{"id":357160,"date":"2020-12-14T06:52:02","date_gmt":"2020-12-14T14:52:02","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=357160"},"modified":"2025-09-23T01:04:54","modified_gmt":"2025-09-23T08:04:54","slug":"gamification-call-center-employees","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/fr-fr\/capabilities\/gamification-call-center-employees","title":{"rendered":"Gamification"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb background_color=\u00a0\u00bbbgc-yellow\u00a0\u00bb m_background_color=\u00a0\u00bbbgc-yellow\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1623779373933{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/yellow-slant2-bg.svg?id=382823) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text]<\/p>\n<h1>Impliquez et motivez les collaborateurs gr\u00e2ce \u00e0 la gamification<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"#demo\" target=\"\" rel=\"\">D\u00e9marrer<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb7\/12&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][vc_single_image image=\u00a0\u00bb407543&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Encouragez vos \u00e9quipes \u00e0 am\u00e9liorer leurs performances<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Am\u00e9liorez les performances quand il le faut<\/h3>\n<p>Donnez \u00e0 vos agents et responsables les informations n\u00e9cessaires pour d\u00e9passer les objectifs de performance en temps r\u00e9el. Encouragez les collaborateurs \u00e0 concentrer leurs efforts sur l&rsquo;obtention de r\u00e9sultats.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Rendez le travail plus attrayant pour les collaborateurs<\/h3>\n<p>Motivez les collaborateurs au sein d&rsquo;un environnement amusant et interactif. La gamification sur le lieu de travail encourage les utilisateurs \u00e0 g\u00e9rer leurs KPI et \u00e0 interagir avec leurs pairs.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Exploitez vos donn\u00e9es pour garder une longueur d&rsquo;avance<\/h3>\n<p>Prenez des d\u00e9cisions commerciales bas\u00e9es sur les donn\u00e9es en vous appuyant sur des analyses approfondies. Obtenez des informations au niveau des agents en vue d&rsquo;\u00e9tablir des objectifs dynamiques pour les collaborateurs. Suivez les tendances pour \u00e9viter les risques potentiels de perte de clients.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22379396%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2263%25%22%2C%22flair_top%22%3A%22216px%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1623797774786{padding-bottom: 11.111rem !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Ancrez des \u00e9l\u00e9ments ludiques dans le monde r\u00e9el<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb5\/6&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 56.222547584187%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/employee-performance' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Fiches d&rsquo;\u00e9valuation des performances<\/h3>\n<p>Donnez aux collaborateurs une visibilit\u00e9 sur leurs performances afin qu&rsquo;ils puissent comparer ces performances \u00e0 leurs objectifs personnels et \u00e0 l&rsquo;efficacit\u00e9 globale de l&rsquo;\u00e9quipe. Offrez-leur la possibilit\u00e9 d&rsquo;am\u00e9liorer leur travail individuel et en \u00e9quipe.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Tableaux de bord pour les responsables<\/h3>\n<p>Oubliez les t\u00e2ches fastidieuses de cr\u00e9ation de rapports et d&rsquo;agr\u00e9gation de donn\u00e9es. Les outils d&rsquo;intelligence artificielle (IA) affinent vos donn\u00e9es et les placent dans des tableaux de bord exploitables. Ainsi, les responsables peuvent suivre les performances individuelles et d&rsquo;\u00e9quipe en temps r\u00e9el.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Classements<\/h3>\n<p>D\u00e9finissez des mesures personnalis\u00e9es ou standard pour mesurer les performances des agents en temps r\u00e9el. Lorsque les donn\u00e9es sont visualis\u00e9es sur des classements partag\u00e9s, les collaborateurs peuvent gagner des points et une reconnaissance, individuellement et en \u00e9quipe.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Centre de d\u00e9veloppement personnalis\u00e9<\/h3>\n<p>Ne vous contentez pas de montrer les performances\u00a0: donnez aux collaborateurs les outils n\u00e9cessaires pour s&rsquo;am\u00e9liorer. Une vue unique leur permet de g\u00e9rer leurs performances et d&rsquo;acc\u00e9der au contenu de formation attribu\u00e9 et aux sessions de coaching \u00e0 venir.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1618852231067{margin-top: -125px !