{"id":78890,"date":"2018-08-10T10:26:44","date_gmt":"2018-08-10T17:26:44","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=78890"},"modified":"2020-11-13T12:57:51","modified_gmt":"2020-11-13T20:57:51","slug":"platform","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/fr-fr\/capabilities\/platform","title":{"rendered":"Plateforme"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1605301044017{background-color: #f3f3f3 !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h1>Plateforme d&rsquo;engagement client<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto;text-align:center;align-items:center;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Simplification des parcours clients<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]Aujourd&rsquo;hui, les attentes des clients sont en constante \u00e9volution. Choisissez une plateforme d&rsquo;engagement client con\u00e7ue pour s&rsquo;adapter \u00e0 ces changements et donnez \u00e0 votre entreprise une longueur d&rsquo;avance sur vos concurrents. Un logiciel d&rsquo;engagement client moderne et modulable transforme le parcours client et assure une exp\u00e9rience coh\u00e9rente \u00e0 chaque \u00e9tape.<\/p>\n<p>Int\u00e9grez des canaux, \u00e9tudiez le contexte et am\u00e9liorez l&rsquo;efficacit\u00e9 de vos effectifs gr\u00e2ce \u00e0 des processus rationalis\u00e9s et des communications unifi\u00e9es. Choisissez une plateforme de centre de contact con\u00e7ue pour l&rsquo;avenir afin de garantir la r\u00e9ussite de votre entreprise, ind\u00e9pendamment de l&rsquo;\u00e9volution des technologies ou des demandes des clients.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/pAFvkGjZ8y0&Prime; css=\u00a0\u00bb.vc_custom_1530223566836{margin-bottom: 2em !important;}\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" data-result=\"%5B%5D\"><h3>Am\u00e9liorez l'engagement client gr\u00e2ce au centre d'appel Genesys Cloud.<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"\/campaign\/purecloud-guided-tour\" target=\"_blank\" rel=\"\">Visite interactive<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/4&Prime;]<div class=\"gicon-container\" style=\"margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][vc_column width=\u00a0\u00bb3\/4&Prime;][vc_column_text]<\/p>\n<h2>Prot\u00e9gez votre plateforme de centre de contact<\/h2>\n<p>La confiance est primordiale lorsque vous choisissez un logiciel de centre d&rsquo;appel. Pour optimiser la rentabilit\u00e9 de votre investissement, dotez-vous d&rsquo;une plateforme stable et transparente.<\/p>\n<ul>\n<li><b>Une stabilit\u00e9 \u00e9prouv\u00e9e\u00a0:<\/b> gr\u00e2ce \u00e0 des technologies modernes telles que les architectures bas\u00e9es sur des microservices et des mises \u00e0 jour continues, votre syst\u00e8me reste toujours op\u00e9rationnel. Une plateforme test\u00e9e, connue pour son efficacit\u00e9 et son adaptabilit\u00e9, donne \u00e0 votre entreprise la fiabilit\u00e9 que vous recherchez et dont vous avez besoin.<\/li>\n<li><b>Transparence et confiance\u00a0:<\/b> avec une plateforme de centre de contact qui vous avertit en cas de probl\u00e8mes et qui vous fournit les outils pour les r\u00e9soudre rapidement, vous gardez le contr\u00f4le. En outre, vous \u00eates en mesure de r\u00e9soudre les probl\u00e8mes avant qu&rsquo;ils n&rsquo;impactent vos clients.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_dynamic-quote\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1524637734966{background-color: #f3f3f3 !important;}\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_single_image image=\u00a0\u00bb303901&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530223586066{margin-bottom: 2em !important;}\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb3\/4&Prime;][vc_column_text]\u00ab L&rsquo;architecture unique Genesys Connect tout-en-un et ouverte nous permet de prendre des appels provenant de plusieurs syst\u00e8mes PBX, tout en continuant \u00e0 utiliser notre propre mat\u00e9riel standard. \u00bb<\/p>\n<p>\u2014 Thomas Quigley, Directeur du centre de contact, Fraser Health[\/vc_column_text]<div class=\"btn-container justify-content-end \"><a class=\"btn small btn-primary\" href=\"\/customer-stories\/fraser-health\" target=\"\" style=\"width:auto;\" rel=\"\" >Consulter ce cas client<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_light-gray\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1524637776190{background-color: #ffffff !