Genesys Day Houston

Name: Genesys Event Houston
Start: 2019-02-21
End: 2019-02-21

Customer service is hard; the technology should be easy

February 21, 2019 – Houston, TX

Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. This exciting day is chock full of learning, networking, FUN and prizes. Grab a colleague or two…You won’t want to miss our Houston stop!

Discussion topics:

Deploying AI technologies now – with Amazon Lex and Altocloud
Managing Voice, Email, Chat, Text and Social Media through one agent interface
Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
Ensuring flexibility through BYO Carrier and open API Platform

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Agenda

Time	Event
3:00 - 3:20	Chatbots, Amazon Lex and AI: A Practical Guide
3:20 - 3:45	Digital Communication Made Easy
3:45 - 5:00	Build a Contact Center in 30 Minutes

Speakers

Chip McCoy

Strategic Solutions Senior Manager, Genesys

Abi Chandra

Senior Director, Strategic Marketing, Genesys

CX Day Venue

Aloft Houston Downtown
820 Fannin St.
Houston, TX 77002

Find Out More

Register to attend CX Day Houston!

Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations.

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Thank you for registering.

Thank you for registering for the CX Day Houston on February 21th at the Aloft Houston Downtown. We look forward to seeing you there.

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.