Genesys is thrilled to have the following speakers

Featured Customers in Keynotes

Jamal Cox

Jamal Cox

Assistant Vice President, Digital Channels
Navy Federal Credit Union

Darryl Washington

Darryl Washington

Group Director Operations Services
The Coca-Cola Company

Mateusz Jazdzewski

Mateusz Jazdzewski

Head of Consumer Experience Solutions, Head of CX Product
Electrolux

Adam Krueger

Adam Krueger

Manager, eCommerce Customer Service Projects
VF Corporation

Chris Patten

Chris Patten

Managing Director
Charles Schwab

Jason Ferguson

Jason Ferguson

Vice President, Xerox Digital eXperienceXerox

Genesys Keynotes

Tony Bates

Tony Bates

Chairman and CEO
Genesys

Barry O’Sullivan

Barry O’Sullivan

Executive Vice President and General Manager, Digital and AI
Genesys

Erica Mayshar

Erica Mayshar

Senior Manager, Global Solutions Consulting, Digital and AI
Genesys

Elcenora Martinez

Elcenora Martinez

Global Vice President of Product Management, AI
Genesys

Bridgette McAdoo

Bridgette McAdoo

Global Sustainability Officer
Genesys

Olivier Jouve

Olivier Jouve

Executive Vice President and General Manager of Genesys Cloud CX
Genesys

John Hernandez

John Hernandez

Executive Vice President and General Manager for Genesys Multicloud Solutions
Genesys

ML Maco

ML Maco

Executive Vice President of Global Sales and Field Operations
Genesys

Scott Cravotta

Scott Cravotta

Executive Vice President of Customer Success and Services
Genesys

Featured speakers

Brett Weigl

Brett Weigl

Senior Vice President, Product Management, Digital and AI
Genesys

Jim Whatton

Jim Whatton

Vice President, North America Solutions Consulting
Genesys

Lorie Lagares

Lorie Lagares

Vice President, Digital Services & Solutions
Genesys

Mike Szilagyi

Mike Szilagyi

Senior Vice President, Product Management, Genesys Cloud CX
Genesys

Tod Famous

Tod Famous

Senior Vice President, Product Management, Multicloud Business Unit
Genesys

Robert Wakefield-Carl

Robert Wakefield-Carl

Senior Director - Contact Center Innovation Architect
Avtex - a Ttec Digital Company

Luis Chavez Tuesta

Luis Chavez Tuesta

Head of Software and Product Development
BancoEstado

Martin Hill-Wilson

Martin Hill-Wilson

CEO
Brainfood Consulting, Ltd

David Goldstein

David Goldstein

Manager, Data Analytics and Workforce Management
Carestream Dental

Pat Smolak

Pat Smolak

Director Operations, Residential Solutions
First Canadian Title

Ian Caminsky

Ian Caminsky

CEO
FirstCare

João Marcus Santos

João Marcus Santos

IT Manager
Inter

Jacquie Doyle

Jacquie Doyle

Head of Customer Delivery
Irish Life

Martijn Franssen

Martijn Franssen

Director Digital Customer Service and Development
KPN

Steve Leaden

Steve Leaden

President and Founder
Leaden Associates, Inc.

Michael Downing

Michael Downing

Vice President, Business Operations
O2E Brands

Jackie Gonzalez

Jackie Gonzalez

Vice President, Operations
PATLive

Andrew Hume

Andrew Hume

CEO
Probe CX

Aarde Cosseboom

Aarde Cosseboom

Senior Director, GMS Technology, Analytics, and Product
TechStyle

Philip Schultz

Philip Schultz

Customer Experience Strategy & Development
Telus

Rebecca Wettemann

Rebecca Wettemann

Senior Vice President, Product Management, Digital and AI
Valoir

Richard Donaldson

Richard Donaldson

Director, Digital Product Management
VF Corporation

Jörg Knoop

Jörg Knoop

Head of Digital Incubator Vodafone Germany
Vodafone Germany

Chris Layton

Chris Layton

Lead Engineer and Architect – Contact Center Technology
WGU - Western Governors University

Jurgen De Becker

Jurgen De Becker

Sales Transformation Vice President, Genesys

Xperience is the virtual CX event of the year,
don’t miss these exciting speakers.

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