{"id":267400,"date":"2019-11-04T09:15:16","date_gmt":"2019-11-04T17:15:16","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=267400"},"modified":"2025-12-10T21:25:06","modified_gmt":"2025-12-11T05:25:06","slug":"integrations-apps","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/fr-fr\/capabilities\/integrations-apps","title":{"rendered":"Int\u00e9grations et applications"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbno-shadow\u00a0\u00bb][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/fr-fr\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/fr-fr\/capabilities\/cloud-architecture-and-open-platform\">Architecture cloud et plateforme ouverte<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; el_class=\u00a0\u00bborder-md-1 order-5&Prime;][vc_single_image image=\u00a0\u00bb595184&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb5\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1741861218512{margin-bottom: 2rem !important;}\u00a0\u00bb]<\/p>\n<h1>Int\u00e9grations et applications<\/h1>\n<p class=\"text-22\">Acc\u00e9l\u00e9rez l&rsquo;innovation gr\u00e2ce \u00e0 des applications et int\u00e9grations de centre de contact<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">D\u00e9marrer<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"https:\/\/appfoundry.genesys.com\/\" target=\"_blank\" rel=\"\">Visitez AppFoundry<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>D\u00e9ployez et connectez votre \u00e9cosyst\u00e8me avec des applications cl\u00e9 en main<\/h2>\n<p>Cr\u00e9ez l&rsquo;\u00e9cosyst\u00e8me de service client dont votre entreprise a besoin, avec tous les outils dont vous avez besoin. La plateforme Genesys\u00a0Cloud\u2122 pilot\u00e9e par\u00a0IA s&rsquo;int\u00e8gre \u00e0 une multitude d&rsquo;applications et d&rsquo;int\u00e9grations pour r\u00e9pondre \u00e0 la quasi\u2011totalit\u00e9 de vos cas d&rsquo;usage. [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime; el_class=\u00a0\u00bborder-md-1 order-5&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">D\u00e9couvrez plus de 600\u00a0applications et int\u00e9grations<\/h3>\n<p>Explorez plus de 600\u00a0applications et int\u00e9grations pr\u00e9d\u00e9finies et adapt\u00e9es \u00e0 des processus et des cas d&rsquo;usage sp\u00e9cifiques \u00e0 votre secteur.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Faites votre choix parmi plus de 300\u00a0partenaires de confiance<\/h3>\n<p>D\u00e9ployez la plateforme Genesys\u00a0Cloud\u2122 dans votre centre de contact et au-del\u00e0 gr\u00e2ce \u00e0 l&rsquo;expertise de nos partenaires de confiance.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">B\u00e9n\u00e9ficiez de plus de 150\u00a0essais gratuits et installations en un clic<\/h3>\n<p>Choisissez parmi des applications premium propos\u00e9es et factur\u00e9es directement par Genesys. Nombre d&rsquo;entre elles offrent un essai gratuit automatis\u00e9 et une installation en un clic.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1743747580036{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 62.5%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/admin-integrations?theme=glass' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Int\u00e9grez le centre de contact aux applications que vous utilisez tous les jours<\/h2>\n<p>Sur la marketplace Genesys, int\u00e9gration rime avec simplicit\u00e9. Ainsi, vous optimisez les parcours clients et collaborateurs et boostez la satisfaction client. Int\u00e9grez des solutions CRM et UCC en toute fluidit\u00e9 et utilisez des API puissantes avec Genesys\u00a0Cloud pour des connexions empreintes de sens et ancr\u00e9es dans la dur\u00e9e.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Un large choix d&rsquo;applications et d&rsquo;int\u00e9grations<\/h3>\n<p>Sur l&rsquo;AppFoundry\u00ae Marketplace, explorez plus de 600\u00a0applications parfaitement adapt\u00e9es \u00e0 vos cas d&rsquo;usage. Nos multiples int\u00e9grations\u00a0\u2013 syst\u00e8mes CRM, t\u00e9l\u00e9phoniques, UCC et plus encore\u00a0\u2013 cr\u00e9ent un \u00e9cosyst\u00e8me connect\u00e9 pour votre entreprise.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Essais, installation et facturation sans casse\u2011t\u00eate<\/h3>\n<p>Genesys\u00a0Cloud priorise des exp\u00e9riences ergonomiques pour que les utilisateurs\u00a0IT et m\u00e9tiers puissent exploiter toute la puissance de nos applications, en toute simplicit\u00e9.