{"id":267390,"date":"2020-04-07T11:07:39","date_gmt":"2020-04-07T18:07:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=267390"},"modified":"2025-09-23T00:17:48","modified_gmt":"2025-09-23T07:17:48","slug":"voicebots","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/fr-fr\/capabilities\/voicebots","title":{"rendered":"Voicebots"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%5D\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1758611368159{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h1 style=\"text-align: left;\">Am\u00e9liorez le service client avec les voicebots<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">D\u00e9marrer<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][vc_single_image image=\u00a0\u00bb386795&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Laissez les voicebots aliment\u00e9s par l&rsquo;IA r\u00e9pondre au t\u00e9l\u00e9phone<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Ne mettez pas vos clients en attente<\/h3>\n<p>Am\u00e9liorez l&rsquo;accessibilit\u00e9 de votre centre de contact gr\u00e2ce \u00e0 des assistants vocaux automatis\u00e9s disponibles 24 heures sur 24. Les voicebots intelligents peuvent r\u00e9pondre aux appels sans d\u00e9lai.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Rendez le virtuel plus personnel<\/h3>\n<p>Gr\u00e2ce \u00e0 l&rsquo;acc\u00e8s aux donn\u00e9es pertinentes, les voicebots reconnaissent les clients, analysent leur historique et leurs pr\u00e9f\u00e9rences, et utilisent l&rsquo;intelligence artificielle (IA) pour personnaliser leurs interactions.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Transfert facile vers des agents en direct<\/h3>\n<p>Les robots et les humains fonctionnent mieux lorsqu&rsquo;ils travaillent ensemble. Les voicebots transf\u00e8rent les clients, et les informations pertinentes, vers les agents, au besoin, pour une exp\u00e9rience transparente.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Les voicebots alimentent la conversation<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb5\/6&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 45.226130653266%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/virtual-agent-tour' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black text-22\">Soutenez les parcours omnicanaux gr\u00e2ce aux voicebots conversationnels<\/h3>\n<p>Fluidifiez les conversations num\u00e9riques gr\u00e2ce au traitement du langage naturel (NLP). Unifiez le parcours du client sur les canaux vocaux et num\u00e9riques.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black text-22\">Offrez aux clients le niveau de service appropri\u00e9<\/h3>\n<p>Combinez les voicebots avec le savoir-faire des agents pour garantir \u00e0 vos clients un niveau de service appropri\u00e9 au moment opportun.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black text-22\">Tirez parti des robots natifs ou tiers<\/h3>\n<p>\u00c9vitez la d\u00e9pendance vis-\u00e0-vis d&rsquo;un seul fournisseur et optimisez votre investissement existant. Associez l&rsquo;IA d&rsquo;autres fournisseurs \u00e0 la plateforme d&rsquo;IA ouverte de Genesys.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black text-22\">Simplicit\u00e9 de mise en \u0153uvre<\/h3>\n<p>Donnez aux clients la possibilit\u00e9 de se servir eux-m\u00eames via les canaux vocaux et de discussion qu&rsquo;ils pr\u00e9f\u00e8rent. Cr\u00e9ez et personnalisez facilement les chatbots et les voicebots au sein d&rsquo;une m\u00eame interface.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black text-22\">Compr\u00e9hension du langage naturel<\/h3>\n<p class=\"p1\">Automatisez les interactions gr\u00e2ce \u00e0 la compr\u00e9hension du langage naturel (NLU). Intent Miner utilise la NLU pour saisir l&rsquo;intention du client et aider \u00e0 cr\u00e9er des robots plus intelligents.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black text-22\">G\u00e9n\u00e9rateur de flux visuel intuitif<\/h3>\n<p>Gr\u00e2ce au g\u00e9n\u00e9rateur de flux par glisser-d\u00e9poser intuitif, cr\u00e9ez des voicebots intelligents dot\u00e9s de fonctionnalit\u00e9s int\u00e9gr\u00e9es de NLU et de gestion de dialogue.