, plus rapides et plus fiables, o\u00f9 que vous soyez.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Simplifiez les t\u00e2ches de gestion<\/h3>\n<p>Achetez, communiquez et g\u00e9rez des num\u00e9ros en quelques minutes depuis une interface en self-service. Plus de mat\u00e9riel, de longs d\u00e9lais ou de complexit\u00e9 inutile.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">D\u00e9ployez vos activit\u00e9s \u00e0 l&rsquo;\u00e9chelle mondiale<\/h3>\n<p>B\u00e9n\u00e9ficiez d&rsquo;une couverture vocale fiable dans le monde entier. Notre Global Media Fabric r\u00e9duit la latence de vos communications pour assurer une qualit\u00e9 d&rsquo;appel en tout temps.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Assurez un service fiable<\/h3>\n<p>Optez pour la fiabilit\u00e9 des services m\u00e9dia cloud redondants des multiples zones couvertes par Amazon Web Services. La r\u00e9silience et la surveillance int\u00e9gr\u00e9es assurent une disponibilit\u00e9 qui renforce la confiance de vos clients.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Garantissez s\u00e9curit\u00e9 et conformit\u00e9<\/h3>\n<p>Prot\u00e9gez toutes vos interactions gr\u00e2ce au chiffrement et \u00e0 des contr\u00f4les de conformit\u00e9 adapt\u00e9s \u00e0 chaque r\u00e9gion et \u00e0 des normes mondiales strictes.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Ayez l&rsquo;IA \u00e0 port\u00e9e de main tout au long de votre croissance<\/h3>\n<p>Exploitez des innovations IA et m\u00e9dia natives\u00a0\u2013 transcription en temps r\u00e9el, Genesys Cloud\u2122 <a href=\"\/fr-fr\/capabilities\/copilots\">Agent Copilot<\/a>, etc.\u00a0\u2013 disponibles exclusivement dans le cloud.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_single_image image=\u00a0\u00bb611218&Prime; css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb ct_stat_link=\u00a0\u00bburl:https%3A%2F%2Fwww.genesys.com%2Ffr-fr%2Fresources%2Fstate-of-cx\u00a0\u00bb]<\/p>\n<h2 class=\"h1\">55\u00a0%<\/h2>\n<p class=\"text-24\">des consommateurs pr\u00e9f\u00e8rent s&rsquo;adresser \u00e0 un agent en direct par t\u00e9l\u00e9phone pour les probl\u00e8mes de service complexes<\/p>\n<p>\u00ab\u00a0\u00c9tat des lieux de l&rsquo;exp\u00e9rience client\u00a0\u00bb, Genesys, 2025[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3 mb-2\">B\u00e9n\u00e9ficiez d&rsquo;une IA puissante pour les interactions vocales<\/h2>\n<p>Les clients veulent se sentir entendus et compris, en particulier pour la r\u00e9solution des probl\u00e8mes plus complexes. Genesys associe une voix fiable et cristalline \u00e0 l&rsquo;efficacit\u00e9, la pr\u00e9cision et l&rsquo;orchestration de l&rsquo;IA afin de personnaliser et de connecter toutes vos conversations de marque.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_class=\u00a0\u00bbbg-cover bg-150-md bg-center bg-norepeat\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1740963356468{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb background_color=\u00a0\u00bbbgc-glass\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbpy-3 px-1 px-lg-3 rounded mt-0&Prime;][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Ouvrez le champ des possibilit\u00e9s avec des services vocaux scalables, adaptatifs et intelligents<\/h2>\n<p>Genesys Cloud Voice et la fonctionnalit\u00e9 BYOC sont con\u00e7us pour \u00e9voluer avec votre entreprise. Du provisionnement instantan\u00e9 \u00e0 la couverture mondiale, notre architecture cloud\u2011native offre la r\u00e9silience, la s\u00e9curit\u00e9 et l&rsquo;intelligence dont vous avez besoin pour prendre en charge chaque conversation en toute confiance.[\/vc_column_text][\/vc_column][vc_column el_class=\u00a0\u00bbmt-2&Prime;][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">100\u00a0% cloud<\/h3>\n<p>Optez pour la simplicit\u00e9 et la rapidit\u00e9 de nos liaisons\u00a0SIP cloud-natives. B\u00e9n\u00e9ficiez des toutes derni\u00e8res capacit\u00e9s pilot\u00e9es par\u00a0IA et innovations de la plateforme, disponibles uniquement dans le cloud.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">IA vocale native<\/h3>\n<p>Ajoutez la puissance de Genesys\u00a0Cloud\u00a0AI \u00e0 toutes vos interactions vocales et b\u00e9n\u00e9ficiez d&rsquo;une efficacit\u00e9, d&rsquo;une pr\u00e9cision et d&rsquo;une orchestration directement int\u00e9gr\u00e9es \u00e0 la plateforme. Plus besoin d&rsquo;un patchwork de solutions sp\u00e9cialis\u00e9es\u00a0: offrez des exp\u00e9riences r\u00e9elles et empreintes d&#8217;empathie \u00e0 vos clients.