{"id":626285,"date":"2026-05-28T09:34:41","date_gmt":"2026-05-28T16:34:41","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=626285"},"modified":"2026-05-28T12:28:37","modified_gmt":"2026-05-28T19:28:37","slug":"introducing-agentic-virtual-agents","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/es-mx\/webinars\/introducing-agentic-virtual-agents","title":{"rendered":"Webinar Agentic Virtual Agents: la evoluci\u00f3n de la IA en Genesys"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;]<\/p>\n<h6><strong>AI Webinar Series<\/strong><\/h6>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Agentic Virtual Agents: la evoluci\u00f3n de la IA en Genesys<\/h1>\n<h6><strong>Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026 \ufe31\u00a0 <strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Bienvenido de nuevo,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u00bfNo es usted?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025UJ5IAM\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/626285?thankyou=626285&page_type=webinars&page_attr=Art%C3%ADculo%20web%3BInfographic%3BBest%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/626285\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"es-mx\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/626285\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"626285\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nombre\">\n        <label for=\"fe190\">Nombre<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Apellido\">\n        <label for=\"fe191\">Apellido<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Tel\u00e9fono\">\n        <label for=\"fe215\">Tel\u00e9fono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds\n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Ciudad\/Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banca<\/option><option value=\"Business Services\">Servicios empresariales<\/option><option value=\"Capital Markets\">Mercado de Capitales<\/option><option value=\"Communications\">Comunicaciones<\/option><option value=\"Consumer Products\">Bienes de Consumo<\/option><option value=\"Defense & Intelligence\">Defensa e Inteligencia<\/option><option value=\"Education & Non-Profit\">Educaci\u00f3n y Sin \u00c1nimo de Lucro<\/option><option value=\"Energy & Utilities\">Energ\u00eda y Servicios P\u00fablicos<\/option><option value=\"Entertainment\">Entretenimiento<\/option><option value=\"Government\">Gobierno<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Biociencias<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufactura<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Proveedores<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnolog\u00eda<\/option><option value=\"Travel & Hospitality\">Viajes & Hoteleria<\/option><option value=\"Retail Banking\">Banca de Retail<\/option><option value=\"Other\">Otro<\/option>\n        <\/select>\n        <label for=\"fe221\">Industria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ed. Deseo recibir informaci\u00f3n de Genesys por correo electr\u00f3nico o tel\u00e9fono.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Inscribirme\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Inscribirme\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\"><strong>Las organizaciones est\u00e1n evolucionando m\u00e1s all\u00e1 de la automatizaci\u00f3n tradicional hacia soluciones m\u00e1s inteligentes y aut\u00f3nomas.<\/strong><\/p>\n<p data-pm-slice=\"1 1 []\">Genesys est\u00e1 liderando este camino con una estrategia centrada en IA ag\u00e9ntica, dise\u00f1ada para ofrecer mayor adaptabilidad, personalizaci\u00f3n e impacto en el negocio. Genesys Cloud\u2122 Agentic Virtual Agents marca un momento clave en la evoluci\u00f3n de la experiencia del cliente impulsada por IA.<\/p>\n<p data-pm-slice=\"1 1 []\">Mira esta sesi\u00f3n y descubre nuestro enfoque distintivo para construir soluciones de IA en la era de la IA ag\u00e9ntica. Presentaremos nuestra m\u00e1s reciente innovaci\u00f3n, Agentic Virtual Agents, incluyendo una demostraci\u00f3n en vivo y un recorrido guiado sobre lo f\u00e1cil que es configurarlo e implementarlo.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\"><strong>\u00bfPor qu\u00e9 participar?<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;01&#8243;]<\/p>\n<p data-pm-slice=\"1 1 []\">Descubre c\u00f3mo Genesys est\u00e1 redefiniendo la IA con un enfoque centrado en IA ag\u00e9ntica<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;02&#8243;]<\/p>\n<p data-pm-slice=\"1 1 []\">Explora c\u00f3mo los agentes de IA aut\u00f3nomos pueden elevar la experiencia del cliente<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;03&#8243;]<\/p>\n<p data-pm-slice=\"1 1 []\">Obt\u00e9n insights sobre casos de uso pr\u00e1cticos que puedes aplicar.