{"id":144006,"date":"2019-05-03T15:54:51","date_gmt":"2019-05-03T22:54:51","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=144006"},"modified":"2019-05-03T16:17:00","modified_gmt":"2019-05-03T23:17:00","slug":"resuelva-los-problemas-de-capacidad-estacional-en-su-call-center","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/es-mx\/resources\/resuelva-los-problemas-de-capacidad-estacional-en-su-call-center","title":{"rendered":"Resuelva los problemas de capacidad estacional en su call center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Resuelva los problemas de capacidad estacional en su call center<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]Los picos estacionales en la capacidad, aunque dif\u00edciles, son parte del curso normal de la mayor\u00eda de las empresas. Y a pesar de que no existe manera de estandarizar completamente todos los niveles del negocio, s\u00ed puede manejar los cambios mediante una planificaci\u00f3n adecuada. La mayor\u00eda de las empresas lo ha experimentado de alguna manera. Sin embargo, algunas tienen menos recursos para expandirse y contraerse con facilidad.<\/p>\n<p>Los problemas de capacidad estacional pueden variar a lo largo del a\u00f1o y no se ci\u00f1en estrictamente a las \u00e9pocas festivas, aunque estas son una muy buena representaci\u00f3n del problema.\u00a0 Para solucionarlo, el primer paso es analizar los datos hist\u00f3ricos e identificar los picos y valles a los que se enfrenta. Piense luego c\u00f3mo se manejar\u00e1 la asignaci\u00f3n de personal y despu\u00e9s conc\u00e9ntrese en cuestiones un poco m\u00e1s complejas que van m\u00e1s all\u00e1 de las fluctuaciones normales del negocio.<\/p>\n<p>En este eBook descubrir\u00e1:<\/p>\n<ul>\n<li>C\u00f3mo solucionar los problemas relacionados con la asignaci\u00f3n de personal para manejar el volumen<\/li>\n<li>C\u00f3mo reemplazar la tecnolog\u00eda obsoleta que causa malas experiencias<\/li>\n<li>Las mejores herramientas para resolver los problemas de capacidad estacional<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;144013&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" 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Y a pesar de que no existe manera de estandarizar completamente todos los niveles del negocio, s\u00ed puede manejar los cambios mediante una planificaci\u00f3n adecuada. La mayor\u00eda de las empresas lo ha experimentado [&hellip;]<\/p>\n","protected":false},"author":593,"featured_media":144011,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16440],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-144006","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_capability_sitewide-wem-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/144006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/593"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/144006\/revisions"}],"predecessor-version":[{"id":144025,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/144006\/revisions\/144025"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/144011"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=144006"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=144006"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=144006"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=144006"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=144006"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=144006"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=144006"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=144006"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=144006"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=144006"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=144006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}