{"id":610665,"date":"2025-06-18T09:21:36","date_gmt":"2025-06-18T16:21:36","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists"},"modified":"2026-01-06T23:35:34","modified_gmt":"2026-01-07T07:35:34","slug":"announcing-the-2025-genesys-customer-innovation-awards-finalists","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists","title":{"rendered":"Annonce des finalistes des Genesys Customer Innovation Awards 2025"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]L&rsquo;innovation n&rsquo;est pas un simple \u00e9l\u00e9ment de langage\u00a0: elle est le moteur strat\u00e9gique qui propulse les organisations vers des niveaux sans pr\u00e9c\u00e9dent d&rsquo;orchestration de l&rsquo;exp\u00e9rience. Chez Genesys, nos Customer Innovation Awards r\u00e9compensent chaque ann\u00e9e des entreprises visionnaires qui ont su transformer des id\u00e9es audacieuses en <a href=\"https:\/\/www.genesys.com\/blog\/post\/proving-cx-roi-linking-customer-experience-to-business-value\" target=\"_blank\" rel=\"noopener\">valeur mesurable<\/a> pour leurs clients, leurs collaborateurs et autres acteurs concern\u00e9s.<\/p>\n<p>Nous avons le plaisir de d\u00e9voiler la liste des finalistes des Customer Innovation Awards 2025, des pionniers de la CX\/EX s\u00e9lectionn\u00e9s parmi les candidatures les plus comp\u00e9titives et les plus innovantes \u00e0 ce jour. La qualit\u00e9 exceptionnelle de cette promotion\u00a02025 illustre \u00e0 quel point des leaders de l&rsquo;exp\u00e9rience client (CX) comme vous ont su s&#8217;emparer des technologies Genesys pour <a href=\"https:\/\/www.genesys.com\/blog\/post\/position-your-contact-center-as-a-strategic-cx-hub\" target=\"_blank\" rel=\"noopener\">offrir des exp\u00e9riences diff\u00e9renci\u00e9es et ax\u00e9es sur les r\u00e9sultats<\/a>.<\/p>\n<p>Issus de multiples r\u00e9gions et secteurs d&rsquo;activit\u00e9 allant des structures associatives aux grands groupes internationaux, ces finalistes montrent comment l&rsquo;innovation, l&rsquo;orchestration pilot\u00e9e par la data et le souci permanent du client peuvent transformer les interactions, augmenter la fid\u00e9lit\u00e9 et d\u00e9bloquer une croissance durable.<\/p>\n<p>Nous remercions toutes les organisations qui ont soumis leur candidature. Votre engagement \u00e0 ouvrir de nouvelles perspectives exp\u00e9rientielles pour vos clients (CX) et collaborateurs (EX) est une source d&rsquo;inspiration pour toute la communaut\u00e9 Genesys. Nous sommes fiers de vous accompagner dans cette aventure et avons h\u00e2te de c\u00e9l\u00e9brer les laur\u00e9ats de cette ann\u00e9e, v\u00e9ritables r\u00e9f\u00e9rences d&rsquo;une exp\u00e9rience porteuse de croissance.<\/p>\n<p>Nous esp\u00e9rons vous retrouver \u00e0 l&rsquo;occasion de <a href=\"https:\/\/www.genesys.com\/xperience\" target=\"_blank\" rel=\"noopener\">Xperience 2025<\/a> \u00e0 Nashville, Tennessee, l&rsquo;\u00e9v\u00e9nement au cours duquel nous annoncerons nos laur\u00e9ats et mettrons \u00e0 l&rsquo;honneur tous les nomin\u00e9s.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Voici la liste des finalistes des 20e Customer Innovation Awards\u00a0:[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Prix de l&rsquo;excellence de l&rsquo;orchestration de l&rsquo;exp\u00e9rience<\/h2>\n<h3 class=\"h5\">R\u00e9compense la meilleure combinaison de strat\u00e9gies, processus et r\u00e9sultats CX et EX<\/h3>\n<ul>\n<li>Charles Sturt University<\/li>\n<li>Computacenter<\/li>\n<li>Emtelco<\/li>\n<li>HSBC<\/li>\n<li>M&amp;T Bank<\/li>\n<li>Newcastle Permanent Building Society<\/li>\n<li>Thermo Fisher Scientific<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Prix de l&rsquo;innovateur de l&rsquo;ann\u00e9e<\/h2>\n<h3 class=\"h5\">R\u00e9compense l&rsquo;utilisation la plus compl\u00e8te et \u00e0 plus fort impact de Genesys