<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;04&#8243;]<\/p>\n<p data-pm-slice=\"1 1 []\">Mira una demostraci\u00f3n en vivo de Agentic Virtual Agents en acci\u00f3n<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Conoce los speakers:<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221; css=&#8221;.vc_custom_1754501852048{padding-bottom: 60px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Foto_Leonardo-Ortiz.png\" alt=\"Leonardo Ort\u00edz\" ><\/div><div class=\"details\"><p class=\"name h5\">Leonardo Ort\u00edz<\/p><p class=\"info\">AI and Experience Orchestration Director<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Foto_Jesus-Giraldo-1.png\" alt=\"Jes\u00fas Giraldo\" ><\/div><div class=\"details\"><p class=\"name h5\">Jes\u00fas Giraldo<\/p><p class=\"info\">Senior Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Pr\u00f3ximas series:<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1779400342530  \" ><div class=\"card-body\"><h5><strong>Webinar: IA que escucha, analiza y ayuda a mejorar cada experiencia<\/strong><\/h5>\n<h6><em>Speech and text analytics with Virtual Supervisor<\/em><\/h6>\n<p><strong>Fecha:<\/strong> Mi\u00e9rcoles 15 de julio, 2026<br \/>\n<strong>Hora:<\/strong> Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima,<br \/>\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/webinars\/genesys-speech-and-text-analytics-and-virtual-supervisor\" target=\"\" rel=\"\">Registrarme<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1779986516728  \" ><div class=\"card-body\"><h5><strong>Webinar: Orquestando experiencias para el journey del cliente<\/strong><\/h5>\n<h6><em>Journey Management and Admin Copilot<\/em><\/h6>\n<p><strong>Fecha:<\/strong> Jueves 6 de agosto, 2026<br \/>\n<strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,<br \/>\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/webinars\/genesys-journey-management-and-admin-copilot\" target=\"\" rel=\"\">Registrarme<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1779986521977  \" ><div class=\"card-body\"><h5><strong>Webinar: La experiencia correcta en el momento correcto<\/strong><\/h5>\n<h6><em style=\"font-size: 16px;\">Genesys Agent Copilot and Routing<\/em><\/h6>\n<p><strong>Fecha:<\/strong> Jueves 13 de agosto, 2026<br \/>\n<strong>Hora<\/strong>: 10AM CDMX, 11AM Bogot\u00e1, Lima,<br \/>\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/webinars\/genesys-copilot-and-routing\" target=\"\" rel=\"\">Registrarme<\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;] AI Webinar Series [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Agentic Virtual Agents: la evoluci\u00f3n de la IA en Genesys Fecha: Mi\u00e9rcoles 24 de junio, 2026 \ufe31\u00a0 Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Las organizaciones est\u00e1n evolucionando [&hellip;]<\/p>\n","protected":false},"author":1144,"featured_media":627086,"template":"","tax_priority":[54],"tax_contenttheme":[14937,14932,14933,14934],"tax_bundle":[15272],"tax_contenttheme2":[16173],"tax_capability_sitewide":[16212],"tax_products_programs":[16494,18473],"tax_buying_job":[16637,16670],"tax_buyer_persona":[16889,16921],"tax_sector":[16948,16930,16996,17018,17038,17064],"tax_segment":[17090,17111,17127],"class_list":["post-626285","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_priority-54","tax_contenttheme-grow-your-business-es-mx","tax_contenttheme-improve-customer-experience-es-mx","tax_contenttheme-improve-employee-experience-es-mx","tax_contenttheme-level-up-your-technology-es-mx","tax_bundle-genesys-ai-es-mx","tax_contenttheme2-level-up-your-technology-es-mx","tax_capability_sitewide-ai-and-automation-es-mx","tax_products_programs-genesys-ai-es-mx","tax_products_programs-genesys-cloud","tax_buying_job-job-1-problem-identification-es-mx","tax_buying_job-job-2-solution-exploration-es-mx","tax_buyer_persona-business-es-mx","tax_buyer_persona-technical-es-mx","tax_sector-healthcare-es-mx","tax_sector-financial-es-mx","tax_sector-industrial-es-mx","tax_sector-public-es-mx","tax_sector-retail-es-mx","tax_sector-technology-es-mx","tax_segment-enterprise-es-mx","tax_segment-midsized-es-mx","tax_segment-smb-es-mx","tax_content_type-web-article-es-mx","tax_content_type-infographic-es-mx","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"get_started_config":"default","is_zoom":false,"resource_next_steps":[{"ID":626390,"post_author":"1144","post_date":"2026-05-28 09:52:59","post_date_gmt":"2026-05-28 16:52:59","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Speech and text analytics con Virtual Supervisor IA que escucha, analiza y ayuda a mejorar cada experiencia<\/h1>\r\n<h6><strong>Fecha:<\/strong> Mi\u00e9rcoles 15 de julio, 2026 \ufe31\u00a0 <strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscribirme\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UJAIA2\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>C\u00f3mo ayudar a supervisores y equipos a mejorar desempe\u00f1o y calidad en tiempo real<\/strong><\/p>\r\n<p data-start=\"0\" data-end=\"382\">A medida que las expectativas de los clientes aumentan y las interacciones se vuelven m\u00e1s complejas, las organizaciones necesitan una mayor visibilidad de cada conversaci\u00f3n. Descubre c\u00f3mo Genesys transforma las interacciones de voz y digitales en inteligencia accionable, mejora la gesti\u00f3n de calidad y fomenta una cultura de mejora continua del desempe\u00f1o en toda tu fuerza laboral.