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text]<\/p>\n<h3 class=\"font-swb\">GRACE A L&rsquo;IA CONVERSATIONNELLE, Les voicebots facilitent les interactions<\/h3>\n<p>Mettez les voicebots au service de votre centre d&rsquo;appel. Les assistants virtuels <a href=\"https:\/\/www.genesys.com\/fr-fr?post_type=capabilities&amp;p=346938\">aliment\u00e9s par l&rsquo;IA<\/a> conversent avec vos clients en utilisant un langage naturel. <a href=\"https:\/\/www.genesys.com\/fr-fr?post_type=capabilities&amp;p=78880\">Les clients peuvent utiliser le libre-service<\/a> pour les questions et probl\u00e8mes courants. Si un probl\u00e8me est trop complexe ou n\u00e9cessite une intervention humaine, il est transmis \u00e0 un agent en direct. L&rsquo;agent re\u00e7oit ainsi tous les d\u00e9tails et le contexte pour traiter l&rsquo;appel.<\/p>\n<p>Les voicebots ouvrent \u00e9galement des opportunit\u00e9s de croissance des revenus gr\u00e2ce \u00e0 la vente crois\u00e9e et \u00e0 la vente incitative. Ils peuvent \u00e9mettre des recommandations personnalis\u00e9es en fonction de l&rsquo;historique et des pr\u00e9f\u00e9rences du client. De plus, la vitesse, la pr\u00e9cision et la disponibilit\u00e9 des voicebots 24\u00a0heures sur 24 am\u00e9liorent directement l&rsquo;exp\u00e9rience client.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb7\/12&Prime;]<div class=\"component featured-box\"><div class=\"image\"><img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/voicebots-stat-img.png\" alt=\"\"><\/div><div class=\"details shadow-lg  vc_custom_1758611425850 bgc-lgray\"><h2 class=\"font-swb\">41\u00a0%<\/h2>\n<p class=\"text-22\">des consommateurs pr\u00e9f\u00e8rent un assistant vocal \u00e0 un site Web ou \u00e0 une application pour automatiser leurs achats de routine.<\/p>\n<p>Capgemini, \u00ab\u00a0Conversational Commerce: Why Consumers Are Embracing Voice Assistants in Their Lives\u00a0\u00bb (\u00ab\u00a0Commerce conversationnel\u00a0: pourquoi les consommateurs adoptent-ils les assistants vocaux dans leurs vies\u00a0\u00bb)<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row][vc_column offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-10&Prime;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/fr-fr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 175px) 100vw, 175px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Logo Gartner\" width=\"264\" height=\"61\" \/><\/p>\n<p>Gartner\u00ae Magic Quadrant\u2122\u00a02025 du Contact Center as a Service\u00a0(CCaaS)<\/p>\n<p class=\"h5 text-balance\">Gartner nomme Genesys parmi les leaders de son Magic\u00a0Quadrant pour la 11\u00e8me ann\u00e9e cons\u00e9cutive<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Consultez le rapport Gartner<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Voicebots + agents humains = conversations fluides<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Aller au-del\u00e0 du SVI. Les voicebots conversationnels analysent le discours naturel pour comprendre ce dont un client a besoin. Lorsqu&rsquo;une intervention humaine est n\u00e9cessaire pour r\u00e9soudre des questions plus difficiles, les voicebots peuvent transmettre des appels aux agents sans que les clients n&rsquo;aient \u00e0 se r\u00e9p\u00e9ter. Le r\u00e9sultat est une conversation fluide avec les clients sur les canaux vocaux num\u00e9riques.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1618854940659{padding-top: 0px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-architecture text-orange\"><\/i><h3 class=\"h5 text-black\">Orchestrer et int\u00e9grer<\/h3>\n<p>Personnalisez les interactions des voicebots \u00e0 grande \u00e9chelle en acc\u00e9dant aux informations sur les clients et les interactions gr\u00e2ce \u00e0 l&rsquo;IA de Genesys. Les robots comprennent les clients, leurs parcours et le contexte des interactions. Ils peuvent ainsi fournir des informations utiles ou acc\u00e9l\u00e9rer les transactions, obtenir des r\u00e9sultats rapides et permettre aux agents de se concentrer sur des t\u00e2ches plus complexes.