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text]<\/p>\n<h3 class=\"font-swb\">Exploitez la motivation naturelle des collaborateurs avec la gamification<\/h3>\n<p>La comp\u00e9tition est un facteur de motivation naturel. Ce n&rsquo;est cependant pas le seul aspect qui peut am\u00e9liorer les performances des collaborateurs. Les \u00eatres humains s&rsquo;\u00e9panouissent aussi \u00e0 travers la collaboration, la r\u00e9ussite et la reconnaissance. La gamification sur le lieu de travail transforme l&rsquo;exp\u00e9rience quotidienne des collaborateurs en utilisant ces facteurs.<\/p>\n<p>Dans un monde en pleine \u00e9volution, le t\u00e9l\u00e9travail inspire un nouveau type de gestion. Il est temps de repenser la fa\u00e7on dont vous g\u00e9rez les performances et les KPI de vos effectifs. La gamification vous permet d&rsquo;am\u00e9liorer les activit\u00e9s quotidiennes des agents avec des m\u00e9canismes ludiques divertissants, des concepts de r\u00e9seaux sociaux et un apprentissage automatique. Quel que soit l&rsquo;endroit o\u00f9 se trouvent les agents, encourager une \u00e9quipe tr\u00e8s engag\u00e9e renforce leur moral collectif. Cela se traduit par une plus grande efficacit\u00e9 op\u00e9rationnelle et un service client empathique[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb7\/12&Prime;]<div class=\"component featured-box\"><div class=\"image\"><img decoding=\"async\" width=\"372\" height=\"372\" src=\"https:\/\/www.genesys.com\/media\/Tap-into-employees-Stat-image.png\" alt=\"\"><\/div><div class=\"details shadow-lg  vc_custom_1634824180361 bgc-yellow\"><h3 class=\"h2 font-swb\">13,7%<\/h3>\n<p class=\"text-22\">des responsables de l&rsquo;exp\u00e9rience client pr\u00e9voient d&rsquo;ajouter une gamification ou des concours pour am\u00e9liorer les performances<\/p>\n<p>\u00ab\u00a0Customer Engagement Transformation: 2020-21 Research Study\u00a0\u00bb, Metrigy, 2021<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Transformez l&rsquo;exp\u00e9rience des collaborateurs de votre centre de contact<\/h3>\n<p style=\"text-align: center;\">Donnez aux utilisateurs une nouvelle perspective sur la fa\u00e7on d&rsquo;atteindre leurs objectifs de KPI. Genesys vous permet d&rsquo;am\u00e9liorer la visibilit\u00e9 des objectifs quotidiens tout en permettant aux collaborateurs de s&rsquo;autog\u00e9rer, de profiter de leur travail et d&rsquo;encourager leurs coll\u00e8gues \u00e0 exceller. Int\u00e9gr\u00e9e \u00e0 la plateforme Genesys Cloud\u2122, la gamification d\u00e9verrouille des motivations intrins\u00e8ques qui ne d\u00e9pendent pas des r\u00e9compenses ni des d\u00e9lais. Au lieu de cela, vous pouvez vous concentrer sur le comportement des agents et sur la fa\u00e7on de travailler avec ces comportements pour am\u00e9liorer les performances. C&rsquo;est aussi un outil intuitif et tr\u00e8s simple d&rsquo;utilisation.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1618854940659{padding-top: 0px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-gaming text-orange\"><\/i><h3 class=\"text-black h5\">Modernisez la gestion des performances avec la gamification int\u00e9gr\u00e9e<\/h3>\n<p>Les fiches d&rsquo;\u00e9valuation et les classements de performances consolident automatiquement les indicateurs cl\u00e9s de l&rsquo;ensemble du centre de contact en temps r\u00e9el. Notre syst\u00e8me unique de points \u00e9value les performances des collaborateurs pour fournir des informations exploitables. Gr\u00e2ce \u00e0 la gamification native int\u00e9gr\u00e9e directement dans votre plateforme de centre de contact en tant que service, il est plus facile que jamais d&rsquo;am\u00e9liorer continuellement les performances.<\/p>\n<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-graph-line-increase text-orange\"><\/i><h3 class=\"text-black h5\">Cr\u00e9ez une culture d&rsquo;am\u00e9lioration continue dans votre environnement de travail<\/h3>\n<p>Les performances ludiques sont accessibles via la vue d&rsquo;activit\u00e9 personnalis\u00e9e de l&rsquo;agent, qui fournit un acc\u00e8s en un seul clic \u00e0 tout ce dont vous avez besoin pour d\u00e9passer vos objectifs de performance. Une plateforme consolid\u00e9e pour les performances, l&rsquo;apprentissage et la formation permet aux agents de disposer d&rsquo;informations et de ressources essentielles pour atteindre leurs objectifs.<\/p>\n<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-agent text-orange\"><\/i><h3 class=\"h5 text-black\">Optimisez l&rsquo;exp\u00e9rience de vos agents<\/h3>\n<p>Rendez le travail plus agr\u00e9able pour vos collaborateurs. Utilisez des m\u00e9canismes de gamification pour encourager les agents \u00e0 am\u00e9liorer leurs performances. R\u00e9compensez les efforts fournis avec des points et d&rsquo;autres syst\u00e8mes de r\u00e9compense pour mettre en valeur les performances des agents et promouvoir un meilleur travail d&rsquo;\u00e9quipe, le tout dans la m\u00eame interface que celle utilis\u00e9e par les collaborateurs pour interagir avec les clients.