{"id":383370,"date":"2021-06-17T12:39:03","date_gmt":"2021-06-17T19:39:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=podcast&#038;p=383370"},"modified":"2023-07-10T23:15:46","modified_gmt":"2023-07-11T06:15:46","slug":"s1-ep-2-bpos-y-las-oportunidades-del-nuevo-normal","status":"publish","type":"podcast","link":"https:\/\/www.genesys.com\/es-mx\/podcast\/series\/tech-talks\/s1-ep-2-bpos-y-las-oportunidades-del-nuevo-normal","title":{"rendered":"S1 Ep. 2 BPO&#8217;s y las oportunidades del Nuevo Normal"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"podcast_date\">junio 17, 2021<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>S1 Ep. 2 BPO&#8217;s y las oportunidades del Nuevo Normal<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<iframe class=\"podbean-embed mb-2\" src=\"https:\/\/www.podbean.com\/player-v2\/?i=cnuha-106792e-pb&from=pb6admin&pbad=0&share=0&download=0&rtl=0&fonts=Arial&skin=1&btn-skin=12\"><\/iframe>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"podcast_excerpt\">En este encuentro hablaremos acerca de c\u00f3mo los BPOs tuvieron que adaptarse a diversos retos generados por el distanciamiento social, las nuevas regulaciones y las cuarentenas y cu\u00e1les son las Nuevas Oportunidades que genera la Transformaci\u00f3n Digital impulsada por la pandemia. Para eso Juan Manuel Gonz\u00e1lez nos propone hacer un an\u00e1lisis de las principales tendencias, retos y oportunidades que atraviesan la agenda de los BPOs y que marcar\u00e1n el ritmo de la din\u00e1mica competitiva en los pr\u00f3ximos a\u00f1os.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"podcast_share\"><div  id=\"section_sharebutton\" class=\"post_social_share social\"><p class=\"text-22 m-0\">Compartir<\/p><div class=\"social\"><span class=\"share_area icons\"><a class=\"twitter-share-button\" href=\"#\" onclick=\"PopupCenter('https:\/\/twitter.com\/intent\/tweet?text=S1+Ep.+2+BPO%26%238217%3Bs+y+las+oportunidades+del+Nuevo+Normal&url=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-2-bpos-y-las-oportunidades-del-nuevo-normal&via=Genesys','Twitter Share',800,600);return false;\" ><i class=\"fa-kit fa-twitter\" aria-hidden=\"true\"><\/i><\/a><a class=\"linkedin-share-button\" href=\"#\" onclick=\"PopupCenter('https:\/\/www.linkedin.com\/shareArticle?title=S1+Ep.+2+BPO%26%238217%3Bs+y+las+oportunidades+del+Nuevo+Normal&url=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-2-bpos-y-las-oportunidades-del-nuevo-normal&mini=true&source=Genesys','Linked In Share',800,600);return false;\" ><i class=\"fa-kit fa-linkedin\" aria-hidden=\"true\"><\/i><\/a><a class=\"facebook-share-button\" href=\"#\" onclick=\"PopupCenter('https:\/\/www.facebook.com\/sharer\/sharer.php?t=S1+Ep.+2+BPO%26%238217%3Bs+y+las+oportunidades+del+Nuevo+Normal&u=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-2-bpos-y-las-oportunidades-del-nuevo-normal','Facebook Share',800,600);return false;\" ><i class=\"fa-kit fa-facebook\" aria-hidden=\"true\"><\/i><\/a><a class=\"mail-share-button\" href=\"mailto:?Subject=S1 Ep. 2 BPO&#8217;s y las oportunidades del Nuevo Normal&Body=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-2-bpos-y-las-oportunidades-del-nuevo-normal\"><i class=\"fa-kit fa-envelope\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;]<div class=\"podcast-speaker\" ><div class=\"podcast-speaker-item\" ><div class=\"media-col image-tall\"><img decoding=\"async\" width=\"667\" height=\"1000\" src=\"https:\/\/www.genesys.com\/media\/FROST-AND-SULLIVAN-GIL-2019-120-2.jpg\" alt=\"speaker\" \/><\/div><div class=\"speaker-col\"><h4>Juan Manuel Gonz\u00e1lez<\/h4><div class=\"description\"><p>Juan Manuel Gonz\u00e1lez es Director de Investigaci\u00f3n en el \u00e1rea de las Tecnolog\u00edas de la Comunicaci\u00f3n y la Informaci\u00f3n para Frost &amp; Sullivan en Am\u00e9rica Latina. Licenciado en Ciencias Pol\u00edticas en la Universidad de Buenos Aires, cuenta con una Maestr\u00eda en Relaciones Econ\u00f3micas Internacionales de la misma Universidad. Cuenta con m\u00e1s de 15 a\u00f1os de experiencia en Consultor\u00eda e Investigaci\u00f3n de Mercado aplicada a la Industria de la Tecnolog\u00eda<\/p>\n<\/div><\/div><\/div>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"d-flex text-center bgc-lgray p-2 rounded-lg \" ><div class=\"subscribe_box_inner flex-grow-1\"><p class=\"h3 subscribe-box-title\">\u00bfQuieres escuchar m\u00e1s?<\/p><p>\u00a1Suscr\u00edbase a nuestro bolet\u00edn gratuito y reciba actualizaciones en su bandeja de entrada sobre los nuevos episodios lanzados cada semana!