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Couverture mondiale<\/h3>\n<p>\u00c9tendez votre couverture et g\u00e9rez des num\u00e9ros de t\u00e9l\u00e9phone dans plus de 46\u00a0pays. Gr\u00e2ce \u00e0 l&rsquo;IA int\u00e9gr\u00e9e et \u00e0 notre Global Media Fabric \u00e0 faible latence couvrant 20 r\u00e9gions, vos appels restent clairs, contextuels et connect\u00e9s o\u00f9 que vous soyez. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Flexibilit\u00e9<\/h3>\n<p>Montez en capacit\u00e9 en toute simplicit\u00e9. Nos services vocaux s&rsquo;adaptent automatiquement, sans planification des capacit\u00e9s ni perte de co\u00fbts. \u00c9lastiques d\u00e8s leur conception, ces services \u00e9voluent au rythme de votre entreprise et s&rsquo;adaptent \u00e0 l&rsquo;optimisation de l&rsquo;exp\u00e9rience pilot\u00e9e par\u00a0IA.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">R\u00e9silience<\/h3>\n<p>Obtenez une disponibilit\u00e9 adapt\u00e9e \u00e0 vos enjeux d&rsquo;entreprise. Soutenu par des op\u00e9rateurs de Tier\u00a01, Genesys Cloud Voice est disponible en permanence afin que vos clients puissent contacter vos agents virtuels et vos collaborateurs aux moments critiques.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">S\u00e9curit\u00e9 et conformit\u00e9<\/h3>\n<p>Nos services pilot\u00e9s par\u00a0IA sont conformes aux r\u00e9glementations mondiales strictes en mati\u00e8re de s\u00e9curit\u00e9 et con\u00e7us pour s&rsquo;adapter \u00e0 mesure qu&rsquo;elles \u00e9voluent. Gr\u00e2ce au chiffrement\u00a0TLS et SRTP, les donn\u00e9es audio de vos conversations vocales restent priv\u00e9es, s\u00fbres et fiables.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row][vc_column offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-10&Prime;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/fr-fr\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><h2>Guide d&rsquo;achat\u00a02026 pour l&rsquo;IA et l&rsquo;exp\u00e9rience client<\/h2>\n<p>D\u00e9couvrez les six crit\u00e8res technologiques \u00e0 absolument prendre en compte pour une approche moderne de la CX.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">T\u00e9l\u00e9chargez le rapport<\/div><\/div><\/div><div class=\"col-image col-md-5 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"820\" height=\"464\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" alt=\"\" class=\"rounded\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>D\u00e9couvrez les t\u00e9moignages de nos clients<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/fr-fr\/customer-stories\" target=\"\" rel=\"\">Consulter tous les t\u00e9moignages<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-customer-carousel default-layout single-customer\" data-current-active=\"0\" data-layout=\"default\" data-count=\"1\"><div class=\"carousel-main-row\"><div class=\"carousel-content-col\"><div class=\"customer-content active\" data-href=\"322622\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/sita\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Hero x626\" src=\"https:\/\/www.genesys.com\/media\/hero-x626-3.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><img decoding=\"async\" class=\"company-logo\" alt=\"Sita logo x250\" src=\"https:\/\/www.genesys.com\/media\/sita-logo-x250.png\"  width=\"250\" height=\"82\"><p class=\"quote-content mb-2 quote-size-lg\">\u00abLe changement a \u00e9t\u00e9 remarquablement simple. Il nous a fallu seulement cinq\u00a0minutes pour basculer le trafic SIP de 160\u00a0num\u00e9ros et de 150\u00a0pays, ce qui nous a permis d'am\u00e9liorer la qualit\u00e9 des appels.\u00bb<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014\u00a0Vichaig\u00a0Douangpaseuth<\/p><p class=\"customer-title\">Directeur, Service Improvement SDN Network and Voice Practice, SITA<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lire le t\u00e9moignage<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>D\u00e9couvrez les autres atouts offerts par Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/fr-fr\/capabilities\" target=\"\" rel=\"\">Afficher toutes les fonctionnalit\u00e9s<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column offset=\u00a0\u00bbvc_col-sm-offset-0&Prime;]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>Assurez-vous que chaque client b\u00e9n\u00e9ficie toujours de l'assistance ad\u00e9quate gr\u00e2ce \u00e0 un routage intelligent et bas\u00e9 sur les comp\u00e9tences. