{"id":626399,"date":"2026-05-28T10:17:37","date_gmt":"2026-05-28T17:17:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=626399"},"modified":"2026-05-29T13:23:29","modified_gmt":"2026-05-29T20:23:29","slug":"genesys-journey-management-and-admin-copilot","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/es-mx\/webinars\/genesys-journey-management-and-admin-copilot","title":{"rendered":"Webinar: Orquestando experiencias con Journey Management y Admin Copilot"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;]<\/p>\n<h6><strong>AI Webinar Series<\/strong><\/h6>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Orquestando experiencias: Journey Management y Admin Copilot<\/h1>\n<h6><strong>Fecha:<\/strong> Jueves 6 de agosto, 2026 \ufe31\u00a0 <strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Bienvenido de nuevo,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u00bfNo es usted?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025UJFIA2\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/626399?thankyou=626399&page_type=webinars&page_attr=Art%C3%ADculo%20web%3BInfographic%3BBest%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/626399\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"es-mx\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/626399\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"626399\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nombre\">\n        <label for=\"fe190\">Nombre<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Apellido\">\n        <label for=\"fe191\">Apellido<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Tel\u00e9fono\">\n        <label for=\"fe215\">Tel\u00e9fono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds\n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Ciudad\/Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banca<\/option><option value=\"Business Services\">Servicios empresariales<\/option><option value=\"Capital Markets\">Mercado de Capitales<\/option><option value=\"Communications\">Comunicaciones<\/option><option value=\"Consumer Products\">Bienes de Consumo<\/option><option value=\"Defense & Intelligence\">Defensa e Inteligencia<\/option><option value=\"Education & Non-Profit\">Educaci\u00f3n y Sin \u00c1nimo de Lucro<\/option><option value=\"Energy & Utilities\">Energ\u00eda y Servicios P\u00fablicos<\/option><option value=\"Entertainment\">Entretenimiento<\/option><option value=\"Government\">Gobierno<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Biociencias<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufactura<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Proveedores<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnolog\u00eda<\/option><option value=\"Travel & Hospitality\">Viajes & Hoteleria<\/option><option value=\"Retail Banking\">Banca de Retail<\/option><option value=\"Other\">Otro<\/option>\n        <\/select>\n        <label for=\"fe221\">Industria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ed. Deseo recibir informaci\u00f3n de Genesys por correo electr\u00f3nico o tel\u00e9fono.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Inscribirme\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Inscribirme\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<strong data-start=\"658\" data-end=\"714\">La nueva forma de entender lo que viven tus clientes<\/strong><\/p>\n<p data-start=\"0\" data-end=\"382\">Los journeys de los clientes son cada vez son m\u00e1s complejos, y las organizaciones necesitan herramientas integrales e inteligentes para gestionar sus entornos de manera eficiente. Descubre c\u00f3mo la inteligencia a nivel de journey, combinada con soporte administrativo impulsado por IA, ayuda a los equipos a optimizar experiencias mientras simplifican la gesti\u00f3n diaria de la plataforma.<\/p>\n<p data-start=\"384\" data-end=\"665\">\u00danete a esta sesi\u00f3n para explorar las capacidades de Genesys Cloud Journey Management y Admin Copilot, dise\u00f1adas para optimizar y simplificar tu entorno Genesys. Esta sesi\u00f3n demostrar\u00e1 c\u00f3mo Journey Flows y las herramientas inteligentes de administraci\u00f3n generan un impacto medible.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\"><strong>\u00bfPor qu\u00e9 participar?<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;01&#8243;]Descubre c\u00f3mo Journey Management ofrece visibilidad end-to-end de las interacciones con clientes[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;02&#8243;]Aprende c\u00f3mo Journey Flows ayuda a identificar oportunidades de optimizaci\u00f3n[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;03&#8243;]Comprende c\u00f3mo la detecci\u00f3n de b\u00fasqueda de contenido generan insights accionables[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;04&#8243;]Descubre c\u00f3mo AI scoring e insights fortalecen la gesti\u00f3n de calidad[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Conoce los speakers:<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221; css=&#8221;.vc_custom_1754501852048{padding-bottom: 60px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Foto_Leonardo-Ortiz-2.png\" alt=\"Leonardo Ort\u00edz\" ><\/div><div class=\"details\"><p class=\"name h5\">Leonardo Ort\u00edz<\/p><p class=\"info\">AI and Experience Orchestration