<\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input class=\"btn btn-primary pl-2 pr-2\" type=\"submit\" value=\"Subscribe\"><\/form><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function (e) {e.preventDefault();pod_subscribe_fire(\"click\", \"email_fetcher\");});<\/script><div class=\"subscribe_form popup\" id=\"blog_subscribe_puf\"><div class=\"container bgc-lgray rounded-lg\"><div 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!important;border-top-color: #707070 !important;border-top-style: solid !important;}&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-left\">Related Resources<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/como-los-bpo-de-voz-pueden-competir-en-un-entorno-de-experiencia-del-cliente\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/d097dea5-istock-516352083-e1544545346255.jpg\" height=\"827\" width=\"1240\" alt=\"Friends at cafe.\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title\">C\u00f3mo los BPO de voz pueden competir en un entorno de experiencia del cliente<\/h3><p class=\"brief-desc text-20 mb-0\">Para seguir manteniendo su relevancia en los pr\u00f3ximos a\u00f1os, los servicios BPO deben adaptarse al ritmo acelerado de evoluci\u00f3n...<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ofrezca-una-cx-consistente-con-la-ayuda-de-los-servicios-bpo\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1e37bba2-eep-e1544478190225.jpg\" height=\"828\" width=\"1240\" alt=\"People in modern office\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">Ofrezca una CX consistente con la ayuda de los servicios BPO<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/los-beneficios-de-la-modernizacion-en-las-empresas-de-outsourcing-de-contact-centers\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/294c814d-294c814d-benefits-modernizing-contact-center-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"294c814d benefits modernizing contact center resource center es\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Los beneficios de la modernizaci\u00f3n en las empresas de outsourcing de contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-collateral\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/los-contact-centers-y-bpos-ante-las-nuevas-oportunidades-que-genera-la-transformacion-digital\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2021-02-19-at-8.18.00-AM.png\" height=\"1496\" width=\"2540\" alt=\"Screen shot 2021 02 19 at 8.18.00 am\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Informe<\/p><h3 class=\"item-title h6\">Los Contact Centers y BPOs ante las Nuevas Oportunidades que genera la Transformaci\u00f3n Digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>En este encuentro hablaremos acerca de c\u00f3mo los BPOs tuvieron que adaptarse a diversos retos generados por el distanciamiento social, las nuevas regulaciones y las cuarentenas y cu\u00e1les son las Nuevas Oportunidades que genera la Transformaci\u00f3n Digital impulsada por la pandemia. Para eso Juan Manuel Gonz\u00e1lez nos propone hacer un an\u00e1lisis de las principales tendencias, retos y oportunidades que atraviesan la agenda de los BPOs y que marcar\u00e1n el ritmo de la din\u00e1mica competitiva en los pr\u00f3ximos a\u00f1os.<\/p>\n","protected":false},"author":668,"featured_media":383372,"parent":361369,"menu_order":0,"template":"","tax_podcastseason":[14600],"tax_contenttheme":[14932],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[17064],"tax_segment":[],"class_list":["post-383370","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","tax_podcastseason-season-1","tax_contenttheme-improve-customer-experience-es-mx","tax_sector-technology-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/383370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/podcast"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/668"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/383370\/revisions"}],"predecessor-version":[{"id":384561,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/383370\/revisions\/384561"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/361369"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/383372"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=383370"}],"wp:term":[{"taxonomy":"tax_podcastseason","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_podcastseason?post=383370"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=383370"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=383370"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=383370"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=383370"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=383370"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=383370"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=383370"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=383370"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=383370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}