{"id":117928,"date":"2018-03-28T00:00:00","date_gmt":"2018-03-28T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=117928"},"modified":"2019-01-18T05:56:57","modified_gmt":"2019-01-18T13:56:57","slug":"ai-human-touch-blended-ai","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/ai-human-touch-blended-ai","title":{"rendered":"AI + Human Touch : Blended AI"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text]<strong><em>La puissance de l&rsquo;intelligence artificielle atteint son plein potentiel lorsqu&rsquo;elle est associ\u00e9e \u00e0 des collaborateurs. Voici les principaux enseignements de l&rsquo;\u00e9tude Forrester\/Genesys\u00a0\u00ab\u00a0Artificial Intelligence with the human touch\u00a0\u00bb.<\/em><\/strong><\/p>\n<div id=\"attachment_125746\" style=\"width: 570px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-125746\" class=\"size-full wp-image-125746\" src=\"https:\/\/www.genesys.com\/media\/0db542a7-2018_02_f\u00e9vrier_blendedai_jpeg_web.jpg\" alt=\"\" width=\"560\" height=\"2341\" srcset=\"https:\/\/www.genesys.com\/media\/0db542a7-2018_02_f\u00e9vrier_blendedai_jpeg_web.jpg 560w, https:\/\/www.genesys.com\/media\/0db542a7-2018_02_f\u00e9vrier_blendedai_jpeg_web-72x300.jpg 72w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><p id=\"caption-attachment-125746\" class=\"wp-caption-text\">AI + Human Touch : Blended AI<\/p><\/div>\n<p>On le voit, l\u2019assistance humaine demeure plus importante que jamais, et le <a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-experience\/innovations\/meet-kate-blended-ai\" target=\"_blank\" rel=\"noopener\">blended AI<\/a>, qui fait une utilisation efficace de celle-ci, sera un \u00e9l\u00e9ment cl\u00e9 de l\u2019exp\u00e9rience client dans le futur.<\/p>\n<p><em><strong>Le sujet vous int\u00e9resse\u00a0? <a href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/intelligence-artificielle-passez-de-la-theorie-la-pratique-avec-kate\" target=\"_blank\" rel=\"noopener\">D\u00e9couvrez notre interview de R\u00e9my Claret sur le sujet\u00a0!<\/a><\/strong><\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text]La puissance de l&rsquo;intelligence artificielle atteint son plein potentiel lorsqu&rsquo;elle est associ\u00e9e \u00e0 des collaborateurs. Voici les principaux enseignements de l&rsquo;\u00e9tude Forrester\/Genesys\u00a0\u00ab\u00a0Artificial Intelligence with the human touch\u00a0\u00bb. On le voit, l\u2019assistance humaine demeure plus importante que jamais, et le blended AI, qui fait une utilisation efficace de celle-ci, sera un \u00e9l\u00e9ment cl\u00e9 de l\u2019exp\u00e9rience [&hellip;]<\/p>\n","protected":false},"author":185,"featured_media":126972,"template":"","tax_priority":[],"tax_blogtype":[17749],"tax_blogcategory":[15951,13209],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-117928","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-fr-fr","tax_blogcategory-ai-and-machine-learning-fr-fr","tax_blogcategory-digital-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/117928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/117928\/revisions"}],"predecessor-version":[{"id":126399,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/117928\/revisions\/126399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/126972"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=117928"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=117928"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_blogtype?post=117928"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_blogcategory?post=117928"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=117928"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=117928"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=117928"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=117928"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=117928"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=117928"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=117928"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=117928"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=117928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}