Director, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Foto_Rodrigo-Sanchez-1.png\" alt=\"Rodrigo Sanchez\" ><\/div><div class=\"details\"><p class=\"name h5\">Rodrigo Sanchez<\/p><p class=\"info\">Senior Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Pr\u00f3ximas series:<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1779401409240  \" ><div class=\"card-body\"><h5><strong>Webinar: La pr\u00f3xima evoluci\u00f3n de la IA en Genesys<\/strong><\/h5>\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\n<p><strong>Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026<br \/>\n<strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,<br \/>\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/webinars\/introducing-agentic-virtual-agents\" target=\"\" rel=\"\">Registrarme<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1779402683308  \" ><div class=\"card-body\"><h5><strong>Webinar: IA que escucha, analiza y ayuda a mejorar cada experiencia<\/strong><\/h5>\n<h6><em>Speech and text analytics with Virtual Supervisor<\/em><\/h6>\n<p><strong>Fecha:<\/strong>\u00a0Mi\u00e9rcoles 15 de julio, 2026<br \/>\n<strong>Hora:<\/strong>\u00a0Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima,<br \/>\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/webinars\/genesys-speech-and-text-analytics-and-virtual-supervisor\" target=\"\" rel=\"\">Registrarme<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1779988613383  \" ><div class=\"card-body\"><h5><strong>Webinar: La experiencia correcta en el momento correcto<\/strong><\/h5>\n<h6><em style=\"font-size: 16px;\">Genesys Agent Copilot and Routing<\/em><\/h6>\n<p><strong>Fecha:<\/strong> Jueves 13 de agosto, 2026<br \/>\n<strong>Hora<\/strong>: 10AM CDMX, 11AM Bogot\u00e1, Lima,<br \/>\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/webinars\/genesys-copilot-and-routing\" target=\"\" rel=\"\">Registrarme<\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;] AI Webinar Series [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Orquestando experiencias: Journey Management y Admin Copilot Fecha: Jueves 6 de agosto, 2026 \ufe31\u00a0 Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]La nueva forma de entender lo que viven [&hellip;]<\/p>\n","protected":false},"author":1144,"featured_media":627092,"template":"","tax_priority":[54],"tax_contenttheme":[14937,14932,14933,14934],"tax_bundle":[15272],"tax_contenttheme2":[16173],"tax_capability_sitewide":[16212],"tax_products_programs":[16494,18473],"tax_buying_job":[16637,16670],"tax_buyer_persona":[16889,16921],"tax_sector":[16948,16930,16996,17018,17038,17064],"tax_segment":[17090,17111,17127],"class_list":["post-626399","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_priority-54","tax_contenttheme-grow-your-business-es-mx","tax_contenttheme-improve-customer-experience-es-mx","tax_contenttheme-improve-employee-experience-es-mx","tax_contenttheme-level-up-your-technology-es-mx","tax_bundle-genesys-ai-es-mx","tax_contenttheme2-level-up-your-technology-es-mx","tax_capability_sitewide-ai-and-automation-es-mx","tax_products_programs-genesys-ai-es-mx","tax_products_programs-genesys-cloud","tax_buying_job-job-1-problem-identification-es-mx","tax_buying_job-job-2-solution-exploration-es-mx","tax_buyer_persona-business-es-mx","tax_buyer_persona-technical-es-mx","tax_sector-healthcare-es-mx","tax_sector-financial-es-mx","tax_sector-industrial-es-mx","tax_sector-public-es-mx","tax_sector-retail-es-mx","tax_sector-technology-es-mx","tax_segment-enterprise-es-mx","tax_segment-midsized-es-mx","tax_segment-smb-es-mx","tax_content_type-web-article-es-mx","tax_content_type-infographic-es-mx","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"get_started_config":"default","is_zoom":false,"resource_next_steps":[{"ID":626285,"post_author":"1144","post_date":"2026-05-28 09:34:41","post_date_gmt":"2026-05-28 16:34:41","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Agentic Virtual Agents: la evoluci\u00f3n de la IA en Genesys<\/h1>\r\n<h6><strong>Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026 \ufe31\u00a0 <strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscribirme\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UJ5IAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Las organizaciones est\u00e1n evolucionando m\u00e1s all\u00e1 de la automatizaci\u00f3n tradicional hacia soluciones m\u00e1s inteligentes y aut\u00f3nomas.<\/strong><\/p>\r\n<p data-pm-slice=\"1 1 []\">Genesys est\u00e1 liderando este camino con una estrategia centrada en IA ag\u00e9ntica, dise\u00f1ada para ofrecer mayor adaptabilidad, personalizaci\u00f3n e impacto en el negocio. Genesys Cloud\u2122 Agentic Virtual Agents marca un momento clave en la evoluci\u00f3n de la experiencia del cliente impulsada por IA.<\/p>\r\n<p data-pm-slice=\"1 1 []\">Mira esta sesi\u00f3n y descubre nuestro enfoque distintivo para construir soluciones de IA en la era de la IA ag\u00e9ntica. Presentaremos nuestra m\u00e1s reciente innovaci\u00f3n, Agentic Virtual Agents, incluyendo una demostraci\u00f3n en vivo y un recorrido guiado sobre lo f\u00e1cil que es configurarlo e implementarlo.