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Int\u00e9gration des syst\u00e8mes\u00a0CRM et\u00a0UCC pour des exp\u00e9riences optimis\u00e9es<\/h3>\n<p>Dotez vos agents d&rsquo;un poste de travail unifi\u00e9 qui propose des commandes d&rsquo;interaction omnicanales et une vue d&rsquo;ensemble du contexte client. Ainsi, vous consolidez et automatisez les workflows tout en optimisant l&rsquo;efficacit\u00e9.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Une vaste gamme d&rsquo;API et d&rsquo;outils de d\u00e9veloppement<\/h3>\n<p>Genesys\u00a0Cloud pr\u00e9sente un potentiel illimit\u00e9 pour la cr\u00e9ation de solutions personnalis\u00e9es et innovantes. Compatible avec plus de 3\u00a0000\u00a0API\u00a0publiques, elle permet aux d\u00e9veloppeurs de tester et d&rsquo;impl\u00e9menter une multitude de fonctionnalit\u00e9s.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_single_image image=\u00a0\u00bb595185&Prime; css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb ct_stat_link=\u00a0\u00bburl:%2Ffr-fr%2Fresources%2Fstate-of-cx|title:%E2%80%9CThe%20State%20of%20Customer%20Experience%2C%E2%80%9D%20Genesys%2C%202025&Prime;]<\/p>\n<p class=\"h2\">44\u00a0%<\/p>\n<p class=\"text-22\">des responsables\u00a0CX ont choisi d&rsquo;am\u00e9liorer la qualit\u00e9 et la structure de leurs donn\u00e9es, tout en impl\u00e9mentant une plateforme\u00a0CX capables d&rsquo;int\u00e9grer d&rsquo;autres syst\u00e8mes\u00a0\u2013 et 27\u00a0% estiment qu&rsquo;il s&rsquo;agit d&rsquo;une \u00e9tape essentielle pour atteindre leurs objectifs\u00a0CX<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Unifiez et transformez votre \u00e9cosyst\u00e8me\u00a0CX<\/h2>\n<p>Genesys\u00a0Cloud acc\u00e9l\u00e8re le time\u2011to\u2011market\u00a0(TTM) et maximise vos investissements dans les technologies existantes en connectant facilement le centre de contact \u00e0 vos autres syst\u00e8mes critiques. Int\u00e9grez des fonctionnalit\u00e9s cl\u00e9s et \u00e9changez des donn\u00e9es gr\u00e2ce \u00e0 nos API ouvertes, \u00e0 nos m\u00e9thodes d&rsquo;int\u00e9gration simples et \u00e0 notre vaste \u00e9cosyst\u00e8me de solutions pr\u00e9d\u00e9finies.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_class=\u00a0\u00bbbg-cover bg-150-md bg-center bg-norepeat\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1740963356468{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb background_color=\u00a0\u00bbbgc-glass\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbpy-3 px-1 px-lg-3 rounded mt-0&Prime;][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Cr\u00e9ez plus de valeur et r\u00e9pondez \u00e0 des exigences uniques en quelques clics<\/h2>\n<p>Avec Genesys\u00a0Cloud, plus besoin d&rsquo;\u00eatre un technicien aguerri pour trouver et installer vos applications et int\u00e9grations. Il vous suffit de rechercher le cas d&rsquo;usage qui vous int\u00e9resse, de choisir l&rsquo;application que vous souhaitez utiliser et de cliquer. Plus aucun code, plus aucun casse\u2011t\u00eate.[\/vc_column_text][\/vc_column][vc_column el_class=\u00a0\u00bbmt-2&Prime;][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/customerEngagement\/crmAndCaseManagement\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Gestion de la relation client\u00a0(CRM)<\/h3>\n<p>Dotez vos agents en direct d&rsquo;un poste de travail unifi\u00e9 qui leur donne acc\u00e8s aux commandes d&rsquo;interaction et au contexte client dont ils ont besoin\u00a0\u2013 le tout via des fournisseurs de premier plan\u00a0: Salesforce, ServiceNow, Microsoft Dynamics, Zendesk et plus encore.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/telephonyAndTechnology\/ucAndCollaboration\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Communications et collaboration unifi\u00e9es\u00a0(UCC)<\/h3>\n<p>Avec Genesys, facilitez la collaboration entre vos \u00e9quipes. En connectant votre syst\u00e8me aux principales applications UCC telles que\u00a0Microsoft Teams\u00a0et\u00a0Zoom, vos agents du front\u2011office peuvent \u00e9changer facilement avec les autres services de l&rsquo;entreprise.