{"id":439559,"date":"2024-12-16T12:49:12","date_gmt":"2024-12-16T20:49:12","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=439559"},"modified":"2024-12-16T13:07:56","modified_gmt":"2024-12-16T21:07:56","slug":"genesys-cloud-crb-eng","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/es-mx\/genesys-cloud-crb-eng","title":{"rendered":"Genesys Cloud – CRB ENG"},"content":{"rendered":"

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Genesys Cloud CX<\/span> Choose a comprehensive, AI\u2011powered cloud contact center solution<\/h1>\n

Genesys Cloud CX orchestrates experiences across every customer and employee interaction<\/p>\n

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Request a Demo<\/a>Take the Tour<\/a><\/div>[\/vc_column][vc_column width=”5\/12″][vc_single_image image=”543643″ alignment=”right” css=””][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Power personalized end-to-end experiences at scale<\/h2>\n

Genesys Cloud CX\u2122 is the world\u2019s leading AI\u2011powered experience\u202forchestration<\/a> platform. With it, you can coordinate every step of your customer and employee experience by shaping journeys for moments that matter.<\/p>\n

Trusted by businesses of all sizes in over 100 countries, Genesys Cloud CX is the leading customer and employee experience solution. With AI everywhere\u202fpowering omnichannel engagements, intelligent routing, built-in workforce engagement, end-to-end journey management and more \u2014 you can improve customer loyalty and employee retention. Use one platform to power more connected, meaningful experiences. Every\u202fcustomer. Every interaction. Every time.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

\"Power<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D” css=”.vc_custom_1714408635144{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column]

Transform customer and employee experiences with Genesys\u202fCloud CX<\/h2>\n
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94%<\/p>\n

average response rates<\/p>\n<\/div>\n

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90%<\/p>\n

first-call resolution<\/p>\n<\/div>\n

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20%<\/p>\n

boost in agent productivity<\/p>\n<\/div>\n<\/div>\n

See case study<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1710802894665{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”sky-high”][vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_column_text css=””]<\/p>\n

Only Genesys Cloud CX achieves true AI\u2011powered experience orchestration<\/h2>\n

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AI\u2011powered<\/h3>\n

AI is native and infused throughout the entire Genesys Cloud\u2122 platform. Harness the power of AI to gain deep customer insights. Predict customer needs, identify trends and make data-driven decisions that enable better service. With Genesys Cloud CX, you can solve high-value customer and employee experience challenges faster.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Born in the cloud<\/h3>\n

Genesys Cloud CX is designed for the cloud era, ensuring you have the agility, scalability and innovations you need to succeed. Say goodbye to legacy systems and on-premises headaches \u2014 Genesys Cloud CX is built for the digital age. And with our native API-first, open cloud platform, you can take advantage of cloud-first benefits.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

All-in-one platform<\/h3>\n

Combine customer engagement, workforce engagement and journey management capabilities in one platform. Genesys Cloud CX eliminates the need for patchwork solutions and multiple vendors. Our unified, AI\u2011powered technology ensures you can effectively and intelligently serve the full customer and employee journey.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%7D%5D” css=”.vc_custom_1624492627953{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column]

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\"Gartner<\/p>\n

2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/p>\n

Gartner named Genesys a Leader for the 11th consecutive year<\/p>\n<\/div>

Get the Gartner report<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>