{"id":607881,"date":"2025-12-10T14:56:56","date_gmt":"2025-12-10T22:56:56","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/customer-reference-forum-bcd-travel"},"modified":"2025-12-10T15:04:00","modified_gmt":"2025-12-10T23:04:00","slug":"customer-reference-forum-bcd-travel","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/es-mx\/webinars\/customer-reference-forum-bcd-travel","title":{"rendered":"Customer Reference Forum &#8211; BCD Travel"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"main-heading\">Entregando journeys m\u00e1s inteligentes a escala con Genesys Cloud<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"112\" data-end=\"332\">BCD transform\u00f3 su experiencia del cliente al centralizar sus operaciones y migrar a Genesys Cloud\u2122, lo que permiti\u00f3 ofrecer interacciones m\u00e1s r\u00e1pidas, eficientes en costos y personalizadas para viajeros en todo el mundo.<\/p>\n<p data-start=\"334\" data-end=\"579\">Esta sesi\u00f3n interactiva mostrar\u00e1 c\u00f3mo los viajeros ya se benefician de llamadas m\u00e1s cortas y transferencias autom\u00e1ticas a sus agentes preferidos, mientras que BCD ha ganado un fuerte momentum interno para impulsar la siguiente ola de innovaci\u00f3n.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"72\" data-end=\"116\"><strong data-start=\"72\" data-end=\"116\">17 de diciembre de 2025 &#8211; 12:00 p. m. ET<\/strong><\/p>\n<p data-start=\"118\" data-end=\"137\"><strong data-start=\"118\" data-end=\"137\">Zoom (En l\u00ednea)<\/strong><\/p>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]\u00danete a nosotros en un foro de referencia en vivo con <strong>Christina Bell, Vice President of Contact Center Operations<\/strong>, para conocer c\u00f3mo <b>BCD Travel<\/b> utiliza Genesys Cloud para:<\/p>\n<ul>\n<li><b>Mejorar la experiencia del viajero<\/b><\/li>\n<li>Optimizar actividades en puntos clave de contacto mediante <strong>automatizaci\u00f3n<\/strong><\/li>\n<li><strong>Empoderar a los empleados<\/strong> para aprovechar su experiencia en el sector de viajes con <strong>herramientas de gesti\u00f3n del engagement de la fuerza laboral<\/strong><\/li>\n<\/ul>\n<p>Durante este foro en vivo podr\u00e1s interactuar y hacer preguntas. Est\u00e1s invitado(a) a participar.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start\">\n            <div class=\"card-body\">\n                <h5 class=\"card-title\">Thanks for joining us!<\/h5>\n                <p class=\"card-text\">While we get the webinar recording ready, here are some ways to keep exploring and stay connected.<\/p>\n\n                <div class=\"btn-container   vc_custom_1710857185398\">\n                    <a role=\"button\" aria-expanded=\"true\" aria-haspopup=\"true\" data-bs-toggle=\"modal\" data-bs-target=\"#getStartedBox\" href=\"#\" aria-label=\"Get started\" class=\"btn btn-primary\">Get started<\/a>\n                    <a role=\"button\" class=\"btn btn-ff-primary chevron\" href=\"https:\/\/www.genesys.com\/es-mx\/events\" target=\"\" rel=\"\">Events & webinars<\/a><\/div>\n                <\/div>\n        <\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h4><strong data-start=\"111\" data-end=\"155\">Pr\u00f3ximos Foros de Referencia de Clientes<\/strong><\/h4>\n<p data-start=\"157\" data-end=\"287\">No te pierdas los pr\u00f3ximos foros de referencia de clientes \u2014 mantente atento(a) a este espacio para conocer las pr\u00f3ximas sesiones.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1733151066545{padding-top: 0px !important;}&#8221;][vc_row el_class=&#8221;mx-0&#8243;][vc_column background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;p-md-3 px-1&#8243;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Conoce a los Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/4ce5b1416e38.jpg\" alt=\"Claire Beatty\" ><\/div><div class=\"details\"><p class=\"name h5\">Claire Beatty<\/p><p class=\"info\">Senior Director of Customer Advocacy, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/1740188467320.jpg\" alt=\"Christina Bell\" ><\/div><div class=\"details\"><p class=\"name h5\">Christina Bell<\/p><p class=\"info\">Vice President of Contact Center Operations, BCD Travel<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Entregando journeys m\u00e1s inteligentes a escala con Genesys Cloud [\/vc_column_text][vc_column_text css=&#8221;&#8221;] BCD transform\u00f3 su experiencia del cliente al centralizar sus operaciones y migrar a Genesys Cloud\u2122, lo que permiti\u00f3 ofrecer interacciones m\u00e1s r\u00e1pidas, eficientes en costos y personalizadas para viajeros en todo el mundo. Esta sesi\u00f3n interactiva mostrar\u00e1 c\u00f3mo los viajeros ya [&hellip;]<\/p>\n","protected":false},"author":1184,"featured_media":571621,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-607881","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"utm_pass":false,"asset_expiration":"","resource_next_steps":[{"ID":509036,"post_author":"911","post_date":"2024-03-07 12:56:17","post_date_gmt":"2024-03-07 20:56:17","post_content":"","post_title":"Gu\u00eda del comprador de contact center","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"contact-center-buyers-guide","to_ping":"","pinged":"","post_modified":"2026-02-24 07:12:19","post_modified_gmt":"2026-02-24 15:12:19","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=509036","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":608853,"post_author":"932","post_date":"2022-06-21 12:35:56","post_date_gmt":"2022-06-21 19:35:56","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%5D\"][vc_row gap=\"10\" equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1730165246832{border-top-width: 20px !important;border-right-width: 20px !important;}\"]\r\n<h1>\u00a1Es hora de una demo!<\/h1>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform form_p_target=\"custom\" cta_button=\"Ver ahora\" cta_header=\"Ver\" cid_id=\"7011T000001YmBvQAK\" url=\"https:\/\/www.genesys.com\/resources\/introduction-to-genesys-cloud-cx\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text]La plataforma Genesys Cloud\u2122 es una soluci\u00f3n de contact center todo en uno que te permite potenciar experiencias profundamente conectadas, pero no te f\u00edes solo de nuestras palabras. Descubre todo lo que puedes hacer con Genesys Cloud en esta demo interactiva de 20 minutos.\r\n\r\nDescubre c\u00f3mo puedes:\r\n<ul>\r\n \t<li>Orquestar comunicaciones omnicanal de autoservicio y asistidas por agentes<\/li>\r\n \t<li>Automatizar buenos resultados mediante una IA lista para usar<\/li>\r\n \t<li>Priorizar a los empleados con herramientas nativas para la gesti\u00f3n del engagement de la fuerza de trabajo (WEM)<\/li>\r\n \t<li>Impulsar la productividad y la eficiencia a trav\u00e9s de herramientas de gesti\u00f3n con IA<\/li>\r\n \t<li>Obtener visibilidad de los journeys del cliente y empleado mediante herramientas de an\u00e1lisis<\/li>\r\n \t<li>Integrar f\u00e1cilmente con los sistemas y datos actuales<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_single_image image=\"605401\" alignment=\"center\" css=\"\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Conoce Genesys Cloud","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"get-to-know-genesys-cloud-cx","to_ping":"","pinged":"","post_modified":"2025-12-16 22:34:04","post_modified_gmt":"2025-12-17 06:34:04","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/get-to-know-genesys-cloud-cx","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":489541,"post_author":"853","post_date":"2023-08-29 08:19:09","post_date_gmt":"2023-08-29 15:19:09","post_content":"[vc_section][vc_row][vc_column][vc_single_image image=\"487344\" alignment=\"center\"][\/vc_column][\/vc_row][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1 text-orange\">Live webinar<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1 class=\"font-roboto\">Unleashing the power and possibility of AI<\/h1>\r\n<strong class=\"text-blue\">How predictive, conversational and generative AI improve CX outcomes\u00a0<\/strong>[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text]Some contact centres are using artificial intelligence (AI) to automate service, improve efficiency and personalise customer interactions. But many organisations are still undecided about how to leverage the power of AI.\r\n\r\nThe recent buzz about generative AI has sparked renewed interest in AI, but it hasn\u2019t delivered a clear answer to the age-old question: Where do we start?\r\n\r\nJoin leading AI experts as they explore the practical applications of AI across multiple dimensions in modern contact centres. Discover how the evolution of AI has opened new opportunities for innovation and learn how to harness its power to achieve remarkable results.\r\n\r\nTake home new knowledge for harnessing the power and potential of AI to create new service models, drive down costs and improve customer experience outcomes.\r\n<p class=\"text-orange\"><strong>Key webinar highlights:<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>Explore exactly <strong>how AI is evolving <\/strong>to revolutionise customer service and operational efficiency<\/li>\r\n \t<li>Delve into the <strong>ways AI can enhance customer experiences<\/strong> and boost satisfaction<\/li>\r\n \t<li>Discover how to <strong>integrate generative AI into your customer experience strategy<\/strong> and deliver measurable value<\/li>\r\n<\/ul>\r\n<span class=\"TextRun SCXW150968553 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW150968553 BCX0\">Reserve your spot now!