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Plus de canaux, un m\u00eame service d&rsquo;exception<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<\/p>\n<h3>Simplifiez votre service client omnicanal<\/h3>\n<p>Le service omnicanal n&rsquo;est d\u00e9sormais plus une option\u00a0: vos clients et vos collaborateurs le r\u00e9clament. Les centres de contact d&rsquo;aujourd&rsquo;hui n&rsquo;ont plus grand-chose \u00e0 voir avec les centres d&rsquo;appel t\u00e9l\u00e9phonique d&rsquo;il y a dix ans. Ils utilisent plusieurs canaux de communication pour contacter les clients. Une plateforme unique am\u00e9liore les capacit\u00e9s omnicanaux et l&rsquo;exp\u00e9rience client.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<\/p>\n<h3>De nombreux canaux, une seule solution<\/h3>\n<p>Une plateforme de centre d&rsquo;appel enti\u00e8rement int\u00e9gr\u00e9e et tout-en-un \u00e9limine les silos des anciens syst\u00e8mes DAA et PBX ax\u00e9s sur la voix et compl\u00e9t\u00e9s avec des canaux de communication modernes. Les plateformes modernes orientent les clients vers les agents les plus adapt\u00e9s. Et ces derniers b\u00e9n\u00e9ficient d&rsquo;une visibilit\u00e9 totale sur les interactions pr\u00e9c\u00e9dentes, ce qui leur permet de r\u00e9soudre les probl\u00e8mes rapidement et de faire en sorte que les clients se sentent valoris\u00e9s.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][vc_single_image image=\u00a0\u00bb10007&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1578529329233{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column]<div class=\"templatera_shortcode\"><section  style=\"\" data-personalize=\"false\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_section section_text_color_theme mobile-\"><div class=\"container \"><div style=\"\"class=\"row \"><div class=\"col-md-12 order-1 order-md-1 \"><div class=\"section-cta format-cta-c has-title has-sub_title has-cta has-image has-imagebg\" data-swidth=\"stretch\" data-cta-type=\"cta-c\" data-bgimg=\"https:\/\/www.genesys.com\/media\/omnichannel-builder-cta-bg.png\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>R\u00e9ussir son plan d'action :<\/h3><h4>Obtenir la solution id\u00e9ale de centre de contact dans le cloud avec notre outil de d\u00e9finition des sch\u00e9mas directeurs et plans d'actions d\u00e9di\u00e9 \u00e0 l'exp\u00e9rience client.<\/h4><div class=\"cta-btn\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/cx-blueprint\" target=\"\" rel=\"\">Essayez-le maintenant<\/a><\/div><\/div><div class=\"media-col image-tall\"><img decoding=\"async\" width=\"246\" height=\"315\" src=\"https:\/\/www.genesys.com\/media\/personalized-cx-blueprint-thumb.png\" alt=\"Personalized cx blueprint thumb\"\/><\/div><\/div><\/div><\/div><\/div><\/section><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1524637790720{background-color: #f3f3f3 !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h3>Conservez ce qui fonctionne, supprimez le reste<\/h3>\n<p>L&rsquo;optimisation de l&rsquo;exp\u00e9rience client est d\u00e9licate, car elle d\u00e9pend souvent d&rsquo;un grand nombre de syst\u00e8mes ex\u00e9cutant diff\u00e9rents processus. L&rsquo;int\u00e9gration de ces syst\u00e8mes doit \u00eatre simple, que cela implique d&rsquo;extraire les informations du client \u00e0 partir de l&rsquo;ID de l&rsquo;appelant depuis votre syst\u00e8me CRM ou de partager des donn\u00e9es internes et externes sur tous les types de communications. L&rsquo;int\u00e9gration simplifi\u00e9e \u00e0 votre plateforme de centre de contact offre un \u00e9cosyst\u00e8me d&rsquo;exp\u00e9rience client puissant et connect\u00e9.