Cloud\u2122 AI<\/h3>\n<ul>\n<li>Bon Secours Mercy Health<\/li>\n<li>Eir<\/li>\n<li>Emtelco<\/li>\n<li>Home Office<\/li>\n<li>IONOS<\/li>\n<li>Newcastle Permanent Building Society<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Prix \u00ab\u00a0Level Up\u00a0\u00bb<\/h2>\n<h3 class=\"h5\">R\u00e9compense les entreprises qui ont le plus progress\u00e9 \u00e0 travers les diff\u00e9rents niveaux d&rsquo;orchestration d&rsquo;exp\u00e9riences Genesys (comprend les impl\u00e9mentations des partenaires, de prestataires de services aux entreprises et de clients finaux)<\/h3>\n<h3 class=\"h5\">Impl\u00e9mentation de clients\/prestataires de services<\/h3>\n<ul>\n<li>Computacenter<\/li>\n<li>DIRECTV LLC<\/li>\n<li>Emtelco<\/li>\n<li>HSBC<\/li>\n<li>IONOS<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Impl\u00e9mentations de partenaires<\/h3>\n<ul>\n<li>Aterian\/Amplix<\/li>\n<li>AusNet\/ProbeCX<\/li>\n<li>JAHEZ &#8211; the Food Delivery Company\/WESAL CX<\/li>\n<li>Serco Middle East\/WESAL CX<\/li>\n<li>Steinberg Diagnostic Medical Imaging\/Dunamis Consulting<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Prix \u00ab\u00a0EX Optimizer\u00a0\u00bb<\/h2>\n<h3 class=\"h5\">R\u00e9compense les am\u00e9liorations significatives apport\u00e9es \u00e0 l&rsquo;exp\u00e9rience collaborateur<\/h3>\n<ul>\n<li>Banco Atlantida<\/li>\n<li>Eir<\/li>\n<li>ENGIE Australie et Nouvelle-Z\u00e9lande<\/li>\n<li>Palmerston North City Council<\/li>\n<li>Steinberg Diagnostic Medical Imaging<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Prix de l&rsquo;impact humanitaire<\/h2>\n<h3 class=\"h5\">Met \u00e0 l&rsquo;honneur des organisations \u00e0 but non lucratif qui utilisent Genesys Cloud pour faire la diff\u00e9rence<\/h3>\n<ul>\n<li>Harambee Youth Employment Accelerator<\/li>\n<li>Lighthouse Works<\/li>\n<li>Stepchange<\/li>\n<li>Winston&rsquo;s Wish<\/li>\n<li>World Vision Australia<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Prix de l&rsquo;impact sur le d\u00e9veloppement durable<\/h2>\n<h3 class=\"h5\">R\u00e9compense les structures qui poursuivent des objectifs de d\u00e9veloppement durable ambitieux gr\u00e2ce \u00e0 Genesys Cloud<\/h3>\n<ul>\n<li>CLEAResult<\/li>\n<li>Computacenter<\/li>\n<li>Fanatics, LLC<\/li>\n<li>Republic Services Procurement, Inc.<\/li>\n<li>Sistecr\u00e9dito<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Prix d&rsquo;orchestrateur de l&rsquo;ann\u00e9e<\/h2>\n<h3 class=\"h5\">Met \u00e0 l&rsquo;honneur un superviseur\/dirigeant, un superviseur\/chef d&rsquo;\u00e9quipe, un agent du front-office et un d\u00e9veloppeur qui incarnent les valeurs d&rsquo;innovation et d&#8217;empathie dans les domaines CX et EX<\/h3>\n<h4><\/h4>\n<h3 class=\"h5\">Superviseur\/dirigeant<\/h3>\n<ul>\n<li>AIA Services New Zealand Limited<\/li>\n<li>Steinberg Diagnostic Medical Imaging<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">Superviseur\/chef d&rsquo;\u00e9quipe<\/h3>\n<ul>\n<li>Ascension Health-IS<\/li>\n<li>Banco Bradesco S.A.<\/li>\n<li>Banco Pichincha Ecuador<\/li>\n<li>Ville de Clearwater<\/li>\n<li>ENGIE Australie et Nouvelle-Z\u00e9lande<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">Agent<\/h3>\n<ul>\n<li>ACC New Zealand (deux finalistes)<\/li>\n<li>InspiriTec<\/li>\n<li>Kiwibank<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">D\u00e9veloppeur<\/h3>\n<ul>\n<li>Best Buy Canada<\/li>\n<li>Entel<\/li>\n<li>News Corp Australia<\/li>\n<li>OVO\u00a0Energy<\/li>\n<li>Riachuelo (Midway)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]F\u00e9licitations \u00e0 tous les participants pour ce cru CX\/EX exceptionnel. Et bonne chance \u00e0 tous les finalistes de cette ann\u00e9e. Nous vous donnons rendez-vous \u00e0 <a href=\"https:\/\/www.genesys.com\/xperience\" target=\"_blank\" rel=\"noopener\">Xperience 2025<\/a>, du 8 au 10 septembre. En attendant, lisez les articles consacr\u00e9s \u00e0 des <a href=\"https:\/\/www.genesys.com\/?post_type=resources&#038;p=472815&#038;ost_tool=blog&#038;ost_campaign=0-0-0-0-0-0-0-blog\" target=\"_blank\" rel=\"noopener\">innovateurs et visionnaires CX qui redessinent les contours de l&rsquo;exp\u00e9rience client et collaborateur.