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>\u00bfPor qu\u00e9 participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]\r\n<p data-pm-slice=\"1 1 []\">Descubre c\u00f3mo Genesys est\u00e1 redefiniendo la IA con un enfoque centrado en IA ag\u00e9ntica<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]\r\n<p data-pm-slice=\"1 1 []\">Explora c\u00f3mo los agentes de IA aut\u00f3nomos pueden elevar la experiencia del cliente<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]\r\n<p data-pm-slice=\"1 1 []\">Obt\u00e9n insights sobre casos de uso pr\u00e1cticos que puedes aplicar.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]\r\n<p data-pm-slice=\"1 1 []\">Mira una demostraci\u00f3n en vivo de Agentic Virtual Agents en acci\u00f3n<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conoce los speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"626380\" name=\"Leonardo Ort\u00edz\" title=\"AI and Experience Orchestration Director\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"627013\" name=\"Jes\u00fas Giraldo\" title=\"Senior Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas series:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779400342530{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: IA que escucha, analiza y ayuda a mejorar cada experiencia<\/strong><\/h5>\r\n<h6><em>Speech and text analytics with Virtual Supervisor<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Mi\u00e9rcoles 15 de julio, 2026\r\n<strong>Hora:<\/strong> Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779986516728{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Orquestando experiencias para el journey del cliente<\/strong><\/h5>\r\n<h6><em>Journey Management and Admin Copilot<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Jueves 6 de agosto, 2026\r\n<strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779986521977{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: La experiencia correcta en el momento correcto<\/strong><\/h5>\r\n<h6><em style=\"font-size: 16px;\">Genesys Agent Copilot and Routing<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Jueves 13 de agosto, 2026\r\n<strong>Hora<\/strong>: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-copilot-and-routing|title:Registrarme\"][\/vc_column][\/vc_row]","post_title":"Webinar Agentic Virtual Agents: la evoluci\u00f3n de la IA en Genesys","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"introducing-agentic-virtual-agents","to_ping":"","pinged":"","post_modified":"2026-07-01 11:28:49","post_modified_gmt":"2026-07-01 18:28:49","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=626285","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":626390,"post_author":"1144","post_date":"2026-05-28 09:52:59","post_date_gmt":"2026-05-28 16:52:59","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Speech and Text Analytics com Virtual Supervisor. IA que escuta, analisa e ajuda a melhorar cada experi\u00eancia<\/h1>\r\n<h6><strong>Data:<\/strong> Quarta-feira, 12 de agosto de 2026 \ufe31 <strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscreva-se\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UVuIAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Como ajudar supervisores e equipes a melhorar desempenho e qualidade em tempo real<\/strong><\/p>\r\n<p class=\"isSelectedEnd\">\u00c0 medida que as expectativas dos clientes aumentam e as intera\u00e7\u00f5es se tornam mais complexas, as organiza\u00e7\u00f5es precisam de maior visibilidade sobre cada conversa. Descubra como a Genesys transforma intera\u00e7\u00f5es de voz e canais digitais em intelig\u00eancia acion\u00e1vel, melhora a gest\u00e3o da qualidade e promove uma cultura de melhoria cont\u00ednua do desempenho em toda a opera\u00e7\u00e3o.<\/p>\r\nParticipe desta sess\u00e3o para explorar nossos recursos avan\u00e7ados de <strong>Speech and Text Analytics<\/strong> juntamente com as funcionalidades l\u00edderes do <strong>Virtual Supervisor<\/strong>. Nossos especialistas em <strong>Workforce Engagement Management<\/strong> compartilhar\u00e3o melhores pr\u00e1ticas para utilizar an\u00e1lise de sentimento e empatia, detec\u00e7\u00e3o de t\u00f3picos, busca e an\u00e1lise de conte\u00fado, al\u00e9m de <strong>AI Scoring<\/strong> e insights impulsionados por IA.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Por que participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Descubra como o Virtual Supervisor ajuda a melhorar o desempenho e o engajamento das equipes[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Aprenda as melhores pr\u00e1ticas para an\u00e1lise de sentimento e empatia[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Descubra como o Admin Copilot simplifica e acelera tarefas administrativas[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Obtenha insights pr\u00e1ticos para maximizar o desempenho e os resultados da plataforma[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conhe\u00e7a os speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"630118\" name=\"Eduardo Garcia\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"630119\" name=\"Adriana Barreto\" title=\"Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782259950622{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Agentic Virtual Agents: a evolu\u00e7\u00e3o da IA na Genesys\r\n<\/strong><\/h5>\r\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 05 