{"id":632116,"date":"2026-07-09T14:46:06","date_gmt":"2026-07-09T21:46:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=632116"},"modified":"2026-07-09T14:46:06","modified_gmt":"2026-07-09T21:46:06","slug":"user-group-latam-aseguradora-del-sur","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/es-mx\/webinars\/user-group-latam-aseguradora-del-sur","title":{"rendered":"User Group LATAM &#8211; Aseguradora del Sur"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;]<\/p>\n<h6><span class=\"NormalTextRun SCXW238491907 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW238491907 BCX0\">User Group LATAM &#8211; Webinar<\/span><\/h6>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Caso de \u00e9xito <span class=\"TextRun MacChromeBold SCXW106099124 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW106099124 BCX0\">Aseguradora<\/span><span class=\"NormalTextRun SCXW106099124 BCX0\"> del Sur: <\/span><\/span><span class=\"TextRun MacChromeBold SCXW106099124 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW106099124 BCX0\">Experiencias<\/span><span class=\"NormalTextRun SCXW106099124 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW106099124 BCX0\">que<\/span><span class=\"NormalTextRun SCXW106099124 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW106099124 BCX0\">inspiran <\/span><\/span><span class=\"TextRun MacChromeBold SCXW106099124 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW106099124 BCX0\">la\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW106099124 BCX0\">transformaci\u00f3n<\/span><span class=\"NormalTextRun SCXW106099124 BCX0\"> digital<\/span><\/span><\/h1>\n<h6><strong>Fecha:<\/strong> Mi\u00e9rcoles 5 de agosto, 2026<br \/>\n<strong>Hora:<\/strong> 12:00 PM CDMX, 1:00 PM Bogot\u00e1, Lima, Ecuador, 2:00 PM Santiago de Chile, 3:00 PM Bs. As, S\u00e3o Paulo<\/h6>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Bienvenido de nuevo,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u00bfNo es usted?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025UkQIAU\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/632116?thankyou=632116&page_type=webinars&page_attr=Art%C3%ADculo%20web%3BInfographic%3BBest%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/632116\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"es-mx\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/632116\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"632116\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nombre\">\n        <label for=\"fe190\">Nombre<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Apellido\">\n        <label for=\"fe191\">Apellido<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Tel\u00e9fono\">\n        <label for=\"fe215\">Tel\u00e9fono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds\n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Ciudad\/Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banca<\/option><option value=\"Business Services\">Servicios empresariales<\/option><option value=\"Capital Markets\">Mercado de Capitales<\/option><option value=\"Communications\">Comunicaciones<\/option><option value=\"Consumer Products\">Bienes de Consumo<\/option><option value=\"Defense & Intelligence\">Defensa e Inteligencia<\/option><option value=\"Education & Non-Profit\">Educaci\u00f3n y Sin \u00c1nimo de Lucro<\/option><option value=\"Energy & Utilities\">Energ\u00eda y Servicios P\u00fablicos<\/option><option value=\"Entertainment\">Entretenimiento<\/option><option value=\"Government\">Gobierno<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Biociencias<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufactura<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Proveedores<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnolog\u00eda<\/option><option value=\"Travel & Hospitality\">Viajes & Hoteleria<\/option><option value=\"Retail Banking\">Banca de Retail<\/option><option value=\"Other\">Otro<\/option>\n        <\/select>\n        <label for=\"fe221\">Industria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ed. Deseo recibir informaci\u00f3n de Genesys por correo electr\u00f3nico o tel\u00e9fono.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Inscribirme\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Inscribirme\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h5>La\u00a0transformaci\u00f3n\u00a0digital cobra\u00a0verdadero\u00a0valor\u00a0cuando\u00a0se traduce\u00a0en\u00a0mejores\u00a0experiencias\u00a0para\u00a0clientes\u00a0y\u00a0colaboradores.