{"id":495652,"date":"2023-10-17T14:16:24","date_gmt":"2023-10-17T21:16:24","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=495652"},"modified":"2025-09-30T11:46:27","modified_gmt":"2025-09-30T18:46:27","slug":"aws","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/es-mx\/partners\/global-strategic-alliances\/aws","title":{"rendered":"AWS"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1746211437378{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;570424&#8243; css=&#8221;&#8221; si_max_width=&#8221;176px&#8221;][vc_column_text]<\/p>\n<h1>Genesys recibi\u00f3 el premio al socio global del a\u00f1o de AWS en Experiencia del Cliente<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#getstarted\" target=\"\" rel=\"\">Comun\u00edquese con nosotros<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/dsSpx4xtsg8?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/aws_hero_thumbnail.jpg\" alt=\"Aws hero thumbnail\" width=\"823\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><p class=\"video-duration mb-0\">2:15 min<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<p class=\"h5\">Genesys y Amazon\u00a0Web\u00a0Services<\/p>\n<h2 class=\"h3\">Mejore la tecnolog\u00eda de CX a escala<\/h2>\n<p>Ofrezca a sus clientes las experiencias que se merecen con la asistencia de las empresas l\u00edderes en contact center e infraestructura en la nube como servicio. Las soluciones de Genesys se ejecutan en AWS\u00a0Cloud e integran la inteligencia artificial (IA) y el aprendizaje autom\u00e1tico de AWS. Con el apoyo de dos socios de renombre mundial, no hay dudas de que podr\u00e1 ofrecer experiencias optimizadas y m\u00e1s personalizadas a sus clientes y empleados.<\/p>\n<h3 class=\"h5\">Tenga la certeza de que sus datos de experiencia del cliente est\u00e1n protegidos<\/h3>\n<ul>\n<li>Proteja sus datos de extremo a extremo mediante pruebas rigurosas y una arquitectura de reparaci\u00f3n autom\u00e1tica.<\/li>\n<li>Proteja los datos de los clientes con los productos de seguridad, cumplimiento e identidad de AWS, as\u00ed como con las herramientas integradas de cumplimiento y seguridad de Genesys.<\/li>\n<li>Cumpla los requisitos gubernamentales y normativos de los sectores altamente regulados.<\/li>\n<\/ul>\n<h3 class=\"h5\">Empodere a los agentes con herramientas nativas para la gesti\u00f3n del engagement de la fuerza de trabajo (WEM)<\/h3>\n<ul>\n<li>Analice las interacciones del cliente en tiempo real con el objetivo de identificar los patrones de excelencia y las oportunidades de mejora.<\/li>\n<li>Aproveche la IA y el aprendizaje autom\u00e1tico para dar mayor precisi\u00f3n a las previsiones.<\/li>\n<li>Aseg\u00farese de que la informaci\u00f3n confidencial de los empleados sea tratada conforme a los requisitos gubernamentales y normativos.<\/li>\n<\/ul>\n<h3 class=\"h5\">Cree experiencias conversacionales \u00fanicas con las tecnolog\u00edas digitales y de IA listas para usar<\/h3>\n<ul>\n<li>Mejore las interacciones entre clientes y agentes a trav\u00e9s de la IA incorporada, que le permitir\u00e1 analizar patrones e identificar las siguientes mejores acciones y los resultados.<\/li>\n<li>Sepa cu\u00e1ndo comunicarse con los clientes en el momento oportuno y con el contenido adecuado.<\/li>\n<li>Elimine las tareas rutinarias mediante la automatizaci\u00f3n del autoservicio para clientes y empleados.<\/li>\n<\/ul>\n<h3 class=\"h5\">Obtenga previsibilidad y optimizaci\u00f3n de costos en su contact center<\/h3>\n<ul>\n<li>Elabore un presupuesto confiable para su plataforma de CX en la nube.<\/li>\n<li>Utilice su estrategia de nube para optimizar costos.<\/li>\n<li>Aproveche las condiciones y opciones de pago flexibles disponibles en AWS Marketplace.<\/li>\n<\/ul>\n<h3 class=\"h5\">Saque provecho de la orquestaci\u00f3n de journeys en todos los canales<\/h3>\n<ul>\n<li>Analice los journeys de los clientes para identificar las causas que provocaron malas experiencias y problemas de rendimiento en el contact center.<\/li>\n<li>Priorice las mejoras que deben hacerse para beneficiar al m\u00e1ximo a sus clientes y a su negocio.<\/li>\n<li>Elimine las tareas rutinarias mediante la automatizaci\u00f3n del autoservicio para clientes y empleados.<\/li>\n<\/ul>\n<h3 class=\"h5\">Ofrezca una soluci\u00f3n de CX que se adapte a sus necesidades<\/h3>\n<ul>\n<li>Utilice soluciones de CX comprobadas y confiables sea cual sea el tama\u00f1o de su organizaci\u00f3n.<\/li>\n<li>Adapte sus aplicaciones en tiempo real mediante las funciones de escalabilidad autom\u00e1tica y conmutaci\u00f3n autom\u00e1tica por error de AWS.<\/li>\n<li>Implemente Genesys\u00a0Cloud al instante en m\u00e1s de 20\u00a0regiones de disponibilidad de AWS.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;p-2 bgc-lgray rounded-lg&#8221;]<span class=\"text-navy text-32\">Datos breves<\/span><\/p>\n<p><strong>Sobre:<\/strong><\/p>\n<p>Genesys y Amazon\u00a0Web\u00a0Services (AWS)<\/p>\n<p><strong>Tipo de asociaci\u00f3n:<\/strong><\/p>\n<p>Alianza estrat\u00e9gica global<\/p>\n<p><strong>Soluciones:<\/strong><\/p>\n<ul>\n<li><span class=\"text-black\">Plataforma Genesys Cloud\u2122, basada en AWS<\/span><\/li>\n<li><span class=\"text-black\">Soluci\u00f3n Genesys Cloud EX\u2122, basada en AWS<\/span><\/li>\n<li><span class=\"text-black\">Genesys Cloud, con las soluciones de inteligencia para contact centers (CCI) de AWS<\/span><\/li>\n<\/ul>\n<p><strong>Resumen de los beneficios:<\/strong><\/p>\n<ul>\n<li><span class=\"text-black\">Satisfaga las necesidades de su negocio con soluciones innovadoras y los equipos globales especializados de Genesys y AWS.