Our customers are
the stars of the show

This isn’t your typical user conference

Xperience is our largest annual event and, this year, our customers will shine. Instead of Genesys delivering all the content, our customers are taking control — offering many opportunities for you to advance your business by interacting with actual users, industry leaders and Genesys partners.

Eye visible
More insights

Hear from Genesys customers and partners about how they solved their most pressing challenges.

Customer experience knowledge
More innovations

Discover new technologies that will delight your customers and your team.

Icon customer smile
More smiles

Find a path to create better customer experiences every time.

Reasons for Genesys users to attend

Learn to:
  • Take your Genesys solution to the next level
  • Deploy digital channels
  • Incorporate artificial intelligence (AI)
  • Scale empathy through every interaction
  • Lower costs, improve performance and deliver a better customer experience
  • Hear from actual customers
  • Get details on cloud transformations

Reasons for prospective Genesys users to attend

Learn to:

  • Migrate from legacy or aging on-premises solution
  • Adopt digital channels seamlessly
  • Leverage AI with a modern solution
  • Improve AHT, Net Promoter Score, agent churn and more
  • Adopt a cloud solution that serves you today and tomorrow
  • Incorporate workforce engagement management (WEM) to improve agent performance
Xperience will be a mix of live and simulive content, offering the best possible virtual engagement with live Q&A and chat. To participate, you’ll be provided an access link prior to the event. Simply click the link, follow the instructions and enjoy the show.
Xpr why attend keynotes

Hear from celebrated visionaries. Genesys leaders and customers, including Charles Schwab, Electrolux, The Coca-Cola Company, and Xerox as they share experiences and insights.

Xpr why attend breakouts
28 Breakout sessions

Expert-led breakouts offer several opportunities to advance your business by interacting with actual customers, industry leaders and Genesys partners.

Xpr why attend panels
4 Customer panels

Hear personal stories from leading executives designed to inspire us with insights into their journey towards CX excellence.

Xpr why attend user groups
6 User groups

Join us for an exclusive opportunity to network with your peers and ask Genesys product leaders your pressing tech questions in a special “Ask me anything” session.

Xpr why attend gcap
GCAP social

Join Genesys Customer Advocacy Program (GCAP) members for a live social gathering and network with existing and prospective companies.

Visit genesys.com/gcap to learn more about our GCAP program.

Xpr why attend sponsor hub
Sponsor community

Engage with our global ecosystem of partners through 12 breakout sessions, virtual sponsor community, live meetups, product demos and schedule 1:1 meetings.

Don’t miss out on the opportunity to win a digital giveaway or prize drawing by visiting the virtual sponsor community.

Xpr why attend demo
Live demos and meetups

Share ideas, ask questions and engage with your peers and future collaborators at one of the 12 demo sessions or 60 community meetups.

Xpr why attend participation
Participation with a purpose

Join this opportunity to experience how The Power of Us can make a difference. Visit nine Xperience highlights, and Genesys will donate to your choice from a pre-selected list of global organizations.

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