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">Communications entrantes<\/h3><p>Facilitez la communication avec votre entreprise. Proposez votre assistance et d\u00e9passez les attentes des clients sur tous les canaux.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">Communications et collaboration unifi\u00e9es<\/h3><p>Facilitez la collaboration et les communications, le tout \u00e0 partir d'une plateforme unique ou d'une solution tierce.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/outbound\"><div class=\"card-body\"><h3 class=\"h5\">Communications sortantes<\/h3><p>Menez des communications proactives, rapides, personnalis\u00e9es et contextuelles sur tous les canaux pour am\u00e9liorer votre relation client.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">Engagement client digital<\/h3><p>Dotez vos \u00e9quipes d'une suite tout-en-un de fonctionnalit\u00e9s digitales\u00a0\u2013 ou de votre propre solution.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">Intelligence artificielle et automatisation<\/h3><p>Renforcez les exp\u00e9riences omnicanales. R\u00e9pondez aux besoins de vos clients gr\u00e2ce \u00e0 un bot d'assistance, \u00e0 des insights bas\u00e9s sur les donn\u00e9es et bien plus encore.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/call-center-software\"><div class=\"card-body\"><h3 class=\"h5\">Logiciel de centre de contact pilot\u00e9 par IA<\/h3><p>Faites passer l'exp\u00e9rience client au niveau sup\u00e9rieur gr\u00e2ce \u00e0 la technologie leader de centres de contact de Genesys.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/reporting-analytics\"><div class=\"card-body\"><h3 class=\"h5\">Reporting et analyses<\/h3><p>Donnez \u00e0 vos \u00e9quipes les moyens de performer en leur offrant des outils simples et des donn\u00e9es pertinentes. Exploitez les insights sur les interactions pour garantir des exp\u00e9riences clients omnicanales irr\u00e9prochables.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/interactive-voice-response-ivr\"><div class=\"card-body\"><h3 class=\"h5\">SVI<\/h3><p>Am\u00e9liorez l'exp\u00e9rience de vos clients tout en offrant \u00e0 votre entreprise plus de rentabilit\u00e9 gr\u00e2ce au SVI pour centre d'appel Genesys.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">Workforce Engagement Management (WEM)<\/h3><p>Donnez \u00e0 vos collaborateurs les outils, le soutien et les opportunit\u00e9s de d\u00e9veloppement professionnel dont ils ont besoin pour aimer vraiment ce qu'ils font.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-0&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Offrez \u00e0 vos clients des exp\u00e9riences exceptionnelles, \u00e0 chaque interaction<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/fr-fr\/resources\" target=\"\" rel=\"\">D\u00e9couvrir toutes les ressources<\/a><\/div>[\/vc_column][\/vc_row][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Beyond-basic-WEM-Maximize-the-value-of-your-workforce.png\" height=\"480\" width=\"880\" alt=\"Beyond basic wem\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title\">Cr\u00e9ez votre solution WEM id\u00e9ale<\/h3><p class=\"brief-desc text-20 mb-0\">\u00c9valuez et classez les nombreuses options de Workforce Engagement Management disponibles sur le march\u00e9.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/practical-guide-workforce-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Practical-guide-to-modern-workforce-engagement.png\" height=\"480\" width=\"880\" alt=\"Practical guide to modern workforce engagement\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Guide pratique<\/p><h3 class=\"item-title h6\">Engagement collaborateur en 2025 : le guide pratique<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">eBook<\/p><h3 class=\"item-title h6\">Guide d'achat pour les centres de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-is-a-leading-contact-center-platform-threads-thumbnail.png\" height=\"550\" width=\"982\" alt=\"Genesys cloud is a leading contact center platform threads thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Rapport<\/p><h3 class=\"item-title h6\">Genesys se classe parmi les leaders des plateformes WFO<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1741334671940{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}\u00a0\u00bb el_class=\u00a0\u00bbpx-0 py-2 px-md-5 py-md-5&Prime; el_id=\u00a0\u00bbdemo\u00a0\u00bb][vc_row background_color=\u00a0\u00bbbgc-glass\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbform-card\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">IA et voix\u00a0: cr\u00e9ez un socle solide pour l&rsquo;avenir<\/h2>\n<p>Offrez des exp\u00e9riences vocales claires, fiables et efficaces qui renforceront la confiance et la fid\u00e9lit\u00e9 de vos clients. R\u00e9servez une d\u00e9mo pour en savoir plus.