<\/p>\r\n<p data-start=\"384\" data-end=\"756\">\u00danete a esta sesi\u00f3n para explorar nuestras capacidades avanzadas de speech and text analytics junto con las funcionalidades l\u00edderes de Virtual Supervisor. Nuestros expertos en workforce engagement management compartir\u00e1n mejores pr\u00e1cticas para utilizar an\u00e1lisis de sentimiento y empat\u00eda, detecci\u00f3n de temas, b\u00fasqueda y an\u00e1lisis de contenido, as\u00ed como AI scoring e insights.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>\u00bfPor qu\u00e9 participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Descubre c\u00f3mo Virtual Supervisor mejora el desempe\u00f1o y engagement de los equipos[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Aprende mejores pr\u00e1cticas para an\u00e1lisis de sentimiento y empat\u00eda[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Descubre c\u00f3mo Admin Copilot simplifica y acelera tareas administrativas[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Obt\u00e9n insights pr\u00e1cticos para maximizar el desempe\u00f1o y los resultados de la plataforma[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conoce los speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"626405\" name=\"Oscar Camarillo\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"626407\" name=\"Camila Chavarro\" title=\"Senior Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas series:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779401409240{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: La pr\u00f3xima evoluci\u00f3n de la IA en Genesys<\/strong><\/h5>\r\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026\r\n<strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779401657156{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: La experiencia correcta en el momento correcto<\/strong><\/h5>\r\n<h6><em style=\"font-size: 16px;\">Genesys Agent Copilot and Routing<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Mi\u00e9rcoles 8 de julio, 2026\r\n<strong>Hora<\/strong>: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-copilot-and-routing|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779988306452{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Orquestando experiencias para el journey del cliente<\/strong><\/h5>\r\n<h6><em>Journey Management and Admin Copilot<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Jueves 6 de agosto, 2026\r\nHora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Registrarme\"][\/vc_column][\/vc_row]","post_title":"Webinar: Speech and text analytics con Virtual Supervisor IA que escucha, analiza y ayuda a mejorar cada experiencia","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-speech-and-text-analytics-and-virtual-supervisor","to_ping":"","pinged":"","post_modified":"2026-05-28 12:22:39","post_modified_gmt":"2026-05-28 19:22:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=626390","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":626399,"post_author":"1144","post_date":"2026-05-28 10:17:37","post_date_gmt":"2026-05-28 17:17:37","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Orquestando experiencias: Journey Management y Admin Copilot<\/h1>\r\n<h6><strong>Fecha:<\/strong> Jueves 6 de agosto, 2026 \ufe31\u00a0 <strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscribirme\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UJFIA2\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]<strong data-start=\"658\" data-end=\"714\">La nueva forma de entender lo que viven tus clientes<\/strong>\r\n<p data-start=\"0\" data-end=\"382\">Los journeys de los clientes son cada vez son m\u00e1s complejos, y las organizaciones necesitan herramientas integrales e inteligentes para gestionar sus entornos de manera eficiente. Descubre c\u00f3mo la inteligencia a nivel de journey, combinada con soporte administrativo impulsado por IA, ayuda a los equipos a optimizar experiencias mientras simplifican la gesti\u00f3n diaria de la plataforma.<\/p>\r\n<p data-start=\"384\" data-end=\"665\">\u00danete a esta sesi\u00f3n para explorar las capacidades de Genesys Cloud Journey Management y Admin Copilot, dise\u00f1adas para optimizar y simplificar tu entorno Genesys. Esta sesi\u00f3n demostrar\u00e1 c\u00f3mo Journey Flows y las herramientas inteligentes de administraci\u00f3n generan un impacto medible.