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/businessOptimization\/businessIntelligence\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Business Intelligence<\/h3>\n<p>Exploitez facilement les donn\u00e9es de votre entreprise gr\u00e2ce \u00e0 Genesys\u00a0Cloud. La plateforme s&rsquo;int\u00e8gre aux principaux outils\u00a0BI comme eMite, PureInsights, SuccessKPI, Brightmetrics et bien d&rsquo;autres.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/telephonyAndTechnology\/botsAndAutomation\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Bots et automatisation<\/h3>\n<p>Assistez vos clients \u00e0 tout moment gr\u00e2ce aux bots et \u00e0 l&rsquo;intelligence artificielle. Outre ses fonctionnalit\u00e9s d&rsquo;IA natives, Genesys\u00a0Cloud s&rsquo;int\u00e8gre \u00e0 Amazon\u00a0Lex, Google\u00a0CCAI et bien d&rsquo;autres.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/businessOptimization\/operations\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Authentification unique\u00a0(SSO)<\/h3>\n<p>Acc\u00e9dez rapidement \u00e0 Genesys\u00a0Cloud via un compte\u00a0SSO en int\u00e9grant des fournisseurs tiers de gestion des identit\u00e9s\u00a0: OneLogin, Okta, Salesforce, Microsoft, Google, Ping et plus encore.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/businessOptimization\/securityAndCompliance\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">S\u00e9curit\u00e9 et conformit\u00e9<\/h3>\n<p>R\u00e9duisez les risques en int\u00e9grant des solutions sp\u00e9cialis\u00e9es de s\u00e9curit\u00e9 et de conformit\u00e9 (authentification en temps r\u00e9el, biom\u00e9trie, d\u00e9tection des fraudes et paiements s\u00e9curis\u00e9s).<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/telephonyAndTechnology\/videoAndMobility\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Vid\u00e9o et mobilit\u00e9<\/h3>\n<p>Gr\u00e2ce aux int\u00e9grations mobiles multim\u00e9dia, vos clients ont la possibilit\u00e9 de montrer leur probl\u00e8me aux agents en temps r\u00e9el pour obtenir une solution rapide, applicable et imm\u00e9diate.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/customerEngagement\/voiceOfCustomer\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Voix du client\u00a0(VoC)<\/h3>\n<p>Transformez le feedback VoC en plans d&rsquo;action. En collectant des donn\u00e9es clients \u00e0 partir de plusieurs sources, vous obtenez les informations n\u00e9cessaires pour optimiser votre strat\u00e9gie d&rsquo;exp\u00e9rience client.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Enablers et plans d&rsquo;action<\/h3>\n<p>Acc\u00e9l\u00e9rez votre time\u2011to\u2011market et optimisez votre retour sur investissement\u00a0(ROI) gr\u00e2ce \u00e0 des configurations et des guides pr\u00e9d\u00e9finis sp\u00e9cialement con\u00e7us pour vos cas d&rsquo;usage courants (actions de donn\u00e9es, flux d&rsquo;appels, bots, etc.).<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Nos clients t\u00e9moignent<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=\u00a0\u00bborder-5&Prime; offset=\u00a0\u00bbvc_col-md-4&Prime;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/fr-fr\/customer-stories\" target=\"\" rel=\"\">D\u00e9couvrez tous les t\u00e9moignages<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Unisys story\" title=\"Unisys\" href=\"#601948\"><img decoding=\"async\" class=\"company-logo\" alt=\"Unisys x280png\" src=\"https:\/\/www.genesys.com\/media\/Unisys_x280png.png\" width=\"280\" height=\"55\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Valley Strong Credit Union story\" title=\"Valley Strong Credit Union\" href=\"#556539\"><img decoding=\"async\" class=\"company-logo\" alt=\"Logo valley strong hor\" src=\"https:\/\/www.genesys.com\/media\/logo-Valley_Strong-hor.svg\" width=\"453\" height=\"105\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"601948\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/unisys\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail unisys\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Unisys.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-sm\">\u00abGr\u00e2ce \u00e0 l'int\u00e9gration de Genesys Cloud avec Microsoft\u00a0Teams, nos agents r\u00e9solvent plus rapidement les probl\u00e8mes des clients en se connectant instantan\u00e9ment aux bons experts sans avoir \u00e0 basculer entre les outils. Cette collaboration fluide a boost\u00e9 la r\u00e9solution d\u00e8s le premier contact\u00a0(FCR), r\u00e9duit les efforts de nos collaborateurs et nettement am\u00e9lior\u00e9 notre CX. C'est une victoire \u00e0 la fois pour notre \u00e9quipe et pour nos clients.