{"id":103631,"date":"2018-10-26T14:39:24","date_gmt":"2018-10-26T21:39:24","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=103631"},"modified":"2025-09-10T22:01:34","modified_gmt":"2025-09-11T05:01:34","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/es-mx\/resources","title":{"rendered":"Recursos"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1757566470854{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text]<\/p>\n<h1 class=\"text-center\">Centro de Recursos de Experiencia al Cliente<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566869579{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Recursos destacados<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid featured-only\" data-display=\"12\"><div class=\"featured-container\"><div class=\"featured-grid-row grid-row row grid-col-4 gutter-small\"><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"0\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,informe,report,white paper,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"informe|white paper\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ES-MX.png\" height=\"800\" width=\"1330\" alt=\"Es mx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El estado de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"1\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience,demo,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"demo\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-copilot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Genesys-Cloud-Copilot-Demo-Video-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 genesys cloud copilot demo video thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de Genesys Cloud Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"2\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,gu\u00eda pr\u00e1ctica,practical guide,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,journey management,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"gu\u00eda pr\u00e1ctica\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones|journey management|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-cx-playbook-for-the-agentic-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ES-MX_820x464-Resource-Thumbnail-The-CX-Playbook-for-the-Agenctic-Era.jpg\" height=\"464\" width=\"820\" alt=\"Es mx 820x464 resource thumbnail the cx playbook for the agenctic era\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Manual de CX para la Era Ag\u00e9ntica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"3\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,demo,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"demo\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agentic Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566890085{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Todos los recursos<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid has-filters\" data-display=\"12\"><div class=\"resources-grid-container\"><div class=\"resources-main-row row\"><div class=\"resources-grid-filters-col col-md-3 col-12\"><div class=\"filters-container d-lg-block d-md-flex d-block flex-wrap text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-item filter-search col-12 px-0\"><div class=\"form-floating\"><input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" placeholder=\"Search\" id=\"filter_search\">\r\n            <label for=\"filter_search\">Search<\/label><\/div><\/div><div class=\"accordion mt-1\" id=\"filter-accordion\">\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_contenttheme\">\r\n                    <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_contenttheme\" aria-expanded=\"true\" aria-controls=\"collapse-tax_contenttheme\">\r\n                        Topic\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_contenttheme\" class=\"accordion-collapse collapse show\" aria-labelledby=\"heading-tax_contenttheme\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"mejore la experiencia del cliente\" id=\"improve-customer-experience-es-mx\" data-slug=\"improve-customer-experience-es-mx\"><label class=\"form-check-label\" for=\"improve-customer-experience-es-mx\">Mejore la experiencia del cliente<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"mejore la experiencia del empleado\" id=\"improve-employee-experience-es-mx\" data-slug=\"improve-employee-experience-es-mx\"><label class=\"form-check-label\" for=\"improve-employee-experience-es-mx\">Mejore la experiencia del empleado<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"mejore su tecnolog\u00eda\" id=\"level-up-your-technology-es-mx\" data-slug=\"level-up-your-technology-es-mx\"><label class=\"form-check-label\" for=\"level-up-your-technology-es-mx\">Mejore su tecnolog\u00eda<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"grow your business\" id=\"grow-your-business-es-mx\" data-slug=\"grow-your-business-es-mx\"><label class=\"form-check-label\" for=\"grow-your-business-es-mx\">Grow your business<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_content_type\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_content_type\" aria-expanded=\"false\" aria-controls=\"collapse-tax_content_type\">\r\n                        Content type\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_content_type\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_content_type\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"art\u00edculo web\" id=\"web-article-es-mx\" data-slug=\"web-article-es-mx\"><label class=\"form-check-label\" for=\"web-article-es-mx\">Art\u00edculo web<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"blog\" id=\"blog-es-mx\" data-slug=\"blog-es-mx\"><label class=\"form-check-label\" for=\"blog-es-mx\">Blog<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"caso de \u00e9xito\" id=\"success-story-es-mx\" data-slug=\"success-story-es-mx\"><label class=\"form-check-label\" for=\"success-story-es-mx\">Caso de \u00e9xito<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"checklist\" id=\"checklist-es-mx\" data-slug=\"checklist-es-mx\"><label class=\"form-check-label\" for=\"checklist-es-mx\">Checklist<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"demo\" id=\"demo-es-mx\" data-slug=\"demo-es-mx\"><label class=\"form-check-label\" for=\"demo-es-mx\">Demo<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ebook\" id=\"ebook-es-mx\" data-slug=\"ebook-es-mx\"><label class=\"form-check-label\" for=\"ebook-es-mx\">Ebook<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"gu\u00eda pr\u00e1ctica\" id=\"practical-guide-es-mx\" data-slug=\"practical-guide-es-mx\"><label class=\"form-check-label\" for=\"practical-guide-es-mx\">Gu\u00eda pr\u00e1ctica<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"infographic\" id=\"infographic-es-mx\" data-slug=\"infographic-es-mx\"><label class=\"form-check-label\" for=\"infographic-es-mx\">Infographic<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"informe\" id=\"report-es-mx\" data-slug=\"report-es-mx\"><label class=\"form-check-label\" for=\"report-es-mx\">Informe<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"interactive\" id=\"interactive-es-mx\" data-slug=\"interactive-es-mx\"><label class=\"form-check-label\" for=\"interactive-es-mx\">Interactive<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"product overview\" id=\"product-overview-es-mx\" data-slug=\"product-overview-es-mx\"><label class=\"form-check-label\" for=\"product-overview-es-mx\">Product overview<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"video\" id=\"video-es-mx\" data-slug=\"video-es-mx\"><label class=\"form-check-label\" for=\"video-es-mx\">Video<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"white paper\" id=\"white-paper-es-mx\" data-slug=\"white-paper-es-mx\"><label class=\"form-check-label\" for=\"white-paper-es-mx\">White paper<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        Industry\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"atenci\u00f3n m\u00e9dica\" id=\"healthcare-es-mx\" data-slug=\"healthcare-es-mx\"><label class=\"form-check-label\" for=\"healthcare-es-mx\">Atenci\u00f3n m\u00e9dica<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"finanzas\" id=\"financial-es-mx\" data-slug=\"financial-es-mx\"><label class=\"form-check-label\" for=\"financial-es-mx\">Finanzas<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industrial\" id=\"industrial-es-mx\" data-slug=\"industrial-es-mx\"><label class=\"form-check-label\" for=\"industrial-es-mx\">Industrial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"p\u00fablico\" id=\"public-es-mx\" data-slug=\"public-es-mx\"><label class=\"form-check-label\" for=\"public-es-mx\">P\u00fablico<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"sector minorista\" id=\"retail-es-mx\" data-slug=\"retail-es-mx\"><label class=\"form-check-label\" for=\"retail-es-mx\">Sector minorista<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-es-mx\" data-slug=\"technology-es-mx\"><label class=\"form-check-label\" for=\"technology-es-mx\">Technology<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        Capability\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"an\u00e1lisis y reportes\" id=\"analytics-and-reporting-es-mx\" data-slug=\"analytics-and-reporting-es-mx\"><label class=\"form-check-label\" for=\"analytics-and-reporting-es-mx\">An\u00e1lisis y reportes<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"cloud-migration-es-mx\" data-slug=\"cloud-migration-es-mx\"><label class=\"form-check-label\" for=\"cloud-migration-es-mx\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"comunicaciones unificadas\" id=\"comunicaciones-unificadas\" data-slug=\"comunicaciones-unificadas\"><label class=\"form-check-label\" for=\"comunicaciones-unificadas\">Comunicaciones unificadas<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"digital\" id=\"digital-es-mx\" data-slug=\"digital-es-mx\"><label class=\"form-check-label\" for=\"digital-es-mx\">Digital<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ia y automatizaci\u00f3n\" id=\"ai-and-automation-es-mx\" data-slug=\"ai-and-automation-es-mx\"><label class=\"form-check-label\" for=\"ai-and-automation-es-mx\">IA y automatizaci\u00f3n<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound-es-mx\" data-slug=\"inbound-es-mx\"><label class=\"form-check-label\" for=\"inbound-es-mx\">Inbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"integraciones\" id=\"integrations-es-mx\" data-slug=\"integrations-es-mx\"><label class=\"form-check-label\" for=\"integrations-es-mx\">Integraciones<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"journey-management-es-mx\" data-slug=\"journey-management-es-mx\"><label class=\"form-check-label\" for=\"journey-management-es-mx\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound-es-mx\" data-slug=\"outbound-es-mx\"><label class=\"form-check-label\" for=\"outbound-es-mx\">Outbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"security and availability\" id=\"security-and-availability-es-mx\" data-slug=\"security-and-availability-es-mx\"><label class=\"form-check-label\" for=\"security-and-availability-es-mx\">Security and availability<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"voz\" id=\"voice-es-mx\" data-slug=\"voice-es-mx\"><label class=\"form-check-label\" for=\"voice-es-mx\">Voz<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"wem-es-mx\" data-slug=\"wem-es-mx\"><label class=\"form-check-label\" for=\"wem-es-mx\">WEM<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">Clear all<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"0\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,cloud migration,ia y automatizaci\u00f3n,ai and automation,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/sustainable-growth-in-the-age-of-ai-starts-with-empathy-1260x709.webp\" height=\"709\" width=\"1260\" alt=\"Sustainable growth in the age of ai starts with empathy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El crecimiento sostenible en la era de la IA comienza con la empat\u00eda | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"1\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,informe,report,white