{"id":463573,"date":"2022-12-06T14:10:31","date_gmt":"2022-12-06T22:10:31","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/agent-assist"},"modified":"2026-04-10T10:48:06","modified_gmt":"2026-04-10T17:48:06","slug":"copilots","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/fr-fr\/capabilities\/copilots","title":{"rendered":"Agent Copilot"},"content":{"rendered":"

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Genesys Cloud CX<\/a><\/div>
AI and automation<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb5\/12″ el_class=\u00a0\u00bborder-md-1 order-5″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Copilotes Genesys Cloud<\/h1>\n

Une assistance intelligente et proactive au service des exp\u00e9riences sur Genesys Cloud<\/p>\n

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D\u00e9marrer<\/a>Demander une d\u00e9mo<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ offset=\u00a0\u00bbvc_col-sm-offset-1″]
\"Hero
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Play<\/p>

2:20 min<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb5\/12″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Un copilote pour chaque membre de vos \u00e9quipes<\/h2>\n

Offrez aux agents, superviseurs et administrateurs des centres de contact le partenaire IA dont ils ont besoin pour travailler plus efficacement et se concentrer sur les t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3″ el_class=\u00a0\u00bborder-md-1 order-5″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Gagnez du temps<\/h3>\n

Exploitez l\u2019IA dans ses domaines d\u2019excellence\u00a0: actualisation des donn\u00e9es, prise de notes automatis\u00e9e, optimisation des processus, correction des anomalies, traitement de contenus \u00e0 grande \u00e9chelle et recommandation de Next Best Actions.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Op\u00e9rez en toute fluidit\u00e9<\/h3>\n

Gr\u00e2ce \u00e0 un support IA disposant d\u2019un acc\u00e8s natif aux donn\u00e9es, aux outils, au contexte et aux workflows, les op\u00e9rations gagnent en stabilit\u00e9, en fiabilit\u00e9 et en pr\u00e9cision.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Am\u00e9liorez les r\u00e9sultats<\/h3>\n

Un support IA permet \u00e0 chaque utilisateur de gagner en efficacit\u00e9 et en empathie, en le d\u00e9chargeant des d\u00e9tails chronophages pour se recentrer sur l\u2019essentiel.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=\u00a0\u00bbvisible\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1770698573902{padding-top: 0px !important;}\u00a0\u00bb][vc_row][vc_column]\r\n