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>\u00bfPor qu\u00e9 participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Descubre c\u00f3mo Journey Management ofrece visibilidad end-to-end de las interacciones con clientes[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Aprende c\u00f3mo Journey Flows ayuda a identificar oportunidades de optimizaci\u00f3n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Comprende c\u00f3mo la detecci\u00f3n de b\u00fasqueda de contenido generan insights accionables[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Descubre c\u00f3mo AI scoring e insights fortalecen la gesti\u00f3n de calidad[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conoce los speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"626414\" name=\"Leonardo Ort\u00edz\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"626415\" name=\"Rodrigo Sanchez\" title=\"Senior Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas series:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779401409240{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: La pr\u00f3xima evoluci\u00f3n de la IA en Genesys<\/strong><\/h5>\r\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026\r\n<strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779402683308{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: IA que escucha, analiza y ayuda a mejorar cada experiencia<\/strong><\/h5>\r\n<h6><em>Speech and text analytics with Virtual Supervisor<\/em><\/h6>\r\n<strong>Fecha:<\/strong>\u00a0Mi\u00e9rcoles 15 de julio, 2026\r\n<strong>Hora:<\/strong>\u00a0Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779988613383{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: La experiencia correcta en el momento correcto<\/strong><\/h5>\r\n<h6><em style=\"font-size: 16px;\">Genesys Agent Copilot and Routing<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Jueves 13 de agosto, 2026\r\n<strong>Hora<\/strong>: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-copilot-and-routing|title:Registrarme\"][\/vc_column][\/vc_row]","post_title":"Webinar: Orquestando experiencias con Journey Management y Admin Copilot","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-journey-management-and-admin-copilot","to_ping":"","pinged":"","post_modified":"2026-05-29 13:23:29","post_modified_gmt":"2026-05-29 20:23:29","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=626399","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":626332,"post_author":"1144","post_date":"2026-05-28 10:29:33","post_date_gmt":"2026-05-28 17:29:33","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Genesys Agent Copilot and Routing: La experiencia correcta, en el momento correcto<\/h1>\r\n<h6><strong>Fecha:<\/strong> Jueves 13 de agosto, 2026 \ufe31\u00a0 <strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscribirme\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UJUIA2\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\"><strong>C\u00f3mo ayudar a tus agentes a tomar mejores decisiones en tiempo real<\/strong><\/p>\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\">Descubre c\u00f3mo Genesys Predictive Routing y Agent Copilot utilizan inteligencia artificial para conectar autom\u00e1ticamente a cada cliente con el mejor recurso posible y ayudar a los agentes a resolver con mayor contexto, velocidad y confianza.<\/p>\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\">En esta sesi\u00f3n ver\u00e1s estas capacidades en acci\u00f3n a trav\u00e9s de casos de uso reales de negocio, explorando c\u00f3mo las organizaciones est\u00e1n creando experiencias m\u00e1s fluidas, inteligentes y personalizadas en tiempo real.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>\u00bfPor qu\u00e9 participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Conoce c\u00f3mo conectar a cada cliente con el agente m\u00e1s adecuado desde el primer momento[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Podr\u00e1s ayudar a los agentes con contexto e IA en tiempo real para resolver mejor cada interacci\u00f3n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Aprende a reducir fricci\u00f3n, mejorar tiempos de atenci\u00f3n y generar experiencias m\u00e1s fluidas[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Explora qu\u00e9 viene en el futuro de la IA aplicada a la experiencia del cliente y c\u00f3mo prepararte para ello[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conoce a los speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"626378\" name=\"Juan Carlos Tom\u00e1s\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas series:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779400056774{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: La pr\u00f3xima evoluci\u00f3n de la IA en Genesys<\/strong><\/h5>\r\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026\r\n<strong>Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Reg%C3%ADstrarme|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779400334882{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: IA que escucha, analiza y ayuda a mejorar cada experiencia<\/strong><\/h5>\r\n<h6><em>Speech and text analytics with Virtual Supervisor<\/em><\/h6>\r\n<strong>Fecha:<\/strong> Mi\u00e9rcoles 15 de julio, 2026\r\n<strong>Hora:<\/strong> Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. 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