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/98305\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/98305\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"371875\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"R\u00e9servez une d\u00e9mo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"R\u00e9servez une d\u00e9mo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbthank-you\u00a0\u00bb]<\/p>\n<p class=\"h4\">Merci de votre int\u00e9r\u00eat.<\/p>\n<p>Nous vous contacterons directement pour d\u00e9finir la date et l&rsquo;heure qui vous conviennent.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Foire aux questions sur les services vocaux<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb5\/6&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qu'est-ce que l'IA vocale ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>L&rsquo;IA vocale d\u00e9signe l&rsquo;utilisation de l&rsquo;IA pour comprendre, prendre en charge et optimiser les interactions vocales. Parmi les fonctionnalit\u00e9s d&rsquo;IA vocale, on compte la transcription, la d\u00e9tection de l&rsquo;intention, l&rsquo;analyse du ressenti, les agents virtuels, les copilotes de conseiller, le routage pr\u00e9dictif, l&rsquo;analyse pr\u00e9dictive et l&rsquo;orchestration. Ces capacit\u00e9s permettent d&rsquo;automatiser les demandes, de doter les agents en direct d&rsquo;insights clients et d&rsquo;am\u00e9liorer la pr\u00e9cision du routage.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quels sont les avantages d'int\u00e9grer les services vocaux et d'IA \u00e0 la m\u00eame plateforme ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Lorsque la voix et l&rsquo;IA fonctionnent ensemble sur une plateforme unique, votre centre d&rsquo;appel est plus efficace et offre une meilleure exp\u00e9rience aux clients et aux collaborateurs. Il n&rsquo;est pas n\u00e9cessaire de mobiliser des syst\u00e8mes distincts pour les appels, l&rsquo;automatisation, le routage automatis\u00e9, les copilotes et l&rsquo;analytique\u00a0: tout votre environnement partage les m\u00eames donn\u00e9es et le m\u00eame contexte, et chaque conversation vocale est am\u00e9lior\u00e9e par la compr\u00e9hension du langage naturel\u00a0(NLU), la capture pr\u00e9cise de donn\u00e9es complexes et la r\u00e9solution acc\u00e9l\u00e9r\u00e9e et fluide des probl\u00e8mes clients.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Que sont les services vocaux ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Les services vocaux d\u00e9signent tous les types de communication qui utilisent la voix. Souvent, ces services passent par une connexion internet. Il peut s&rsquo;agir d&rsquo;appels t\u00e9l\u00e9phoniques traditionnels, d&rsquo;appels internationaux, de t\u00e9l\u00e9phonie web (par ex. les appels VoIP), de conf\u00e9rences t\u00e9l\u00e9phoniques, de radiodiffusion, de vid\u00e9oconf\u00e9rences et plus encore.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quels sont les diff\u00e9rents types de services t\u00e9l\u00e9phoniques ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Le r\u00e9seau t\u00e9l\u00e9phonique public (PSTN, Public Switched Telephone Network) recense tous les r\u00e9seaux t\u00e9l\u00e9phoniques \u00e0 l&rsquo;\u00e9chelle mondiale, qui reposent sur diff\u00e9rents types de syst\u00e8mes. Ceux-ci comprennent les services de t\u00e9l\u00e9phonie fixe traditionnelle, de t\u00e9l\u00e9phonie mobile, de t\u00e9l\u00e9phonie IP ou VoIP, de Private branch exchange\u00a0(PBX) et de t\u00e9l\u00e9phonie cloud. Ces services facilitent la communication vocale sur des distances variables via diff\u00e9rents supports (canaux filaires, sans fil, Internet, etc.).<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quels sont les avantages des services vocaux pour l'exp\u00e9rience client ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Ces avantages sont nombreux. D&rsquo;abord, les services vocaux facilitent les communications en temps r\u00e9el, qui sont essentielles aux entreprises. Ensuite, ils permettent d&rsquo;ajouter une touche personnelle \u00e0 l&rsquo;assistance client et de garantir une r\u00e9ponse imm\u00e9diate. Les avanc\u00e9es de la voix digitale offrent rentabilit\u00e9, scalabilit\u00e9, flexibilit\u00e9 et int\u00e9gration avec d&rsquo;autres logiciels de communication d&rsquo;entreprise.