<\/p>\n<p>Par ailleurs, le cloud simplifie davantage cette int\u00e9gration. Les meilleures plateformes de centre de contact dans le cloud reposent sur une architecture ouverte avec des API REST bien document\u00e9es. Les int\u00e9grations sont ainsi rapides et simples.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:70%;margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" data-result=\"%7B%22622878%22%3A%7B%22title%22%3A%22Les%20grandes%20tendances%5Cu00a0CX%20de%202026%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Ftop-cx-trends-in-2026%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22619441%22%3A%7B%22title%22%3A%22Orchestrer%20l%26rsquo%3Bexp%5Cu00e9rience%20client%20avec%20Genesys%20et%20Orange%20Business%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Forchestrer-lexperience-client-avec-genesys-et-orange-business%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A1%7D%2C%22615725%22%3A%7B%22title%22%3A%22D%5Cu00e9mo%20%3A%20Orchestration%20de%20l%5Cu2019exp%5Cu00e9rience%20pilot%5Cu00e9e%20par%20l%5Cu2019IA%20avec%20Genesys%20Cloud%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-ai-powered-experience-orchestration-demo%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22619868%22%3A%7B%22title%22%3A%22D%5Cu00e9mo%20de%20Genesys%5Cu00a0Cloud%20Agentic%20Virtual%20Agent%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-agentic-virtual-agent-demo%22%2C%22industry%22%3A%5B%22financial-fr-fr%22%2C%22industrial-fr-fr%22%2C%22public-fr-fr%22%2C%22retail-fr-fr%22%2C%22healthcare-fr-fr%22%2C%22technologies%22%5D%2C%22priority%22%3A1%7D%2C%22619837%22%3A%7B%22title%22%3A%22Pr%5Cu00e9sentation%20du%20produit%20Genesys%5Cu00a0Cloud%20Agentic%20Virtual%20Agent%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-agentic-virtual-agent-overview%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A2%7D%2C%22607294%22%3A%7B%22title%22%3A%22IDC%20MarketScape%5Cu00a0des%20fournisseurs%20mondiaux%20de%20plateformes%20d%26rsquo%3BIA%20conversationnelle%20pour%20les%20cas%20d%26rsquo%3Busage%20front-office%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fidc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22421107%22%3A%7B%22title%22%3A%22Guide%20d%26rsquo%3Bachat%20pour%20les%20centres%20de%20contact%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fcontact-center-buyers-guide%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A1%7D%2C%22599049%22%3A%7B%22title%22%3A%22Disponibilit%5Cu00e9%20mondiale%20Genesys%5Cu00a0Cloud%5Cu00a0%3A%20le%20guide%20technique%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fglobal-availability-with-genesys-cloud-a-technical-guide%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A2%7D%2C%22599650%22%3A%7B%22title%22%3A%22L%5Cu2019avenir%20de%20la%20sant%5Cu00e9%20%3A%20transformer%20l%5Cu2019exp%5Cu00e9rience%20des%20patients%20et%20des%20membres%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fdach-the-future-of-healthcare-a-transformation-of-patient-and-member-experiences%22%2C%22industry%22%3A%5B%22healthcare-fr-fr%22%5D%2C%22priority%22%3A1%7D%2C%22601072%22%3A%7B%22title%22%3A%22Transformez%20les%20exp%5Cu00e9riences%20dans%20les%20mutuelles%20et%20organismes%20d%26rsquo%3Bassurance%20maladie%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fhow-ai-is-transforming-healthcare-payor-experiences%22%2C%22industry%22%3A%5B%22healthcare-fr-fr%22%5D%2C%22priority%22%3A1%7D%2C%22597464%22%3A%7B%22title%22%3A%22IDC%20MarketScape%5Cu00a0%5Cu2013%20%5Cu00c9valuation%20mondiale%20des%20fournisseurs%20de%20plateformes%20d%5Cu2019IA%20conversationnelle%20%5Cu00e0%20usage%20g%5Cu00e9n%5Cu00e9ral%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fidc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22400085%22%3A%7B%22title%22%3A%222025%20Gartner%20Critical%20Capabilities%20for%20Contact%20Center%20as%20a%20Service%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fcritical-capabilities-for-contact-center-as-a-service%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22393961%22%3A%7B%22title%22%3A%22Gartner