{"id":78894,"date":"2018-08-10T10:26:37","date_gmt":"2018-08-10T17:26:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=78894"},"modified":"2025-07-28T21:24:16","modified_gmt":"2025-07-29T04:24:16","slug":"outbound","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/fr-fr\/capabilities\/outbound","title":{"rendered":"Communications sortantes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1746213455088{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/fr-fr\/capabilities\">Fonctionnalit\u00e9s<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/fr-fr\/capabilities\/call-center-software\">Logiciel de centre de contact pilot\u00e9 par IA<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb35&Prime; equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-0&Prime; el_class=\u00a0\u00bborder-md-1 order-5&Prime;]<div class=\"genesys-image\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/j3mYRnJhMk8?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/hero_img-Outbount_Capability-Outbound_Demo-Video.png\" alt=\"Hero img outbount capability outbound demo video\" width=\"820\" height=\"464\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb5\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1 vc_hidden-xs\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1>Communications sortantes<\/h1>\n<p>La cl\u00e9 de l\u2019engagement proactif \u00e0 grande \u00e9chelle[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">Demander une d\u00e9mo<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Faites de chaque interaction client un levier pour votre entreprise<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Offrez \u00e0 vos clients une exp\u00e9rience personnalis\u00e9e au bon moment<\/h3>\n<p>D\u00e9tectez proactivement les besoins de vos clients gr\u00e2ce \u00e0 des campagnes sortantes. R\u00e9duisez \u00a0les demandes entrantes en proposant des communications personnalis\u00e9es au bon moment.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Unifiez l\u2019engagement client au sein d\u2019une seule plateforme<\/h3>\n<p>Interagissez de mani\u00e8re proactive avec les clients sur les canaux digitaux et vocaux depuis la m\u00eame plateforme que vos interactions entrantes. Vous optimisez ainsi l\u2019efficacit\u00e9 des conseillers et l\u2019engagement client.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Garantissez la conformit\u00e9 et am\u00e9liorez les taux de contact<\/h3>\n<p>Assurez-vous que chaque communication sortante soit conforme aux r\u00e9glementations locales, nationales et internationales. Assurez la conformit\u00e9 de votre entreprise et offrez les meilleures exp\u00e9riences client.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Des communications sortantes r\u00e9ussies et \u00e0 moindre risque, sur une seule plateforme<\/h2>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Campagnes sans conseillers<\/h3>\n<p>Augmentez la productivit\u00e9 et la rentabilit\u00e9 de vos strat\u00e9gies de communication gr\u00e2ce \u00e0 des campagnes sortantes automatis\u00e9es. Combinez des canaux \u00e0 moindre co\u00fbt avec des bots en libre-service pour la voix et le digital afin d&rsquo;optimiser l&rsquo;efficacit\u00e9.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Notifications proactives<\/h3>\n<p>Communiquez de mani\u00e8re proactive gr\u00e2ce \u00e0 des notifications personnalis\u00e9es et opportunes. Informez automatiquement vos clients d&rsquo;un rendez-vous \u00e0 venir, d&rsquo;une commande r\u00e9cemment exp\u00e9di\u00e9e ou de l&rsquo;expiration de leur adh\u00e9sion via les canaux digitaux et vocaux.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Simplifiez la conformit\u00e9<\/h3>\n<p>R\u00e9pondez \u00e0 l&rsquo;\u00e9volution des exigences r\u00e9glementaires et des politiques de l&rsquo;entreprise. Tirez parti d&rsquo;outils administrateur conviviaux et bas\u00e9s sur les r\u00f4les pour cr\u00e9er, d\u00e9ployer, modifier et auditer rapidement des campagnes sortantes.