{"id":104777,"date":"2018-10-26T14:39:06","date_gmt":"2018-10-26T21:39:06","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=104777"},"modified":"2020-07-29T16:13:19","modified_gmt":"2020-07-29T23:13:19","slug":"googlecloud","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/es-mx\/googlecloud","title":{"rendered":"Contact Center AI de Google Cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1594833915657{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;background-color: #4e5054 !important;}&#8221;][vc_row][vc_column][vc_single_image image=&#8221;326527&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;600px&#8221; css=&#8221;.vc_custom_1594662377203{margin-bottom: 1.889rem !important;}&#8221; si_alt_text=&#8221;Genesys &#8211; Google Logo&#8221;][vc_column_text]<\/p>\n<h1 class=\"text-white\" style=\"text-align: center;\">Adopte una IA conversacional para cada cliente<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center  vc_custom_1590604961077\"><a class=\"btn small btn-primary\" href=\"#getstarted\" target=\"\" style=\"width:auto;\" rel=\"\" >Comience<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<style type='text\/css'>\r .section_wrapper .vc_section.section-lockdown .section-grid#special-notoppadding{ padding-top:0; } .section_wrapper .section-cta.format-cta-t1 .box-logo { width: 90%; max-width: 350px; }\r <\/style><div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a2 has-yt_video\" ><div class=\"text-col\"><h3><\/h3><h4 style=\"margin-bottom: 2.222rem;\">Los l\u00edderes globales de software para contact centers en la nube y la plataforma empresarial en la nube se han unido para ofrecer experiencias con inteligencia artificial a clientes y empleados.<\/h4>\n<p>Mejore la experiencia del cliente combinando la comprensi\u00f3n del lenguaje natural y las capacidades de voz de Google\u00a0Cloud con el software de contact center en la nube l\u00edder de la industria de Genesys. Resuelva problemas b\u00e1sicos con chatbots y voicebots que mantienen conversaciones con naturalidad. Adem\u00e1s, brinde a sus agentes la posibilidad de ayudar a los clientes en tiempo real en las interacciones que requieran la asistencia de una persona.<\/p>\n<\/div><div class=\"media-col type-youtube\"><div class=\"iframeholder\"><iframe src=\"https:\/\/www.youtube.com\/embed\/bAtoCOTTn3A\" frameborder=\"0\" allowfullscreen=\"1\"><\/iframe><\/div><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Mejore el servicio al cliente con una IA que habla, entiende e interact\u00faa<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.genesys.com\/media\/49ea7959-chatbot-orange.svg\"  alt=\"Chat bot\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Chatbots<\/h4><p>Brinde al cliente un servicio 24\/7 de autogesti\u00f3n conversacional en la web o en dispositivos m\u00f3viles, a trav\u00e9s de cualquier canal digital. Garantice que las transferencias se realicen sin interrupciones a los agentes humanos cuando resulta necesario resolver temas m\u00e1s complejos.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"77\" height=\"76\" src=\"https:\/\/www.genesys.com\/media\/8e3af167-bot.svg\"  alt=\"Bot\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Voicebots<\/h4><p>Canalice el volumen de llamadas de rutina a trav\u00e9s de su IVR, con voicebots basados en IA. Libere a sus agentes de tener que atender esas llamadas para que puedan realizar tareas que revisten mayor importancia.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.genesys.com\/media\/process-person.png\"  alt=\"Process person\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Agent Assist<\/h4><p>Brinde a los agentes un soporte continuo durante sus llamadas. Agent\u00a0Assist identifica la intenci\u00f3n y proporciona asistencia paso a paso en tiempo real.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"36\" src=\"\"  alt=\"\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Insights<\/h4><p>Utilice el procesamiento del lenguaje natural para identificar lo que motiva las llamadas as\u00ed como las opiniones de los clientes. De esta manera, los gerentes de contact center pueden conocer a fondo las interacciones y adoptar las medidas necesarias para mejorar los resultados de cada llamada.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Orqueste perfectas experiencias de cliente, de extremo a extremo<\/h3><p>Cree y orqueste bots para cada canal, todo desde una sola plataforma. Tome el control de la experiencia del cliente con el software de contact center en la nube de Genesys. Con una sencilla herramienta de arrastrar y soltar, usted puede decidir el mejor flujo de trabajo de CX y gestionar el grado de automatizaci\u00f3n de la IA y las interacciones de los agentes en vivo. Puede optar por interacciones total o parcialmente automatizadas, en las que tiene la posibilidad de hacer transferencias a un agente humano sin problemas.<br \/>\nLas transferencias a ciegas son cosa del pasado. Brinde una experiencia personalizada a sus clientes, y entregue el contexto completo de cada interacci\u00f3n automatizada a todos sus agentes. Reduzca la frustraci\u00f3n de los clientes y los agentes con una tecnolog\u00eda combinada que lo ayuda a optimizar sus recursos y mejorar la experiencia.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-image\" data-col-span=\"colspan2\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\" style=\"\"><img decoding=\"async\" width=\"1253\" height=\"369\" src=\"https:\/\/www.genesys.com\/media\/Google-Cloud-partnership-Integrated-graphic-ES.svg\" style=\"\" alt=\"Google cloud partnership integrated graphic es\" \/><\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Software de Genesys para contact centers en la nube<\/h4><p>Orqueste experiencias de cliente de principio a fin. Las soluciones Genesys Cloud y Genesys le permiten crear y gestionar la IA conversacional como parte de su estrategia m\u00e1s amplia de experiencia del cliente.