{"id":103509,"date":"2018-04-16T00:00:00","date_gmt":"2018-04-16T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=103509"},"modified":"2018-11-01T09:58:41","modified_gmt":"2018-11-01T16:58:41","slug":"predicciones-de-forrester-para-2018-la-blended-ai-causara-un-impacto-en-su-estrategia-de-servicio-a","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/es-mx\/resources\/predicciones-de-forrester-para-2018-la-blended-ai-causara-un-impacto-en-su-estrategia-de-servicio-a","title":{"rendered":"Predicciones de Forrester para 2018: La blended AI causar\u00e1 un impacto en su estrategia de servicio a"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Predicciones de Forrester para 2018: La blended AI causar\u00e1 un impacto en su estrategia de servicio al cliente y ventas<\/h1>\n<h2>La blended AI es el futuro del servicio al cliente<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p>La blended AI est\u00e1 transformando a las empresas e incrementando la eficiencia y la productividad de los empleados. Tambi\u00e9n permite adquirir un conocimiento profundo de los clientes, sus journeys y sus comportamientos. No obstante, la inteligencia artificial puede resultar disruptiva a medida que se va implementado. Por eso es preciso que las empresas comprendan su impacto general, de modo que la transformaci\u00f3n sea lo menos problem\u00e1tica posible.<\/p>\n<p>Puesto que la blended AI se est\u00e1 utilizando en todas las industrias, es necesario que las empresas entiendan el impacto operativo que produce, de modo de estar mejor preparadas para brindarle soporte.\u00a0 El informe de Forrester describe la blended AI, la tecnolog\u00eda que combina la automatizaci\u00f3n con el poder de la intervenci\u00f3n humana en pos de una \u00f3ptima experiencia del cliente.<\/p>\n<p>Descargue el informe de Forrester sobre blended AI para:<\/p>\n<ul>\n<li>Conocer las \u00faltimas tendencias en inteligencia artificial<\/li>\n<li>Comprender el modelo de blended AI<\/li>\n<li>Considerar los efectos de la intervenci\u00f3n humana<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;103512&#8243; 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Tambi\u00e9n permite adquirir [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":103511,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-103509","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_content_type-report-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/103509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/103509\/revisions"}],"predecessor-version":[{"id":106279,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/103509\/revisions\/106279"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/103511"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=103509"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=103509"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=103509"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=103509"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=103509"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=103509"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=103509"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=103509"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=103509"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=103509"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=103509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}