{"id":646321,"date":"2026-10-07T08:01:24","date_gmt":"2026-10-07T15:01:24","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/informe-ganar-en-la-era-agentica"},"modified":"2026-10-09T03:58:43","modified_gmt":"2026-10-09T10:58:43","slug":"winning-in-the-agentic-era","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/es-mx\/resources\/winning-in-the-agentic-era","title":{"rendered":"Informe: Ganar en la Era Ag\u00e9ntica"},"content":{"rendered":"

[vc_section sec_modern_width=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D” el_class=”custom-template resource-template resource-ungated-page hero-triggered”][vc_row][vc_column width=”5\/6″ offset=”vc_col-xs-offset-1 vc_col-xs-10″][vc_column_text css=””]<\/p>\n

C\u00f3mo ganar en la Era Ag\u00e9ntica<\/h1>\n

Hoy, todas las empresas son evaluadas frente a las mejores experiencias que sus clientes han vivido. Sumar m\u00e1s IA independiente a tu stack tecnol\u00f3gico heredado no cerrar\u00e1 esa brecha. Descubre por qu\u00e9 la orquestaci\u00f3n ag\u00e9ntica determinar\u00e1 qui\u00e9nes liderar\u00e1n la pr\u00f3xima d\u00e9cada de la experiencia del cliente. Empieza hoy con una experiencia, en lugar de un roadmap de cinco a\u00f1os.<\/p>\n

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Descarga el informe<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D” el_id=”resources-media” el_class=”single-media-container media-section ungated-page has-media”][vc_row][vc_column][vc_raw_html css=””]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[\/vc_raw_html][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column]
\"Es<\/div>

Informe<\/p>

El estado de la experiencia del cliente<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"Es<\/div>

Gu\u00eda pr\u00e1ctica<\/p>

Manual de CX para la Era Ag\u00e9ntica<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"Sustainable<\/div>

2026 Genesys Sustainability Report<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section sec_modern_width=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D” el_class=”custom-template resource-template resource-ungated-page hero-triggered”][vc_row][vc_column width=”5\/6″ offset=”vc_col-xs-offset-1 vc_col-xs-10″][vc_column_text css=””] C\u00f3mo ganar en la Era Ag\u00e9ntica Hoy, todas las empresas son evaluadas frente a las mejores experiencias que sus clientes han vivido. Sumar m\u00e1s IA independiente a tu stack tecnol\u00f3gico heredado no cerrar\u00e1 esa brecha. Descubre por qu\u00e9 la orquestaci\u00f3n ag\u00e9ntica determinar\u00e1 qui\u00e9nes […]<\/p>\n","protected":false},"author":949,"featured_media":638926,"template":"","tax_priority":[54],"tax_contenttheme":[14934],"tax_bundle":[],"tax_contenttheme2":[16162,16141],"tax_capability_sitewide":[16212],"tax_products_programs":[16494,18473],"tax_buying_job":[16637],"tax_buyer_persona":[16889],"tax_sector":[16948,16930,16996,17018,17038,17064],"tax_segment":[17090,17111,17127],"class_list":["post-646321","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_contenttheme-level-up-your-technology-es-mx","tax_contenttheme2-improve-employee-experience-es-mx","tax_contenttheme2-improve-customer-experience-es-mx","tax_capability_sitewide-ai-and-automation-es-mx","tax_products_programs-genesys-ai-es-mx","tax_products_programs-genesys-cloud","tax_buying_job-job-1-problem-identification-es-mx","tax_buyer_persona-business-es-mx","tax_sector-healthcare-es-mx","tax_sector-financial-es-mx","tax_sector-industrial-es-mx","tax_sector-public-es-mx","tax_sector-retail-es-mx","tax_sector-technology-es-mx","tax_segment-enterprise-es-mx","tax_segment-midsized-es-mx","tax_segment-smb-es-mx","tax_content_type-white-paper-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/646321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/949"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/646321\/revisions"}],"predecessor-version":[{"id":646835,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/646321\/revisions\/646835"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/638926"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=646321"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=646321"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=646321"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=646321"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=646321"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=646321"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=646321"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=646321"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=646321"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=646321"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=646321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}