{"id":117900,"date":"2018-01-24T00:00:00","date_gmt":"2018-01-24T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=117900"},"modified":"2019-01-16T00:49:53","modified_gmt":"2019-01-16T08:49:53","slug":"futur-de-la-relation-client-les-6-pepites-reperees-par-genesys","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/futur-de-la-relation-client-les-6-pepites-reperees-par-genesys","title":{"rendered":"Futur de la relation client : les 6 p\u00e9pites rep\u00e9r\u00e9es par Genesys"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text]<strong><em>La relation client est la priorit\u00e9 num\u00e9ro 1 des entreprises aujourd&rsquo;hui : une exp\u00e9rience plus simple, plus fluide, plus conviviale qui g\u00e9n\u00e8re non seulement de la satisfaction client, mais aussi de la pr\u00e9f\u00e9rence et de la recommandation \u2013 c\u2019est-\u00e0-dire la fid\u00e9lisation des clients actuels et la conqu\u00eate de nouveaux clients.<\/em><\/strong><\/p>\n<div id=\"attachment_125761\" style=\"width: 570px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-125761\" class=\"size-full wp-image-125761\" src=\"https:\/\/www.genesys.com\/media\/56a80161-12_d\u00e9cembre_6-p\u00e9pites_560.jpg\" alt=\"\" width=\"560\" height=\"3376\" srcset=\"https:\/\/www.genesys.com\/media\/56a80161-12_d\u00e9cembre_6-p\u00e9pites_560.jpg 560w, https:\/\/www.genesys.com\/media\/56a80161-12_d\u00e9cembre_6-p\u00e9pites_560-50x300.jpg 50w, https:\/\/www.genesys.com\/media\/56a80161-12_d\u00e9cembre_6-p\u00e9pites_560-24x144.jpg 24w, https:\/\/www.genesys.com\/media\/56a80161-12_d\u00e9cembre_6-p\u00e9pites_560-94x566.jpg 94w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><p id=\"caption-attachment-125761\" class=\"wp-caption-text\">Futur de la relation client : les 6 p\u00e9pites rep\u00e9r\u00e9es par Genesys<\/p><\/div>\n<p>L\u2019innovation, on le voit, se met clairement au service de la relation client. Automatisation, digitalisation&#8230; Les nouvelles technologies r\u00e9volutionnent les centres de contacts en apportant gain de temps et efficacit\u00e9, ce qui g\u00e9n\u00e8re au bout du compte de <a href=\"https:\/\/www.genesys.com\/fr-fr\/solutions\/customer-service\" target=\"_blank\" rel=\"noopener\">la satisfaction client<\/a>.<\/p>\n<p><em><strong>En savoir plus\u00a0? D\u00e9couvrez notre ebook sur les <a href=\"https:\/\/www.genesys.com\/fr\/about\/resources\/5-tech-trends-redefining-the-customer-experience?utm_medium=email&amp;utm_source=publication&amp;utm_campaign=FR_web_offer___5_trends_ebook&amp;cid=7010B000001SNmg&amp;prc=2017_Q4_EMEA_FR_W_5_step_eBook_offer\" target=\"_blank\" rel=\"noopener\">\u00ab\u00a0Cinq tendances technologiques qui r\u00e9volutionnent l\u2019exp\u00e9rience client\u00a0\u00bb<\/a>.<\/strong><\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text]La relation client est la priorit\u00e9 num\u00e9ro 1 des entreprises aujourd&rsquo;hui : une exp\u00e9rience plus simple, plus fluide, plus conviviale qui g\u00e9n\u00e8re non seulement de la satisfaction client, mais aussi de la pr\u00e9f\u00e9rence et de la recommandation \u2013 c\u2019est-\u00e0-dire la fid\u00e9lisation des clients actuels et la conqu\u00eate de nouveaux clients. L\u2019innovation, on le voit, [&hellip;]<\/p>\n","protected":false},"author":583,"featured_media":125758,"template":"","tax_priority":[],"tax_blogtype":[17749],"tax_blogcategory":[13111,13209],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-117900","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-fr-fr","tax_blogcategory-cloud-fr-fr","tax_blogcategory-digital-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/117900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/583"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/117900\/revisions"}],"predecessor-version":[{"id":126533,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/blog\/117900\/revisions\/126533"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/125758"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=117900"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=117900"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_blogtype?post=117900"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_blogcategory?post=117900"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=117900"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=117900"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=117900"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=117900"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=117900"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=117900"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=117900"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=117900"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=117900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}