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Gestion avanc\u00e9e des listes<\/h3>\n<p>La gestion avanc\u00e9e des listes est int\u00e9gr\u00e9e \u00e0 la plateforme, ce qui permet un ciblage plus intelligent et une ex\u00e9cution rationalis\u00e9e des campagnes. S\u00e9parez, filtrez et priorisez facilement vos contacts en temps r\u00e9el pour maximiser l&rsquo;efficacit\u00e9 de votre communication et booster votre efficacit\u00e9 op\u00e9rationnelle.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Campagnes digitales et vocales<\/h3>\n<p>Communiquez de mani\u00e8re proactive avec vos clients par t\u00e9l\u00e9phone, SMS, e-mail, WhatsApp et d&rsquo;autres canaux digitaux de messagerie. Utilisez des d\u00e9clencheurs ax\u00e9s sur les \u00e9v\u00e9nements pour envoyer les messages importants en temps voulu sur la plateforme de leur choix, pour un engagement client exactement au bon moment.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Analyses et informations int\u00e9gr\u00e9es<\/h3>\n<p>Obtenez des analyses d\u00e9taill\u00e9es de toutes vos tentatives de contact sur l&rsquo;ensemble des canaux dans une vue unifi\u00e9e des performances. Avec les appels sortants et entrants dans un m\u00eame rapport, vous obtiendrez des informations plus d\u00e9taill\u00e9es sur la port\u00e9e r\u00e9elle des tentatives de contact.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">V\u00e9rification logicielle<\/h3>\n<p>Am\u00e9liorez les taux de contact en effectuant des v\u00e9rifications automatiques avant appel par interrogation de syst\u00e8mes externes. Notre analyse des appels brevet\u00e9e et leader sur le march\u00e9 d\u00e9tecte les messageries vocales, les tonalit\u00e9s d&rsquo;informations sp\u00e9ciales, les messages op\u00e9rateur et les intervenants directs.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Intelligence automatis\u00e9e<\/h3>\n<p>Gr\u00e2ce \u00e0 l&rsquo;intelligence int\u00e9gr\u00e9e, les campagnes sortantes incluent des actions dynamiques et automatis\u00e9es bas\u00e9es sur des ensembles de r\u00e8gles personnalisables. Qu&rsquo;il s&rsquo;agisse de communications vocales ou digitales, les r\u00e8gles sont \u00e9valu\u00e9es avant et\/ou apr\u00e8s chaque interaction pour s&rsquo;assurer que chaque communication est opportune, pertinente et conforme.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Personnalisez avec des API ouvertes<\/h3>\n<p>Simplifiez les int\u00e9grations tierces dans vos solutions de centre de contact gr\u00e2ce \u00e0 des API ouvertes en temps r\u00e9el. Ajoutez des applications et des int\u00e9grations pr\u00e9d\u00e9finies, y compris des syst\u00e8mes CRM, \u00e0 votre centre de contact sans impliquer le service informatique.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb473639&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb820px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Des communications sortantes r\u00e9ussies et \u00e0 moindre risque, sur une seule plateforme<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=\u00a0\u00bb473639&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb820px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Campagnes automatis\u00e9es<\/h3>\n<p>Augmentez la productivit\u00e9 et la rentabilit\u00e9 de vos strat\u00e9gies de communication gr\u00e2ce \u00e0 des campagnes sortantes automatis\u00e9es. Combinez des canaux vocaux et digitaux \u00e0 moindre co\u00fbt avec des bots en self-service afin d\u2019optimiser l\u2019efficacit\u00e9.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Notifications proactives<\/h3>\n<p>Communiquez de mani\u00e8re proactive gr\u00e2ce \u00e0 des notifications personnalis\u00e9es envoy\u00e9es au bon moment. Informez automatiquement vos clients d\u2019un rendez-vous \u00e0 venir, d\u2019une commande exp\u00e9di\u00e9e ou de l\u2019expiration d\u2019un abonnement via des canaux digitaux et vocaux.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Simplifiez la conformit\u00e9<\/h3>\n<p>R\u00e9pondez \u00e0 l\u2019\u00e9volution des exigences r\u00e9glementaires et des politiques de l\u2019entreprise. Exploitez des outils administrateur ergonomiques et bas\u00e9s sur les r\u00f4les pour cr\u00e9er, d\u00e9ployer, modifier et auditer rapidement des campagnes sortantes.