%5Cu00ae%5Cu00a0Magic%5Cu00a0Quadrant%5Cu2122%5Cu00a0pour%20les%20Contact%20Center%20as%20a%20Service%20%28CCaaS%29%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgartner-magic-quadrant-for-contact-center-as-a-service%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A1%7D%2C%22594889%22%3A%7B%22title%22%3A%22Manque%20de%20confiance%20dans%20l%5Cu2019IA%5Cu00a0agentique%5Cu00a0%3A%20les%20entreprises%20visionnaires%20doivent%20mettre%20en%20place%20des%20mesures%20de%20s%5Cu00e9curit%5Cu00e9%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fthe-agentic-ai-trust-gap-discover-why-forward-thinking-companies-should-build-guardrails%22%2C%22industry%22%3A%5B%22financial-fr-fr%22%2C%22industrial-fr-fr%22%2C%22public-fr-fr%22%2C%22retail-fr-fr%22%2C%22healthcare-fr-fr%22%2C%22technologies%22%5D%2C%22priority%22%3A1%7D%2C%22586878%22%3A%7B%22title%22%3A%22Offrez%20une%20exp%5Cu00e9rience%20de%20niveau%20sup%5Cu00e9rieur%20gr%5Cu00e2ce%20%5Cu00e0%20un%20%5Cu00e9cosyst%5Cu00e8me%20CX%20pilot%5Cu00e9%20par%20IA%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fcx-ecosystem%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A1%7D%2C%22594899%22%3A%7B%22title%22%3A%22Manque%20de%20confiance%20dans%20l%5Cu2019IA%5Cu00a0agentique%5Cu00a0%3A%20les%20entreprises%20visionnaires%20doivent%20mettre%20en%20place%20des%20mesures%20de%20s%5Cu00e9curit%5Cu00e9%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fthe-agentic-ai-trust-gap-why-forward-thinking-companies-build-guardrails%22%2C%22industry%22%3A%5B%22financial-fr-fr%22%2C%22industrial-fr-fr%22%2C%22retail-fr-fr%22%2C%22healthcare-fr-fr%22%2C%22technologies%22%5D%2C%22priority%22%3A5%7D%2C%22585773%22%3A%7B%22title%22%3A%22Transformez%20la%20prestation%20de%20services%20avec%20Genesys%20et%20ServiceNow%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Ftransform-service-delivery-with-genesys-and-servicenow%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A1%7D%2C%22584981%22%3A%7B%22title%22%3A%22D%5Cu00e9monstration%20de%20Genesys%5Cu00a0Cloud%5Cu00a0AI%5Cu00a0Guides%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-ai-guides-demo%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A1%7D%2C%22583691%22%3A%7B%22title%22%3A%22Genesys%20Cloud%20AI%20Studio%20et%20Genesys%20Cloud%20AI%20Guides%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-ai-studio-and-genesys-cloud-ai-guides-product-overview%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22577064%22%3A%7B%22title%22%3A%22Predictive%20routing%20%26%238211%3B%20d%5Cu00e9mo%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fpredictive-routing-demo%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22576754%22%3A%7B%22title%22%3A%22Pr%5Cu00e9sentation%20de%20Genesys%20Cloud%20Predictive%20Routing%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-predictive-routing-product-overview%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22575953%22%3A%7B%22title%22%3A%22Pr%5Cu00e9sentation%20du%20produit%20Genesys%5Cu00a0Cloud%5Cu00a0AI%20pour%20les%20superviseurs%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-ai-for-supervisors-product-overview%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22447463%22%3A%7B%22title%22%3A%22Migration%20cloud%5Cu00a0%3A%20%5Cu00e9tablissez%20votre%20feuille%20de%20route%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fplan-your-cloud-migration-roadmap%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22571753%22%3A%7B%22title%22%3A%22L%5Cu2019%5Cu00e9tat%20de%20l%5Cu2019exp%5Cu00e9rience%20client%20%3A%20Europe%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fstate-of-cx-europe%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22571308%22%3A%7B%22title%22%3A%22D%5Cu00e9mo%20Virtual%20Agent%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-virtual-agent-demo%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22563627%22%3A%7B%22title%22%3A%22Guide%20pratique%20pour%20ma%5Cu00eetriser%20la%20gestion%20des%20parcours%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fpractical-guide-to-mastering-journey-management