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Inscreva-se\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782226621291{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: A experi\u00eancia certa, no momento certo<\/strong><\/h5>\r\n&nbsp;\r\n<h6><em>Genesys Agent Copilot and Routing<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 26 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-copilot-and-routing|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782226532400{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Orquestrando experi\u00eancias com Journey Management e Admin Copilot\r\n<\/strong><\/h5>\r\n<h6><em>Journey Management and Admin Copilot<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 19 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Inscreva-se|target:_blank\"][\/vc_column][\/vc_row]","post_title":"Webinar: Speech and Text Analytics com Virtual Supervisor IA que escuta, analisa e ajuda a melhorar cada experi\u00eancia","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-speech-and-text-analytics-and-virtual-supervisor","to_ping":"","pinged":"","post_modified":"2026-06-26 12:50:00","post_modified_gmt":"2026-06-26 19:50:00","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=626390","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":626332,"post_author":"1144","post_date":"2026-05-28 10:29:33","post_date_gmt":"2026-05-28 17:29:33","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Genesys Agent Copilot and Routing: La experiencia correcta, en el momento correcto<\/h1>\r\n<h6><strong>Fecha:<\/strong> Jueves 13 de agosto, 2026 \ufe31\u00a0 <strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscribirme\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UJUIA2\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\"><strong>C\u00f3mo ayudar a tus agentes a tomar mejores decisiones en tiempo real<\/strong><\/p>\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\">A medida que la IA contin\u00faa evolucionando m\u00e1s all\u00e1 de la automatizaci\u00f3n hacia una orquestaci\u00f3n inteligente, Genesys est\u00e1 transformando la forma en que las interacciones con los clientes se enrutan, gestionan y optimizan en tiempo real.<\/p>\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\">Descubre c\u00f3mo el enrutamiento inteligente conecta a los clientes con el recurso adecuado de manera instant\u00e1nea, mientras que Copilot proporciona a los agentes orientaci\u00f3n contextual que impulsa la confianza, la eficiencia y un impacto medible.<\/p>\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\">Como continuaci\u00f3n de nuestra sesi\u00f3n anterior sobre Agentic Virtual Agent, esta sesi\u00f3n profundiza en las capacidades avanzadas de enrutamiento impulsadas por IA y explora las potentes funcionalidades adicionales de Genesys Agent Copilot.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>\u00bfPor qu\u00e9 participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]\r\n<p data-start=\"0\" data-end=\"103\">Comprende c\u00f3mo el enrutamiento avanzado impulsado por IA optimiza las interacciones con los clientes.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]\r\n<p data-start=\"105\" data-end=\"187\">Descubre c\u00f3mo Agent Copilot ayuda a los agentes con inteligencia en tiempo real.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]\r\n<p data-start=\"189\" data-end=\"281\">Aprende c\u00f3mo las recomendaciones impulsadas por IA mejoran la eficiencia y los resultados.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Conoce un adelanto de la hoja de ruta de Agent Copilot y los pr\u00f3ximos desarrollos.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conoce a los speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"626378\" name=\"Juan Carlos Tom\u00e1s\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"629772\" name=\"Arnaldo Sanfurgo\" title=\"Senior Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas series:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779400056774{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: La pr\u00f3xima evoluci\u00f3n de la IA en Genesys<\/strong><\/h5>\r\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026\r\n<strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Reg%C3%ADstrarme|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779400334882{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: IA que escucha, analiza y ayuda a mejorar cada experiencia<\/strong><\/h5>\r\n<h6><em>Speech and text analytics with Virtual Supervisor<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Mi\u00e9rcoles 15 de julio, 2026\r\n<strong>Hora:<\/strong> Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Reg%C3%ADstrarme|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779988992967{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Orquestando experiencias para el journey del cliente<\/strong><\/h5>\r\n<h6><em>Journey Management and Admin Copilot<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Jueves 6 de agosto, 2026\r\nHora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. 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Nos vemos el jueves 6 de agosto, 2026 \ufe31\u00a0 <strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. 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