<\/p>\n<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-handshake text-orange\"><\/i><h3 class=\"h5 text-black\">Encouragez une comp\u00e9tition amicale<\/h3>\n<p>Utilisez le pouvoir de la comp\u00e9tition pour am\u00e9liorer l&rsquo;engagement des collaborateurs. Les strat\u00e9gies de gamification aideront vos collaborateurs \u00e0 atteindre leurs objectifs \u00e0 court et \u00e0 long terme. Observez l&rsquo;effet cumul\u00e9, car l&rsquo;engagement accru s&rsquo;\u00e9tend des changements individuels aux performances annuelles globales.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">B\u00e9n\u00e9ficiez de la gamification dans la solution de centre de contact tout-en-un s\u00e9curis\u00e9e<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column]<a class=\"component card w-100 bgc-navy vertical text-center logo   \" href=\"\/fr-fr\/genesys-cloud\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3>Genesys Cloud<\/h3>\n<h4 class=\"h5\">Inspirez et impliquez chaque agent<\/h4>\n<p>Quel que soit l&rsquo;endroit o\u00f9 travaillent les agents de votre centre de contact ou les distractions auxquelles ils sont confront\u00e9s, tirez parti de la puissance de la gamification pour les aider \u00e0 rester concentr\u00e9s sur la t\u00e2che \u00e0 accomplir. Stimulez l&rsquo;engagement des collaborateurs, am\u00e9liorez leur moral et leur formation gr\u00e2ce aux fonctionnalit\u00e9s ludiques int\u00e9gr\u00e9es de Genesys Cloud.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">En savoir plus<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22379375%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1623863645695{padding-top: 8rem !important;padding-bottom: 8rem !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"text-white h3\" style=\"text-align: center;\">D\u00e9couvrez les autres possibilit\u00e9s offertes par Genesys<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list row gutter-small mx-auto\"><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/speech-and-text-analytics\"><div class=\"col col-9\"><p class=\"text-22\">Analyse vocale et textuelle<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/employee-performance-management-tools\"><div class=\"col col-9\"><p class=\"text-22\">Gestion de la performance des collaborateurs<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/workforce-scheduling-forecasting\"><div class=\"col col-9\"><p class=\"text-22\">Pr\u00e9vision et planification des effectifs<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/quality-assurance-and-monitoring\"><div class=\"col col-9\"><p class=\"text-22\">Surveillance et assurance qualit\u00e9<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/wem-workforce-engagement-management\"><div class=\"col col-9\"><p class=\"text-22\">Workforce Engagement Management (WEM)<\/p><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/fr-fr\/capabilities\" target=\"\" rel=\"\">Explorez toutes les fonctionnalit\u00e9s<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Augmentez facilement l&rsquo;engagement des collaborateurs<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/article\/planning-managing-and-empowering-your-digital-workforce\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"440\" height=\"240\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce.png\" alt=\"wem-remote-workforce\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Planification, gestion et responsabilisation de vos effectifs digitaux<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Lire l'article<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/resources\/introducing-genesys-ai\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"800\" height=\"440\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/AI-Powerd-CC-Featured-Image.png\" alt=\"AI Powerd CC - Featured Image\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Le centre de contact optimis\u00e9 par l&rsquo;IA<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">T\u00e9l\u00e9charger l'ebook<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/article\/three-employee-experience-benefits-of-ai-technology\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"724\" height=\"406\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Web-ART-thumbnails-Three-employee-experience-benefits-of-AI-technology-724x406-1.jpg\" alt=\"Web-ART-thumbnails-Three employee experience benefits of AI technology-724x406\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Trois\u00a0avantages