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qu'est-ce que la fonctionnalit\u00e9 \u00ab Bring Your Own Carrier \u00bb ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>La fonctionnalit\u00e9 \u00ab\u00a0Bring\u00a0Your\u00a0Own\u00a0Cloud\u00a0Carrier\u00a0\u00bb\u00a0(\u00ab\u00a0Utilisez votre propre prestataire cloud\u00a0\u00bb), aussi nomm\u00e9e \u00ab\u00a0Be\u00a0Your\u00a0Own\u00a0Carrier\u00a0\u00bb, est un mod\u00e8le de communication innovant qui permet aux entreprises de conserver leur op\u00e9rateur de t\u00e9l\u00e9communications\u00a0cloud pr\u00e9f\u00e9r\u00e9 pour sous-tendre et g\u00e9rer leurs solutions Unified-Communications-as-a-Service\u00a0(UCaaS) ou Contact-Center-as-a-Service\u00a0(CCaaS). Pour en savoir plus, cliquez <a href=\"\/definitions\/bring-your-own-carrier\">ici<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quels sont les avantages de la t\u00e9l\u00e9phonie cloud ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>La t\u00e9l\u00e9phonie cloud offre des avantages significatifs par rapport \u00e0 d&rsquo;autres syst\u00e8mes (syst\u00e8me\u00a0VoIP plus classique, syst\u00e8me\u00a0PBX traditionnel, etc.) notamment en termes de rentabilit\u00e9, de scalabilit\u00e9, de disponibilit\u00e9 et de gestion simplifi\u00e9e. Elle r\u00e9duit \u00e9galement les investissements et les co\u00fbts d&rsquo;exploitation gr\u00e2ce \u00e0 des mod\u00e8les de tarification \u00e0 l&rsquo;usage. Flexible et \u00e9volutive, la t\u00e9l\u00e9phonie cloud permet de g\u00e9rer les pics d&rsquo;appels saisonniers ou impr\u00e9vus. De plus, elle est facilement accessible par ligne t\u00e9l\u00e9phonique traditionnelle ou depuis un t\u00e9l\u00e9phone portable, un navigateur ou une application mobile, ce qui facilite le t\u00e9l\u00e9travail. Sa disponibilit\u00e9 \u00e9lev\u00e9e et sa redondance int\u00e9gr\u00e9e am\u00e9liorent la fiabilit\u00e9 et la continuit\u00e9 de vos activit\u00e9s. Enfin, sa gestion et son contr\u00f4le centralis\u00e9s offrent la flexibilit\u00e9 n\u00e9cessaire pour s&rsquo;adapter rapidement \u00e0 l&rsquo;\u00e9volution de vos besoins sans avoir \u00e0 contacter votre fournisseur.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbno-shadow\u00a0\u00bb][vc_column][\/vc_column][vc_column width=\u00a0\u00bb5\/12&Prime; el_class=\u00a0\u00bborder-md-1 order-5&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Services vocaux Choisissez des services vocaux d&rsquo;exception pour sous-tendre vos conversations humaines et agentiques en toute confiance [\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_single_image image=\u00a0\u00bb611219&Prime; css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Offrez des exp\u00e9riences vocales fiables et personnalis\u00e9es, gr\u00e2ce \u00e0 l&rsquo;IA La plateforme Genesys\u00a0Cloud\u2122 offre des options audio flexibles pilot\u00e9es par\u00a0IA qui [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":83915,"template":"","tax_cap_lobby":[17720],"tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-98305","capabilities","type-capabilities","status-publish","has-post-thumbnail","hentry","tax_cap_lobby-contact-center-fr-fr","tax_priority-54"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/98305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/15"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/98305\/revisions"}],"predecessor-version":[{"id":613318,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/98305\/revisions\/613318"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/83915"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=98305"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_cap_lobby?post=98305"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=98305"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=98305"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=98305"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=98305"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=98305"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=98305"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=98305"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=98305"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=98305"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=98305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}