<\/span><\/li>\n<li><span class=\"text-black\">Reduzca riesgos a trav\u00e9s de esta alianza entre dos proveedores de soluciones de reconocida trayectoria y destacados en el Cuadrante M\u00e1gico\u2122 de Gartner\u00ae.<\/span><\/li>\n<li><span class=\"text-black\">Acelere la obtenci\u00f3n de resultados y la transformaci\u00f3n digital con las mejores soluciones innovadoras de su clase.<\/span><\/li>\n<li><span class=\"text-black\">Aplique el uso de Genesys\u00a0Cloud a lo que ha pactado con AWS en materia de infraestructura de nube.<\/span><\/li>\n<li><span class=\"text-black\">Obtenga una factura consolidada, condiciones flexibles y precios con descuento al adquirir Genesys en AWS Marketplace.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row css=&#8221;.vc_custom_1688749378445{padding-top: 2rem !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Transforme su experiencia digital, sea cual sea el sector al que pertenezca<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1688749712361{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/partners\/global-strategic-alliances\/aws\/public-sector\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Sector p\u00fablico<\/h3>\n<p>Tome decisiones r\u00e1pidas y fundamentadas en datos que respalden los servicios esenciales que su contact center presta a los clientes.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/partners\/global-strategic-alliances\/aws\/retail\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Comercio minorista y productos de consumo<\/h3>\n<p>Fomente la lealtad de los clientes y aumente los ingresos con experiencias basadas en datos y habilitadas por IA.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/partners\/global-strategic-alliances\/aws\/financial-services\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Servicios financieros<\/h3>\n<p>Orqueste journeys digitales superiores para sus clientes a trav\u00e9s de un entorno seguro en la nube. Aumente los ingresos por cliente, las ventas cruzadas y la satisfacci\u00f3n del cliente.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/partners\/global-strategic-alliances\/aws\/healthcare\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Atenci\u00f3n m\u00e9dica<\/h3>\n<p>Ofrezca a sus pacientes el journey que anhelan. Ofr\u00e9zcales experiencias emp\u00e1ticas, eficientes y conectadas en todos los puntos de contacto.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8221;.vc_custom_1688749656418{padding-top: 0rem !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"text-navy h3\" style=\"text-align: center;\">Qu\u00e9 dicen nuestros clientes en com\u00fan<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1688749664628{padding-top: 0rem !important;}&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View eFinancial story\" title=\"eFinancial\" href=\"#5657\"><img decoding=\"async\" class=\"company-logo\" alt=\"Efinancial\" src=\"https:\/\/www.genesys.com\/media\/eFinancial.png\" width=\"300\" height=\"49\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View BancoEstado story\" title=\"BancoEstado\" href=\"#464889\"><img decoding=\"async\" class=\"company-logo\" alt=\"Bancoestadox250\" src=\"https:\/\/www.genesys.com\/media\/BancoEstadox250.png\" width=\"250\" height=\"47\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"5657\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/library.genesys.com\/m\/60646c5edb40f274\/original\/Redesigning-the-life-insurance-experience-co-branded-AWS_EN.pdf\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Efinancialhero\" src=\"https:\/\/www.genesys.com\/media\/eFinancialHero.jpg\" width=\"626\" height=\"345\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cOn March 22, we still had two call centers running on-prem. By the end of the next day, we were 100% on Genesys Cloud with 400 staff relieved to be working from home. April turned out to be one of our best-performing months on record.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014 Paul Bourdeaux<\/p><p class=\"customer-title\">Chief Information Officer, Vericity (Parent company of eFinancial)<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lea el caso de \u00e9xito<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"464889\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/library.genesys.com\/m\/433f8735f225446e\/original\/BancoEstado-Cobranded-AWS_EN.pdf\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Bancoestado x626\" src=\"https:\/\/www.genesys.com\/media\/BancoEstado_x626-.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cMigrating our contact center to the cloud was a challenge since we had a very limited time and all the complexity of implementing this during a health crisis. Thanks to the efforts of our team and the support of the Genesys team, we successfully carried out and completed this challenge. Most importantly, we improved our customers\u2019 experience.