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Gestion des listes avanc\u00e9e<\/h3>\n<p>La gestion des listes avanc\u00e9e est int\u00e9gr\u00e9e \u00e0 la plateforme, ce qui permet un ciblage plus intelligent et une rationalisation des campagnes. S\u00e9parez, filtrez et priorisez facilement vos contacts en temps r\u00e9el pour maximiser l\u2019efficacit\u00e9 de votre communication et booster votre efficacit\u00e9 op\u00e9rationnelle.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Campagnes digitales et vocales<\/h3>\n<p>Communiquez de mani\u00e8re proactive avec vos clients par t\u00e9l\u00e9phone, SMS, e-mail, WhatsApp et autres canaux digitaux de messagerie. D\u00e9finissez des d\u00e9clencheurs ax\u00e9s sur les \u00e9v\u00e9nements et engagez le client au bon moment en envoyant les messages importants sur la plateforme de son choix.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Analyses et insights int\u00e9gr\u00e9s<\/h3>\n<p>Obtenez des analyses d\u00e9taill\u00e9es de toutes vos tentatives de contact sur l\u2019ensemble des canaux dans une vue unifi\u00e9e de la performance. En rassemblant les appels sortants et entrants au sein d\u2019un m\u00eame rapport, vous obtenez des informations plus d\u00e9taill\u00e9es sur la port\u00e9e r\u00e9elle de vos tentatives de contact.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">V\u00e9rification par logiciel<\/h3>\n<p>Am\u00e9liorez les taux de contact en effectuant des v\u00e9rifications automatiques sur des syst\u00e8mes externes avant que l\u2019appel ait lieu. Notre logiciel d\u2019analyse des appels, brevet\u00e9 et leader sur le march\u00e9, d\u00e9tecte les messageries vocales, les tonalit\u00e9s d\u2019informations sp\u00e9ciales, les messages op\u00e9rateur et les intervenants directs.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Intelligence automatis\u00e9e<\/h3>\n<p>Gr\u00e2ce \u00e0 l\u2019intelligence int\u00e9gr\u00e9e, les campagnes sortantes incluent des actions dynamiques et automatis\u00e9es bas\u00e9es sur des ensembles de r\u00e8gles personnalisables. Qu\u2019il s\u2019agisse de communications vocales ou digitales, les r\u00e8gles sont \u00e9valu\u00e9es avant et\/ou apr\u00e8s chaque interaction pour assurer des communications pertinentes et conformes, au bon moment.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Personnalisation par API ouvertes<\/h3>\n<p>Simplifiez l\u2019int\u00e9gration de solutions tierces dans vos solutions de centre de contact gr\u00e2ce \u00e0 des API ouvertes en temps r\u00e9el. Ajoutez des applications et des int\u00e9grations pr\u00e9d\u00e9finies \u00e0 votre centre de contact (y compris des syst\u00e8mes CRM) sans intervention des \u00e9quipes\u00a0IT.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row][vc_column offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-10&Prime;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/fr-fr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 175px) 100vw, 175px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Logo Gartner\" width=\"264\" height=\"61\" \/><\/p>\n<p>Gartner\u00ae Magic Quadrant\u2122\u00a02025 du Contact Center as a Service\u00a0(CCaaS)<\/p>\n<p class=\"h5 text-balance\">Gartner nomme Genesys parmi les leaders de son Magic\u00a0Quadrant pour la 11\u00e8me ann\u00e9e cons\u00e9cutive<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Consultez le rapport Gartner<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb ct_stat_link=\u00a0\u00bburl:%2Fresources%2Fstate-of-cx|title:Genesys%2C%20%C2%AB%20%C3%89tat%20des%20lieux%20de%20l%E2%80%99exp%C3%A9rience%20client%20%C2%BB%2C%202025&Prime;]<\/p>\n<p class=\"font-weight-bold text-60\">39\u00a0%<\/p>\n<p class=\"text-22\">des consommateurs attachent beaucoup d\u2019importance \u00e0 la personnalisation par communication proactive.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Maximisez les taux de connexion. Minimisez les co\u00fbts de communication.