paper,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"informe|white paper\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ES-MX-1260x758.png\" height=\"758\" width=\"1260\" alt=\"Es mx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El estado de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"2\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/2026-state-of-customer-experience-report-latin-americas-accelerated-path-to-agentic-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/socx2026-esmx-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"2026 state of customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Informe sobre el Estado de la Experiencia del Cliente 2026: El camino acelerado de Am\u00e9rica Latina hacia una experiencia del cliente impulsada por IA ag\u00e9ntica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"3\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-cx-leaders-can-scale-agentic-ai-insights-from-the-world-economic-forum\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/wef-agentic-ai.jpg\" height=\"832\" width=\"1248\" alt=\"Wef and genesys agentic ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo los l\u00edderes de CX pueden escalar la IA ag\u00e9ntica: Perspectivas del Foro Econ\u00f3mico Mundial<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-article\" data-index=\"4\" data-tags=\"article,mejore su tecnolog\u00eda,level up your technology,art\u00edculo web,web article,ia y automatizaci\u00f3n,ai and automation,journey management\" data-post-type=\"article\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/point-solutions-vs-unified-cx-platforms-explained\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-5-1.jpg\" height=\"450\" width=\"800\" alt=\"Output.auto (5)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Explicaci\u00f3n de las soluciones puntuales frente a plataformas de CX unificadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"5\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,digital,integraciones,integrations,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"digital|integraciones|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/conversation-to-context-the-next-phase-of-cx-in-financial-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-4.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (4)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El futuro de la experiencia del cliente (CX) en servicios financieros: experiencias conectadas del cliente | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"6\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,digital,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/meta-conversations-2026-why-the-future-of-customer-engagement-is-bigger-than-any-one-channel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/image-15.png\" height=\"533\" width=\"800\" alt=\"Image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Meta Conversations 2026: Por qu\u00e9 es importante la interacci\u00f3n conectada con el cliente | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"7\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,digital,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/agentic-ai-and-the-autonomous-future-of-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-2.jpg\" height=\"500\" width=\"800\" alt=\"Output.auto (3)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA ag\u00e9ntica y el futuro de las experiencias aut\u00f3nomas del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"8\" data-tags=\"blog,grow your business,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,cloud migration,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/customer-experience-in-insurance-from-cost-center-to-growth-engine\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-06-29-133939.png\" height=\"511\" width=\"767\" alt=\"Screenshot 2026 06 29 133939\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Experiencia del cliente en seguros: Transformando la CX en un motor de crecimiento | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"9\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/experience-under-pressure-why-better-decisions-require-better-context\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e3c1e89a-10c7-4765-b3f1-a85624808e4f.25528584-df69-4470-84db-42023f6414be-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"E3c1e89a 10c7 4765 b3f1 a85624808e4f.25528584 df69 4470 84db 42023f6414be\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Experiencia bajo presi\u00f3n: Por qu\u00e9 el contexto impulsa mejores experiencias del cliente | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"10\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/becoming-ai-first-insights-from-genesys-and-the-world-economic-forum\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ai-first-enterprise-wef.jpg\" height=\"667\" width=\"1000\" alt=\"Wef and genesys ai first enterprise\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo que se necesita para convertirse en una organizaci\u00f3n AI-first - Perspectivas de Genesys y el WEF | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"11\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/leading-the-way-in-customer-experience-with-ai\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Liderando el camino en la experiencia del cliente con IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"12\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/what-high-performing-experience-leaders-have-in-common\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Experience-Orchestration-blog-hero-image.jpg\" height=\"293\" width=\"440\" alt=\"Experience orchestration blog hero image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo que tienen en com\u00fan los l\u00edderes de experiencia de alto rendimiento<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"13\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-great-teams-dont-rely-on-one-perfect-shot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-SEARCH-Majesticks-Brand-Photography-17-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Ai search majesticks brand photography 17\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 los grandes equipos no dependen de un \u00fanico tiro perfecto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"14\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,atenci\u00f3n m\u00e9dica,healthcare,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/where-ai-meets-reality-workflow-orchestration-as-the-key-to-healthcare-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Human-centered-healthcare-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Portrait of laughing mixed race doctor outdoors at hospital\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Donde la IA se encuentra con la realidad: la orquestaci\u00f3n de flujos de trabajo como clave para la transformaci\u00f3n de la atenci\u00f3n m\u00e9dica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"15\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience,demo,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"demo\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-copilot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Genesys-Cloud-Copilot-Demo-Video-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 genesys cloud copilot demo video thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de Genesys Cloud Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"16\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,ia y automatizaci\u00f3n,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/balancing-ai-and-human-support-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/charanjeet-dhiman-mHusyBu4bxM-unsplash-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Customer service agents answering customer calls\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Equilibrio entre la IA y el servicio al cliente humano en la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"17\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-connected-ai-elevates-cx-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Connected-AI-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"Happy and trendy woman browsing on phone while wearing earphones and listening to music while sitting at outdoor cafe in night city. happy woman streaming subscription app or making video call\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 la IA conectada eleva el valor de la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"18\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,digital,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/experience-orchestration-with-agentic-ai-and-whatsapp-the-future-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-06-02-143307.png\" height=\"510\" width=\"762\" alt=\"Screenshot 2026 06 02 143307\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Orquestaci\u00f3n de experiencias con IA ag\u00e9ntica y WhatsApp | El futuro de la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"19\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,gu\u00eda pr\u00e1ctica,practical guide,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,journey management,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"gu\u00eda pr\u00e1ctica\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones|journey management|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-cx-playbook-for-the-agentic-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ES-MX_820x464-Resource-Thumbnail-The-CX-Playbook-for-the-Agenctic-Era.jpg\" height=\"464\" width=\"820\" alt=\"Es mx 820x464 resource thumbnail the cx playbook for the agenctic era\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Manual de CX para la Era Ag\u00e9ntica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"20\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/5-brands-proving-the-value-of-a-unified-customer-experience-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-05-19-154650-e1779223690447.png\" height=\"509\" width=\"771\" alt=\"Screenshot 2026 05 19 154650\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5 marcas que demuestran el valor de una plataforma unificada de experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"21\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-2026-orchestrators-innovation-awards-finalists-set-the-bar-for-experience-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trophies-OIAs25-at-XPR-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Trophies for 2025 orchestrators innovation awards\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los finalistas de los premios Orchestrators Innovation Awards 2026 establecen el est\u00e1ndar para la innovaci\u00f3n en la experiencia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"22\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/5-brands-using-ai-to-scale-efficiency-without-sacrificing-experience-quality\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-1.jpg\" height=\"534\" width=\"800\" alt=\"Output.auto (3)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5 marcas que usan IA para escalar la eficiencia sin sacrificar la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"23\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-cx-measurement-needs-to-evolve\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cxoverview.jpg\" height=\"600\" width=\"900\" alt=\"Cx measurement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 la medici\u00f3n de la CX necesita evolucionar<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"24\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/meet-your-new-ai-team-member-genesys-cloud-copilot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Meet-Genesys-Cloud-Copilot-1260x840.png\" height=\"840\" width=\"1260\" alt=\"Knowledge worker at her computer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conoce al nuevo integrante de IA en el equipo: Genesys Cloud Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"25\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/3-budget-must-haves-for-building-customer-loyalty-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3-Budget-Must-Haves-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">3 elementos clave del presupuesto para construir lealtad del cliente en 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"26\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-copilot-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-copilot-overview.jpg\" height=\"464\" width=\"820\" alt=\"Resource thumbnail copilot overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del producto Genesys Cloud Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"27\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,an\u00e1lisis y reportes,analytics and reporting,comunicaciones unificadas,ia y automatizaci\u00f3n,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|comunicaciones unificadas|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/building-a-scalable-contact-center-a-ccaas-scaling-strategy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto_.