{"id":401804,"date":"2021-09-14T14:01:15","date_gmt":"2021-09-14T21:01:15","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/los-analistas-y-los-usuarios-estan-de-acuerdo-genesys-cloud-cx-es-la-plataforma-lider-para-contact-centers"},"modified":"2025-12-14T23:33:23","modified_gmt":"2025-12-15T07:33:23","slug":"analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/es-mx\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform","title":{"rendered":"Los analistas y los usuarios est\u00e1n de acuerdo: Genesys\u00a0Cloud es la plataforma l\u00edder para contact centers"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;brand-update&#8221; css=&#8221;.vc_custom_1751568454126{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;form&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;forced-circle&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Los analistas y los usuarios est\u00e1n de acuerdo: Genesys es l\u00edder del sector<\/h1>\n<p class=\"text-22 font-weight-regular\">Obt\u00e9n informes de analistas y rese\u00f1as de usuarios, todo en un solo paquete. Comprueba por qu\u00e9 las organizaciones m\u00e1s importantes eligen la plataforma Genesys Cloud\u2122.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Bienvenido de nuevo,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u00bfNo es usted?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001kozIQAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/resources.genesys.com\/resource-five-industry-reports\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/401804\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"resources\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"es-mx\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/401804\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"401804\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nombre\">\n        <label for=\"fe190\">Nombre<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Apellido\">\n        <label for=\"fe191\">Apellido<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vicepresidente<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Ingeniero \/ arquitecto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Socio<\/option><option value=\"Staff\">Personal<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe219\">Nivel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclamos<\/option><option value=\"Collections\">Cobranzas<\/option><option value=\"Contact Center Management\">Gesti\u00f3n del centro de contacto<\/option><option value=\"Customer Experience\">Experiencia del cliente<\/option><option value=\"Customer Service\">Servicio al Cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Canales digitales y de comercio electr\u00f3nico<\/option><option value=\"Finance\">Finanzas<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnolog\u00edas de la informaci\u00f3n<\/option><option value=\"IT Architecture\">Arquitectura de TI<\/option><option value=\"IT Infrastructure\">Infraestructura de TI<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Mercadeo<\/option><option value=\"Operations \/ Process Management\">Gesti\u00f3n de operaciones \/ procesos<\/option><option value=\"Production Management\">Gesti\u00f3n de la producci\u00f3n<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Ventas<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe218\">Funci\u00f3n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Tel\u00e9fono\">\n        <label for=\"fe215\">Tel\u00e9fono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds\n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Ciudad\/Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ciudad\">\n        <label for=\"fe226\">Ciudad<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banca<\/option><option value=\"Business Services\">Servicios empresariales<\/option><option value=\"Capital Markets\">Mercado de Capitales<\/option><option value=\"Communications\">Comunicaciones<\/option><option value=\"Consumer Products\">Bienes de Consumo<\/option><option value=\"Defense & Intelligence\">Defensa e Inteligencia<\/option><option value=\"Education & Non-Profit\">Educaci\u00f3n y Sin \u00c1nimo de Lucro<\/option><option value=\"Energy & Utilities\">Energ\u00eda y Servicios P\u00fablicos<\/option><option value=\"Entertainment\">Entretenimiento<\/option><option value=\"Government\">Gobierno<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Biociencias<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufactura<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Proveedores<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnolog\u00eda<\/option><option value=\"Travel & Hospitality\">Viajes & Hoteleria<\/option><option value=\"Retail Banking\">Banca de Retail<\/option><option value=\"Other\">Otro<\/option>\n        <\/select>\n        <label for=\"fe221\">Industria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas investigando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de negocio<\/option><option value=\"Comparing solutions\">Comparando