<\/h5>\n<p><span data-contrast=\"auto\">En esta edici\u00f3n de User Group LATAM, conocer\u00e1s de primera mano c\u00f3mo Aseguradora del Sur, una de las principales aseguradoras de Ecuador, est\u00e1 impulsando la innovaci\u00f3n con Genesys Cloud\u2122, combinando automatizaci\u00f3n, inteligencia artificial y una estrategia omnicanal para transformar la experiencia del cliente y generar resultados concretos para el negocio.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Adem\u00e1s de compartir su historia de \u00e9xito, nuestros invitados mostrar\u00e1n c\u00f3mo est\u00e1n utilizando Genesys Cloud Agent Copilot y otras capacidades de IA para aumentar la productividad de los agentes, optimizar la atenci\u00f3n y ofrecer experiencias m\u00e1s personalizadas y eficientes. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ser\u00e1 una conversaci\u00f3n pr\u00e1ctica entre clientes, con aprendizajes reales, desaf\u00edos, buenas pr\u00e1cticas y recomendaciones para quienes est\u00e1n acelerando su propio camino hacia la transformaci\u00f3n digital. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\"><strong><span class=\"NormalTextRun SCXW65401948 BCX0\">Conoce<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">\u00a0la\u00a0<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">experiencia<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">\u00a0de\u00a0<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">una<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">empresa<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">que ha<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">logrado<\/span><span class=\"NormalTextRun SCXW65401948 BCX0\">:<\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;01&#8243;]<\/p>\n<p data-pm-slice=\"1 1 []\"><span class=\"TextRun SCXW20904062 BCX0\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20904062 BCX0\">Incrementar en un 80%<\/span><span class=\"NormalTextRun SCXW20904062 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW20904062 BCX0\">los<\/span><span class=\"NormalTextRun SCXW20904062 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW20904062 BCX0\">ingresos<\/span><span class=\"NormalTextRun SCXW20904062 BCX0\">\u00a0del\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW20904062 BCX0\">contact<\/span><span class=\"NormalTextRun SCXW20904062 BCX0\"> center<\/span><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;02&#8243;]<\/p>\n<p data-pm-slice=\"1 1 []\"><span class=\"NormalTextRun SCXW260323570 BCX0\">40% de\u00a0<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">reducci\u00f3n<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">en<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">\u00a0las\u00a0<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">interacciones<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">atendidas<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">por<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">agentes<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">\u00a0gracias a la\u00a0<\/span><span class=\"NormalTextRun SCXW260323570 BCX0\">automatizaci\u00f3n<\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;03&#8243;]<\/p>\n<p data-pm-slice=\"1 1 []\"><span class=\"NormalTextRun SCXW216758843 BCX0\">50% de\u00a0<\/span><span class=\"NormalTextRun SCXW216758843 BCX0\">disminuci\u00f3n<\/span><span class=\"NormalTextRun SCXW216758843 BCX0\">\u00a0de la carga\u00a0<\/span><span class=\"NormalTextRun SCXW216758843 BCX0\">operativa<\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;04&#8243;]<\/p>\n<p data-pm-slice=\"1 1 []\"><span class=\"TextRun SCXW42426342 BCX0\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW42426342 BCX0\">Una\u00a0<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\">operaci\u00f3n<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\">m\u00e1s<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\">inteligente<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\">,\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW42426342 BCX0\">omnicanal<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\">\u00a0y\u00a0<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\">preparada<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\">\u00a0para\u00a0<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\">escalar<\/span><span class=\"NormalTextRun SCXW42426342 BCX0\"> con IA\u00a0<\/span><\/span><span class=\"EOP Selected SCXW42426342 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Conoce los speakers:<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221; css=&#8221;.vc_custom_1754501852048{padding-bottom: 