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construyendo un centro de contacto escalable: Una estrategia de escalamiento CCaaS<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"28\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/scalability-and-flexibility-ccaas-for-growing-businesses\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-11.jpg\" height=\"422\" width=\"800\" alt=\"Output.auto (11)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Escalabilidad y flexibilidad: CCaaS para empresas en crecimiento<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"29\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,interactive,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"interactive\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/top-cx-trends-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Webinar_820x464.jpg\" height=\"464\" width=\"820\" alt=\"Resource thumbnail webinar 820x464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Principales tendencias de CX en 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"30\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,ia y automatizaci\u00f3n,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/ai-hallucination-why-it-happens-and-how-to-prevent-it-in-the-age-of-agentic-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-5.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (5)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Alucinaciones de IA: Por qu\u00e9 se produce y c\u00f3mo prevenirlas en la era de la IA ag\u00e9ntica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"31\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,p\u00fablico,public,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/human-first-ai-powered-a-leadership-blueprint-for-modern-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Group_collaboration-1260x738.jpeg\" height=\"738\" width=\"1260\" alt=\"Group collaboration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Human-First, AI-Powered: Un plan de liderazgo para la CX moderna<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"32\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (1)\"><\/div><div 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href=\"https:\/\/www.genesys.com\/es-mx\/resources\/select-the-most-fitting-approach-to-enable-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-landing-Page-Thumbnail-1-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Selecciona el enfoque m\u00e1s adecuado para habilitar la IA conversacional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"34\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,demo,video,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-ai-powered-experience-orchestration-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Demo-Video-EO.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464  demo video   eo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de Orquestaci\u00f3n de Experiencias impulsada por IA con Genesys Cloud\u2122<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"35\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-experience-economy-why-experience-is-now-the-product\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-Experience-Economy-Blog-Resource-Thumbnail.png\" height=\"582\" width=\"1029\" alt=\"The experience economy blog resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La econom\u00eda de la experiencia: Por qu\u00e9 la experiencia es ahora el producto  <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"36\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MaestroAdobeStock_1798912305-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las nuevas reglas del liderazgo CX en un mundo impulsado por la IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"37\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,ebook,digital,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/customer-loyalty-and-business-efficiency-with-genesys-cloud-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Customer-loyalty-and-business-efficiency-with-Genesys-Cloud-AI-1260x713.png\" height=\"713\" width=\"1260\" alt=\"820&#215;464 resource thumbnail ebook customer loyalty and business efficiency with genesys cloud ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lealtad del cliente y eficiencia empresarial con Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"38\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-future-of-cx-will-be-built-on-intelligent-ecosystems\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SN_AdobeStock_729969701-scaled-e1771269118852-1260x770.jpeg\" height=\"770\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El futuro del CX se basar\u00e1 en ecosistemas inteligentes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"39\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,digital,ia y automatizaci\u00f3n,ai and automation,voz,voice,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|voz\"><a class=\"card component wide 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data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-analytics-and-reporting-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Product-Overview-Analytics-Reporting.jpg\" height=\"464\" width=\"820\" alt=\"Genesys cloud analytics and reporting\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n de Genesys Cloud Analytics and Reporting<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"41\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,demo,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"demo\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agentic Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"42\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-OJ-blog_image_820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo los Large Action Models potenciar\u00e1n la orquestaci\u00f3n ag\u00e9ntica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"43\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De la conversaci\u00f3n a la soluci\u00f3n: Genesys Cloud Agentic Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"44\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-agentic-virtual-agent-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-ava-overview.jpg\" height=\"464\" width=\"820\" alt=\"Agentic virtual agent overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del Agentic Virtual Agent de Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"45\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Cliente ha cambiado. La CX tambi\u00e9n debe evolucionar.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"46\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ai-use-case-assessment-for-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A-1-1.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Evaluaci\u00f3n de Casos de Uso de IA para Servicio al Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"47\" data-tags=\"article,mejore su tecnolog\u00eda,level up your technology,art\u00edculo web,web article,ia y automatizaci\u00f3n,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/understanding-nlp-in-customer-service-making-conversations-smarter\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/NLP-hero-1260x709.png\" height=\"709\" width=\"1260\" alt=\"Understanding nlp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">NLP en el servicio de atenci\u00f3n al cliente: C\u00f3mo crear conversaciones m\u00e1s inteligentes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"48\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/55049101701_c0094f71ea_o-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA, confianza y el futuro de la CX: Perspectivas clave de Davos 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"49\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,atenci\u00f3n m\u00e9dica,healthcare,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"atenci\u00f3n m\u00e9dica\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-future-of-healthcare-a-transformation-of-patient-and-member-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Lionfish-promo-Resource-LP-Thumbnail-image-820x528-1.png\" height=\"528\" width=\"820\" alt=\"Lionfish promo   resource lp   thumbnail image 820&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El futuro de la salud: Transformando las experiencias de pacientes y afiliados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"50\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,informe,report,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,integraciones,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Total Economic Impact of CX Cloud de Genesys y Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"51\" data-tags=\"resources,grow your business,white paper,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"white paper\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/gated-sms-and-messaging-app-support-for-contact-centers\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Apps de mensajer\u00eda: el nuevo est\u00e1ndar de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"52\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,finanzas,financial,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/leyes-que-humanizan-la-tecnologia-el-papel-de-la-ia-en-la-nueva-experiencia-del-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_300886959_Genesys-Threads_sm-1.png\" height=\"482\" width=\"880\" alt=\"Adobestock 300886959 genesys threads 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data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/mas_alla_del_bot_rentabilidad\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/hero_img-predictve_routing.jpg\" height=\"480\" width=\"792\" alt=\"Hero img predictve routing\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">M\u00e1s all\u00e1 del bot: El verdadero ROI de la IA invisible en CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"55\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: evaluaci\u00f3n mundial de proveedores de plataformas de IA conversacional para casos de uso de front office<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"56\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1568579692-2-1260x819.jpeg\" 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minorista|technology\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n|integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/5-brands-using-ai-to-deliver-empathetic-efficient-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_480731210-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conoce las cinco organizaciones usan la IA para brindar experiencias emp\u00e1ticas y eficientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"58\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-wins-best-use-of-ai-in-customer-service-at-the-2025-a-i-awards\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/stock_product-lifestyle_Agent-with-threads-1-e1763671178109-1260x774.png\" height=\"774\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys fue reconocida por el mejor uso de IA en el \u00e1rea de atenci\u00f3n al cliente en los premios AI Awards 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"59\" data-tags=\"resources,grow your business,white paper,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"white paper\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/un-nuevo-capitulo-para-la-innovacion-y-la-experiencia-del-cliente-en-mexico\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Un nuevo cap\u00edtulo para la innovaci\u00f3n y la experiencia del cliente en M\u00e9xico<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"60\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-genesys-cloud-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-genesys_cloud_platform_overview.png\" height=\"276\" width=\"491\" alt=\"Resource thumb genesys cloud platform overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Explora la plataforma de Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"61\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/route-customers-to-the-right-agent-the-first-time-with-rule-based-decisions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1597987065-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conecta al cliente con el agente adecuado desde la primera vez mediante decisiones basadas en reglas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"62\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/is-your-cx-investment-framed-as-a-growth-driver\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_479659532-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00bfPlanteas tu inversi\u00f3n en CX como un motor de crecimiento? <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"63\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-hidden-costs-of-underfunding-customer-experience-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1435374765-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los costos ocultos de no invertir lo suficiente en la experiencia del cliente en 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"64\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-powers-responsible-cx-in-the-agentic-ai-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Genesys-MS-VDI_Header-1260x841.png\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys impulsa una CX responsable en la era de la IA ag\u00e9ntica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"65\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,finanzas,financial,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/mexico-puede-liderar-cx-como-acelerar-la-experiencia-del-cliente-con-agentic-ai-y-plataformas-unificadas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_541156294_Genesys-Threads_sm.png\" height=\"587\" width=\"880\" alt=\"Adobestock 541156294 genesys threads sm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">M\u00e9xico puede liderar CX: c\u00f3mo acelerar la experiencia del cliente con Agentic AI y plataformas unificadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"66\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/2-million-genesys-cloud-users-unified-agentic-experience-orchestration-is-here\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dos millones de usuarios de Genesys Cloud: La plataforma unificada de orquestaci\u00f3n ya est\u00e1 aqu\u00ed <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"67\" data-tags=\"resources,grow your business,white paper,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/global-availability-with-genesys-cloud-a-technical-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Global-Availability-Genesys-Cloud.jpg\" height=\"247\" width=\"440\" alt=\"Global availability genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Disponibilidad global con Genesys Cloud: gu\u00eda t\u00e9cnica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"68\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\"><div 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all\u00e1 de la omnicanalidad: el valor estrat\u00e9gico de la CX channel-less<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"83\" data-tags=\"article,mejore la experiencia del empleado,improve employee experience,art\u00edculo web,web article,wem\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/real-time-adherence-rta-and-intraday-management-keeping-your-workforce-on-track\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/when-ai-begins-to-think-for-itself-whos-accountable\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_AI-Governance_Header.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cuando la IA comienza a pensar por s\u00ed misma, \u00bfqui\u00e9n es responsable?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item 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only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"105\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,finanzas,financial,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-insurance-industrys-ai-moment-efficiency-loyalty-and-scalable-growth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_443307342-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El momento de la IA en la industria de los seguros: eficiencia, lealtad y crecimiento escalable<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"106\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F-e1750784463547.png\" height=\"547\" width=\"818\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El siguiente nivel de experiencia con Genesys Cloud AI Studio y AI Guides<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"107\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,p\u00fablico,public,digital,ia y automatizaci\u00f3n,ai and automation,journey management,outbound,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|p\u00fablico\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management|outbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/cx-leaders-reveal-their-teams-strengths-for-delivering-exceptional-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_300144034-scaled-e1750436905158-1260x771.jpeg\" height=\"771\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u00edderes de CX y las fortalezas clave de sus equipos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"108\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-predictive-routing-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GPR-product-overview-thumbnail.png\" height=\"464\" width=\"820\" alt=\"Gpr product overview thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del producto Enrutamiento predictivo de Genesys\u00a0Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"109\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,ia y automatizaci\u00f3n,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/the-ultimate-cx-ai-glossary-for-contact-centers\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Glosario de t\u00e9rminos de IA esenciales para la CX en los contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"110\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CIA4.jpg\" height=\"524\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Finalistas a los premios Genesys Customer Innovation Awards 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"111\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1148884500-scaled-e1747415229878-1260x733.jpeg\" height=\"733\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys y Salesforce comparten sus insights de IA para combinar empat\u00eda y eficiencia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div 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campa\u00f1as salientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"113\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/built-in-versus-bolt-on-benefits-of-an-ai-powered-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_284813549-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Beneficios de una plataforma de CX potenciada con IA: Soluciones integradas vs. soluciones agregadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"114\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/understanding-sentiment-analysis-with-social-listening-and-monitoring\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_286672411-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comprensi\u00f3n del an\u00e1lisis de sentimientos con monitoreo y escucha social<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"115\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-ai-for-supervisors-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-Product-Overview-Supervisor-Copilots.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail product overview   supervisor copilots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del producto Genesys\u00a0Cloud\u00a0AI para supervisores<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"116\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,finanzas,financial,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-ai-for-the-insurance-industry-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-AI-in-the-Insurance-industry.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ai in the insurance industry\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general de Genesys Cloud AI para el sector de los seguros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"117\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,finanzas,financial,p\u00fablico,public,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas|p\u00fablico\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/four-real-world-ai-use-cases-of-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_559104042-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai use cases, customer experience, artificial intelligence, cx, employee experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cuatro casos de uso de la IA para una experiencia del cliente exitosa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"118\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,demo,video,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/unified-experience-from-genesys-and-servicenow-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-ServiceNow-2.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 servicenow (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de Unified\u00a0Experience de Genesys y ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"119\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,demo,video,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-agent-copilot-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Agent-Copilot-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 agent copilot demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de Agent Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"120\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,demo,video,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/supervisor-copilot-and-virtual-supervisor-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Supervisor-Copilot-demo.