{"id":368664,"date":"2021-03-23T08:13:30","date_gmt":"2021-03-23T15:13:30","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=podcast&#038;p=368664"},"modified":"2023-07-10T23:21:23","modified_gmt":"2023-07-11T06:21:23","slug":"s1-ep-1-el-poder-de-las-posibilidades-el-primer-cx-cloud-marketplace","status":"publish","type":"podcast","link":"https:\/\/www.genesys.com\/es-mx\/podcast\/series\/tech-talks\/s1-ep-1-el-poder-de-las-posibilidades-el-primer-cx-cloud-marketplace","title":{"rendered":"S1 Ep. 1 El Poder de las posibilidades: El primer CX Cloud Marketplace"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"podcast_date\">marzo 23, 2021<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>S1 Ep. 1 El Poder de las posibilidades: El primer CX Cloud Marketplace<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<iframe class=\"podbean-embed mb-2\" src=\"https:\/\/www.podbean.com\/player-v2\/?i=jihai-fd5d32-pb&from=pb6admin&pbad=0&share=0&download=0&rtl=0&fonts=Arial&skin=1&btn-skin=12\"><\/iframe>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"podcast_excerpt\">En este podcast  vamos a hablar de \u201cECOSISTEMAS DE EXPERIENCIA\u201d una comunidad de soluciones, productos, organizaciones e individuos que interact\u00faan entre s\u00ed en torno a las necesidades del mercado.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"podcast_share\"><div  id=\"section_sharebutton\" class=\"post_social_share social\"><p class=\"text-22 m-0\">Compartir<\/p><div class=\"social\"><span class=\"share_area icons\"><a class=\"twitter-share-button\" href=\"#\" onclick=\"PopupCenter('https:\/\/twitter.com\/intent\/tweet?text=S1+Ep.+1+El+Poder+de+las+posibilidades%3A+El+primer+CX+Cloud+Marketplace&url=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-1-el-poder-de-las-posibilidades-el-primer-cx-cloud-marketplace&via=Genesys','Twitter Share',800,600);return false;\" ><i class=\"fa-kit fa-twitter\" aria-hidden=\"true\"><\/i><\/a><a class=\"linkedin-share-button\" href=\"#\" onclick=\"PopupCenter('https:\/\/www.linkedin.com\/shareArticle?title=S1+Ep.+1+El+Poder+de+las+posibilidades%3A+El+primer+CX+Cloud+Marketplace&url=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-1-el-poder-de-las-posibilidades-el-primer-cx-cloud-marketplace&mini=true&source=Genesys','Linked In Share',800,600);return false;\" ><i class=\"fa-kit fa-linkedin\" aria-hidden=\"true\"><\/i><\/a><a class=\"facebook-share-button\" href=\"#\" onclick=\"PopupCenter('https:\/\/www.facebook.com\/sharer\/sharer.php?t=S1+Ep.+1+El+Poder+de+las+posibilidades%3A+El+primer+CX+Cloud+Marketplace&u=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-1-el-poder-de-las-posibilidades-el-primer-cx-cloud-marketplace','Facebook Share',800,600);return false;\" ><i class=\"fa-kit fa-facebook\" aria-hidden=\"true\"><\/i><\/a><a class=\"mail-share-button\" href=\"mailto:?Subject=S1 Ep. 1 El Poder de las posibilidades: El primer CX Cloud Marketplace&Body=https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fpodcast%2Fseries%2Ftech-talks%2Fs1-ep-1-el-poder-de-las-posibilidades-el-primer-cx-cloud-marketplace\"><i class=\"fa-kit fa-envelope\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;]<div class=\"podcast-speaker\" ><div class=\"podcast-speaker-item\" ><div class=\"media-col image-square\"><img decoding=\"async\" width=\"340\" height=\"340\" src=\"https:\/\/www.genesys.com\/media\/Mauricio-340x340-1.jpg\" alt=\"speaker\" \/><\/div><div class=\"speaker-col\"><h4>Mauricio Giraldo<\/h4><div class=\"description\"><p>Solutions Consulting Director &#8211; LATAM<\/p>\n<p>Ingeniero telem\u00e1tico con estudios superiores en gesti\u00f3n e innovaci\u00f3n tecnol\u00f3gica y una maestr\u00eda en administraci\u00f3n de negocios con \u00e9nfasis en ventas y marketing, adem\u00e1s de numerosas certificaciones profesionales. Por m\u00e1s de quince a\u00f1os ha trabajado como consultor para Am\u00e9rica Latina con algunos de los principales fabricantes de soluciones tecnol\u00f3gicas de comunicaciones unificadas y centros de contacto.<\/p>\n<\/div><\/div><\/div>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"d-flex text-center bgc-lgray p-2 rounded-lg \" ><div class=\"subscribe_box_inner flex-grow-1\"><p class=\"h3 subscribe-box-title\">\u00bfQuieres escuchar m\u00e1s?<\/p><p>\u00a1Suscr\u00edbase a nuestro bolet\u00edn gratuito y reciba actualizaciones en su bandeja de entrada sobre los nuevos episodios lanzados cada semana!