60px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Robi.png\" alt=\"Robinson Daniel Mera Robles\" ><\/div><div class=\"details\"><p class=\"name h5\">Robinson Daniel Mera Robles<\/p><p class=\"info\">Especialista en Transformaci\u00f3n Digital, Aseguradora del Sur<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Marco-Aseguradora-del-sur.jpeg\" alt=\"Marco D\u00edaz Guzm\u00e1n\" ><\/div><div class=\"details\"><p class=\"name h5\">Marco D\u00edaz Guzm\u00e1n<\/p><p class=\"info\">L\u00edder de Tecnolog\u00eda y Experiencia, Aseguradora del Sur<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Juliana-Spinardi-1.png\" alt=\"Juliana Spinardi\" ><\/div><div class=\"details\"><p class=\"name h5\">Juliana Spinardi<\/p><p class=\"info\">Customer Advocacy LATAM, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;] \u00a0User Group LATAM &#8211; Webinar [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Caso de \u00e9xito Aseguradora del Sur: Experiencias\u00a0que\u00a0inspiran la\u00a0transformaci\u00f3n digital Fecha: Mi\u00e9rcoles 5 de agosto, 2026 Hora: 12:00 PM CDMX, 1:00 PM Bogot\u00e1, Lima, Ecuador, 2:00 PM Santiago de Chile, 3:00 PM Bs. As, S\u00e3o Paulo [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text [&hellip;]<\/p>\n","protected":false},"author":1144,"featured_media":627086,"template":"","tax_priority":[54],"tax_contenttheme":[14937,14932,14933,14934],"tax_bundle":[15272],"tax_contenttheme2":[16173],"tax_capability_sitewide":[16212],"tax_products_programs":[16494,18473],"tax_buying_job":[16637,16670],"tax_buyer_persona":[16889,16921],"tax_sector":[16948,16930,16996,17018,17038,17064],"tax_segment":[17090,17111,17127],"class_list":["post-632116","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_priority-54","tax_contenttheme-grow-your-business-es-mx","tax_contenttheme-improve-customer-experience-es-mx","tax_contenttheme-improve-employee-experience-es-mx","tax_contenttheme-level-up-your-technology-es-mx","tax_bundle-genesys-ai-es-mx","tax_contenttheme2-level-up-your-technology-es-mx","tax_capability_sitewide-ai-and-automation-es-mx","tax_products_programs-genesys-ai-es-mx","tax_products_programs-genesys-cloud","tax_buying_job-job-1-problem-identification-es-mx","tax_buying_job-job-2-solution-exploration-es-mx","tax_buyer_persona-business-es-mx","tax_buyer_persona-technical-es-mx","tax_sector-healthcare-es-mx","tax_sector-financial-es-mx","tax_sector-industrial-es-mx","tax_sector-public-es-mx","tax_sector-retail-es-mx","tax_sector-technology-es-mx","tax_segment-enterprise-es-mx","tax_segment-midsized-es-mx","tax_segment-smb-es-mx","tax_content_type-web-article-es-mx","tax_content_type-infographic-es-mx","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"get_started_config":"default","is_zoom":true,"resource_next_steps":[{"ID":626390,"post_author":"1144","post_date":"2026-05-28 09:52:59","post_date_gmt":"2026-05-28 16:52:59","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Speech and Text Analytics com Virtual Supervisor. IA que escuta, analisa e ajuda a melhorar cada experi\u00eancia<\/h1>\r\n<h6><strong>Data:<\/strong> Quarta-feira, 12 de agosto de 2026 \ufe31 <strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscreva-se\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UVuIAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Como ajudar supervisores e equipes a melhorar desempenho e qualidade em tempo real<\/strong><\/p>\r\n<p class=\"isSelectedEnd\">\u00c0 medida que as expectativas dos clientes aumentam e as intera\u00e7\u00f5es se tornam mais complexas, as organiza\u00e7\u00f5es precisam de maior visibilidade sobre cada conversa. Descubra como a Genesys transforma intera\u00e7\u00f5es de voz e canais digitais em intelig\u00eancia acion\u00e1vel, melhora a gest\u00e3o da qualidade e promove uma cultura de melhoria cont\u00ednua do desempenho em toda a opera\u00e7\u00e3o.<\/p>\r\nParticipe desta sess\u00e3o para explorar nossos recursos avan\u00e7ados de <strong>Speech and Text Analytics<\/strong> juntamente com as funcionalidades l\u00edderes do <strong>Virtual Supervisor<\/strong>. Nossos especialistas em <strong>Workforce Engagement Management<\/strong> compartilhar\u00e3o melhores pr\u00e1ticas para utilizar an\u00e1lise de sentimento e empatia, detec\u00e7\u00e3o de t\u00f3picos, busca e an\u00e1lise de conte\u00fado, al\u00e9m de <strong>AI Scoring<\/strong> e insights impulsionados por IA.