Genesys Tour: Atlanta
Customer Contact Center Made Easy
May 2nd, 2019 – Atlanta, GA
Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. This exciting day is chock full of learning, networking, FUN and prizes. Grab a colleague or two…You won’t want to miss our Atlanta stop!
Discussion topics:
- Deploying AI technologies now – with Amazon Lex and Altocloud
- Managing Voice, Email, Chat, Text and Social Media through one agent interface
- Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
- Ensuring flexibility through BYO Carrier and open API Platform
Stop wondering and start knowing.
Agenda
| Time | Topics |
| 3:00 - 3:20 | Cloud Success Stories and Obstacles |
| 3:20 - 3:40 | Why Cloud Technology Matters |
| 3:40 - 4:20 | Demonstration of a Cloud-Native Contact Center |
| 4:20 - 4:30 | Buy vs Build |
| 4:30 - 5:00 | Emerging Technologies |
| 5:00 | Reception to follow |
Speakers
Chip McCoy
Strategic Solutions Senior Manager, Genesys
Abi Chandra
Senior Director, Strategic Marketing, Genesys
Genesys Tour Venue
JW Marriott Atlanta Buckhead
3300 Lenox Rd NE, Atlanta, GA 30326
Register to attend our Genesys Tour in Atlanta!
Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations.
Thank you for registering.
Thank you for registering for our Genesys Tour in Atlanta, GA on May 2nd!
We look forward to seeing you there!