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 supervisor copilot demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de Supervisor Copilot y Virtual Supervisor<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"121\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,digital,inbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|inbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/effective-social-media-comment-management-a-guide-to-handling-negative-comments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1207125504-scaled-e1747699719340-1260x830.jpeg\" height=\"830\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo gestionar comentarios negativos en redes sociales<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"122\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/agentic-ai-the-difference-between-leading-and-lagging-in-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-wave-left-big-1260x578.png\" height=\"578\" width=\"1260\" alt=\"Agentic ai, genesys cloud, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA ag\u00e9ntica: la diferencia entre ir a la vanguardia o quedarse atr\u00e1s en la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"123\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,caso de \u00e9xito,success story,ebook,white paper,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"caso de \u00e9xito|ebook|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/six-stories-of-successful-cloud-migrations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-11.png\" height=\"481\" width=\"880\" alt=\"Thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Seis casos de \u00e9xito en las migraciones a la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"124\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/state-of-cx-latam\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Estado de la Experiencia del Cliente: Principales hallazgos en Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"125\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-in-hr-boosting-workforce-engagement-and-retention\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_546231249-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai in hr, human relations, artificial intelligence, customer experience, employee experience, retention\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo impulsar el engagement y la retenci\u00f3n de los empleados usando la IA en RR. HH<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"126\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-social-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_GC-Social-Overview-2.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail gc social overview (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del producto Genesys Cloud Social<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"127\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,digital,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-contact-centers-are-central-to-improving-the-patient-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_429082495-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Patient experience, healthcare cx, customer experience, healthcare contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 los contact centers son fundamentales para mejorar la experiencia del paciente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"128\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ai-powered-experience-orchestration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   the ai powered orchestration playbook 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Playbook de estrategias para la orquestaci\u00f3n de experiencias potenciada con IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"129\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,cloud migration,ia y automatizaci\u00f3n,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x547_1.png\" height=\"547\" width=\"820\" alt=\"Customer experience, cx, genesys, state of customer experience, ai, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El estado de la experiencia del cliente: Lo que debe saber el profesional de CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"130\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/smart-metrics-real-impact-seeing-measurable-success-from-ai-copilots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_438714181-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai copilots, dashboards, cx, customer experience, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">M\u00e9tricas inteligentes, impacto real: mide el \u00e9xito de los copilotos de IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"131\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Orchestrators_blog_8192x5464-1260x840.png\" height=\"840\" width=\"1260\" alt=\"Genesys orchestrators blog 8192x5464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Orchestrators: Convi\u00e9rtete en protagonista de la innovaci\u00f3n en CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"132\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/evolucione-de-avaya-a-genesys-cloud\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Evolucione de Avaya a Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"133\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,ia y automatizaci\u00f3n,ai and automation,journey management,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-forrester-wave-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-1.png\" height=\"697\" width=\"1230\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Forrester Wave: Contact center como servicio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"134\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/practical-ai-use-cases-to-drive-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1083745441-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"Ai, cx, customer experience, conversational ai, customer service, ai use cases\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Casos pr\u00e1cticos de uso de la IA para una experiencia del cliente exitosa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"135\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/whats-sabotaging-your-cloud-contact-center-implementation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_854022551-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cloud contact center, cloud migration, customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00bfQu\u00e9 est\u00e1 saboteando la implementaci\u00f3n de su contact center en la nube?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"136\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-power-of-integrated-call-center-qa-software\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/QA-monitoring_resource-thumbnail_3.png\" height=\"464\" width=\"820\" alt=\"Qa monitoring resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El poder de contar con un software de aseguramiento de la calidad integrado en su call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"137\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,cloud migration,digital,integraciones,integrations,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|integraciones|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/transform-it-with-modern-cloud-contact-center-technology\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_213634747-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Programmers working on software in office\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Transforme la TI con una moderna tecnolog\u00eda de contact center en la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"138\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-driven-intelligence-and-the-evolving-supervisor-role\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865640030-1260x859.jpeg\" height=\"859\" width=\"1260\" alt=\"Ai, artificial intelligence, contact center supervisor, employee experience, workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La evoluci\u00f3n constante del rol del supervisor con Inteligencia impulsada por IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"139\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,integraciones,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/unified-experience-from-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ServiceNow-thumbnail-1260x714.png\" height=\"714\" width=\"1260\" alt=\"Servicenow thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del producto Unified Experience de Genesys y ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"140\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-virtual-agent-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Virtual-Agent-Product-Overview-EN.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail virtual agent product overview en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n del producto Genesys Cloud Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"141\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,finanzas,financial,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/elevate-cx-in-financial-services-with-an-ai-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-in-Financial-Services-BG-1260x896.jpeg\" height=\"896\" width=\"1260\" alt=\"Cx in financial services, ai, artificial intelligence, wem, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Experiencia del cliente en el sector financiero con una plataforma de IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"142\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-ecommerce-customer-journey-best-practices-for-2025\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_708716993-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ecommerce, customer journey, customer journey management, journey analytics, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El journey del cliente en el comercio electr\u00f3nico: mejores pr\u00e1cticas para 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"143\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/mapping-the-buyer-journey-strategies-for-business-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_963180871-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Buyer journey, customer journey, customer journey management, journey analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mapear el journey del comprador: estrategias para promover el \u00e9xito del negocio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"144\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" height=\"548\" width=\"821\" alt=\"Genesys cloud cx 4, ai, customer experience, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud CX 4: Ofreciendo una Experiencia impulsada por IA m\u00e1s avanzada con el mejor valor<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"145\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/elevating-social-media-customer-care-in-the-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1036612070-1-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Social media, social listening, customer care, contact center, cx, customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo elevar la CX en redes sociales y canales digitales<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"146\" data-tags=\"blog,grow your business,cloud migration,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-to-communicate-change-during-a-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Change-communication-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Change communication, cx transformation, contact center, change management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo comunicar el cambio durante el proceso de transformaci\u00f3n de la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"147\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-ai-and-automation-for-supervisors-can-boost-efficiency-and-employee-performance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_226045535-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, automation, artificial intelligence, ai copilot, supervisor copilot, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo la IA y la automatizaci\u00f3n para supervisores pueden impulsar la eficiencia y el desempe\u00f1o de los empleados <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"148\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/3-keys-to-delivering-unified-experiences-with-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_666715368-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Servicenow, genesys, unified customer experience, unified employee experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ofrecer Experiencias Unificadas con Genesys y ServiceNow: 3 Claves que debes conocer<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"149\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/migration-kit-make-your-move-to-the-cloud-now\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1x_Resource-thumbnail_asset-ebook-the-four-phases-of-preparing-for-CX-evolution.png\" height=\"464\" width=\"820\" alt=\"1x resource thumbnail asset ebook the four phases of preparing for cx evolution\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The four phases of preparing for CX evolution<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"150\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/five-trendsetters-in-ai-innovation\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco pioneros de la innovaci\u00f3n en IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"151\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-power-of-ai-in-customer-experience-goes-beyond-the-chatbot\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El poder de la inteligencia artificial en la experiencia del cliente va m\u00e1s all\u00e1 del chatbot.