\u00bb<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Aron\u00a0Meyer<\/p><p class=\"customer-title\">Digital Workplace Solutions, Unisys<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lire le t\u00e9moignage<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"556539\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/valley-strong-credit-union\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail valley strong\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Valley-Strong.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u00abChez Credit Union, nous cherchons \u00e0 r\u00e9duire le ph\u00e9nom\u00e8ne de \u00ab\u00a0chaise pivotante\u00a0\u00bb dans le centre de contact. Jusqu'\u00e0 pr\u00e9sent, nos agents ont utilis\u00e9 environ 27\u00a0programmes, ce qui leur prend beaucoup de temps. Limiter ces va-et-vient incessants entre diff\u00e9rentes interfaces augmentera notre efficacit\u00e9. Cela devrait aussi remonter consid\u00e9rablement le moral des troupes.\u00bb<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Kristie\u00a0Mead<\/p><p class=\"customer-title\">Vice-pr\u00e9sidente du centre de contact, Valley Strong Credit Union<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lire le t\u00e9moignage<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row][vc_column offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-10&Prime;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/fr-fr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 175px) 100vw, 175px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Logo Gartner\" width=\"264\" height=\"61\" \/><\/p>\n<p>Gartner\u00ae Magic Quadrant\u2122\u00a02025 du Contact Center as a Service\u00a0(CCaaS)<\/p>\n<p class=\"h5 text-balance\">Gartner nomme Genesys parmi les leaders de son Magic\u00a0Quadrant pour la 11\u00e8me ann\u00e9e cons\u00e9cutive<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Consultez le rapport Gartner<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>D\u00e9couvrez les autres possibilit\u00e9s offertes par Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=\u00a0\u00bborder-5&Prime; offset=\u00a0\u00bbvc_col-md-6&Prime;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/fr-fr\/capabilities\" target=\"\" rel=\"\">Voir toutes les fonctionnalit\u00e9s<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/cloud-architecture\"><div class=\"card-body\"><h3 class=\"h5\">Architecture cloud<\/h3><p>D\u00e9couvrez un ensemble complet de fonctionnalit\u00e9s natives, toutes d\u00e9velopp\u00e9es sur un codebase unique.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/cloud-architecture-and-open-platform\"><div class=\"card-body\"><h3 class=\"h5\">Architecture cloud et plateforme ouverte<\/h3><p>Modernisez votre stack technologique et acc\u00e9l\u00e9rez l'innovation tout en garantissant la s\u00e9curit\u00e9 et la continuit\u00e9 des op\u00e9rations.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/development\"><div class=\"card-body\"><h3 class=\"h5\">D\u00e9veloppement<\/h3><p>Cr\u00e9ez de la valeur strat\u00e9gique \u00e0 grande \u00e9chelle avec une plateforme ouverte centr\u00e9e sur les API et des outils de d\u00e9veloppement con\u00e7us pour acc\u00e9l\u00e9rer l\u2019innovation.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/global-availability\"><div class=\"card-body\"><h3 class=\"h5\">Disponibilit\u00e9 mondiale<\/h3><p>B\u00e9n\u00e9ficiez d\u2019une disponibilit\u00e9, d\u2019une s\u00e9curit\u00e9 et d\u2019une r\u00e9silience \u00e0 l\u2019\u00e9chelle mondiale avec une plateforme leader de l'orchestration de l'exp\u00e9rience pilot\u00e9e par\u00a0IA<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/servicenow-integration\"><div class=\"card-body\"><h3 class=\"h5\">Int\u00e9gration ServiceNow<\/h3><p>Boostez votre CX en int\u00e9grant la solution cloud pour centre de contact leader de Genesys \u00e0 votre syst\u00e8me\u00a0CSM de ServiceNow. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/cloud-and-salesforce\"><div class=\"card-body\"><h3 class=\"h5\">Int\u00e9grations Salesforce avec Genesys Cloud<\/h3><p>R\u00e9unissez vos solutions CRM et CCaaS avec une int\u00e9gration Genesys\u00a0Cloud pens\u00e9e pour Salesforce.