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Contact Center AI de Google Cloud<\/h4><p>Brinde un servicio de atenci\u00f3n al cliente excepcional y aumente la eficiencia operativa mediante la inteligencia artificial. Permita que su agente virtual converse con los clientes de manera natural con Dialogflow y asista a los agentes humanos en casos complejos.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-t1 has-bgcolor\" data-swidth=\"stretch\" data-cta-type=\"cta-t1\" data-bgcolor=\"bgc-charcoal\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"box-logo image-wide\"><img decoding=\"async\" width=\"774\" height=\"189\" src=\"https:\/\/www.genesys.com\/media\/348a1039-entelchile_logo.svg\" alt=\"Entelchile logo\"><\/div><div class=\"text-col\"><div class=\"box-quote\">\"Nuestros clientes cambiaron la manera en la que interact\u00faan con nosotros. Sin los bots, la IA y la automatizaci\u00f3n fusionados con Genesys AI, no podr\u00edamos ofrecer este tipo de servicio.\"<\/div><div class=\"speaker-info\"><p class=\"fullname\">Pablo Oyarzun,<\/p><p class=\"jobtitle\">gerente de Divisi\u00f3n de la Experiencia del Cliente,<\/p><p class=\"company\">Entel<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-b\" data-cards=\"bgc-white\" data-shadow=\"shadow\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Marque la diferencia con Genesys y Contact Center AI de Google Cloud<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/heart-updated.svg\"  alt=\"Customer care\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Fomente las relaciones, no solo las transacciones<\/h4><p>Proporcione soporte personalizado, servicio 24\/7 y una r\u00e1pida resoluci\u00f3n de problemas, de modo que cada transacci\u00f3n sea una oportunidad para consolidar la lealtad del cliente.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/graph-bar-increase-1.svg\"  alt=\"Graph bar growth\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Aumente el CSAT y la eficiencia operativa<\/h4><p>Reduzca el volumen de llamadas, el tiempo de atenci\u00f3n y los costos de capacitaci\u00f3n de agentes, de modo que sus operaciones sean m\u00e1s r\u00e1pidas y eficaces.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"44\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/ec4bec4f-agent.svg\"  alt=\"Agent\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Convierta a cada agente en un especialista<\/h4><p>Permita que sus agentes se dediquen a atender las llamadas m\u00e1s dif\u00edciles y especializadas, con informaci\u00f3n, flujos de trabajo e instrucciones paso a paso en tiempo real.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-c\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Conozca m\u00e1s sobre Genesys y Google Cloud<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"800\" height=\"440\" src=\"https:\/\/www.genesys.com\/media\/Genesys-and-Google-EB-idebar-MX.png\"  alt=\"Genesys and google eb idebar mx\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">eBook: Genesys y Google Cloud: Le damos vida a la IA en el contact center<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-and-google-cloud-bringing-contact-center-ai-to-life\" target=\"\" rel=\"\">Obt\u00e9ngalo ahora<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/050c3021-3f48-4467-95ff-52a972b9b33d.Google-Cloud-IDC-Paper-Resource-Center.jpg\"  alt=\"050c3021 3f48 4467 95ff 52a972b9b33d.google cloud idc paper resource center\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">IDC Spotlight: c\u00f3mo aprovechar el poder transformador de la IA para contact centers con Google Cloud y Genesys<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/idc-unlocking-the-transformative-power-of-ai-for-contact-centers-with-google-cloud-and-genesys\" target=\"\" rel=\"\">L\u00e9alo ahora.<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"880\" height=\"480\" src=\"https:\/\/www.genesys.com\/media\/Ask-Me-Anything-Webinar-Icon-440x240-Webinar-Thumbnail.jpg\"  alt=\"Ask me anything webinar icon 440&#215;240 webinar thumbnail\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Webinar on-demand: respuesta a todos sus interrogantes sobre la seguridad de la IA en los contact centers<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"\/webinars\/all-your-contact-center-ai-security-questions-answered\" target=\"\" rel=\"\">V\u00e9alo ahora<\/a><\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_id=&#8221;getstarted&#8221;][vc_row][vc_column]<div class=\"section-form format-form-a formtype-hot has-title has-bgcolor has-imagebg\" data-swidth=\"stretch\" data-cards=\"\" data-modalbg=\"\" data-bgcolor=\"bgc-orange\" data-bgimg=\"https:\/\/www.genesys.com\/media\/bg-grad-warmred-to-plumish.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Comience a utilizar Genesys y Google Cloud<\/h3><p>Combine el poder de la IA y la capacidad de orquestar journeys de cliente omnicanal, y lleve su CX al pr\u00f3ximo nivel.<br \/>\nComplete este formulario y lo ayudaremos a comenzar con Genesys y Contact\u00a0Center\u00a0AI de Google\u00a0Cloud.