06/05/2024 09:00 am

Future of CX: Unleash the Power of Genesys AI

Cairo, June 5th 2024

Learn all the latest CX trends and innovations in to stay ahead of the curve.

CX is rapidly evolving with new possibilities offered by the power of AI and Cloud.
Join us for a morning session to learn all the upcoming trends affecting your industry, how to bring your CX to the next level with AI-powered solutions and increase both your customer and employee experiences.

St Regis Cairo

The St. Regis Cairo, Nile Corniche, Boulaq Num.5, Bulaq, Egypt

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Wednesday, 05 June 2024

09:00 am – 10:00 am

Welcome & Registration

10:00 am – 10:30 am

Introduction Keynote

10:30 am – 11:15 am

Orchestrate better experiences with AI

Explore practical AI applications for boosting customer loyalty, enhancing employee experience, and swiftly realising AI value without complex data science or development requirements.

11:15 am – 12:00 pm

Deep Dive into Genesys Cloud

Live demo of the Genesys Cloud platform to see how it can help you reach your goals.

12:00 pm – 12:15 pm

Coffee Break

12:15 pm – 01:00 pm

How to drive amazing experiences on Social

Focus on our latest solution Radarr, our latest acquisition that will enable social listening capabilities to deliver better customer experiences.

11:50 am – 12:20 pm

AWS & Genesys: Better Together

Take your financial institution to the next level with Genesys and Amazon Web Services by combining contact centre as a service, cloud infrastructure and generative artificial intelligence.

01:00 pm – 02:15 pm

Lunch Cocktail

02:15 pm – 03:00 pm

Genesys and Salesforce: Unifying CCaaS, WEM and CRM

Learn how to simplify your tech stack, unify customer data and enable agents.

03:00 pm – 03:30 pm

Closing Message from the Team and Q&A

03:30 pm – 04:00 pm

Coffee & Networking


Alexandros Gkindis

GCC Sales Manager, Genesys

Mohamed Keshk

Senior Account Executive, Genesys

Evren Aker

Director of Partnerships, META, Genesys

Hussein Krayani

Sherif Shara

St Regis Cairo

The St. Regis Cairo, Nile Corniche, Boulaq Num.5, Bulaq, Egypt