{"id":400863,"date":"2021-09-30T13:39:40","date_gmt":"2021-09-30T20:39:40","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=podcast&#038;p=400863"},"modified":"2023-07-10T22:56:10","modified_gmt":"2023-07-11T05:56:10","slug":"s1-ep-3-experiencia-del-cliente-y-diferenciacion-competitiva","status":"publish","type":"podcast","link":"https:\/\/www.genesys.com\/es-mx\/podcast\/series\/tech-talks\/s1-ep-3-experiencia-del-cliente-y-diferenciacion-competitiva","title":{"rendered":"S1 Ep.3 Experiencia del cliente y diferenciaci\u00f3n competitiva"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"podcast_date\">septiembre 30, 2021<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>S1 Ep.3 Experiencia del cliente y diferenciaci\u00f3n competitiva<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<iframe class=\"podbean-embed mb-2\" src=\"https:\/\/www.podbean.com\/player-v2\/?i=rud4i-10f1417-pb&from=pb6admin&pbad=0&share=0&download=0&rtl=0&fonts=Arial&skin=1&btn-skin=12\"><\/iframe>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"podcast_excerpt\">En este episodio de Tech Talks Latam Sebastian Menutti de Frost & Sullivan habla sobre el nuevo normal y las mega tendencias del futuro dela experiencia del cliente.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"podcast_share\"><div  id=\"section_sharebutton\" class=\"post_social_share social\"><p class=\"text-22 m-0\">Compartir<\/p><div class=\"social\"><span class=\"share_area icons\"><a class=\"twitter-share-button\" href=\"#\" onclick=\"PopupCenter('https:\/\/twitter.com\/intent\/tweet?text=S1+Ep.3+Experiencia+del+cliente+y+diferenciaci%C3%B3n+competitiva&url=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-3-experiencia-del-cliente-y-diferenciacion-competitiva&via=Genesys','Twitter Share',800,600);return false;\" ><i class=\"fa-kit fa-twitter\" aria-hidden=\"true\"><\/i><\/a><a class=\"linkedin-share-button\" href=\"#\" onclick=\"PopupCenter('https:\/\/www.linkedin.com\/shareArticle?title=S1+Ep.3+Experiencia+del+cliente+y+diferenciaci%C3%B3n+competitiva&url=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-3-experiencia-del-cliente-y-diferenciacion-competitiva&mini=true&source=Genesys','Linked In Share',800,600);return false;\" ><i class=\"fa-kit fa-linkedin\" aria-hidden=\"true\"><\/i><\/a><a class=\"facebook-share-button\" href=\"#\" onclick=\"PopupCenter('https:\/\/www.facebook.com\/sharer\/sharer.php?t=S1+Ep.3+Experiencia+del+cliente+y+diferenciaci%C3%B3n+competitiva&u=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-3-experiencia-del-cliente-y-diferenciacion-competitiva','Facebook Share',800,600);return false;\" ><i class=\"fa-kit fa-facebook\" aria-hidden=\"true\"><\/i><\/a><a class=\"mail-share-button\" href=\"mailto:?Subject=S1 Ep.3 Experiencia del cliente y diferenciaci\u00f3n competitiva&Body=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-3-experiencia-del-cliente-y-diferenciacion-competitiva\"><i class=\"fa-kit fa-envelope\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;]<div class=\"podcast-speaker\" ><div class=\"podcast-speaker-item\" ><div class=\"media-col image-tall\"><img decoding=\"async\" width=\"3082\" height=\"3329\" src=\"https:\/\/www.genesys.com\/media\/Sebastian-Menutti-Foto-scaled.jpg\" alt=\"speaker\" \/><\/div><div class=\"speaker-col\"><h4>Sebastian Menutti<\/h4><div class=\"description\"><p>Analista de Transformaci\u00f3n Digital de Frost &amp; Sullivan<\/p>\n<p>Experto de la industria con m\u00e1s de 10 a\u00f1os de experiencia en el sector de las Tecnolog\u00edas de la Informaci\u00f3n y la Comunicaci\u00f3n (TIC).\u00a0 Responsable de realizar estudios regionales de inteligencia de mercado y proyectos de consultor\u00eda estrat\u00e9gica en el campo de las Experiencia de Cliente, Comunicaciones en la Nube, Soluciones de Colaboraci\u00f3n, Experiencia Digital, Centros de Contacto y BPO. Adem\u00e1s de su rol de cara al cliente, Menutti tambi\u00e9n participa en los eventos m\u00e1s importantes de la industria en la regi\u00f3n como conferencista, moderador y panelista, y contribuye a los medios de comunicaci\u00f3n latinoamericanos e internacionales. Menutti es Licenciado en Ciencias Pol\u00edticas de la Universidad de Buenos Aires y es profesor del departamento de Ciencias Sociales.