<\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input class=\"btn btn-primary pl-2 pr-2\" type=\"submit\" value=\"Suscr\u00edbase ahora\"><\/form><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function (e) {e.preventDefault();pod_subscribe_fire(\"click\", \"email_fetcher\");});<\/script><div class=\"subscribe_form popup\" 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btn-primary \" value=\"Suscr\u00edbase ahora\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div><\/div><div class=\"form_post\" id=\"bsb_subscribed\" style=\"display:none;\"><div class=\"post_content\"><p class=\"text-24 text-left subscribe-ty-title\">\u00a1Su suscripci\u00f3n al podcast de Tech Talks LATAM ha sido confirmada!<\/p><p class=\"text-left\">Aseg\u00farese de incluir en la lista blanca enterprise.programs@genesys.com para asegurarse de recibir los correos electr\u00f3nicos de Genesys.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8221;.vc_custom_1569622842602{border-top-width: 1px !important;padding-top: 2.778rem !important;padding-bottom: 2.778rem !important;border-top-color: #707070 !important;border-top-style: solid !important;}&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-left\">Related Resources<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-article\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/10-ways-ai-improves-customer-experience\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset default-thumb\"><img decoding=\"async\" class=\"rounded\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Web article<\/p><h3 class=\"item-title\">Diez\u00a0maneras en que la IA mejora la experiencia del cliente<\/h3><p class=\"brief-desc text-20 mb-0\">Desde el procesamiento de lenguaje natural (NLP) hasta el establecimiento de coincidencias de patrones, estas son las diez\u00a0formas de IA que ayudan a los contact centers a personalizar la experiencia del cliente.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/como-aumentar-la-ventaja-competitiva-a-traves-de-la-experiencia-del-cliente\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b4f898f1-customer-migration-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Customer migration eb resource center es\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">C\u00f3mo aumentar la ventaja competitiva a trav\u00e9s de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/webinars\/cx-ia-transformando-el-relacionamiento-para-nuevas-realidades\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">CX + IA: Transformando el relacionamiento para nuevas realidades<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/webinars\/experiencia-del-paciente-humanizacion-personalizacion-y-empatia\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">Experiencia del paciente: Humanizaci\u00f3n, personalizaci\u00f3n y empat\u00eda<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>En este podcast  vamos a hablar de \u201cECOSISTEMAS DE EXPERIENCIA\u201d una comunidad de soluciones, productos, organizaciones e individuos que interact\u00faan entre s\u00ed en torno a las necesidades del mercado.<\/p>\n","protected":false},"author":668,"featured_media":369909,"parent":361369,"menu_order":0,"template":"","tax_podcastseason":[14600],"tax_contenttheme":[14932],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16296],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-368664","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","tax_podcastseason-season-1","tax_contenttheme-improve-customer-experience-es-mx","tax_capability_sitewide-inbound-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/368664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/podcast"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/668"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/368664\/revisions"}],"predecessor-version":[{"id":483050,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/368664\/revisions\/483050"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/podcast\/361369"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/369909"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=368664"}],"wp:term":[{"taxonomy":"tax_podcastseason","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_podcastseason?post=368664"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=368664"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=368664"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=368664"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=368664"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=368664"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=368664"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=368664"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=368664"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=368664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}