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/security-and-compliance\"><div class=\"card-body\"><h3 class=\"h5\">S\u00e9curit\u00e9 et conformit\u00e9<\/h3><p>Garantissez la s\u00e9curit\u00e9 et la conformit\u00e9 de votre centre de contact avec Genesys. Prot\u00e9gez les donn\u00e9es de vos clients, respectez les normes r\u00e9glementaires et renforcez la confiance gr\u00e2ce \u00e0 des solutions cloud s\u00e9curis\u00e9es.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Explorer le potentiel des int\u00e9grations de centres de contact<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=\u00a0\u00bborder-5&Prime; offset=\u00a0\u00bbvc_col-md-6&Prime;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/fr-fr\/resources\" target=\"\" rel=\"\">D\u00e9couvrir toutes les ressources<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/library.genesys.com\/m\/1ef79921a1ad2336\/original\/Genesys-Cloud-CX-security-and-compliance-overview_EN.pdf\" target=\"_blank\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-Genesys_Cloud_security_and_compliance_overview-DS.png\" height=\"464\" width=\"820\" alt=\"Resource thumb genesys cloud security and compliance overview ds\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Fiche technique<\/p><h3 class=\"item-title mb-0\">Pr\u00e9sentation de la s\u00e9curit\u00e9 et de la conformit\u00e9<\/h3><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/evaluating-security-for-cloud-platforms\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Evaluating-security-in-cloud-contact-centers_FR.png\" height=\"464\" width=\"1032\" alt=\"Evaluating security in cloud contact centers fr\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title h6\">Genesys\u00a0Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/the-genesys-cloud-cx-platform\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-genesys_cloud_platform_overview.png\" height=\"276\" width=\"491\" alt=\"Resource thumb genesys cloud platform overview\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Livre blanc<\/p><h3 class=\"item-title h6\">2025 Gartner<sup>\u00ae<\/sup> Magic Quadrant\u2122 for Contact Center as a Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Rapport<\/p><h3 class=\"item-title h6\">Gartner\u00ae\u00a0Magic\u00a0Quadrant\u2122\u00a0pour les Contact Center as a Service (CCaaS)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1741334683100{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}\u00a0\u00bb el_class=\u00a0\u00bbpx-0 py-2 px-md-5 py-md-5&Prime; el_id=\u00a0\u00bbdemo\u00a0\u00bb][vc_row background_color=\u00a0\u00bbbgc-glass\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbform-card\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Ouvrez un champ de possibilit\u00e9s infinies<\/h2>\n<p>Ne laissez pas des lacunes technologiques entraver votre service client. Int\u00e9grez des solutions de centre de contact dans le cloud qui \u00e9tendent en toute simplicit\u00e9 la puissance et l&rsquo;utilit\u00e9 de Genesys\u00a0Cloud. R\u00e9servez une d\u00e9mo pour explorer comment nos API ouvertes et notre large gamme d&rsquo;int\u00e9grations tierces vous aident \u00e0 personnaliser et \u00e0 p\u00e9renniser votre centre de contact dans le cloud.<br \/>\n[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/267400\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/267400\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"540554\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Demander une d\u00e9mo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Demander une d\u00e9mo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbthank-you\u00a0\u00bb]<\/p>\n<p class=\"h4\">Merci de votre int\u00e9r\u00eat.<\/p>\n<p>Nous vous contacterons directement pour d\u00e9finir la date et l&rsquo;heure qui vous conviennent.