G-Summit Warsaw 2018
Connect. Engage. Innovate.
Come see the future of customer experience
September 26, 2018 – Warsaw, Poland
Bellotto Hotel
G-Summit Warsaw 2018 is gathering visionaries, partners and industry thought leaders from across Poland, Europe & USA. Join us to hear from engaging and dynamic speakers and participate in interactive presentations that address the main challenges to delivering exceptional customer experience.
This year’s event theme “Connect. Engage. Innovate.” will showcase how our customers are using Genesys innovations to deliver frictionless customer experience across Sales, Marketing and Service.
Connect with industry thought leaders.
Engage with peers in informative breakout sessions.
And innovate all year long on the Genesys customer experience platform.
We will keep you updated as our Genesys experts, customers and industry leaders are confirmed – watch this space!
Agenda
| Time | Event |
| 8:30 – 9:00 | Registration & Breakfast |
| 09:00 – 09:30 | Memorable Customer ExperiencesFernando Egea, Vice President, Strategic Solutions, Genesys |
| 09:30 – 10:00 | CX – a Fashion, an Opportunity or a Necessity?Malgorzata Gawrysiak, Country Sales Director, Poland, Genesys |
| 10:00 - 10:25 | New Trends in CX – Genesys Summer Release 2018Sean Straus, Solution Consulting Team Lead, CEE/SEE/CIS, Genesys |
| 10:25 – 10:45 | Allegro Case Study – E-Commerce |
| 10:45 – 11:05 | Coffee Break & Networking |
| 11:05–11:30 | Customer Services in the Digital AgeAlberto Pasi, Director Strategic Solutions, Genesys |
| 11:30–11:50 | Enterprise Operational EfficiencyAnna Wardakowska, Senior Principal PS Consultant, Poland, Genesys |
| 11:50–12:20 | Transform Your Sales & Customer Service – Change Your Way of Thinking and Implement Contact BranchArkadiusz Cempura, Head of Daily Banking Department, Euro Bank S.A. & Artur Walendzik, Dimension Data |
| 12:20–12:40 | CX in the CloudMarcin Grygielski, Commercial Sector Manager, EMEA, Genesys |
| 12:40–13:00 | Customer Experience by KIWI.COMKamil Jagodziński, Chief Customer Officer, Kiwi.com & Ben Smith, Senior Operation manager, Kiwi.com |
| 13:00–14:00 | Lunch & Networking |
| 14:00–14:20 | Enterprise EfficiencyPiotr Kurek, Digital & Business Transformation Service Line, Robotics and Cognitive Automation, Deloitte |
| 14:20–14:50 | Development of Genesys Blended AI, Chatbot and Predictive Routing SolutionsNoelia Romanillos, Business Consulting Director, EMEA, Genesys |
| 14:50–15:10 | Genesys and Google Contact Center AIMarcin Ksiazek, Senior Account Executive, Poland, Genesys |
| 15:10–15:30 | Break & Networking |
| 15:30–15:50 | Best CC Practices Presented by Customer |
| 15:50–16:10 | Chatbot, Kate & Asynchronous CommunicationAlberto Pasi, Director Strategic Solutions, Genesys |
| 16:10–16:30 | Demo – Live on StageSean Straus, Solution Consulting Team Lead, CEE/SEE/CIS, Genesys & Arkadiusz Kowalczuk, Senior Solutions Consultant, Poland, Genesys |
| 16:30 | Dinner |
Speakers
Fernando Egea
Vice President, Strategic Solutions, Genesys
Alberto Pasi
Director Strategic Solutions, Genesys
Martin Veselka
Vice President C/E Europe, Balkans, Middle East, Genesys
Malgorzata Gawrysiak
Country Sales Director, Poland, Genesys
Sean Straus
Solution Consulting Team Lead, CEE/SEE/CIS, Genesys
Anna Wardakowska
Senior Principal PS Consultant, Poland, Genesys
Artur Walendzik
Business Solutions Architect Division Manager & Business Line Manager CX, Dimension Data
Arkadiusz Cempura
Head of Daily Banking Department, Euro Bank S.A
Arkadiusz Kowalczuk
Senior Solutions Consultant, Poland, Genesys
Noelia Romanillos
Business Consulting Director, EMEA, Genesys
Marcin Grygielski
Commercial Sector Manager, EMEA, Genesys
Piotr Kurek
Digital & Business Transformation Service Line, Robotics and Cognitive Automation, Deloitte
Marcin Ksiazek
Senior Account Executive, Poland, Genesys
Kamil Jagodziński
Chief Customer Officer, Kiwi.com
Ben Smith
Senior Operation manager, Kiwi.com
Sponsors
Venue
Bellotto Hotel
Senatorska 13/15
Warsaw, Poland
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