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014 Luis Ch\u00e1vez Tuesta<\/p><p class=\"customer-title\">Head of Software and Product Development, BancoEstado<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lea el caso de \u00e9xito<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Western Governors University story\" title=\"Western Governors University\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-governors-university\"><img decoding=\"async\" class=\"company-logo\" alt=\"Wgulogo\" src=\"https:\/\/www.genesys.com\/media\/WGUlogo.png\" width=\"825\" height=\"186\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View eFinancial story\" title=\"eFinancial\" href=\"https:\/\/www.genesys.com\/customer-stories\/efinancial\"><img decoding=\"async\" class=\"company-logo\" alt=\"Efinancial\" src=\"https:\/\/www.genesys.com\/media\/eFinancial.png\" width=\"300\" height=\"49\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Woolworths story\" title=\"Woolworths\" href=\"https:\/\/www.genesys.com\/customer-stories\/woolworths\"><img decoding=\"async\" class=\"company-logo\" alt=\"Woolworths\" src=\"https:\/\/www.genesys.com\/media\/woolworths-1.png\" width=\"200\" height=\"47\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/techstyleos\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View BancoEstado story\" title=\"BancoEstado\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/bancoestado\"><img decoding=\"async\" class=\"company-logo\" alt=\"Bancoestadox250\" src=\"https:\/\/www.genesys.com\/media\/BancoEstadox250.png\" width=\"250\" height=\"47\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center  vc_custom_1746212223415\"  href=\"https:\/\/aws.amazon.com\/marketplace\/pp\/prodview-hy7mzpidw3yjy\" target=\"_blank\" rel=\"noopener\"><div class=\"card-body text-center col-content\"><p><img decoding=\"async\" class=\"alignnone size-large wp-image-488678\" style=\"max-width: 333px; margin-bottom: 35px;\" src=\"https:\/\/www.genesys.com\/media\/AWS-Marketplace_logo-lockup_RGB.png\" \/><\/p>\n<h3>Descubra las soluciones de Genesys en AWS Marketplace<\/h3>\n<p>Aproveche los principales beneficios, tales como la facturaci\u00f3n consolidada, las condiciones flexibles y un modelo de uso flexible de AWS Cloud que permite ir consumiendo del total contratado.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Obtenga m\u00e1s informaci\u00f3n<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Lleve la experiencia del cliente a un nivel superior<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/resources\/deliver-experiences-customers-will-love-with-genesys-and-aws?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Deliver-empathetic-experiences_thumbnail.jpg\" height=\"480\" width=\"880\" alt=\"Deliver empathetic experiences thumbnail\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><h3 class=\"item-title mb-0\">Ofrezca las experiencias emp\u00e1ticas que a sus clientes les encantar\u00e1n con Genesys y AWS<\/h3><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/webinars\/how-alberta-motor-association-improved-cx-with-ai-and-self-service_live-qa?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Social-AMA-AWS-live-1200x675-px.png\" height=\"675\" width=\"1200\" alt=\"Social   ama aws live 1200&#215;675 px\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">C\u00f3mo Alberta\u00a0Motor\u00a0Association mejor\u00f3 la CX mediante soluciones de IA y autoservicio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/migration-kit-make-your-move-to-the-cloud-now?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Four-phases-cx-evolution_thumbnail-1.jpg\" height=\"480\" width=\"880\" alt=\"Four phases cx evolution thumbnail\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Las cuatro fases preparatorias para la evoluci\u00f3n de la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ebook-7-best-practices-for-customer-loyalty?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Image-SA-FS-December-2021-v3.png\" height=\"418\" width=\"800\" alt=\"F&s   strategic alliance   december 2021\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Satisfaga las necesidades del consumidor de hoy: Lo que pueden hacer las empresas minoristas para ofrecer una experiencia del cliente superior<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;getstarted&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;getstarted&#8221;][vc_column_text]<\/p>\n<p class=\"text-32\">Comience a utilizar Genesys y AWS<\/p>\n<p>Juntos, Genesys y AWS ofrecen las soluciones seguras e innovadoras que su empresa necesita para prosperar. Escale y ajuste su estrategia de soporte en cualquier momento para satisfacer las crecientes expectativas de sus clientes. Por \u00faltimo, brinde experiencias excepcionales tanto para empleados como para clientes, todo desde una sola plataforma unificada. Solicite una demo para obtener m\u00e1s informaci\u00f3n hoy mismo.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Bienvenido de nuevo,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u00bfNo es usted?