<\/p>\n<\/div><\/div><\/div>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"d-flex text-center bgc-lgray p-2 rounded-lg \" ><div class=\"subscribe_box_inner flex-grow-1\"><p class=\"h3 subscribe-box-title\">Want to listen more?<\/p><p>\u00a1Suscr\u00edbase a nuestro bolet\u00edn gratuito y reciba actualizaciones en su bandeja de entrada sobre los nuevos episodios lanzados cada semana!<\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input class=\"btn btn-primary pl-2 pr-2\" type=\"submit\" value=\"Subscribe\"><\/form><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function (e) {e.preventDefault();pod_subscribe_fire(\"click\", \"email_fetcher\");});<\/script><div class=\"subscribe_form popup\" id=\"blog_subscribe_puf\"><div class=\"container bgc-lgray rounded-lg\"><div class=\"popup-close 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!important;border-top-color: #707070 !important;border-top-style: solid !important;}&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-left\">Related Resources<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-connected-customer-experience-latin-america\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/La-Experiencia-Conectada-ES.png\" height=\"860\" width=\"679\" alt=\"La experiencia conectada es\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Informe<\/p><h3 class=\"item-title h6\">La Experiencia del cliente conectada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/como-aumentar-la-ventaja-competitiva-a-traves-de-la-experiencia-del-cliente\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b4f898f1-customer-migration-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Customer migration eb resource center es\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">C\u00f3mo aumentar la ventaja competitiva a trav\u00e9s de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/desconexion-entre-personas-por-la-pandemia-la-psicologia-lo-explica\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Desconexio\u0301n-entre-personas-por-la-pandemia.jpg\" height=\"460\" width=\"820\" alt=\"\u2019desconexio\u0301n\u2019 entre personas por la pandemia\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\u00bf\u2019Desconexi\u00f3n\u2019 entre personas por la pandemia? La psicolog\u00eda lo explica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>En este episodio de Tech Talks Latam Sebastian Menutti de Frost &#038; Sullivan habla sobre el nuevo normal y las mega tendencias del futuro dela experiencia del cliente.<\/p>\n","protected":false},"author":668,"featured_media":400876,"parent":361369,"menu_order":0,"template":"","tax_podcastseason":[14600],"tax_contenttheme":[14932],"tax_bundle":[],"tax_contenttheme2":[16141],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[17064],"tax_segment":[],"class_list":["post-400863","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","tax_podcastseason-season-1","tax_contenttheme-improve-customer-experience-es-mx","tax_contenttheme2-improve-customer-experience-es-mx","tax_sector-technology-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/400863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/podcast"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/668"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/400863\/revisions"}],"predecessor-version":[{"id":483040,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/400863\/revisions\/483040"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/361369"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/400876"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=400863"}],"wp:term":[{"taxonomy":"tax_podcastseason","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_podcastseason?post=400863"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=400863"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=400863"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=400863"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=400863"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=400863"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=400863"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=400863"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=400863"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=400863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}