soluciones<\/option><option value=\"Ready for a conversation\">Listo para una conversaci\u00f3n<\/option>\n        <\/select>\n        <label for=\"fe222\">Nivel de Inter\u00e9s<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">De 1 a 20<\/option><option value=\"21-50\">Entre 21 y 50<\/option><option value=\"51-100\">Entre 50 y 100<\/option><option value=\"101-300\">Entre 101 y 300<\/option><option value=\"301-500\">Entre 301 y 500<\/option><option value=\"501-1000\">Entre 501 y 1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No tengo un Centro de Contacto<\/option><option value=\"Don't Know\">No lo s\u00e9<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de Agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ed. Deseo recibir informaci\u00f3n de Genesys por correo electr\u00f3nico o tel\u00e9fono.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Quiero ser contactado por un especialista de CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Descargar el paquete\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Descargar el paquete\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1751568209261{margin-top: 0px !important;padding-top: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;mt-0 pt-0&#8243;][vc_row css=&#8221;.vc_custom_1751568221918{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1751566884405{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604444&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1751566884405{margin-top: 0px !important;padding-top: 0px !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column c_sticky=&#8221;yes&#8221; width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1759510120999{margin-top: 2rem !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">Explora los datos de los analistas de la industria<\/h2>\n<p class=\"text-22 text-balance\">Descubre por qu\u00e9 Gartner, Forrester y otros consideran que Genesys Cloud es la plataforma l\u00edder del sector.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Obtener el paquete ahora<\/a><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243;]<style type='text\/css'>\r .space-between .card-body{display: flex; flex-direction: column; justify-content: space-between;}\r <\/style>[vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/es-mx\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>Informe de Gartner<sup>\u00ae<\/sup> 2025: Capacidades cr\u00edticas para contact center como servicio<\/strong><\/p>\n<p class=\"text-18\">Genesys fue el \u00fanico proveedor que obtuvo la calificaci\u00f3n m\u00e1s alta en tres de cinco casos de uso.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/es-mx\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"1632\" height=\"260\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/forrester-RGB_logo-1.png\" alt=\"forrester-RGB_logo-1\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>The Forrester Wave\u2122: Plataformas de contact center como servicio, segundo trimestre de 2025<\/strong><\/p>\n<p class=\"text-18\">\u201cGenesys Cloud CX es la mejor opci\u00f3n para las marcas que desean una plataforma moderna y altamente escalable con funciones de IA avanzadas\u201d.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/es-mx\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"500\" height=\"150\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/IDC-logo-blue400.svg\" alt=\"IDC-logo-blue400\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>IDC MarketScape: Evaluaci\u00f3n mundial de proveedores de plataformas de inteligencia artificial conversacional de uso general, 2025 <\/strong><\/p>\n<p class=\"text-18\">Genesys fue reconocida como l\u00edder en plataformas de IA conversacional de uso general por IDC MarketScape.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/es-mx\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>Cuadrante m\u00e1gico\u2122 de Gartner<sup>\u00ae<\/sup> 2025 para contact center como servicio <\/strong><\/p>\n<p class=\"text-18\">Gartner reconoce a Genesys como l\u00edder por und\u00e9cimo a\u00f1o consecutivo.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/es-mx\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"500\" height=\"150\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/IDC-logo-blue400.svg\" alt=\"IDC-logo-blue400\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>IDC MarketScape:\u00a0Evaluaci\u00f3n mundial de proveedores de plataformas de IA conversacional para casos de uso de front office, 2025-2026<\/strong><\/p>\n<p class=\"text-18\">Genesys fue reconocida como l\u00edder en plataformas de IA conversacional para casos de uso de front office.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/resources\/gartner-voice-of-the-customer-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>Voice of the Customer sobre contact center como servicio<\/strong><\/p>\n<p class=\"text-18\">Genesys fue reconocida como &#8220;elecci\u00f3n de los clientes&#8221; y recomendada por el 93% de los revisores en Gartner Peer Insights.