<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]L&rsquo;innovation n&rsquo;est pas un simple \u00e9l\u00e9ment de langage\u00a0: elle est le moteur strat\u00e9gique qui propulse les organisations vers des niveaux sans pr\u00e9c\u00e9dent d&rsquo;orchestration de l&rsquo;exp\u00e9rience. Chez Genesys, nos Customer Innovation Awards r\u00e9compensent chaque ann\u00e9e des entreprises visionnaires qui ont su transformer des id\u00e9es audacieuses en valeur mesurable pour leurs clients, leurs collaborateurs et autres [&hellip;]<\/p>\n","protected":false},"author":880,"featured_media":577727,"template":"","tax_priority":[54],"tax_blogtype":[18610,17749],"tax_blogcategory":[15962,13111,15999,15951,18470,17556],"tax_contenttheme":[14892],"tax_bundle":[],"tax_contenttheme2":[16157],"tax_capability_sitewide":[16202,18156,18317,16257,16437],"tax_products_programs":[16482,17540],"tax_buying_job":[16746],"tax_buyer_persona":[16888,16916,18546],"tax_sector":[16925,16978,17016,17033,16957,18513],"tax_segment":[17081,17099,17134],"class_list":["post-610665","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-customers-fr-fr","tax_blogtype-genesys-fr-fr","tax_blogcategory-announcements-fr-fr","tax_blogcategory-cloud-fr-fr","tax_blogcategory-customer-highlights-fr-fr","tax_blogcategory-ai-and-machine-learning-fr-fr","tax_blogcategory-orchestration-dexperiences","tax_blogcategory-workforce-engagement-fr-fr","tax_contenttheme-improve-customer-experience-fr-fr","tax_contenttheme2-improve-employee-experience-fr-fr","tax_capability_sitewide-ai-and-automation-fr-fr","tax_capability_sitewide-cloud-migration-fr-fr","tax_capability_sitewide-journey-management-fr-fr","tax_capability_sitewide-digital-fr-fr","tax_capability_sitewide-wem-fr-fr","tax_products_programs-genesys-ai-fr-fr","tax_products_programs-genesys-cloud-cx-fr-fr","tax_buying_job-job-5-validation-fr-fr","tax_buyer_persona-business-fr-fr","tax_buyer_persona-technical-fr-fr","tax_buyer_persona-technical-fr-fr-2","tax_sector-financial-fr-fr","tax_sector-industrial-fr-fr","tax_sector-public-fr-fr","tax_sector-retail-fr-fr","tax_sector-healthcare-fr-fr","tax_sector-technologies","tax_segment-enterprise-fr-fr","tax_segment-midsized-fr-fr","tax_segment-smb-fr-fr","tax_content_type-blog-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/610665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/880"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/610665\/revisions"}],"predecessor-version":[{"id":610670,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/610665\/revisions\/610670"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/577727"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=610665"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=610665"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_blogtype?post=610665"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_blogcategory?post=610665"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=610665"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=610665"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=610665"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=610665"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=610665"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=610665"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=610665"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=610665"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=610665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}