<\/p>\n<\/div><div class=\"form-col\"><div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_grid\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\"#modalthankyoucontent\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Bienvenido de nuevo,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span 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for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nombre\">\n        <label for=\"fe190\">Nombre<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Apellido\">\n        <label for=\"fe191\">Apellido<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Tel\u00e9fono\">\n        <label for=\"fe215\">Tel\u00e9fono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vicepresidente<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Ingeniero \/ arquitecto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Socio<\/option><option value=\"Staff\">Personal<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe219\">Nivel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclamos<\/option><option value=\"Collections\">Cobranzas<\/option><option value=\"Contact Center Management\">Gesti\u00f3n del centro de contacto<\/option><option value=\"Customer Experience\">Experiencia del cliente<\/option><option value=\"Customer Service\">Servicio al Cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Canales digitales y de comercio electr\u00f3nico<\/option><option value=\"Finance\">Finanzas<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnolog\u00edas de la informaci\u00f3n<\/option><option value=\"IT Architecture\">Arquitectura de TI<\/option><option value=\"IT Infrastructure\">Infraestructura de TI<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Mercadeo<\/option><option value=\"Operations \/ Process Management\">Gesti\u00f3n de operaciones \/ procesos<\/option><option value=\"Production Management\">Gesti\u00f3n de la producci\u00f3n<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Ventas<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe218\">Funci\u00f3n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds\n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Ciudad\/Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ciudad\">\n        <label for=\"fe226\">Ciudad<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banca<\/option><option value=\"Business Services\">Servicios empresariales<\/option><option value=\"Capital Markets\">Mercado de Capitales<\/option><option value=\"Communications\">Comunicaciones<\/option><option value=\"Consumer Products\">Bienes de Consumo<\/option><option value=\"Defense & Intelligence\">Defensa e Inteligencia<\/option><option value=\"Education & Non-Profit\">Educaci\u00f3n y Sin \u00c1nimo de Lucro<\/option><option value=\"Energy & Utilities\">Energ\u00eda y Servicios P\u00fablicos<\/option><option value=\"Entertainment\">Entretenimiento<\/option><option value=\"Government\">Gobierno<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Biociencias<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufactura<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Proveedores<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnolog\u00eda<\/option><option value=\"Travel & Hospitality\">Viajes & Hoteleria<\/option><option value=\"Retail Banking\">Banca de Retail<\/option><option value=\"Other\">Otro<\/option>\n        <\/select>\n        <label for=\"fe221\">Industria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas investigando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de negocio<\/option><option value=\"Comparing solutions\">Comparando soluciones<\/option><option value=\"Ready for a conversation\">Listo para una conversaci\u00f3n<\/option>\n        <\/select>\n        <label for=\"fe222\">Nivel de Inter\u00e9s<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">De 1 a 20<\/option><option value=\"21-50\">Entre 21 y 50<\/option><option value=\"51-100\">Entre 50 y 100<\/option><option value=\"101-300\">Entre 101 y 300<\/option><option value=\"301-500\">Entre 301 y 500<\/option><option value=\"501-1000\">Entre 501 y 1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No tengo un Centro de Contacto<\/option><option value=\"Don't Know\">No lo s\u00e9<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de Agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ed. Deseo recibir informaci\u00f3n de Genesys por correo electr\u00f3nico o tel\u00e9fono.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Quiero ser contactado por un especialista de CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"on\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Comience\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Comience\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div><div id=\"modalthankyoucontent\"><h3>Gracias por su inter\u00e9s en Genesys y Google Cloud.<\/h3><p>Un representante se comunicar\u00e1 con usted.<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1594833915657{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;background-color: #4e5054 !important;}&#8221;][vc_row][vc_column][vc_single_image image=&#8221;326527&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;600px&#8221; css=&#8221;.vc_custom_1594662377203{margin-bottom: 1.889rem !important;}&#8221; si_alt_text=&#8221;Genesys &#8211; Google Logo&#8221;][vc_column_text] Adopte una IA conversacional para cada cliente [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=&#8221;getstarted&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":81837,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-104777","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/104777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/comments?post=104777"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/104777\/revisions"}],"predecessor-version":[{"id":330456,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/104777\/revisions\/330456"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/81837"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=104777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}