<\/h2>\n<p>La r\u00e9ussite des campagnes ne se limite pas au t\u00e9l\u00e9chargement de num\u00e9ros dans un logiciel de num\u00e9rotation sortante. Les clients exigent un engagement personnalis\u00e9 et contextuel, pile au bon moment. Avec Genesys, vous g\u00e9rez intelligemment les campagnes sortantes pour fournir des informations pertinentes de mani\u00e8re proactive, au bon moment et sur le bon canal.<\/p>\n<p>Non seulement cela permet \u00e0 votre entreprise de r\u00e9duire le volume d\u2019appels entrants et de prendre l\u2019initiative lors du contact client, mais cela am\u00e9liore aussi des indicateurs m\u00e9tiers importants. La gestion des campagnes au sein d\u2019une plateforme unique am\u00e9liore les revenus, la fid\u00e9lit\u00e9 client et la productivit\u00e9 des conseillers.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=\u00a0\u00bbenable\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1746215707740{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}\u00a0\u00bb][vc_row background_color=\u00a0\u00bbbgc-glass\u00a0\u00bb el_class=\u00a0\u00bbpy-3 px-1 px-lg-3 rounded mt-0&Prime;][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Optimisez les r\u00e9sultats de vos campagnes \u00e0 grande \u00e9chelle<\/h2>\n<p>Les pr\u00e9f\u00e9rences de communication d\u2019un client changent en permanence, ce qui rend l\u2019engagement sortant encore plus important. Gr\u00e2ce \u00e0 un logiciel d\u2019engagement sortant flexible, cr\u00e9ez des exp\u00e9riences plus efficaces et orchestr\u00e9es pour vos clients et prospects.[\/vc_column_text][\/vc_column][vc_column][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Une plateforme pour chaque conversation<\/h3>\n<p>G\u00e9rez les communications entrantes et sortantes sur une seule plateforme sans avoir besoin de jongler entre les syst\u00e8mes ou d\u2019ajouter des outils apr\u00e8s coup. Combinez la communication vocale et digitale pour am\u00e9liorer la productivit\u00e9 des conseillers, r\u00e9duire la complexit\u00e9 et offrir une exp\u00e9rience client coh\u00e9rente. Envoyer des rappels de services, r\u00e9pondre aux appels d\u2019assistance\u00a0: tout se passe sur une seule et m\u00eame plateforme connect\u00e9e.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">La compr\u00e9hension comme levier du contact client<\/h3>\n<p>Obtenez une vue compl\u00e8te de chaque client pour savoir qui il est, ce dont il a besoin et quand le contacter. Gr\u00e2ce au contexte en temps r\u00e9el et aux donn\u00e9es unifi\u00e9es, agissez rapidement pour r\u00e9soudre les probl\u00e8mes, booster les ventes ou envoyer des informations aux clients avant m\u00eame qu\u2019ils ne vous contactent. Cela acc\u00e9l\u00e8re la r\u00e9solution de probl\u00e8mes, renforce vos relations et am\u00e9liore l\u2019exp\u00e9rience de vos conseillers en leur fournissant le contexte dont ils ont besoin pour r\u00e9pondre avec confiance.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Une gestion simplifi\u00e9e des campagnes<\/h3>\n<p>G\u00e9rez rapidement les listes, configurez les canaux et ajustez vos campagnes en temps r\u00e9el gr\u00e2ce \u00e0 des outils intuitifs. Plus besoin de jongler entre plusieurs syst\u00e8mes ou de mobiliser les conseillers pour effectuer des mises \u00e0 jour. De la configuration \u00e0 l\u2019optimisation, vous disposez du contr\u00f4le et de la flexibilit\u00e9 n\u00e9cessaires pour assurer le bon d\u00e9roulement des campagnes sans complexit\u00e9 suppl\u00e9mentaire.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Vos interactions prot\u00e9g\u00e9es gr\u00e2ce \u00e0 la conformit\u00e9 int\u00e9gr\u00e9e<\/h3>\n<p>Respectez les r\u00e9glementations gr\u00e2ce \u00e0 des outils int\u00e9gr\u00e9s qui facilitent la gestion de la conformit\u00e9. Supprimez automatiquement les contacts gr\u00e2ce aux listes rouges (DNC), d\u00e9finissez des fen\u00eatres de contacts s\u00e9curis\u00e9s, et mettez en place des proc\u00e9dures adapt\u00e9es pour le traitement des lignes fixes et des num\u00e9ros de t\u00e9l\u00e9phones mobiles. Gr\u00e2ce aux contr\u00f4les en temps r\u00e9el et au reporting d\u2019audit, vous pouvez prot\u00e9ger votre entreprise et assurer la conformit\u00e9 sans ralentir vos campagnes.