{"id":507746,"date":"2024-02-26T05:54:13","date_gmt":"2024-02-26T13:54:13","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/architecture-cloud"},"modified":"2026-11-06T07:20:54","modified_gmt":"2026-11-06T15:20:54","slug":"cloud-architecture","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/fr-fr\/capabilities\/cloud-architecture","title":{"rendered":"Architecture cloud"},"content":{"rendered":"

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Genesys Cloud CX<\/a><\/div>
Cloud architecture and open platform<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bborder-md-1 order-5″][vc_single_image image=\u00a0\u00bb568527″ css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb5\/12″ offset=\u00a0\u00bbvc_col-sm-offset-1″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Cloud architecture<\/h1>\n

Modernize your contact center architecture<\/p>\n

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Get started<\/a>Get a demo<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb7\/12″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

One platform. One codebase.<\/h2>\n

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Get an all-in-one, API-first architecture<\/h3>\n

Choose a platform with a comprehensive set of native capabilities \u2014 all built on a single codebase to seamlessly work together. With a foundation built on a single open platform, Genesys Cloud is inherently more secure, reliable and agile.<\/p>\n

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Proven, guaranteed availability<\/h3>\n

The Genesys Cloud\u2122 platform is engineered to provide maximum uptime<\/a> and resilience. This ensures smooth recovery without service disruptions or data loss in the event of a failure. It\u2019s supported by a robust SLA, offering up to a 100% credit guarantee.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Powerful scalability and elasticity<\/h3>\n

Never worry about capacity constraints. The Genesys Cloud autoscaling microservices architecture is designed to provide instant and virtually unlimited scale to support even the most demanding workloads, busy seasons and growing businesses.
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Whatever tomorrow brings, Genesys Cloud can handle it<\/h2>\n

Keep your customer experience (CX) tech stack moving toward the future with a unified, modern cloud architecture. Simple, stateless and secure components called microservices provide a powerful, reliable and scalable solution that\u2019s always current. The platform comprises close to a thousand pre-integrated microservices and serverless functions that communicate through RESTful APIs \u2014 each providing specialized functionality grouped into major Genesys Cloud services.<\/p>\n

See how these groups of services work together in the architectural diagram below.[\/vc_column_text][\/vc_column][vc_column]