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column c_sticky=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">Rese\u00f1as de usuarios que hablan por s\u00ed solas<\/h2>\n<p class=\"text-22 text-balance\">Conoce las opiniones de los clientes que optaron por Genesys Cloud. Sin condiciones ni compromisos, solo su experiencia genuina.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"205\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/88d2f362-553c157f-g2-crowd-logo.png\" alt=\"553c157f-g2-crowd-logo\" ><\/div><div class=\"card-body\"><p class=\"text-18\">&#8220;Genesys es sin lugar a dudas la soluci\u00f3n de experiencia del cliente m\u00e1s completa e integral que existe actualmente en el mercado&#8230; Si tengo que apostar a futuro, no escoger\u00eda ninguna otra&#8221;.<\/p>\n<p><strong>Grayton E. Koenig<\/strong><br \/>\nConsultor nacional de Soluciones<br \/>\nVoxai<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; elemental_order=&#8221;order-2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"332\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/logo-trust-radius.png\" alt=\"logo-trust-radius\" ><\/div><div class=\"card-body\"><p class=\"text-18\">&#8220;Genesys Cloud nos permite solicitar las opiniones de nuestros clientes, elaborar reportes y cuantificarlas, as\u00ed como generar m\u00e9tricas de ROI para la empresa\u2026 Usar la plataforma de Genesys es mucho m\u00e1s f\u00e1cil para nuestros agentes y les muestra la informaci\u00f3n que necesitan inmediatamente. De esa manera, no tienen que buscarla una y otra vez en una extensa base de conocimiento&#8230;&#8221;.<\/p>\n<p><strong>Faith Borst<\/strong><br \/>\nGerente s\u00e9nior de Soporte T\u00e9cnico,<br \/>\nCentro de Servicio, Data Recognition Corporation<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" href=\"https:\/\/www.gartner.com\/reviews\/market\/contact-center-as-a-service\/vendor\/genesys\/product\/genesys-cloud-cx\/review\/view\/582163\" target=\"_blank\" rel=\"noopener\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"999\" height=\"350\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/peer-insight-transparent.png\" alt=\"peer-insight-transparent\" ><\/div><div class=\"card-body\"><p class=\"text-18\">&#8220;Mi experiencia con Genesys Cloud ha sido realmente excepcional. Como alguien que ha trabajado con varias plataformas de contact center durante a\u00f1os, incluyendo sistemas heredados, debo decir que esta soluci\u00f3n se destaca por su versatilidad, confiabilidad e innovaci\u00f3n. Desde que empezamos a usar la plataforma, he visto que cumple con las exigencias de la gesti\u00f3n moderna de la experiencia del cliente y que se adapta a las necesidades futuras&#8221;.<\/p>\n<p><strong>Seguros<\/strong><\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/W9Uq0nxWfYk\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/do-more-with-genesys-cloud-cx-thumbnail.jpg\" alt=\"Do more with genesys cloud cx thumbnail\" width=\"920\" height=\"572\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Llega m\u00e1s lejos con Genesys Cloud<\/h3>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">Supera las expectativas con las \u00faltimas innovaciones digitales y de IA<\/h4>\n<p>Acelera y simplifica la innovaci\u00f3n, y obt\u00e9n r\u00e1pido acceso a funcionalidades nuevas, incluidas las innovaciones recientes en los journeys basados en inteligencia artificial (IA).[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">Simplifica tu tecnolog\u00eda para agilizar las operaciones<\/h4>\n<p>Aprovecha una plataforma que puede utilizarse para ventas, marketing y servicios, y que brinda las mejores funciones de experiencia del cliente y empleado.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">Evita sobresaltos con una plataforma CCaaS segura y resiliente<\/h4>\n<p>Utiliza una soluci\u00f3n API-first con arquitectura multiusuario y basada en microservicios que te brinda la confiabilidad, escalabilidad, flexibilidad y seguridad que necesitas.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3 text-balance\">Conoce lo que opinan los clientes de Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/es-mx\/customer-stories\" target=\"_blank\" rel=\"\">Leer los casos de \u00e9xito<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"#374688\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Sales Hub story\" title=\"Sales Hub\" href=\"#564096\"><img decoding=\"async\" class=\"company-logo\" alt=\"Sales hub company logo\" src=\"https:\/\/www.genesys.com\/media\/Sales-Hub-Logo.svg\" width=\"387\" height=\"104\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 story\" title=\"Nestl\u00e9\" href=\"#561391\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siam Commercial Bank story\" title=\"Siam Commercial Bank\" href=\"#558828\"><img decoding=\"async\" class=\"company-logo\" alt=\"Scb logo\" src=\"https:\/\/www.genesys.com\/media\/SCB-logo.png\" width=\"1591\" height=\"1574\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"374688\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/es-mx\/customer-stories\/techstyleos \"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail techstyle\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_TechStyle.