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"152\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/software-analisis-contact-center-tiempo-real\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_165023705-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Real time analytics, experience orchestration, customer journey management, customer journey analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Software de An\u00e1lisis de Contact Center en Tiempo Real: Mejora la Experiencia del Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"153\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,informe,report,comunicaciones unificadas,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook|informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"comunicaciones unificadas\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/from-contact-to-connection-a-new-era-in-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">From contact to connection A new era in customer experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"154\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_816087729-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Ai service, personalization, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Servicio proactivo con IA: Anticipa las necesidades de tus clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"155\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,demo,video,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Virtual-Agent-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 virtual agent demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"156\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/understanding-and-managing-ai-costs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Experience-tokens-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Ai costs, customer experience, ai tokens, pricing structure, ai licenses\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conozca y gestione los costos de IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"157\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,digital,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/is-empathy-missing-in-the-pc-insurance-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_988602576-1260x630.jpeg\" height=\"630\" width=\"1260\" alt=\"Insurance customer experience claims catastrophic events outbound engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00bfFalta empat\u00eda en la experiencia del cliente del sector de seguros de bienes y responsabilidad civil?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"158\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La lista definitiva de 29 m\u00e9tricas y KPIs para call centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"159\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">4 beneficios del software moderno de gesti\u00f3n de la fuerza laboral en contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"160\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desatando el poder de la orquestaci\u00f3n del journey del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"161\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-future-of-cx-how-ai-will-redefine-customer-experiences-in-2025\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_580791620-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, virtual agent, agentic ai, generative ai, artificial intelligence, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El futuro de la CX: C\u00f3mo la inteligencia artificial redefinir\u00e1 las experiencias del cliente en 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"162\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,white paper,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/cx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Landing-Page-Thumbnail-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud from Genesys and Salesforce: Leveraging AI to improve the customer experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"163\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,digital,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/la-brecha-de-empatia-y-la-mejora-de-la-experiencia-del-paciente-en-el-sector-salud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_603579656-scaled-e1692717452332.jpeg\" height=\"545\" width=\"920\" alt=\"Telehealth, senior woman or doctor with digital tablet, consultation or planning treatment for cure. female person, employee or medical professional with a patient, women or technology for healthcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mejore la experiencia del paciente cerrando la brecha de empat\u00eda<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"164\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/contact-center-software-costs-and-implementation-strategies\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_911381885-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cloud contact center software costs, call center software, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estrategias de implementaci\u00f3n y costos de un software de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"165\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/making-your-customer-service-experience-merry-and-bright-over-the-holidays\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_550967395-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Consumer experience, customer experience, customer service, holiday, cx, ai, chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comparta la alegr\u00eda de estas fiestas con experiencias de servicio al cliente inigualables<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"166\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/contact-center-software-integrations-you-can-use-today\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_549843567-scaled-e1732211030429-1260x803.jpeg\" height=\"803\" width=\"1260\" alt=\"Contact center software integrations, appfoundry partners, open api, genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Integraciones de software para contact centers que puede comenzar a utilizar hoy<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"167\" data-tags=\"resources,grow your business,ebook,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-ai-experience-tokens\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-ebook-Genesys-Cloud-AI-Experience-tokens_A.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook genesys cloud ai experience tokens a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tokens de Genesys Cloud AI Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"168\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-era-of-contact-center-ai-copilots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_605166196-1260x835-1.jpeg\" height=\"835\" width=\"1260\" alt=\"Smile, work and a businessman with a laptop for an email, communication or online coding. happy, programming and a male programmer typing on a computer for web or software development in an office\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La era de los copilotos de IA de los Contact Centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"169\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,digital,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/aprende-a-personalizar-los-mensajes-salientes-de-whatsapp-iniciados-por-un-agente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_610647252-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Outbound, whatsapp, customer service, outbound engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Personaliza los mensajes salientes de WhatsApp iniciados por un agente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"170\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,cloud migration,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/speech-analytics-meets-ai-a-new-era-in-quality-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_266301879-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Speech analytics, employee experience, contact center, workforce, ai, quality management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">An\u00e1lisis de voz e IA: una nueva era en la gesti\u00f3n de la calidad\u202f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"171\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/conversational-intelligence-and-the-next-gen-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_318176238-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ci, conversational intelligence, ci tools, ai, customer experience, cx, analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La aplicaci\u00f3n de la inteligencia conversacional en los contact centers de \u00faltima generaci\u00f3n<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"172\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots.jpg\" height=\"464\" width=\"820\" alt=\"Virtual agents breaking free from the limits of traditional chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agentes virtuales: M\u00e1s all\u00e1 de los l\u00edmites de los chatbots tradicionales<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"173\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/estrategia-ia-crear-vision-integral-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_803455925-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai, customer experience, customer service, copilot\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estrategias de IA para una visi\u00f3n 360\u00ba del cliente - Genesys <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"174\" data-tags=\"resources,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/predictive-routing-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Predictive_Routing_Video_Demo-Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Predictive routing video demo thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de enrutamiento predictivo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"175\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/siete-mejores-practicas-para-construir-la-lealtad-del-cliente-con-ia\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Siete mejores pr\u00e1cticas para construir la lealtad del cliente con IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"176\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-copilots-boost-agent-performance-and-maximize-roi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_509345401-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, contact center agents, ai copilots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Copilots de IA: mejora del rendimiento y ROI en contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"177\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7-best-practices-for-building-customer-loyalty_2024-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Seven best practices for building customer loyalty with ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las siete mejores pr\u00e1cticas para generar lealtad en los clientes con IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"178\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-report-CX-in-the-era-of-AI.