<\/p>\n<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-dev text-orange\"><\/i><h3 class=\"h5 text-black\">Concevoir une seule fois pour un d\u00e9ploiement global<\/h3>\n<p class=\"p1\">Inclus dans Genesys Cloud\u2122, les robots int\u00e8grent de mani\u00e8re native l&rsquo;\u00e9ventail complet des fonctionnalit\u00e9s de la plateforme d&rsquo;IA de Genesys, telles que la messagerie Web et l&rsquo;engagement pr\u00e9dictif. Cr\u00e9ez des flux de conversation intelligents sur les canaux \u00e0 l&rsquo;aide des donn\u00e9es d&rsquo;interaction, de l&rsquo;historique des clients et des donn\u00e9es provenant de syst\u00e8mes transactionnels tiers. Un assistant vocal bien con\u00e7u peut tout faire.<\/p>\n<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-diamond text-orange\"><\/i><h3 class=\"h5 text-black\">Intent\u00a0Miner r\u00e9v\u00e8le ce que les clients veulent<\/h3>\n<p class=\"p1\">Intent\u00a0Miner, fonctionnalit\u00e9 int\u00e9gr\u00e9e \u00e0 Genesys Cloud, aide les g\u00e9n\u00e9rateurs de robots \u00e0 ne plus perdre de temps \u00e0 deviner les intentions des clients. Il utilise l&rsquo;IA pour faire automatiquement remonter \u00e0 la surface les intentions des clients issues de leurs conversations, en fournissant des informations que les concepteurs de robots peuvent utiliser pour am\u00e9liorer les robots natifs ou tiers. Il en r\u00e9sulte des robots plus pr\u00e9cis, d\u00e9ploy\u00e9s plus rapidement.<\/p>\n<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-agent text-orange\"><\/i><h3 class=\"h5 text-black\">Laissez d&rsquo;abord les agents virtuels se connecter<\/h3>\n<p>Les agents virtuels dot\u00e9s de voix de haute qualit\u00e9, et de NLU avanc\u00e9e, peuvent constituer la premi\u00e8re ligne de d\u00e9fense de votre centre d&rsquo;appel, en traitant les requ\u00eates courantes. Lorsqu&rsquo;une aide plus complexe est n\u00e9cessaire, les agents virtuels savent \u00e0 quel moment transf\u00e9rer l&rsquo;appel en toute transparence \u00e0 un agent en direct.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 horizontal\" href=\"https:\/\/www.genesys.com\/customer-stories\/tot-public-company-limited\" target=\"\" rel=\"\"><div class=\"logo p-0\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/logo-tot-2021.svg\" class=\"logo shadowed-lg\" alt=\"Tot logo 2021\"><\/div><div class=\"details rounded shadow-lg bgc-lgray \"><blockquote class=\"fr-fr\"><p>L&rsquo;automatisation, tout comme la technologie des voicebots ou chatbots, fait partie de la modernisation du libre-service. Avec l&rsquo;intelligence artificielle de Genesys et de Centre de Contact Google, nous avons d\u00e9couvert que nous pouvions utiliser des technologies telles que la synth\u00e8se texte-parole et la reconnaissance vocale automatis\u00e9e pour cr\u00e9er de nouveaux flux de chats et d&rsquo;appels sans disposer de toutes les connaissances traditionnelles.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 K. Santhiphap Phoemmongkhonsap, directeur, cloud et digital, TOT Public Company Limited<\/p><div class=\"btn btn-secondary\">Lire le t\u00e9moignage<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Des voicebots pour centres d&rsquo;appel dot\u00e9s de langage naturel<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbjustify-content-center\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;]<a class=\"component card w-100 bgc-lgray vertical text-center logo   \" href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-cloud\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3>Genesys Cloud<\/h3>\n<h4 class=\"h5\">Cr\u00e9ez tous vos robots \u00e0 partir d&rsquo;une seule interface<\/h4>\n<p>Tirez parti du Dialog\u00a0Engine Flow\u00a0Builder natif de Genesys Cloud pour ajouter des voicebots ou des chatbots permettant de fournir une assistance sur n&rsquo;importe quel canal num\u00e9rique. Exploitez facilement l&rsquo;IA de Genesys et les donn\u00e9es tierces pour ajouter du contexte \u00e0 chaque interaction. Pour ceux qui ont d\u00e9j\u00e0 investi dans l&rsquo;IA, Genesys Cloud peut orchestrer les robots en utilisant l&rsquo;intelligence artificielle de Genesys pour une exp\u00e9rience client transparente.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">En savoir plus<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"h3\" style=\"text-align: center;\">D\u00e9couvrez les autres offres de Genesys<\/h3>\n<p>[\/vc_column_text]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/copilots\"><div class=\"card-body\"><h3 class=\"h5\">Agent Copilot<\/h3><p>Fournissez aux conseillers du service client une assistance en temps r\u00e9el pilot\u00e9e par IA pour am\u00e9liorer \u00e0 la fois l'efficacit\u00e9 et la qualit\u00e9 des interactions avec les clients.