de l&rsquo;IA pour l&rsquo;exp\u00e9rience des collaborateurs<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">D\u00e9couvrez les avantages<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/resources\/gartner-magic-quadrant-for-workforce-engagement-management\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"440\" height=\"240\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Gartner-2021-WEM-MQ-RC-440x240px.png\" alt=\"Gartner-2021-WEM-MQ-RC-440x240px\" ><\/div><div class=\"card-body\"><p>Gartner Magic Quadrant 2021 d\u00e9di\u00e9 \u00e0 la Gestion de l&rsquo;engagement du personnel<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">T\u00e9l\u00e9charger<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbdemo\u00a0\u00bb][vc_row background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbform-card\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h4>Red\u00e9finissez le parcours des agents \u00e0 l&rsquo;aide de la gamification de l&rsquo;exp\u00e9rience client<\/h4>\n<p>Des effectifs impliqu\u00e9s am\u00e9liorent la satisfaction des clients. \u00c9liminez les probl\u00e8mes de performances li\u00e9s \u00e0 des effectifs d\u00e9motiv\u00e9s. Et fournissez \u00e0 vos responsables une vision et une compr\u00e9hension globales des activit\u00e9s des agents. Inspirez et impliquez votre \u00e9quipe gr\u00e2ce \u00e0 la gamification native du centre de contact de Genesys Cloud. Planifiez une d\u00e9monstration pour d\u00e9couvrir comment les performances ludiques, les fiches d&rsquo;\u00e9valuation, les classements et les concepts issus des r\u00e9seaux sociaux peuvent aider votre entreprise.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/357160\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/357160\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"371875\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"R\u00e9servez votre d\u00e9monstration d\u00e8s aujourd'hui\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"R\u00e9servez votre d\u00e9monstration d\u00e8s aujourd'hui\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=\u00a0\u00bbthank-you\u00a0\u00bb]<\/p>\n<h3>Merci de votre int\u00e9r\u00eat.<\/h3>\n<p>Nous vous contacterons directement pour d\u00e9finir la date et l&rsquo;heure qui vous conviennent.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb background_color=\u00a0\u00bbbgc-yellow\u00a0\u00bb m_background_color=\u00a0\u00bbbgc-yellow\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1623779373933{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/yellow-slant2-bg.svg?id=382823) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text] Impliquez et motivez les collaborateurs gr\u00e2ce \u00e0 la gamification [\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb7\/12&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][vc_single_image image=\u00a0\u00bb407543&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text] Encouragez vos \u00e9quipes \u00e0 am\u00e9liorer leurs performances [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22379396%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2263%25%22%2C%22flair_top%22%3A%22216px%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1623797774786{padding-bottom: 11.111rem !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text] Ancrez des \u00e9l\u00e9ments [&hellip;]<\/p>\n","protected":false},"author":308,"featured_media":0,"template":"","tax_cap_lobby":[17738],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-357160","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-wem-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/357160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/308"}],"version-history":[{"count":14,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/357160\/revisions"}],"predecessor-version":[{"id":594771,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/357160\/revisions\/594771"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=357160"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_cap_lobby?post=357160"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=357160"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=357160"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=357160"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=357160"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=357160"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=357160"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=357160"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=357160"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=357160"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=357160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}