{"id":105989,"date":"2018-11-01T09:57:02","date_gmt":"2018-11-01T16:57:02","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=105989"},"modified":"2018-11-01T09:57:02","modified_gmt":"2018-11-01T16:57:02","slug":"chatbots-ia-iot-y-asistentes-virtuales-cuales-son-las-tendencias-de-cx-para-2018","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/es-mx\/webinars\/chatbots-ia-iot-y-asistentes-virtuales-cuales-son-las-tendencias-de-cx-para-2018","title":{"rendered":"Chatbots, IA, IoT y Asistentes Virtuales: \u00bfCu\u00e1les son las Tendencias de CX para 2018?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Chatbots, IA, IoT y Asistentes Virtuales: \u00bfCu\u00e1les son las Tendencias de CX para 2018?<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Para satisfacer las expectativas del cliente moderno en 2018, las empresas deben contemplar mucho m\u00e1s que la adopci\u00f3n de canales digitales en su servicio de atenci\u00f3n. De hecho, deben concentrarse en entregar la mejor experiencia del cliente basada en el historial de interacci\u00f3n a trav\u00e9s de chatbots, engagement visual (pantalla compartida con agentes) e interfaz de voz.<\/p>\n<p>En 2018 las empresas tambi\u00e9n deber\u00e1n reinventar sus operaciones y colocar la automatizaci\u00f3n y la inteligencia artificial (IA) en el centro de su estrategia. La IA aumenta la habilidad de los agentes, puesto que se hace cargo de tareas b\u00e1sicas como recolectar y proporcionar informaci\u00f3n, lo que les permite dedicarse a resolver llamadas complejas y a construir relaciones duraderas con el cliente para lograr su satisfacci\u00f3n y lealtad.<\/p>\n<p>Vea este webinar y conozca las tendencias del servicio al cliente para 2018:<\/p>\n<ul>\n<li>C\u00f3mo los chatbots habilitados con IA est\u00e1n revolucionando la atenci\u00f3n al cliente.<\/li>\n<li>C\u00f3mo los asistentes virtuales (Alexa, Siri, Google Home) se convertir\u00e1n en el componente central de la experiencia del cliente.<\/li>\n<li>C\u00f3mo el engagement visual, el chat de video, la conavegaci\u00f3n y la pantalla compartida transforman la experiencia del cliente y del agente.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Orador<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;106002&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Bruno Bertini<\/strong><br \/>\nDiretor de Marketing<br \/>\nLATAM Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" 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De hecho, deben concentrarse en entregar la mejor experiencia del cliente basada en el historial de interacci\u00f3n a trav\u00e9s de chatbots, engagement visual (pantalla compartida con agentes) [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-105989","webinars","type-webinars","status-publish","hentry"],"acf":{"w_sdate":"02\/27\/2018 12:00 am","w_edate":"02\/27\/2018 12:00 am","w_scope":"single","w_single_timezone":"","utm_pass":false,"w_tycontent":"<p>Su lugar est\u00e1 confirmado en el webinar: Chatbots, IA, IoT y Asistentes Virtuales: \u00bfCu\u00e1les son las Tendencias de CX para 2018? Compruebe su bandeja de entrada o de spam para obtener los detalles necesarios para acceder al evento.<\/p>\n<p>Si tiene alguna duda, env\u00ede un correo a: <a href=\"mailto:karina.andrade@genesys.com\">karina.andrade@genesys.com<\/a><\/p>\n","resource_next_steps":"","meta_title":"Chatbots, IA, IoT y Asistentes Virtuales: \u00bfCu\u00e1les son las Tendencias de CX para 2018? | Genesys","meta_description":"Participa en el webinar de Genesys y conoce las tendencias innovadoras de CX para 2018"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/105989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/15"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/105989\/revisions"}],"predecessor-version":[{"id":106018,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/105989\/revisions\/106018"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=105989"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=105989"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=105989"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=105989"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=105989"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=105989"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=105989"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=105989"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=105989"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=105989"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=105989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}