%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22570818%22%3A%7B%22title%22%3A%22Unified%20Experience%20de%20Genesys%20et%20ServiceNow%20%3A%20D%5Cu00e9mo%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Funified-experience-from-genesys-and-servicenow-demo%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22568585%22%3A%7B%22title%22%3A%22Pr%5Cu00e9sentation%20du%20produit%20Genesys%20Cloud%20Social%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-social-product-overview%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22568352%22%3A%7B%22title%22%3A%22Playbook%20sur%20l%26rsquo%3Borchestration%20de%20l%26rsquo%3Bexp%5Cu00e9rience%20pilot%5Cu00e9e%20par%20IA%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fai-powered-experience-orchestration-playbook%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22568231%22%3A%7B%22title%22%3A%22Guide%20complet%20de%20l%26rsquo%3Banalyse%20du%20parcours%20client%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fthe-definitive-guide-to-customer-journey-analytics%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22565074%22%3A%7B%22title%22%3A%22Unified%20Experience%20%3A%20pr%5Cu00e9sentation%20du%20produit%20de%20Genesys%20et%20ServiceNow%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Funified-experience-from-genesys-and-servicenow%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22575969%22%3A%7B%22title%22%3A%22Pr%5Cu00e9sentation%20de%20Genesys%5Cu00a0Cloud%20Virtual%5Cu00a0Agent%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-virtual-agent-product-overview%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22556448%22%3A%7B%22title%22%3A%22Conformit%5Cu00e9%20avec%20le%20r%5Cu00e8glement%20sur%20la%20r%5Cu00e9silience%20op%5Cu00e9rationnelle%20num%5Cu00e9rique%20%28DORA%29%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fnavigating-compliance-with-the-digital-operational-resilience-act%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22557674%22%3A%7B%22title%22%3A%22Cinq%20pionniers%20dans%20l%26rsquo%3Binnovation%20en%20mati%5Cu00e8re%20d%26rsquo%3BIA%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Ffive-trendsetters-in-ai-innovation%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A1%7D%2C%22555389%22%3A%7B%22title%22%3A%22Tokens%20Genesys%20Cloud%20AI%5Cu00a0Experience%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenesys-cloud-ai-experience-tokens%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22556285%22%3A%7B%22title%22%3A%22CX%20Cloud%20de%20Genesys%20et%20Salesforce%20%3A%20l%26rsquo%3BIA%2C%20nouveau%20souffle%20de%20l%26rsquo%3Bexp%5Cu00e9rience%20client%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fcx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22529151%22%3A%7B%22title%22%3A%22Dynamiques%20g%5Cu00e9n%5Cu00e9rationnelles%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fgenerationaldynamics%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22540514%22%3A%7B%22title%22%3A%22Checklist%5Cu00a0WEM%5Cu00a0%3A%20tirez%20le%20meilleur%20parti%20de%20vos%20effectifs%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fwem-checklist-get-the-most-out-of-your-workforce%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22540317%22%3A%7B%22title%22%3A%22Pourquoi%20les%20entreprises%20choisissent%20Genesys%5Cu00a0Cloud%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fwhy-companies-choose-genesys-cloud%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22540331%22%3A%7B%22title%22%3A%22L%26rsquo%3Bexp%5Cu00e9rience%20client%20%5Cu00e0%20l%26rsquo%3B%5Cu00e8re%20de%20l%26rsquo%3BIA%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fcustomer-experience-in-the-age-of-ai%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A1%7D%2C%22530432%22%3A%7B%22title%22%3A%22Pr%5Cu00e9visions%20pour%202024%20sur%20l%5Cu2019impact%20de%20l%5Cu2019IA%20sur%20l%5Cu2019exp%5Cu00e9rience%20collaborateur%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fpredicts-2024-ais-impact-on-the-employee-experience%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