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Foire aux questions<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb5\/6&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qu'est-ce qu'un centre d'appel int\u00e9gr\u00e9 ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Un centre d&rsquo;appel int\u00e9gr\u00e9 connecte les appels entrants et sortants \u00e0 d&rsquo;autres technologies pour optimiser l&rsquo;exp\u00e9rience des clients et booster la productivit\u00e9 des agents en facilitant leur travail. Cette int\u00e9gration ne simplifie pas seulement la gestion des appels\u00a0: elle permet aux agents de piloter les interactions clients sur tous les canaux (appels entrants, assistance t\u00e9l\u00e9phonique, SMS, chat et bien plus encore). De plus, le centre d&rsquo;appel int\u00e9gr\u00e9 r\u00e9cup\u00e8re les donn\u00e9es clients dans l&rsquo;ensemble de l&rsquo;entreprise\u00a0\u2013 des donn\u00e9es CRM des ventes \u00e0 l&rsquo;historique d&rsquo;achat du client\u00a0\u2013 afin de doter les agents du contexte dont ils ont besoin pour assister les clients.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qu'est-ce qu'une int\u00e9gration de centre d'appel ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Dans un centre d&rsquo;appel, l&rsquo;int\u00e9gration simplifie les op\u00e9rations en unifiant les technologies et les canaux de communication au sein d&rsquo;un m\u00eame syst\u00e8me. Les agents peuvent alors g\u00e9rer les appels clients de mani\u00e8re beaucoup plus fluide gr\u00e2ce \u00e0 des capacit\u00e9s comme l&rsquo;acc\u00e8s rapide et facile aux donn\u00e9es dans l&rsquo;ensemble de l&rsquo;entreprise ou encore la surveillance des appels en vue d&rsquo;un coaching ou d&rsquo;une \u00e9valuation. Une solution id\u00e9ale de centre de contact optimise l&rsquo;efficacit\u00e9, facilite l&rsquo;acc\u00e8s aux donn\u00e9es clients cl\u00e9s et cr\u00e9e une exp\u00e9rience client fluides sur de multiples plateformes.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quelle est la diff\u00e9rence entre un syst\u00e8me CRM et un centre de contact ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Un syst\u00e8me de gestion de la relation client\u00a0(CRM) g\u00e8re et analyse les donn\u00e9es et les interactions clients afin d&rsquo;am\u00e9liorer leur relation avec l&rsquo;entreprise. Un centre de contact traite directement les interactions et le service client sur les diff\u00e9rents canaux de communication (appels entrants, e\u2011mails, etc.).<\/p>\n<p>D&rsquo;o\u00f9 leur diff\u00e9rence\u00a0: un CRM est un outil de gestion qui permet d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience client, tandis qu&rsquo;un centre de contact est le lieu o\u00f9 se cr\u00e9e l&rsquo;exp\u00e9rience client. D&rsquo;ailleurs, les conseillers du centre de contact sont souvent amen\u00e9s \u00e0 utiliser des donn\u00e9es provenant de syst\u00e8mes\u00a0CRM pour venir en aide aux clients\u00a0\u2013 qu&rsquo;il s&rsquo;agisse de r\u00e9cup\u00e9rer leur num\u00e9ro de t\u00e9l\u00e9phone pour rappeler suite \u00e0 un appel coup\u00e9 ou de consulter leur historique d&rsquo;achat.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">En quoi consiste une application de centre d'appel ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Il s&rsquo;agit d&rsquo;une application logicielle qui prend en charge les op\u00e9rations du centre d&rsquo;appel et comprend des fonctionnalit\u00e9s telles que le routage, l\u2019enregistrement des appels, le reporting, l\u2019analyse de performance et des int\u00e9grations syst\u00e8mes (solutions\u00a0WFM, syst\u00e8me CRM, logiciel d\u2019assistance, etc.). Certaines applications peuvent \u00e9galement offrir des capacit\u00e9s de gestion d&rsquo;autres canaux (e\u2011mail, chat en direct, r\u00e9seaux sociaux et plus encore).<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Comment la plateforme de centre d'appel s'int\u00e8gre-t-elle aux donn\u00e9es de l'entreprise ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Une plateforme de centre d&rsquo;appel s&rsquo;int\u00e8gre aux donn\u00e9es d&rsquo;entreprise en se connectant aux syst\u00e8mes de stockage et d&rsquo;enregistrement de ces donn\u00e9es (comme un syst\u00e8me\u00a0CRM). Cela permet aux agents d&rsquo;acc\u00e9der aux informations pertinentes \u00e0 l&rsquo;interaction en cours. Les meilleures solutions de centre d&rsquo;appel virtuel vont encore plus loin\u00a0: elles exploitent l&rsquo;IA pour extraire les bonnes donn\u00e9es de votre base de connaissances au bon moment, \u00e9vitant ainsi \u00e0 vos agents de chercher une aiguille dans une botte de foin.