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000002iY3aQAE\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/495652\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"es-mx\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/495652\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"495652\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nombre\">\n        <label for=\"fe190\">Nombre<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Apellido\">\n        <label for=\"fe191\">Apellido<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vicepresidente<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Ingeniero \/ arquitecto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Socio<\/option><option value=\"Staff\">Personal<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe219\">Nivel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclamos<\/option><option value=\"Collections\">Cobranzas<\/option><option value=\"Contact Center Management\">Gesti\u00f3n del centro de contacto<\/option><option value=\"Customer Experience\">Experiencia del cliente<\/option><option value=\"Customer Service\">Servicio al Cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Canales digitales y de comercio electr\u00f3nico<\/option><option value=\"Finance\">Finanzas<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnolog\u00edas de la informaci\u00f3n<\/option><option value=\"IT Architecture\">Arquitectura de TI<\/option><option value=\"IT Infrastructure\">Infraestructura de TI<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Mercadeo<\/option><option value=\"Operations \/ Process Management\">Gesti\u00f3n de operaciones \/ procesos<\/option><option value=\"Production Management\">Gesti\u00f3n de la producci\u00f3n<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Ventas<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe218\">Funci\u00f3n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Tel\u00e9fono\">\n        <label for=\"fe215\">Tel\u00e9fono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds\n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Ciudad\/Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ciudad\">\n        <label for=\"fe226\">Ciudad<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banca<\/option><option value=\"Business Services\">Servicios empresariales<\/option><option value=\"Capital Markets\">Mercado de Capitales<\/option><option value=\"Communications\">Comunicaciones<\/option><option value=\"Consumer Products\">Bienes de Consumo<\/option><option value=\"Defense & Intelligence\">Defensa e Inteligencia<\/option><option value=\"Education & Non-Profit\">Educaci\u00f3n y Sin \u00c1nimo de Lucro<\/option><option value=\"Energy & Utilities\">Energ\u00eda y Servicios P\u00fablicos<\/option><option value=\"Entertainment\">Entretenimiento<\/option><option value=\"Government\">Gobierno<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Biociencias<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufactura<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Proveedores<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnolog\u00eda<\/option><option value=\"Travel & Hospitality\">Viajes & Hoteleria<\/option><option value=\"Retail Banking\">Banca de Retail<\/option><option value=\"Other\">Otro<\/option>\n        <\/select>\n        <label for=\"fe221\">Industria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas investigando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de negocio<\/option><option value=\"Comparing solutions\">Comparando soluciones<\/option><option value=\"Ready for a conversation\">Listo para una conversaci\u00f3n<\/option>\n        <\/select>\n        <label for=\"fe222\">Nivel de Inter\u00e9s<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">De 1 a 20<\/option><option value=\"21-50\">Entre 21 y 50<\/option><option value=\"51-100\">Entre 50 y 100<\/option><option value=\"101-300\">Entre 101 y 300<\/option><option value=\"301-500\">Entre 301 y 500<\/option><option value=\"501-1000\">Entre 501 y 1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No tengo un Centro de Contacto<\/option><option value=\"Don't Know\">No lo s\u00e9<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de Agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ed. Deseo recibir informaci\u00f3n de Genesys por correo electr\u00f3nico o tel\u00e9fono.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Quiero ser contactado por un especialista de CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Solicite una demo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Solicite una demo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h2 class=\"h4\">Gracias por su inter\u00e9s en Genesys y AWS<\/h2>\n<p>Un representante se comunicar\u00e1 con usted.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1746211437378{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;570424&#8243; css=&#8221;&#8221; si_max_width=&#8221;176px&#8221;][vc_column_text] Genesys recibi\u00f3 el premio al socio global del a\u00f1o de AWS en Experiencia del Cliente [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text] Genesys y Amazon\u00a0Web\u00a0Services Mejore la tecnolog\u00eda de CX a escala Ofrezca a sus clientes las experiencias que se merecen [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":408004,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-495652","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/495652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/comments?post=495652"}],"version-history":[{"count":11,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/495652\/revisions"}],"predecessor-version":[{"id":596452,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/495652\/revisions\/596452"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/408004"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=495652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}