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Kiwibank story\" title=\"Kiwibank\" href=\"#404891\"><img decoding=\"async\" class=\"company-logo\" alt=\"Kiwibank logox125\" src=\"https:\/\/www.genesys.com\/media\/Kiwibank_Logox125-1.png\" width=\"125\" height=\"125\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Round Room story\" title=\"Round Room\" href=\"#341349\"><img decoding=\"async\" class=\"company-logo\" alt=\"Roundroomx250\" src=\"https:\/\/www.genesys.com\/media\/RoundRoomx250.png\" width=\"250\" height=\"32\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"404891\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/kiwibank\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer sstories kiwibank tt\" src=\"https:\/\/www.genesys.com\/media\/Customer-SStories_Kiwibank_TT.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u00abL\u2019introduction de la fonction de rappel a \u00e9conomis\u00e9 2,9 millions de minutes d\u2019attente \u00e0 nos clients en seulement trois mois.\u00bb<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014 Emma Noble-Beasley<\/p><p class=\"customer-title\">Responsable g\u00e9n\u00e9rale de centre de contact, Kiwibank<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lire le t\u00e9moignage<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"341349\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/round-room\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Roundroomhero\" src=\"https:\/\/www.genesys.com\/media\/RoundRoomhero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-sm\">\u00abGr\u00e2ce \u00e0 l\u2019int\u00e9gration de la num\u00e9rotation avec aper\u00e7u dans Genesys Cloud, plus besoin de prolonger les appels pour laisser un message. Au moment de passer \u00e0 la messagerie vocale, le syst\u00e8me automatis\u00e9 prend en charge l\u2019appel \u00e0 la place du conseiller, qui peut passer \u00e0 l\u2019appel suivant. Gr\u00e2ce \u00e0 cette formidable \u00e9volution, nous avons am\u00e9lior\u00e9 nos performances de 20 %, avec 10 % de conseillers en moins.\u00bb<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014 Ryan Ervin<\/p><p class=\"customer-title\">Directeur senior, Customers for Life, TCC Round Room<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lire le t\u00e9moignage<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">D\u00e9couvrez les autres possibilit\u00e9s offertes par Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"btn-container justify-content-end \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/fr-fr\/capabilities\" target=\"\" rel=\"\">Explorez toutes les fonctionnalit\u00e9s<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>Assurez-vous que chaque client b\u00e9n\u00e9ficie toujours de l'assistance ad\u00e9quate gr\u00e2ce \u00e0 un routage intelligent et bas\u00e9 sur les comp\u00e9tences. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">Communications entrantes<\/h3><p>Facilitez la communication avec votre entreprise. Proposez votre assistance et d\u00e9passez les attentes des clients sur tous les canaux.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">Communications et collaboration unifi\u00e9es<\/h3><p>Facilitez la collaboration et les communications, le tout \u00e0 partir d'une plateforme unique ou d'une solution tierce.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">Engagement client digital<\/h3><p>Dotez vos \u00e9quipes d'une suite tout-en-un de fonctionnalit\u00e9s digitales\u00a0\u2013 ou de votre propre solution.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">Intelligence artificielle et automatisation<\/h3><p>Renforcez les exp\u00e9riences omnicanales. R\u00e9pondez aux besoins de vos clients gr\u00e2ce \u00e0 un bot d'assistance, \u00e0 des insights bas\u00e9s sur les donn\u00e9es et bien plus encore.