22529170%22%3A%7B%22title%22%3A%22Le%20mod%5Cu00e8le%20d%26rsquo%3Badoption%20progressive%20de%20l%26rsquo%3BIA%20de%20Genesys%20Cloud%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fthe-genesys-cloud-ai-progressive-adoption-model%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22523593%22%3A%7B%22title%22%3A%22%5Cu00ab%5Cu00a0Les%20humains%20et%20l%26rsquo%3BIA%20%5Cu00e0%20l%5Cu2019unisson%5Cu00a0%3A%20la%20nouvelle%20%5Cu00e8re%20de%20l%26rsquo%3Bexp%5Cu00e9rience%20client%5Cu00a0%5Cu00bb%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fhumans-and-ai-in-unison-driving-the-new-era-of-cx%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22520455%22%3A%7B%22title%22%3A%22Cr%5Cu00e9ez%20des%20exp%5Cu00e9riences%20personnalis%5Cu00e9es%20avec%20Genesys%20Predictive%20Engagement%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fcreate-personalized-experiences-with-genesys-predictive-engagement%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22520434%22%3A%7B%22title%22%3A%22Acc%5Cu00e9l%5Cu00e9rer%20les%20r%5Cu00e9sultats%20de%20l%26rsquo%3Bexp%5Cu00e9rience%20client%20gr%5Cu00e2ce%20%5Cu00e0%20Genesys%5Cu00a0AI%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Faccelerate-customer-experience-outcomes-with-genesys-ai%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22518503%22%3A%7B%22title%22%3A%22Comment%20%5Cu00e9laborer%20votre%20analyse%20de%20rentabilisation%20pour%20l%26rsquo%3BIA%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fhow-to-build-your-business-case-for-ai%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22503337%22%3A%7B%22title%22%3A%22D%5Cu00e9mo%20CX%20Cloud%20de%20Genesys%20et%20Salesforce%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fcx-cloud-genesys-salesforce-on-demand-demo%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22502005%22%3A%7B%22title%22%3A%22Checklist%5Cu00a0%5Cu2013%20Unifiez%20votre%20syst%5Cu00e8me%5Cu00a0CRM%20et%20votre%20centre%20de%20contact%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fchecklist-unify-your-crm-system-and-contact-center%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22502001%22%3A%7B%22title%22%3A%22CX%5Cu00a0Cloud%20de%20Genesys%20et%20Salesforce%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fproduct-overview-cx-cloud-from-genesys-and-salesforce%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22500634%22%3A%7B%22title%22%3A%22IDC%20MarketScape%5Cu00a0%3A%20%5Cu00c9valuation%20des%20fournisseurs%20mondiaux%20de%20logiciels%20d%26rsquo%3BIA%20conversationnelle%20%5Cu00e0%20usage%20g%5Cu00e9n%5Cu00e9ral%20en%202023%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fidc-marketscape-worldwide-general-purpose-conversational-ai-software-2023-vendor-assessment%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%7D\"><h3>Trois principales tendances du service client en 2020 : fusionnez l\u2019intelligence artificielle et les agents pour optimiser l\u2019exp\u00e9rience client<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/the-three-customer-service-megatrends-in-2020-fuse-ai-and-agents-to-drive-better-experiences\" target=\"\" rel=\"\">T\u00e9l\u00e9chargez le rapport<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"margin:0 auto 2em;\"><\/div>[\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Migrez \u00e0 votre rythme<\/h2>\n<h3 style=\"text-align: left;\">La transition vers une nouvelle plateforme de centre de contact ne doit pas n\u00e9cessairement s&rsquo;effectuer en une seule fois<\/h3>\n<p style=\"text-align: left;\">Que vous soyez en grande partie satisfait de votre logiciel de centre d&rsquo;appel ou que vous disposiez d&rsquo;une fonctionnalit\u00e9 qui ne peut pas \u00eatre migr\u00e9e facilement vers un nouveau syst\u00e8me, le choix d&rsquo;une plateforme qui favorise une migration flexible vous permet de moderniser vos syst\u00e8mes o\u00f9 et quand vous en avez besoin, tout en conservant les outils existants qui fonctionnent.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" data-result=\"%5B%5D\"><h3>Tirez le meilleur parti de l'IA. D\u00e9couvrez comment en 7 \u00e0 10 minutes.