{"id":117002,"date":"2019-01-03T13:09:09","date_gmt":"2019-01-03T21:09:09","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=117002"},"modified":"2025-01-28T13:40:55","modified_gmt":"2025-01-28T21:40:55","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/es-mx\/blog","title":{"rendered":"Blog"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h1 class=\"font-roboto\">Bienvenido al futuro: es digital 2025<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-levels-of-experience-orchestration\" target=\"\" rel=\"\">Leer blog<\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component video-snippet\"><video autoplay muted playsinline loop data-poster-mobile=\"\" data-mobile-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\" data-poster-desktop=\"\" data-desktop-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\"><\/video><button type=\"button\" class=\"btn btn-white bg-video-control small inactive\"><\/button><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; 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full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"0\" data-page=\"1\" data-max-pages=\"24\" data-limit=\"354\" data-default-counter=\"1\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/human-first-ai-powered-a-leadership-blueprint-for-modern-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"176\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Group_collaboration-300x176.jpeg\" alt=\"Human-First, AI-Powered: Un plan de liderazgo para la CX moderna\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">25\/03\/2026<\/p><h3 class=\"card-title h6\">Human-First, AI-Powered: Un plan de liderazgo para la CX moderna<\/h3><p class=\"card-text mt-1\">Aaron Lael, del Departamento de Operaciones Gubernamentales de Utah, Divisi\u00f3n de Servicios Tecnol\u00f3gicos, Arquitecto de TI, del...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/es-mx\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/human-first-ai-powered-a-leadership-blueprint-for-modern-cx\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1-300x200.jpg\" alt=\"Por qu\u00e9 la IA ag\u00e9ntica demanda una plataforma, no otra soluci\u00f3n aislada\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">16\/03\/2026<\/p><h3 class=\"card-title h6\">Por qu\u00e9 la IA ag\u00e9ntica demanda una plataforma, no otra soluci\u00f3n aislada<\/h3><p class=\"card-text mt-1\">Sales de un espacio de almacenamiento estrecho, golpeas el and\u00e9n y da\u00f1as la llanta. Frustrante, pero manejable. Abres la...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/es-mx\/blog\/author\/1188\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/headshot_IMG_1564.jpg\" alt=\"Marissa Gbenro\"><p class=\"mb-0\">Marissa Gbenro<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-experience-economy-why-experience-is-now-the-product\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"170\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/The-Experience-Economy-Blog-Resource-Thumbnail-300x170.png\" alt=\"La econom\u00eda de la experiencia: Por qu\u00e9 la experiencia es ahora el producto\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">27\/02\/2026<\/p><h3 class=\"card-title h6\">La econom\u00eda de la experiencia: Por qu\u00e9 la experiencia es ahora el producto<\/h3><p class=\"card-text mt-1\">Cada sector tiene momentos espec\u00edficos en los que los clientes esperan que el servicio de atenci\u00f3n sea excepcional, y esas...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/es-mx\/blog\/author\/1076\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Greg-Thomas-headshot-e1716404261507.jpg\" alt=\"Greg Thomas\"><p class=\"mb-0\">Greg Thomas<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-experience-economy-why-experience-is-now-the-product\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/MaestroAdobeStock_1798912305-300x200.jpeg\" alt=\"Las nuevas reglas del liderazgo CX en un mundo impulsado por la IA\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">23\/02\/2026<\/p><h3 class=\"card-title h6\">Las nuevas reglas del liderazgo CX en un mundo impulsado por la IA<\/h3><p class=\"card-text mt-1\">Gabriel Galbieri, especialista en Contact Center de la consultora de recursos humanos Cielo, es Maestro en el programa Genesys...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/es-mx\/blog\/author\/1221\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Gabriel-Galbieri-cielo-e1771865786666.jpeg\" alt=\"Gabriel Galbieri\"><p class=\"mb-0\">Gabriel Galbieri<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-future-of-cx-will-be-built-on-intelligent-ecosystems\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"183\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/SN_AdobeStock_729969701-scaled-e1771269118852-300x183.jpeg\" alt=\"El futuro del CX se basar\u00e1 en ecosistemas inteligentes\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">17\/02\/2026<\/p><h3 class=\"card-title h6\">El futuro del CX se basar\u00e1 en ecosistemas inteligentes<\/h3><p class=\"card-text mt-1\">En todos los sectores, las organizaciones se apresuran a aprovechar la inteligencia artificial (IA) para mejorar las...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/es-mx\/blog\/author\/280\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Jack-2.png\" alt=\"Jack Nichols\"><p class=\"mb-0\">Jack Nichols<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-future-of-cx-will-be-built-on-intelligent-ecosystems\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AVA-OJ-blog_image_820x547-300x200.png\" alt=\"C\u00f3mo los Large Action Models potenciar\u00e1n la orquestaci\u00f3n ag\u00e9ntica\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">10\/02\/2026<\/p><h3 class=\"card-title h6\">C\u00f3mo los Large Action Models potenciar\u00e1n la orquestaci\u00f3n ag\u00e9ntica<\/h3><p class=\"card-text mt-1\">Son las 8 de la ma\u00f1ana y su vuelo ha sido cancelado durante la noche. 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La CX debe ponerse al d\u00eda.\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">09\/02\/2026<\/p><h3 class=\"card-title h6\">El Cliente ha cambiado. La CX debe ponerse al d\u00eda.<\/h3><p class=\"card-text mt-1\">A lo largo de distintas industrias y regiones, un mensaje fue claro en entrevistas recientes con profesionales de CX: las...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/es-mx\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/leyes-que-humanizan-la-tecnologia-el-papel-de-la-ia-en-la-nueva-experiencia-del-cliente\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"164\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_300886959_Genesys-Threads_sm-1-300x164.png\" alt=\"Leyes que humanizan la tecnolog\u00eda: el papel de la IA en la nueva experiencia del cliente\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">22\/12\/2025<\/p><h3 class=\"card-title h6\">Leyes que humanizan la tecnolog\u00eda: el papel de la IA en la nueva experiencia del cliente<\/h3><p class=\"card-text mt-1\">La tecnolog\u00eda avanza a toda velocidad, pero los usuarios siguen queriendo ser escuchados por personas reales. 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