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/call-center-software\"><div class=\"card-body\"><h3 class=\"h5\">Logiciel de centre de contact pilot\u00e9 par IA<\/h3><p>Faites passer l'exp\u00e9rience client au niveau sup\u00e9rieur gr\u00e2ce \u00e0 la technologie leader de centres de contact de Genesys.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/reporting-analytics\"><div class=\"card-body\"><h3 class=\"h5\">Reporting et analyses<\/h3><p>Donnez \u00e0 vos \u00e9quipes les moyens de performer en leur offrant des outils simples et des donn\u00e9es pertinentes. Exploitez les insights sur les interactions pour garantir des exp\u00e9riences clients omnicanales irr\u00e9prochables.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/voice-services\"><div class=\"card-body\"><h3 class=\"h5\">Services vocaux<\/h3><p>Soyez pr\u00e9sent pour les clients qui pr\u00e9f\u00e8rent encore une assistance par t\u00e9l\u00e9phone gr\u00e2ce \u00e0 des services vocaux adapt\u00e9s \u00e0 votre entreprise. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/interactive-voice-response-ivr\"><div class=\"card-body\"><h3 class=\"h5\">SVI<\/h3><p>Am\u00e9liorez l'exp\u00e9rience de vos clients tout en offrant \u00e0 votre entreprise plus de rentabilit\u00e9 gr\u00e2ce au SVI pour centre d'appel Genesys.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">Workforce Engagement Management (WEM)<\/h3><p>Donnez \u00e0 vos collaborateurs les outils, le soutien et les opportunit\u00e9s de d\u00e9veloppement professionnel dont ils ont besoin pour aimer vraiment ce qu'ils font.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"mb-2 h3\">Optimisez vos r\u00e9sultats gr\u00e2ce \u00e0 un service client proactif<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"btn-container justify-content-end \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/fr-fr\/resources\" target=\"\" rel=\"\">D\u00e9couvrir toutes les ressources<\/a><\/div>[\/vc_column][\/vc_row][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Beyond-basic-WEM-Maximize-the-value-of-your-workforce.png\" height=\"480\" width=\"880\" alt=\"Beyond basic wem\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title\">Cr\u00e9ez votre solution WEM id\u00e9ale<\/h3><p class=\"brief-desc text-20 mb-0\">\u00c9valuez et classez les nombreuses options de Workforce Engagement Management disponibles sur le march\u00e9.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/practical-guide-workforce-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Practical-guide-to-modern-workforce-engagement.png\" height=\"480\" width=\"880\" alt=\"Practical guide to modern workforce engagement\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Guide pratique<\/p><h3 class=\"item-title h6\">Engagement collaborateur en 2025 : le guide pratique<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">eBook<\/p><h3 class=\"item-title h6\">Guide d'achat pour les centres de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-is-a-leading-contact-center-platform-threads-thumbnail.png\" height=\"550\" width=\"982\" alt=\"Genesys cloud is a leading contact center platform threads thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Rapport<\/p><h3 class=\"item-title h6\">Genesys se classe parmi les leaders des plateformes WFO<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_class=\u00a0\u00bbpx-0 py-2 px-md-5 py-md-5&Prime; css=\u00a0\u00bb.vc_custom_1746217794147{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}\u00a0\u00bb el_id=\u00a0\u00bbdemo\u00a0\u00bb][vc_row background_color=\u00a0\u00bbbgc-glass\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbform-card\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Repensez votre strat\u00e9gie sortante<\/h2>\n<p>De l\u2019aper\u00e7u des campagnes \u00e0 la pr\u00e9vision des comportements clients, nos solutions de centre d\u2019appel sortant r\u00e9pondent \u00e0 tous vos besoins. D\u00e9couvrez comment les fonctionnalit\u00e9s sortantes de Genesys vous permettent d\u2019engager les clients de mani\u00e8re proactive sur leurs canaux pr\u00e9f\u00e9r\u00e9s. Enfin, donnez \u00e0 vos conseillers des leviers d\u2019efficacit\u00e9 et de productivit\u00e9.