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail report cx in the era of ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La experiencia del cliente en la era de la IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"179\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/empower-agents-in-real-time-with-conversational-intelligence-and-generative-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail_Short-form-Agent-Copilot-Product-Overview.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail short form   agent copilot product overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Capacita a los agentes en tiempo real con inteligencia conversacional e IA generativa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"180\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-roi-balancing-short-term-value-with-long-term-strategy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_664757470-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, artificial intelligence, roi, contact center, cx, customer experience strategy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Equilibrar el valor a corto plazo con una estrategia a largo plazo - ROI de la IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"181\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/maximizar-roi-ia-conversacional-transforma-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_364855616-scaled-e1717602400701-1260x704.jpeg\" height=\"704\" width=\"1260\" alt=\"Conversational ai, roi, cx, contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La IA conversacional optimiza el ROI de los contact centers <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"182\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/cx-horizons-one-pager-es\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Infografia.png\" height=\"831\" width=\"1112\" alt=\"Es   mx   cx horizons infograph   page 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Horizontes de la Experiencia del Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"183\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,digital,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los niveles de orquestaci\u00f3n de la experiencia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"184\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-generative-ai-is-transforming-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_721417568-scaled-e1717519195162-1260x693.jpeg\" height=\"693\" width=\"1260\" alt=\"Generative ai, genesys cloud, amazon bedrock, aws, customer experience, customer engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo la IA generativa est\u00e1 transformando el compromiso con los clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"185\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-business-case-understanding-what-ai-can-do-for-you\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_800843137-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai business case, contact center, artificial intelligence, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA para empresas: automatiza y mejora el CX de tu negocio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"186\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/contact-center_resource-thumbnail_4.png\" height=\"464\" width=\"820\" alt=\"Contact center resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 las empresas eligen Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"187\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/meet-the-future-with-ai-powered-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_703200099-1-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ia en una placa de circuito: un concepto digital y futurista con luces azules y naranjas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ell futuro de la CX: la orquestaci\u00f3n de experiencias impulsada por IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"188\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-1260x720.jpeg\" height=\"720\" width=\"1260\" alt=\"Workforce engagement management, wem, employee engagement, contact center, ai, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las herramientas con IA revolucionan la gesti\u00f3n de la fuerza de trabajo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"189\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,gu\u00eda pr\u00e1ctica,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"gu\u00eda pr\u00e1ctica\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/practical-guide-to-creating-a-contact-center-rfp\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Practical-guide-to-creating-a-contact-center-RFP.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail practical guide to creating a contact center rfp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda pr\u00e1ctica para crear una solicitud de propuesta para centros de contacto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"190\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/modernizing-the-employee-experience-with-an-ai-powered-wem-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_649058697-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Wem, employee experience, ai, artificial intelligence, cloud contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Modernice la experiencia del empleado con una soluci\u00f3n WEM impulsada por IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"191\" data-tags=\"blog,grow your business,cloud migration,ia y automatizaci\u00f3n,ai and automation,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/sustainability-practices-in-business-our-commitment-to-a-greener-future\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cover_SustainabilityReport_notext-1260x974.jpg\" height=\"974\" width=\"1260\" alt=\"Sustainability, business strategies, genesys, carbon neutral, cloud, ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e1cticas de sustentabilidad en los negocios: Nuestro compromiso con un futuro m\u00e1s verde<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"192\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/measure-what-matters_customer-loyalty\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mida lo importante: La lealtad del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"193\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Genesys cloud, agent copilot, ai, contact center, agent assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">An\u00e1lisis profundo de Genesys Cloud Agent Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"194\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,ebook,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-genesys-cloud-ai-progressive-adoption-model\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Modelo de adopci\u00f3n progresiva de Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"195\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/generational-dynamics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generational-Dynamics-and-the-exp-economy.png\" height=\"528\" width=\"824\" alt=\"Generational dynamics and the experience economy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Din\u00e1micas generacionales y Econom\u00eda de la Experiencia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"196\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/finding-the-balance-for-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_723607759-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, artificial intelligence, ai tools, customer experience, customer service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Encontrar el equilibrio para la IA en la experiencia del cliente <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"197\" data-tags=\"blog,grow your business,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/leading-in-the-ai-era-means-rethinking-executive-roles\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_747314159-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai, artificial intelligence, contact center, workplace, employees\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cu\u00e1l ser\u00e1 el impacto de la inteligencia artificial en las empresas \u2b07\ufe0f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"198\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/get-to-know-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conozca Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"199\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/humans-and-ai-in-unison-driving-the-new-era-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/humans-and-ai-in-unisons-cover-ko.png\" height=\"480\" width=\"880\" alt=\"Humans and ai in unisons cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Humanos e IA en sinton\u00eda: Impulsando la nueva era de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"200\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/using-ai-in-customer-service-automation-to-cultivate-trust\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_820232504-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai in customer service, generative ai, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Utilizar la IA en la automatizaci\u00f3n del servicio al cliente para generar confianza<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"201\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/predicts-2024-ais-impact-on-the-employee-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner_Predicts-2024_Thumb.png\" height=\"480\" width=\"880\" alt=\"Gartner predicts 2024 thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Predicciones 2024: El impacto de la IA en la experiencia de los empleados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"202\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,an\u00e1lisis y reportes,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/mastering-data-analytics-for-customer-experience-excellence\"><div 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href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-prescriptive-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-genesys-prescriptive-migration.png\" height=\"480\" width=\"880\" alt=\"Resource thumb genesys prescriptive migration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys prescriptive migration<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"204\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/plan-your-cloud-migration-roadmap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/checklist-cloud-migration-566x363.jpg\" height=\"363\" width=\"566\" alt=\"Checklist cloud migration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Plan your cloud migration roadmap<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"205\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/busca-un-socio-al-elegir-un-proveedor\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/checklist-choose-a-partner-566x363.jpg\" height=\"363\" width=\"566\" alt=\"Checklist choose a partner\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Busca un socio al elegir un proveedor.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"206\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/guia-practica-para-crear-un-rfp-para-un-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-practical-guide-to-creating-a-contact-center-rfp.png\" height=\"480\" width=\"880\" alt=\"Resource thumb practical guide to creating a contact center rfp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda pr\u00e1ctica para crear un RFP para Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"207\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/unlocking-the-secrets-of-personalized-customer-journeys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/iStock-519520560-1-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Descubriendo los secretos del customer journey personalizado\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los secretos del Customer Journey personalizado  <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"208\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/how-to-build-your-business-case-for-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-ebook-Business-case-for-AI_A.