<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"https:\/\/assessment.genesys.com\/ai-assessment\" target=\"\" rel=\"\">Faire le test<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbjump_small-business-owner\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Plateforme pour les petites entreprises<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\">Pr\u00e9parez-vous pour l&rsquo;avenir avec un centre de contact flexible<\/h3>\n<p>En tant que propri\u00e9taire d&rsquo;une petite entreprise, vous savez que les choses \u00e9voluent vite. Et avec tant de choses \u00e0 g\u00e9rer, il est difficile de faire en sorte que rien ne passe entre les mailles du filet. Une plateforme d&rsquo;engagement client qui int\u00e8gre votre syst\u00e8me CRM au centre de contact vous permet de garantir une exp\u00e9rience client de qualit\u00e9. Conservez la motivation de vos collaborateurs et am\u00e9liorez la satisfaction de vos clients, m\u00eame lorsque votre activit\u00e9 se d\u00e9veloppe et \u00e9volue. Tout cela est r\u00e9alisable gr\u00e2ce \u00e0 une solution de centre de contact CRM.<\/p>\n<p>En savoir plus sur nos <a href=\"https:\/\/www.genesys.com\/fr-fr\/solutions\/customer-service\/small-business-owner\">solutions de service client pour les petites entreprises<\/a>.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/kMXj1d2wUGw\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530223698036{margin-bottom: 2em !important;}\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1561136999065{background-image: url(https:\/\/www.genesys.com\/media\/75db4a64-gradient-background.svg?id=150848) !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3>Ne nous croyez pas sur parole.<\/h3>\n<p>D\u00e9couvrez ce qu&rsquo;en disent les analystes et les utilisateurs r\u00e9els sur Genesys Cloud.[\/vc_column_text]<div class=\"btn-container justify-content-start  vc_custom_1578077649289\"><a class=\"btn small btn-secondary\" href=\"\/campaign\/analysts-and-users-agree-genesys-cloud-is-a-leading-contact-center-platform\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >D\u00e9couvrez o\u00f9 nous nous situons sur le march\u00e9<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb202638&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb350px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Regroupez le tout pour plus de simplicit\u00e9<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<\/p>\n<h4>Une seule plateforme<\/h4>\n<p>Une plateforme de centre de contact unique et unifi\u00e9e permet de regrouper l&rsquo;ensemble de vos canaux. Vos collaborateurs peuvent contacter facilement les clients par chat, t\u00e9l\u00e9phone, e-mail et sur les r\u00e9seaux sociaux. Offrez \u00e0 vos clients et \u00e0 vos prospects diff\u00e9rentes fa\u00e7ons de communiquer avec vous et suivez toutes les interactions dans le centre d&rsquo;engagement client de votre CRM afin de cr\u00e9er un historique.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<\/p>\n<h4>Une seule \u00e9quipe<\/h4>\n<p>Rassemblez toute votre \u00e9quipe sur une seule plateforme. Une plateforme de centre de contact tout-en-un permet de rapprocher les agents du service client et les experts en back-office. Et les lignes de communication ouvertes donnent \u00e0 vos collaborateurs les outils dont ils ont besoin pour am\u00e9liorer en permanence l&rsquo;exp\u00e9rience client.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_light-gray\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Soyez op\u00e9rationnel en quelques jours<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<\/p>\n<h4>Adoptez la modernit\u00e9<\/h4>\n<p>Les plateformes de centre de contact modernes sont bien moins longues \u00e0 configurer que les syst\u00e8mes pr\u00e9c\u00e9dents. Avec une interface intuitive et un d\u00e9ploiement simple, votre nouvelle plateforme peut \u00eatre fonctionnelle en quelques jours et non plus quelques mois.