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/78894\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/78894\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"371875\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Demander une d\u00e9monstration\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Demander une d\u00e9monstration\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=\u00a0\u00bbthank-you\u00a0\u00bb]<\/p>\n<h3 class=\"h4\">Merci de votre int\u00e9r\u00eat.<\/h3>\n<p>Nous vous contacterons directement pour d\u00e9finir la date et l&rsquo;heure qui vous conviennent.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Questions fr\u00e9quemment pos\u00e9es sur les logiciels d\u2019engagement sortant<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb5\/6&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Comment reconna\u00eetre les meilleurs logiciels d'appels sortants ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Les meilleurs logiciels d\u2019appels sortants permettent aux utilisateurs d\u2019interagir de mani\u00e8re proactive avec les consommateurs sur plusieurs canaux (digitaux et vocaux). Un logiciel sortant sophistiqu\u00e9 inclut des fonctionnalit\u00e9s qui am\u00e9liorent la capacit\u00e9 d\u2019un conseiller \u00e0 personnaliser les interactions tout en respectant les r\u00e9glementations locales, nationales et internationales.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">De quoi est constitu\u00e9 un centre d'appels sortants ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Dans un centre d\u2019appels sortants, les conseillers appellent des clients potentiels \u00ab\u00a0\u00e0 froid\u00a0\u00bb, ce qui signifie que ces contacts n\u2019ont jamais fait appel \u00e0 leur marque auparavant. Les entreprises peuvent utiliser les appels sortants pour vendre, r\u00e9aliser des enqu\u00eates ou effectuer des \u00e9tudes de march\u00e9.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Est-il difficile de passer des appels sortants ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Il peut en effet \u00eatre difficile de passer des appels sortants qui aboutissent, mais l\u2019utilisation d\u2019un logiciel d\u2019appels sortants adapt\u00e9 facilite la t\u00e2che. Avec les bonnes informations \u00e0 port\u00e9e de main, vous passez des appels sortants plus chaleureux qu\u2019un appel \u00e0 froid.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quels sont les types de campagnes de num\u00e9rotation sortante ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Il existe quatre principaux types de campagnes de num\u00e9rotation sortante, qui acc\u00e9l\u00e8rent le processus d\u2019appel au-del\u00e0 de la num\u00e9rotation manuelle : les num\u00e9roteurs pr\u00e9dictifs, les num\u00e9roteurs en masse, les num\u00e9roteurs progressifs et les num\u00e9roteurs contr\u00f4l\u00e9s. Les num\u00e9roteurs pr\u00e9dictifs utilisent l\u2019IA et le machine learning pour composer de nombreux num\u00e9ros automatiquement et rapidement. En effet, une grande partie des appels t\u00e9l\u00e9phoniques sont renvoy\u00e9s vers la messagerie vocale, tombent sur un correspondant d\u00e9j\u00e0 en ligne ou ne re\u00e7oivent pas de r\u00e9ponse. Il est donc plus efficace d\u2019appeler les num\u00e9ros \u00e0 la cha\u00eene. Lorsqu\u2019un contact d\u00e9croche, il est dirig\u00e9 vers un conseiller disponible.<\/p>\n<p>Les num\u00e9roteurs en masse fonctionnent selon un concept similaire, mais sans l\u2019intelligence artificielle. Ils composent simplement des num\u00e9ros dans un ordre s\u00e9quentiel, en envoyant les appels re\u00e7us au prochain conseiller disponible. Les num\u00e9roteurs contr\u00f4l\u00e9s font de m\u00eame, mais fournissent aux conseillers des centres d\u2019appels sortants des informations pertinentes sur le prospect, telles que son nom et tout contact pr\u00e9c\u00e9dent qu\u2019il a pu avoir avec l\u2019entreprise. Enfin, les num\u00e9roteurs progressifs fonctionnent sur le m\u00eame principe, mais fournissent les informations au conseiller au moment de la mise en relation plut\u00f4t qu\u2019\u00e0 l\u2019avance. Cela acc\u00e9l\u00e8re le processus, mais le conseiller a moins de temps pour se pr\u00e9parer.