{"id":104000,"date":"2017-08-15T00:00:00","date_gmt":"2017-08-15T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=104000"},"modified":"2018-11-01T09:59:07","modified_gmt":"2018-11-01T16:59:07","slug":"five-ways-true-omnichannel-routing-can-improve-your-customer-experience","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/es-mx\/resources\/five-ways-true-omnichannel-routing-can-improve-your-customer-experience","title":{"rendered":"5 Maneras en las que un Verdadero Enrutamiento Omnichannel puede Mejorar la Experiencia del Cliente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>5 Maneras en las que un Verdadero Enrutamiento Omnichannel puede Mejorar la Experiencia del Cliente<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p>Por unanimidad la experiencia del cliente se ha convertido en el diferencial competitivo m\u00e1s poderoso en todas las industrias.<\/p>\n<p>En realidad, el 78% de las empresas reconocen la experiencia del cliente como su medida de desempe\u00f1o estrat\u00e9gico m\u00e1s importante, de acuerdo con un reciente Informe Global de Contactoo Centre Benchmarking de Dimension Data. Con las expectativas de los clientes alcanzando nuevos niveles, toda interacci\u00f3n con su marca debe ser conveniente, sin fricciones y personalizada. El enrutamiento es un mecanismo clave para garantizar que sus clientes se conecten con el agente correcto, en todas las interacciones y en cualquier canal.<\/p>\n<p>Lea este contenido para aprender cinco formas en las que un Enrutamiento True Omnichannel puede ayudarle a ofrecer el mejor servicio al cliente. Sepa c\u00f3mo:<\/p>\n<ul>\n<li>Interconexi\u00f3n de conversaciones que proporcionan experiencias de clientes coherentes y ricas en contexto en todos los canales<\/li>\n<li>Reduzca el costo total de propiedad (TCO) a trav\u00e9s de la automatizaci\u00f3n y la eficiencia<\/li>\n<li>Mejore la colaboraci\u00f3n entre el \u00e1rea comercial y de TI<\/li>\n<li>Aumenta la agilidad de los negocios de la empresa<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;104301&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  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En realidad, el 78% de las empresas reconocen la experiencia del cliente como su medida de desempe\u00f1o [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":104002,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-104000","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_content_type-product-overview-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/104000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/104000\/revisions"}],"predecessor-version":[{"id":110851,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/104000\/revisions\/110851"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/104002"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=104000"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=104000"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=104000"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=104000"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=104000"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=104000"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=104000"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=104000"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=104000"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=104000"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=104000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}