{"id":117994,"date":"2018-10-09T00:00:00","date_gmt":"2018-10-09T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=117994"},"modified":"2019-05-16T07:34:30","modified_gmt":"2019-05-16T14:34:30","slug":"interfaces-conversationnelles-plus-smart","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/interfaces-conversationnelles-plus-smart","title":{"rendered":"[Infographie] Des interfaces conversationnelles de plus en plus smart"},"content":{"rendered":"

[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text]Au lieu de mobiliser du personnel qualifi\u00e9 pour r\u00e9pondre \u00e0 des questions basiques par mail ou par t\u00e9l\u00e9phone, pourquoi ne pas utiliser des interfaces conversationnelles ? Et s\u00e9duire les consommateurs qui utilisent de plus en plus les plateformes sociales et le messaging. Chatbots, voicebots\u2026 ils sont l\u00e0 ! Duplex est le dernier n\u00e9 de la famille : il est pr\u00e9sent\u00e9 comme le futur Assistant Google, \u00e0 savoir un voicebot qui imite les humains tellement bien qu’on s’y m\u00e9prend.<\/em><\/strong><\/p>\n

\"\"<\/p>\n

Plus largement, tous les cabinets de consultants s\u2019accordent \u00e0 pr\u00e9dire que pr\u00e8s de la moiti\u00e9 des interfaces visuelles seront remplac\u00e9es par des interfaces vocales d\u2019ici 2 \u00e0 5 ans. Il n’y plus \u00e0 discuter : le chatbot et le voicebot constituent les nouvelles exp\u00e9riences conversationnelles de demain !<\/p>\n

Pour en savoir plus sur le sujet, d\u00e9couvrez l\u2019article de Guillaume Calot.<\/strong><\/em><\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text]Au lieu de mobiliser du personnel qualifi\u00e9 pour r\u00e9pondre \u00e0 des questions basiques par mail ou par t\u00e9l\u00e9phone, pourquoi ne pas utiliser des interfaces conversationnelles ? Et s\u00e9duire les consommateurs qui utilisent de plus en plus les plateformes sociales et le messaging. Chatbots, voicebots\u2026 ils sont l\u00e0 ! Duplex est le dernier n\u00e9 de […]<\/p>\n","protected":false},"author":185,"featured_media":125716,"template":"","tax_priority":[],"tax_blogtype":[17749],"tax_blogcategory":[13111,13376],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-117994","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-fr-fr","tax_blogcategory-cloud-fr-fr","tax_blogcategory-outbound-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/117994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/117994\/revisions"}],"predecessor-version":[{"id":126329,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/117994\/revisions\/126329"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/125716"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=117994"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=117994"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_blogtype?post=117994"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_blogcategory?post=117994"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=117994"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=117994"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=117994"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=117994"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=117994"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=117994"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=117994"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=117994"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=117994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}