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cSol\u00edamos tener tiempo de inactividad todas las semanas, pero no podr\u00eda verdaderamente decirte cu\u00e1ndo fue la \u00faltima vez que tuvimos un incidente de ese tipo. Tan solo en t\u00e9rminos de productividad, creemos que hemos ahorrado casi 2000\u00a0horas.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Jack\u00a0Roberts<\/p><p class=\"customer-title\">director de Tecnolog\u00eda y Aplicaciones de GMS, TechStyleOS<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lea el caso de \u00e9xito<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"564096\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/es-mx\/customer-stories\/sales-hub \"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"A businesswoman and a businessman sitting at a table shaking hands.\" src=\"https:\/\/www.genesys.com\/media\/626x352-Hero-Image-Sales-Hub.png\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cGracias a la experiencia de Genesys en inteligencia artificial, automatizaci\u00f3n y an\u00e1lisis de datos, podemos ofrecer un servicio altamente personalizado, acelerar el proceso de venta e identificar inmediatamente las \u00e1reas de oportunidad. Esto nos permite anticiparnos a las necesidades de nuestros clientes.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Edgar Celaya<\/p><p class=\"customer-title\">director de Ventas y Contact Center, Sales-Hub<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lea el caso de \u00e9xito<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"561391\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/es-mx\/customer-stories\/nestle\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail nestle\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Nestle.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cGenesys nos dio todo: migraci\u00f3n global a una plataforma en la nube preparada para el futuro, que se adapta f\u00e1cilmente a las reglamentaciones y restricciones de telefon\u00eda locales de los pa\u00edses y que cuenta con niveles de servicio y experiencia garantizados, ya sea que nuestros usuarios trabajen en la oficina como en casa.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Felipe Kitano<\/p><p class=\"customer-title\">director de Plataforma del Contact Center, Nestl\u00e9<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lea el caso de \u00e9xito<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"558828\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/customer-stories\/siam-commercial-bank\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer sstories scb tt\" src=\"https:\/\/www.genesys.com\/media\/Customer-SStories_SCB_TT.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cGenesys Cloud se alinea con nuestra hoja de ruta a largo plazo, y esto nos permite utilizar las herramientas de IA, an\u00e1lisis predictivo y enrutamiento inteligente para optimizar las interacciones del cliente. Adem\u00e1s, como Genesys gestiona el mantenimiento en la nube, ya no tenemos que preocuparnos del costoso mantenimiento de las soluciones on-premises.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Surawat Shinawatra<\/p><p class=\"customer-title\">director de Atenci\u00f3n al Cliente, SCB\u202f<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lea el caso de \u00e9xito<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1714436749712{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1751577759283\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/explore-footer-mobile.jpg);\"  href=\"#form\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-5\"><div class=\"content-container\"><h2 class=\"h3\">Obt\u00e9n informes de analistas y rese\u00f1as de usuarios, todo en un solo paquete<\/h2>\n<p>Desc\u00e1rgalo ahora para ver los informes de los principales analistas, conocer a los diferentes proveedores de soluciones y entender por qu\u00e9 las empresas est\u00e1n migrando a la plataforma Genesys Cloud\u2122.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Descargar el paquete de informes<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; } .forced-modern a { background-position: right !important; background-size: cover !important; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;brand-update&#8221; css=&#8221;.vc_custom_1751568454126{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;form&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;forced-circle&#8221;][vc_column_text css=&#8221;&#8221;] Los analistas y los usuarios est\u00e1n de acuerdo: Genesys es l\u00edder del sector Obt\u00e9n informes de analistas y rese\u00f1as de usuarios, todo en un solo paquete. Comprueba por qu\u00e9 las organizaciones m\u00e1s importantes eligen la plataforma Genesys Cloud\u2122. 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