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<\/p>\n<h4>Envisagez le cloud<\/h4>\n<p>Le choix d&rsquo;une plateforme d&rsquo;engagement client bas\u00e9e dans le cloud vous \u00e9pargne des phases de configuration et de d\u00e9ploiement complexes. De plus, vous n&rsquo;aurez pas besoin de disposer de toute une \u00e9quipe d&rsquo;ing\u00e9nieurs r\u00e9seau pour modifier le syst\u00e8me pendant les pics d&rsquo;activit\u00e9. Le cloud vous offre une \u00e9volutivit\u00e9 illimit\u00e9e, ce qui vous permet d&rsquo;offrir une exp\u00e9rience optimale \u00e0 vos clients.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:60%;margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1523943688404{background-color: #23395D !important;}\u00a0\u00bb el_class=\u00a0\u00bbsection_white\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\">L&rsquo;architecture de microservices \u00e9limine les temps d&rsquo;inactivit\u00e9<\/h3>\n<p style=\"text-align: left;\">Les applications du centre de contact sont, par nature, monolithiques. Autrement dit, lorsqu&rsquo;un composant est d\u00e9faillant, cela a un effet d\u00e9vastateur sur l&rsquo;ensemble du syst\u00e8me, entra\u00eenant des interruptions de service pour les clients et des pertes de revenus pour vous.<\/p>\n<p style=\"text-align: left;\">Un logiciel de centre d&rsquo;appel reposant sur une architecture de microservices \u00e9limine ces risques. Chaque microservice fonctionne de mani\u00e8re ind\u00e9pendante, fractionnant ainsi les t\u00e2ches complexes en petits groupes d&rsquo;applications simples et sans \u00e9tat. Une d\u00e9faillance dans une architecture de microservices ne d\u00e9clenchera pas d&rsquo;effet domino. En outre, parce que les microservices ne sont pas \u00e9troitement coupl\u00e9s, ils peuvent \u00eatre modifi\u00e9s selon les besoins sans aucun impact sur les autres processus.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-secondary\" href=\"\/capabilities\/purecloud-technology\" target=\"\" style=\"width:auto;\" rel=\"\" >En savoir plus<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\">Int\u00e9grations fournies par d\u00e9faut<\/h3>\n<h4 style=\"text-align: left;\">Des exp\u00e9riences client personnalis\u00e9es sont une attente de base. Exploitez des outils con\u00e7us pour r\u00e9pondre aux demandes actuelles des clients afin d&rsquo;att\u00e9nuer les retards et garantir la satisfaction.<\/h4>\n<p style=\"text-align: left;\">Lorsque les clients vous contactent, l&rsquo;exp\u00e9rience doit \u00eatre simple et fluide. Ils ne doivent pas avoir \u00e0 ressaisir leur num\u00e9ro de compte \u00e0 plusieurs reprises ou r\u00e9expliquer leur probl\u00e8me \u00e0 plusieurs agents. Les int\u00e9grations du syst\u00e8me CRM \u00e0 votre centre de contact rendent tout cela possible.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":214163,"template":"","tax_cap_lobby":[],"tax_priority":[],"tax_contenttheme":[14894],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-78890","capabilities","type-capabilities","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/78890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/78890\/revisions"}],"predecessor-version":[{"id":352857,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/78890\/revisions\/352857"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/214163"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=78890"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_cap_lobby?post=78890"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=78890"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=78890"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=78890"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=78890"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=78890"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=78890"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=78890"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=78890"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=78890"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=78890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}