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Comment fonctionne l'engagement sortant au sein d'un centre de contact ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Bien que le marketing entrant soit efficace, il est essentiel que vous contactiez vous-m\u00eames vos prospects. Les centres d\u2019appels sortants boostent la croissance de l\u2019entreprise de plusieurs fa\u00e7ons importantes. Ils favorisent les leads et les ventes en contactant activement les prospects et les clients, ce qui permet d\u2019atteindre rapidement de nombreuses personnes et de conclure davantage de ventes. Pour les \u00e9tablissements financiers, un centre d\u2019appel sortant assure l\u2019envoi des notifications de fraude, la v\u00e9rification des transactions et le service de pr\u00eat.<\/p>\n<p>Il am\u00e9liore aussi la satisfaction des clients existants en les informant proactivement d\u2019opportunit\u00e9s (remises, soldes) ainsi que de tout probl\u00e8me ou interruption de service \u00e9ventuelle. Enfin, la num\u00e9rotation sortante rend les \u00e9tudes de march\u00e9 et la collecte de fonds plus efficaces, car elle permet d\u2019atteindre un grand nombre de personnes plus rapidement et plus efficacement que la num\u00e9rotation manuelle.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quel r\u00f4le la technologie joue-t-elle dans l'am\u00e9lioration des performances des centres d'appels sortants ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Une solution de centre d\u2019appel sortant transforme les performances des appels sortants. En effet, elle augmente le nombre d\u2019appels qui peuvent \u00eatre effectu\u00e9s en une journ\u00e9e, une semaine ou une ann\u00e9e. La puissance de l\u2019IA int\u00e9gr\u00e9e aux num\u00e9roteurs pr\u00e9dictifs augmente \u00e9galement la qualit\u00e9 des connexions.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1746213455088{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row][vc_column][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb35&Prime; equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-0&Prime; el_class=\u00a0\u00bborder-md-1 order-5&Prime;][\/vc_column][vc_column width=\u00a0\u00bb5\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1 vc_hidden-xs\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Communications sortantes La cl\u00e9 de l\u2019engagement proactif \u00e0 grande \u00e9chelle[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Faites de chaque interaction client un levier pour votre entreprise [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Offrez \u00e0 vos clients [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11815,"template":"","tax_cap_lobby":[17720],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-78894","capabilities","type-capabilities","status-publish","has-post-thumbnail","hentry","tax_cap_lobby-contact-center-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/78894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/78894\/revisions"}],"predecessor-version":[{"id":585736,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/78894\/revisions\/585736"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/11815"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=78894"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_cap_lobby?post=78894"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=78894"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=78894"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=78894"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=78894"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=78894"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=78894"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=78894"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=78894"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=78894"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=78894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}