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Por que participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Descubra como o Virtual Supervisor ajuda a melhorar o desempenho e o engajamento das equipes[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Aprenda as melhores pr\u00e1ticas para an\u00e1lise de sentimento e empatia[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Descubra como o Admin Copilot simplifica e acelera tarefas administrativas[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Obtenha insights pr\u00e1ticos para maximizar o desempenho e os resultados da plataforma[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conhe\u00e7a os speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"630118\" name=\"Eduardo Garcia\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"630119\" name=\"Adriana Barreto\" title=\"Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782259950622{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Agentic Virtual Agents: a evolu\u00e7\u00e3o da IA na Genesys\r\n<\/strong><\/h5>\r\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 05 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Inscreva-se\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782226621291{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: A experi\u00eancia certa, no momento certo<\/strong><\/h5>\r\n&nbsp;\r\n<h6><em>Genesys Agent Copilot and Routing<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 26 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-copilot-and-routing|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782226532400{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Orquestrando experi\u00eancias com Journey Management e Admin Copilot\r\n<\/strong><\/h5>\r\n<h6><em>Journey Management and Admin Copilot<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 19 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Inscreva-se|target:_blank\"][\/vc_column][\/vc_row]","post_title":"Webinar: Speech and Text Analytics com Virtual Supervisor IA que escuta, analisa e ajuda a melhorar cada experi\u00eancia","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-speech-and-text-analytics-and-virtual-supervisor","to_ping":"","pinged":"","post_modified":"2026-06-26 12:50:00","post_modified_gmt":"2026-06-26 19:50:00","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=626390","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":626399,"post_author":"1144","post_date":"2026-05-28 10:17:37","post_date_gmt":"2026-05-28 17:17:37","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Orquestando experiencias: Journey Management y Admin Copilot<\/h1>\r\n<h6><strong>Fecha:<\/strong> Jueves 6 de agosto, 2026 \ufe31\u00a0 <strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscribirme\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UJFIA2\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]<strong data-start=\"658\" data-end=\"714\">La nueva forma de entender lo que viven tus clientes<\/strong>\r\n<p data-start=\"0\" data-end=\"382\">Los journeys de los clientes son cada vez son m\u00e1s complejos, y las organizaciones necesitan herramientas integrales e inteligentes para gestionar sus entornos de manera eficiente. Descubre c\u00f3mo la inteligencia a nivel de journey, combinada con soporte administrativo impulsado por IA, ayuda a los equipos a optimizar experiencias mientras simplifican la gesti\u00f3n diaria de la plataforma.<\/p>\r\n<p data-start=\"384\" data-end=\"665\">\u00danete a esta sesi\u00f3n para explorar las capacidades de Genesys Cloud Journey Management y Admin Copilot, dise\u00f1adas para optimizar y simplificar tu entorno Genesys. Esta sesi\u00f3n demostrar\u00e1 c\u00f3mo Journey Flows y las herramientas inteligentes de administraci\u00f3n generan un impacto medible.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>\u00bfPor qu\u00e9 participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Descubre c\u00f3mo Journey Management ofrece visibilidad end-to-end de las interacciones con clientes[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Aprende c\u00f3mo Journey Flows ayuda a identificar oportunidades de optimizaci\u00f3n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Comprende c\u00f3mo la detecci\u00f3n de b\u00fasqueda de contenido generan insights accionables[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Descubre c\u00f3mo AI scoring e insights fortalecen la gesti\u00f3n de calidad[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conoce los speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"626414\" name=\"Leonardo Ort\u00edz\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"626415\" name=\"Rodrigo