06/27/2024 09:00 am

Future of CX in Financial Services – Dubai

Dubai, UAE

Learn all the latest CX trends and innovations in Banking to stay ahead of the curve.

CX is rapidly evolving in the financial industry with new possibilities offered by the power of AI and Cloud.
Join us in Dubai with our partner AWS for a morning session to learn all the upcoming trends affecting your industry, how to bring your CX to the next level with AI-powered solutions and increase both your customer and employee experiences.

Mandarin Oriental Jumeira

Mandarin Oriental Jumeira, Dubai - Jumeirah Beach Road - Dubai - United Arab Emirates

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Thursday, 27 June 2024

09:00 am – 10:00 am

Breakfast & Welcome Coffee

Join us for a nice welcome coffee and breakfast

10:00 am – 10:20 am

Introduction Keynote

Background information on what is affecting the financial services industry and our vision.

10:20 am – 10:50 am

Future of CX in FSI: Trends & Innovations

Deep dive around the key changes in CX and in the financial institution industry and the technologies to stay ahead of the curve.

10:50 am – 11:10 am

Coffee Break

11:10 am – 11:40 am

Building a Future-Ready Investment Firm

Deep dive on how investment firms need to prepare now for the next era of wealth management by having an artificial intelligence (AI) and digital transformation strategy that will enable them to orchestrate personalized end-to-end customer journeys that build retention and trust. 

11:40 am – 11:50 am

Short Break

11:50 am – 12:20 pm

AWS & Genesys: Better Together

Take your financial institution to the next level with Genesys and Amazon Web Services by combining contact centre as a service, cloud infrastructure and generative artificial intelligence.

12:20 pm – 12:50 pm

AI's Impact on the Customer and Employee Experience

This session will focus on how AI can be a catalyst to bring your customer and employee experiences to the next level, with demonstrations to illustrate how it can be practically implemented.

12:50 pm – 02:00 pm

Lunch cocktail

Lunch at the venue and conclusion of the event.


David Porter

Managing Director, Global Banking Industry, Genesys

Alexandros Gkindis

GCC Sales Manager, Genesys

Hussein Krayani

Solution Consulting Manager, Genesys

Gordon Sexton

Global Industry Senior Designer, Banking, Genesys

Mohit Saraswat

Senior Partner Sales Manager, Amazon Web Services

Hatim Amro

Senior Account Executive, Genesys

Mandarin Oriental Jumeira

Mandarin Oriental Jumeira, Dubai - Jumeirah Beach Road - Dubai - United Arab Emirates

Our Partner