<\/span><\/span>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Register\" cta_button=\"Register now\" form_reach=\"noreach\"][vc_row_inner r_gutter_size=\"gutter-small\"][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443645\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">North America<\/p>\r\n<p class=\"text-mid-gray text-16 font-roboto\" style=\"text-align: center;\">10\/4\/2023\r\n2 PM ET \/\r\n11 AM PT<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443663\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">Europe, Middle East &amp; Africa<\/p>\r\n<p class=\"font-roboto text-16 text-mid-gray\" style=\"text-align: center;\">10\/5\/2023\r\n2 PM BST \/\r\n3 PM CEST<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443664\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">Asia-Pacific<\/p>\r\n<p class=\"font-roboto text-16 text-mid-gray\" style=\"text-align: center;\">10\/5\/2023\r\n1 PM AEST \/\r\n11 AM SGT<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=\".vc_custom_1692310919500{padding-top: 30px !important;}\"]<em class=\"text-16\">*Please note that space is limited, so early registration is recommended.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\r\n<h3 style=\"text-align: center;\"><strong class=\"no-bottom-padding no-bottom-margin no-padding font-roboto\">Meet the speakers<\/strong><\/h3>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486098\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jane Hendricks<\/strong>\r\nProduct Marketing Director, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486099\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><b class=\"text-orange\">David Myron\u00a0<\/b>\r\nPrincipal Analyst, Customer Engagement\r\nOmdia<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]\r\n\r\n<hr \/>\r\n\r\n<b><span class=\"text-blue\" data-contrast=\"auto\">Who should attend:<\/span><\/b><span class=\"text-blue\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">This webinar is ideal for contact centre leaders, customer service managers, business executives and anyone interested in leveraging AI to enhance their customer experience capabilities.<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]","post_title":"Unleashing the power and possibility of AI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"unleashing-the-power-and-possibility-of-ai","to_ping":"","pinged":"","post_modified":"2024-06-20 02:51:49","post_modified_gmt":"2024-06-20 09:51:49","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/webinars\/unleashing-the-power-and-possibility-of-ai","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"w_tycontent":"<p dir=\"auto\">Gracias por registrarte. En breve recibir\u00e1s un enlace de Zoom Webinar. Si tienes alguna pregunta, por favor contacta a <a href=\"mailto:katie.evans@genesys.com\">katie.evans@genesys.com<\/a>.<\/p>\n","meta_title":"Global Customer Reference Forum ","meta_description":"\u00danete a este Genesys Customer Reference Forum para conocer c\u00f3mo BCD transform\u00f3 su experiencia del cliente al centralizar sus operaciones y migrar a Genesys Cloud\u2122, lo que permiti\u00f3 ofrecer interacciones m\u00e1s r\u00e1pidas, eficientes en costos y personalizadas para viajeros en todo el mundo.","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"top","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"get_started_config":"default","is_zoom":true,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"12\/17\/2025 12:00 pm","w_edate":"12\/17\/2025 12:00 pm","w_scope":"single","w_single_timezone":"","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_global_intellimize":true,"enable_intellimize_api":false,"enable_anti_flicker":false,"enable_ab_test":false,"next_steps_type":"default","ns_title":"","ns_subtitle":""},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/607881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/1184"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/607881\/revisions"}],"predecessor-version":[{"id":607884,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/607881\/revisions\/607884"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/571621"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=607881"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=607881"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=607881"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=607881"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=607881"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=607881"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=607881"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=607881"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=607881"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=607881"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=607881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}