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">Agent virtuel<\/h3><p>Optimisez votre self-service avec des bots pilot\u00e9s par\u00a0IA capables de comprendre le contexte et d'agir comme des agents humains pour offrir une exp\u00e9rience sup\u00e9rieure, en tout temps.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">Analyse vocale et textuelle<\/h3><p>Utilisez l'analyse vocale et textuelle pour identifier les \u00e9v\u00e9nements majeurs, garantir la conformit\u00e9, identifier les opportunit\u00e9s de formation et bien plus encore.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">Automatisation des t\u00e2ches<\/h3><p>Exploitez des donn\u00e9es pr\u00e9cises et coh\u00e9rentes pour prendre des d\u00e9cisions plus \u00e9clair\u00e9es dans l'ensemble du back-office.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">Engagement pr\u00e9dictif<\/h3><p>Utilisez l'IA pour aller chercher les clients en ligne \u00e0 l'instant T en leur proposant la meilleure offre ou ressource.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/ai-studio\"><div class=\"card-body\"><h3 class=\"h5\">Genesys\u00a0Cloud\u00a0AI\u00a0Studio<\/h3><p>Cr\u00e9ez et innovez des exp\u00e9riences pilot\u00e9es par\u00a0IA depuis un hub s\u00e9curis\u00e9 et centralis\u00e9. Acc\u00e9l\u00e9rez et simplifiez les innovations\u00a0IA en toute s\u00e9curit\u00e9 et \u00e0 grande \u00e9chelle avec Genesys Cloud AI\u2122 Guides.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">Intelligence artificielle et automatisation<\/h3><p>Renforcez les exp\u00e9riences omnicanales. R\u00e9pondez aux besoins de vos clients gr\u00e2ce \u00e0 un bot d'assistance, \u00e0 des insights bas\u00e9s sur les donn\u00e9es et bien plus encore.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">Outils de gestion des connaissances<\/h3><p>Fournissez toujours les bonnes informations gr\u00e2ce \u00e0 des outils de gestion des connaissances pilot\u00e9s par l'IA. \r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">Routage pr\u00e9dictif<\/h3><p>Utilisez l'IA pour mettre les clients en relation avec les agents susceptibles de fournir le meilleur service et les meilleurs r\u00e9sultats en temps r\u00e9el.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\" target=\"\" rel=\"\">Explorez toutes les fonctionnalit\u00e9s<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h4 h3\" style=\"text-align: center;\">Une assistance de qualit\u00e9 \u00e0 grande \u00e9chelle gr\u00e2ce aux voicebots<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/contact-center-ai-success-kit\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"270\" height=\"160\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/thumb-contact-center-ai-success-kit.jpg\" alt=\"thumb-contact-center-ai-success-kit\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Acc\u00e9dez \u00e0 des vid\u00e9os et \u00e0 des eBooks qui vous aideront \u00e0 utiliser les robots qui parlent, \u00e9coutent et apprennent.<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Obtenez le kit<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/five-steps-to-master-digital-customer-engagement\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"270\" height=\"160\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-five-steps-to-master-digital-cust-engagement-eb.jpg\" alt=\"resource-thumb-five-steps-to-master-digital-cust-engagement-eb\" ><\/div><div class=\"card-body\"><h3 class=\"font-weight-bold text-18\">L&rsquo;engagement client num\u00e9rique \u00e9volue rapidement.<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">T\u00e9l\u00e9chargez l'eBook<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/www.genesys.com\/blog\/post\/voicebots-saviors-of-outdated-and-complex-ivrs\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1240\" height=\"827\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/69a0e504-gettyimages-1015140582_meeting-e1569251594123.jpg\" alt=\"Focused businesswoman using laptop in pizza lunch office meeting\" ><\/div><div class=\"card-body\"><h3 class=\"font-weight-bold text-18\">Tapez\u00a01 pour aller au-del\u00e0 des syst\u00e8mes de SVI. Tapez\u00a02 pour les vocicebots.