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quelles sont les int\u00e9grations les plus utiles pour mon centre de contact ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Cela d\u00e9pend de vos besoins sp\u00e9cifiques. De la m\u00eame mani\u00e8re que deux situations ne sont jamais identiques, il n&rsquo;existe pas une solution unique qui convienne \u00e0 toutes les entreprises. Cela dit, certaines int\u00e9grations offrent la plupart des capacit\u00e9s les plus importantes, ce qui permet aux agents d&rsquo;am\u00e9liorer leur performance.<\/p>\n<p>Dans la quasi\u2011totalit\u00e9 des cas, il est tr\u00e8s utile d&rsquo;int\u00e9grer le syst\u00e8me\u00a0CRM \u00e0 votre logiciel de centre de contact. Lorsqu&rsquo;un client fait appel \u00e0 vous, il souhaite que cette aide lui soit apport\u00e9e le plus rapidement et le plus facilement possible. Plus vos agents disposent d&rsquo;informations sur le client, plus vite ils peuvent r\u00e9soudre son probl\u00e8me. D&rsquo;o\u00f9 l&rsquo;importance d&rsquo;un syst\u00e8me CRM qui contient tout l&rsquo;historique des interactions d&rsquo;un client avec votre marque. En l&rsquo;int\u00e9grant au bon logiciel de centre d&rsquo;appel, ces donn\u00e9es sont \u00e0 la port\u00e9e de vos agents.<\/p>\n<p>Vous pouvez \u00e9galement int\u00e9grer des plateformes de communication et collaboration unifi\u00e9es\u00a0(UCC) pour faciliter vos interactions (y compris en visioconf\u00e9rence). Non seulement cela permet \u00e0 vos clients de dialoguer avec vos agents, mais cela facilite aussi la communication entre coll\u00e8gues au sein de l&rsquo;entreprise, ce qui leur permet d&rsquo;obtenir l&rsquo;aide et les informations dont ils ont besoin.<\/p>\n<p>Enfin, int\u00e9grer l&rsquo;IA et les chatbots apporte un soutien consid\u00e9rable \u00e0 votre \u00e9quipe de service client. Les chatbots permettent de garantir le m\u00eame niveau d&rsquo;assistance \u00e0 vos clients 24\/7\/365, sans augmenter les efforts de vos collaborateurs. En int\u00e9grant l&rsquo;instance de bot au logiciel de centre d&rsquo;appel, le bot a acc\u00e8s \u00e0 davantage d&rsquo;informations et peut donc en faire plus. En parall\u00e8le, il dote les conseillers d&rsquo;informations pr\u00e9cieuses sur les besoins clients (questions pos\u00e9es au bot, question auxquelles le bot n&rsquo;a pas su r\u00e9pondre, etc.).<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbno-shadow\u00a0\u00bb][vc_column][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; el_class=\u00a0\u00bborder-md-1 order-5&Prime;][vc_single_image image=\u00a0\u00bb595184&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb5\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1741861218512{margin-bottom: 2rem !important;}\u00a0\u00bb] Int\u00e9grations et applications Acc\u00e9l\u00e9rez l&rsquo;innovation gr\u00e2ce \u00e0 des applications et int\u00e9grations de centre de contact [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] D\u00e9ployez et connectez votre \u00e9cosyst\u00e8me avec des applications cl\u00e9 en main [&hellip;]<\/p>\n","protected":false},"author":1062,"featured_media":0,"template":"","tax_cap_lobby":[18388],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16316],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-267400","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-plateforme","tax_capability_sitewide-integrations-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/267400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1062"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/267400\/revisions"}],"predecessor-version":[{"id":607929,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/267400\/revisions\/607929"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=267400"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_cap_lobby?post=267400"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=267400"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=267400"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=267400"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=267400"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=267400"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=267400"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=267400"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=267400"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=267400"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=267400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}