{"id":467592,"date":"2023-03-02T12:47:10","date_gmt":"2023-03-02T20:47:10","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=467592"},"modified":"2023-03-02T12:50:58","modified_gmt":"2023-03-02T20:50:58","slug":"forecasting-the-future-of-cx-six-trends-for-2023","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/es-mx\/webinars\/forecasting-the-future-of-cx-six-trends-for-2023","title":{"rendered":"Pronosticando el futuro de CX: Seis tendencias para el 2023"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p class=\"pre_h1\">Ya disponible<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Pronosticando el futuro de CX: Seis tendencias para el 2023<\/h1>\n<p>[\/vc_column_text][vc_column_text]C\u00f3mo mantenerse competitivo en el clima actual.[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<div class=\"OutlineElement Ltr SCXW165032582 BCX0\" style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px;\"><\/div>\n<p>En tiempos de incertidumbre, puede ser dif\u00edcil ver lo que se avecina, y a\u00fan m\u00e1s dif\u00edcil prepararse para ello. Pero en medio de la volatilidad actual, <strong class=\"text-orange\">algunas tendencias son claras<\/strong>. Comprenderlas le dar\u00e1 una ventaja competitiva.<\/p>\n<p>El \u00e9xito en la econom\u00eda de la experiencia a\u00fan implica adoptar un enfoque centrado en el cliente. Pero lo que eso significa, y c\u00f3mo las organizaciones cumplen esa promesa, est\u00e1 cambiando. La tecnolog\u00eda y la experiencia de los empleados desempe\u00f1ar\u00e1n un papel destacado en lo que suceda a continuaci\u00f3n.<\/p>\n<p>En esta sesi\u00f3n, los expertos de la industria y los l\u00edderes de opini\u00f3n ofrecen una mirada a<strong class=\"text-orange\">\u00a0las tendencias de experiencia del cliente m\u00e1s importantes de 2023.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"text-blue font-swb\">Conozca c\u00f3mo estas tendencias definir\u00e1n el futuro:<\/p>\n<p>[\/vc_column_text]<div class=\"component icon-list w-100  horizontal text-start\"><div class=\"row no-gutters p-0 m-0\"><div class=\"col-md-1 me-auto\"><i class=\"mb-1 icon-size-regular fak fa-gen-ai-acronym text-light-blue\"><\/i><\/div><div class=\"col-md-10\"><p>El an\u00e1lisis avanzado y la orquestaci\u00f3n impulsada por IA remodelar\u00e1n la experiencia del cliente<\/p>\n<\/div><\/div><\/div><div class=\"component icon-list w-100  horizontal text-start\"><div class=\"row no-gutters p-0 m-0\"><div class=\"col-md-1 me-auto\"><i class=\"mb-1 icon-size-regular fak fa-gen-mobile-laptop text-light-blue\"><\/i><\/div><div class=\"col-md-10\"><p>La tecnolog\u00eda transformacional ofrecer\u00e1 simplicidad, eficiencia y agilidad sin precedentes<\/p>\n<\/div><\/div><\/div><div class=\"component icon-list w-100  horizontal text-start\"><div class=\"row no-gutters p-0 m-0\"><div class=\"col-md-1 me-auto\"><i class=\"mb-1 icon-size-regular fak fa-gen-people-3 text-light-blue\"><\/i><\/div><div class=\"col-md-10\"><p>Una experiencia de empleado reinventada impulsar\u00e1 una resiliencia empresarial duradera<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return 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country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Ciudad\/Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ciudad\">\n        <label 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Consumo<\/option><option value=\"Defense & Intelligence\">Defensa e Inteligencia<\/option><option value=\"Education & Non-Profit\">Educaci\u00f3n y Sin \u00c1nimo de Lucro<\/option><option value=\"Energy & Utilities\">Energ\u00eda y Servicios P\u00fablicos<\/option><option value=\"Entertainment\">Entretenimiento<\/option><option value=\"Government\">Gobierno<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Biociencias<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufactura<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Proveedores<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnolog\u00eda<\/option><option value=\"Travel & Hospitality\">Viajes & Hoteleria<\/option><option value=\"Retail Banking\">Banca de Retail<\/option><option value=\"Other\">Otro<\/option>\n        <\/select>\n        <label for=\"fe221\">Industria<span 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name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">De 1 a 20<\/option><option value=\"21-50\">Entre 21 y 50<\/option><option value=\"51-100\">Entre 50 y 100<\/option><option value=\"101-300\">Entre 101 y 300<\/option><option value=\"301-500\">Entre 301 y 500<\/option><option value=\"501-1000\">Entre 501 y 1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No tengo un Centro de Contacto<\/option><option value=\"Don't Know\">No lo s\u00e9<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de Agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ed. Deseo recibir informaci\u00f3n de Genesys por correo electr\u00f3nico o tel\u00e9fono.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Quiero ser contactado por un especialista de CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u00a1Ver ahora!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u00a1Ver ahora!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Conozca los Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text css=&#8221;.vc_custom_1671047825031{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458438 size-full\" src=\"https:\/\/www.genesys.com\/media\/Rebecca-Wetterman-Round-3.png\" alt=\"\" width=\"105\" height=\"105\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Rebecca Wettemann<\/strong><br \/>\nCEO and Principal Analyst<br \/>\nValoir<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668790369433{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458709 size-full\" src=\"https:\/\/www.genesys.com\/media\/Lori-Bocklund-Round-2.png\" alt=\"\" width=\"105\" height=\"105\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Lori Bocklund<br \/>\n<\/strong>Founder and President<br \/>\nStrategic Contact<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1671024266320{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-459716 \" src=\"https:\/\/www.genesys.com\/media\/Phoebe-M-Asquith.png\" alt=\"\" width=\"110\" height=\"114\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Dr. Phoebe Asquith<br \/>\n<\/strong>Lead Psychologist and Wellbeing Consultant<br \/>\nSabio Group<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668699600266{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458710 size-full\" src=\"https:\/\/www.genesys.com\/media\/Dr.-Natalie.png\" alt=\"\" width=\"105\" height=\"105\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Dr. Natalie Petouhoff<br \/>\n<\/strong>Senior Strategic Business Consultant Director<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1671024566225{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-459637\" src=\"https:\/\/www.genesys.com\/media\/headshot_Steve-Offsey-O_200x200-144x144.png\" alt=\"\" width=\"98\" height=\"98\" srcset=\"https:\/\/www.genesys.com\/media\/headshot_Steve-Offsey-O_200x200-144x144.png 144w, https:\/\/www.genesys.com\/media\/headshot_Steve-Offsey-O_200x200.png 200w\" sizes=\"(max-width: 98px) 100vw, 98px\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Steve Offsey<br \/>\n<\/strong>Vice President of Marketing &#8211; Pointillist<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1669828365165{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-459733 \" src=\"https:\/\/www.genesys.com\/media\/David-Wasserman.png\" alt=\"\" width=\"112\" height=\"112\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>David Wasserman<br \/>\n<\/strong>Senior Director of Product Marketing<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668700456731{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; 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