{"id":344797,"date":"2020-10-22T10:17:34","date_gmt":"2020-10-22T17:17:34","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=344797"},"modified":"2020-10-22T10:17:05","modified_gmt":"2020-10-22T17:17:05","slug":"forrester-inteligencia-artificial-combinada-con-el-toque-humano","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/es-mx\/resources\/forrester-inteligencia-artificial-combinada-con-el-toque-humano","title":{"rendered":"Forrester: Inteligencia Artificial conmbinada con el toque humano"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text][\/vc_column_text][vc_column_text]<\/p>\n<h1>Forrester: Inteligencia Artificial combinada con el toque humano<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Combine la IA con agentes en vivo para mejorar la satisfacci\u00f3n de clientes y agentes<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]La Inteligencia Artificial (IA) por s\u00ed sola no puede ofrecer una gran experiencia al cliente. El poder de la IA alcanza su potencial cuando se combina perfectamente con agentes en vivo, ayud\u00e1ndoles con informaci\u00f3n contextual a la ve que brindan a sus clientes el viaje personalizado que esperan. Con la IA combinada, mejorar\u00e1 las aplicaciones de servicio al cliente mientras hace que las operaciones sean m\u00e1s inteligentes y rentables.<\/p>\n<p>Echa un vistazo a esta infograf\u00eda de Forrester para ver c\u00f3mo y por qu\u00e9 las empresas est\u00e1n descubriendo los beneficios de una soluci\u00f3n que combina la IA con el toque humano para mejorar la experiencia del cliente y del agente.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Bienvenido de nuevo,<\/span> <span 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El poder de la IA alcanza su potencial cuando se combina perfectamente con agentes [&hellip;]<\/p>\n","protected":false},"author":744,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[14932],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16212],"tax_products_programs":[16494],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-344797","resources","type-resources","status-publish","hentry","tax_priority-54","tax_contenttheme-improve-customer-experience-es-mx","tax_capability_sitewide-ai-and-automation-es-mx","tax_products_programs-genesys-ai-es-mx","tax_content_type-report-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/344797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/744"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/344797\/revisions"}],"predecessor-version":[{"id":346228,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/344797\/revisions\/346228"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=344797"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=344797"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=344797"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=344797"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=344797"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=344797"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=344797"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=344797"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=344797"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=344797"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=344797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}