Sanchez\" title=\"Senior Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas series:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779401409240{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: La pr\u00f3xima evoluci\u00f3n de la IA en Genesys<\/strong><\/h5>\r\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026\r\n<strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779402683308{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: IA que escucha, analiza y ayuda a mejorar cada experiencia<\/strong><\/h5>\r\n<h6><em>Speech and text analytics with Virtual Supervisor<\/em><\/h6>\r\n<strong>Fecha:<\/strong>\u00a0Mi\u00e9rcoles 15 de julio, 2026\r\n<strong>Hora:<\/strong>\u00a0Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779988613383{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: La experiencia correcta en el momento correcto<\/strong><\/h5>\r\n<h6><em style=\"font-size: 16px;\">Genesys Agent Copilot and Routing<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Jueves 13 de agosto, 2026\r\n<strong>Hora<\/strong>: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-copilot-and-routing|title:Registrarme\"][\/vc_column][\/vc_row]","post_title":"Webinar: Orquestando experiencias con Journey Management y Admin Copilot","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-journey-management-and-admin-copilot","to_ping":"","pinged":"","post_modified":"2026-05-29 13:23:29","post_modified_gmt":"2026-05-29 20:23:29","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=626399","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":626332,"post_author":"1144","post_date":"2026-05-28 10:29:33","post_date_gmt":"2026-05-28 17:29:33","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Genesys Agent Copilot and Routing: La experiencia correcta, en el momento correcto<\/h1>\r\n<h6><strong>Fecha:<\/strong> Jueves 13 de agosto, 2026 \ufe31\u00a0 <strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscribirme\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UJUIA2\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\"><strong>C\u00f3mo ayudar a tus agentes a tomar mejores decisiones en tiempo real<\/strong><\/p>\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\">A medida que la IA contin\u00faa evolucionando m\u00e1s all\u00e1 de la automatizaci\u00f3n hacia una orquestaci\u00f3n inteligente, Genesys est\u00e1 transformando la forma en que las interacciones con los clientes se enrutan, gestionan y optimizan en tiempo real.<\/p>\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\">Descubre c\u00f3mo el enrutamiento inteligente conecta a los clientes con el recurso adecuado de manera instant\u00e1nea, mientras que Copilot proporciona a los agentes orientaci\u00f3n contextual que impulsa la confianza, la eficiencia y un impacto medible.<\/p>\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\">Como continuaci\u00f3n de nuestra sesi\u00f3n anterior sobre Agentic Virtual Agent, esta sesi\u00f3n profundiza en las capacidades avanzadas de enrutamiento impulsadas por IA y explora las potentes funcionalidades adicionales de Genesys Agent Copilot.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>\u00bfPor qu\u00e9 participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]\r\n<p data-start=\"0\" data-end=\"103\">Comprende c\u00f3mo el enrutamiento avanzado impulsado por IA optimiza las interacciones con los clientes.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]\r\n<p data-start=\"105\" data-end=\"187\">Descubre c\u00f3mo Agent Copilot ayuda a los agentes con inteligencia en tiempo real.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]\r\n<p data-start=\"189\" data-end=\"281\">Aprende c\u00f3mo las recomendaciones impulsadas por IA mejoran la eficiencia y los resultados.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Conoce un adelanto de la hoja de ruta de Agent Copilot y los pr\u00f3ximos desarrollos.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conoce a los speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"626378\" name=\"Juan Carlos Tom\u00e1s\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"629772\" name=\"Arnaldo Sanfurgo\" title=\"Senior Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas series:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779400056774{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: La pr\u00f3xima evoluci\u00f3n de la IA en Genesys<\/strong><\/h5>\r\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026\r\n<strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. 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