<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Lire le blog<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/www.genesys.com\/fr-fr\/cx-blueprint\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"440\" height=\"240\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/CXblueprint-thumb.png\" alt=\"CXblueprint-thumb\" ><\/div><div class=\"card-body\"><h3 class=\"font-weight-bold text-18\">Ajoutez des voicebots \u00e0 votre plan pour une exp\u00e9rience client r\u00e9ussie.<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Commencez l'exploration<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbdemo\u00a0\u00bb][vc_row background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbform-card\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h4>D\u00e9marrez la conversation avec les voicebots<\/h4>\n<p>Demandez une d\u00e9mo pour d\u00e9couvrir comment les voicebots et <a href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/chatbots\">les chatbots<\/a> peuvent s&rsquo;adapter aux besoins de votre entreprise. Soyez pr\u00e9sent pour vos clients \u00e0 toute heure et aux p\u00e9riodes de pointe des appels. Oubliez les musiques d&rsquo;attente et laissez l&rsquo;IA orienter rapidement et facilement les clients au fil des interactions.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/267390\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/267390\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"78906\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"R\u00e9servez votre d\u00e9mo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"R\u00e9servez votre d\u00e9mo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=\u00a0\u00bbthank-you\u00a0\u00bb]<\/p>\n<h3>Merci de votre int\u00e9r\u00eat.<\/h3>\n<p>Nous vous contacterons directement pour d\u00e9finir la date et l&rsquo;heure qui vous conviennent.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%5D\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1758611368159{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb vib=\u00a0\u00bbenable\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text] Am\u00e9liorez le service client avec les voicebots [\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][vc_single_image image=\u00a0\u00bb386795&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text] Laissez les voicebots aliment\u00e9s par l&rsquo;IA r\u00e9pondre au t\u00e9l\u00e9phone [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb][vc_row][vc_column][vc_column_text] Les voicebots alimentent la conversation [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb5\/6&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][vc_column [&hellip;]<\/p>\n","protected":false},"author":308,"featured_media":0,"template":"","tax_cap_lobby":[17709],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16257],"tax_products_programs":[16482],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-267390","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-ai-and-automation-fr-fr","tax_capability_sitewide-digital-fr-fr","tax_products_programs-genesys-ai-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/267390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/308"}],"version-history":[{"count":13,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/267390\/revisions"}],"predecessor-version":[{"id":594765,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/capabilities\/267390\/revisions\/594765"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=267390"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_cap_lobby?post=267390"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=267390"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=267390"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=267390"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=267390"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=267390"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=267390"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=267390"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=267390"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=267390"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=267390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}