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook business case for ai a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo construir su caso de negocio utilizando IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"209\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/how-generative-ai-will-transform-your-cx-program\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner_How-Generative-AI_Thumb.png\" height=\"480\" width=\"880\" alt=\"Gartner how generative ai thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo la IA generativa transformar\u00e1 su programa de experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"210\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda del comprador de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"211\" data-tags=\"blog,grow your business,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/la-era-de-la-sinergia-informatica-cxcloud-genesys-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1198252567-1-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Indian woman teacher wear wireless headset video calling on laptop\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La era de la sinergia inform\u00e1tica. CX Cloud de Genesys y Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"212\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/checklist-unify-your-crm-system-and-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CRM_and_CCaaS-CL-EN-_thumbnail.png\" height=\"480\" width=\"880\" alt=\"Crm and ccaas cl en  thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">M\u00e1s all\u00e1 de la integraci\u00f3n b\u00e1sica: unifique su sistema CRM y su Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"213\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/top-cx-trends-2024\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-trends-22-featured-566x320.jpg\" height=\"320\" width=\"566\" alt=\"Cx trends 22 featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Principales tendencias en CX en 2024 y m\u00e1s all\u00e1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"214\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-SFDC-thumb.png\" height=\"480\" width=\"880\" alt=\"Product overview   genesys  sfdc thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud from Genesys and Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"215\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" 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data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/set-bot-confidence-thresholds\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Set-bot-confidence-thresholds-with-confidence-566x352.jpg\" height=\"352\" width=\"566\" alt=\"Set bot confidence thresholds with confidence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Set bot confidence thresholds<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"218\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,comunicaciones unificadas,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"comunicaciones unificadas|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/product-overview-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-cx_cloud_genesys_salesforce_overview.png\" height=\"464\" width=\"820\" alt=\"Resource thumb cx cloud genesys salesforce overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX\u00a0Cloud de Genesys y Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div 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experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|comunicaciones unificadas|digital|ia y automatizaci\u00f3n|integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/appfoundry-marketplace-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AppFoundry-Marketplace-On-Demand-Demo-Thumbnail-High-Quality.jpg\" height=\"528\" width=\"824\" alt=\"Appfoundry marketplace on demand demo thumbnail high quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo del Portal AppFoundry<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"226\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/increase-your-cx-effectiveness-with-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/263887c0-e58f-4db7-a834-f2fc597a7b47-01.png\" height=\"464\" width=\"600\" alt=\"263887c0 e58f 4db7 a834 f2fc597a7b47 01\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aumente la Eficacia de CX con IA conversacional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div 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data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/pura-vida-maxima-innovacion\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1198252567-1-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Indian woman teacher wear wireless headset video calling on laptop\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00a1Pura vida!: M\u00e1xima innovaci\u00f3n.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"233\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/frost-radar-latam-cloud-cc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/FR_2023_LATAM_CCC_Genesys-1186x1260.png\" height=\"1260\" width=\"1186\" alt=\"Fr 2023 latam ccc genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Frost Radar \u2122 &#8211; Latin American Cloud Contact Centers, 2023<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"234\" 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not-loaded-item post-type-resources\" data-index=\"235\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/elevate-cx-with-journey-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PAGE-1-Ebook-9-CJM-101-AGNOSTIC.png\" height=\"480\" width=\"880\" alt=\"Elevate cx with journey management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Eleve la CX con la gesti\u00f3n de journeys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"236\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/cx-and-the-future-of-work\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-and-the-future-of-work-1-566x363.png\" height=\"363\" width=\"566\" alt=\"Mit technology review insights: customer experience and the future of work   report thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Informe del MIT: la Experiencia del Cliente y el Futuro del Trabajo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"237\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/retail-dive-genesys-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/RetailDive-FeaturedImage-566x363.png\" height=\"363\" width=\"566\" alt=\"Retaildive featuredimage\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Creaci\u00f3n de Lealtad a la Marca en Todos los Canales: un Consumidor de Retail a la vez<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 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retailers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"243\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,demo,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/get-to-know-genesys-cloud-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-Outbound-Demo-Video.png\" height=\"464\" width=\"820\" alt=\"Resource thumb outbound demo video\"><\/div><div class=\"card-body 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href=\"https:\/\/www.genesys.com\/es-mx\/resources\/beyond-nps-cx-measurement-reimagined\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Beyond-NPS-CX-Measurement-Reimagined-824x528px-566x363.png\" height=\"363\" width=\"566\" alt=\"Beyond nps cx measurement reimagined image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Reporte HBR: M\u00e1s all\u00e1 del NPS: la medici\u00f3n de CX reinventada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"248\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,finanzas,financial\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/the-micro-and-macro-in-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-GettyImages-517017632.jpg\" height=\"293\" width=\"440\" alt=\"Resource thumbnail gettyimages 517017632\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Extrayendo datos a nivel micro y macro en el sector bancario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" 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src=\"https:\/\/www.genesys.com\/media\/socx3healthcare-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Socx3healthcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El estado del Customer Experience: tres tendencias de CX para el sector de servicios de salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"251\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,finanzas,financial\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray 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data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"sector minorista\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/the-state-of-customer-experience-three-insights-for-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Retail article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El estado del Customer Experience: tres insights de CX para el sector minorista<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div 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decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda pr\u00e1ctica para dominar los bots<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"256\" data-tags=\"collateral,white paper,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/genesys-cloud-cx-una-plataforma-de-cx-todo-en-uno-para-una-diferenciacion-sostenible\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Plataforma-Genesys-Cloud-CX-ES-566x521.png\" height=\"521\" width=\"566\" alt=\"Plataforma genesys cloud cx es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud : Una plataforma de CX todo en uno para una diferenciaci\u00f3n sostenible<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"257\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,gu\u00eda pr\u00e1ctica,practical guide,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"gu\u00eda pr\u00e1ctica\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/a-practical-guide-to-messaging-apps\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda pr\u00e1ctica para dominar las aplicaciones de mensajer\u00eda<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"258\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,p\u00fablico,public,digital\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/government-agencies-move-to-outcome-based-self-service\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los organismos gubernamentales optan por el autoservicio basado en resultados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"259\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,finanzas,financial,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/banking-and-bots\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Banca y bots<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"260\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-is-a-leading-contact-center-platform-threads-thumbnail.png\" height=\"550\" width=\"982\" alt=\"Genesys cloud is a leading contact center platform threads thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los analistas y los usuarios est\u00e1n de acuerdo: Genesys\u00a0Cloud es la plataforma l\u00edder para contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"261\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-connected-customer-experience-latin-america\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/La-Experiencia-Conectada-ES-447x566.png\" height=\"566\" width=\"447\" alt=\"La experiencia conectada es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Experiencia del cliente conectada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"262\" data-tags=\"collateral,mejore la experiencia del cliente,improve customer experience,infographic,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/aprovechando-los-puntos-de-contacto-con-los-fans\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aprovechando los puntos de contacto con los Fans<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"263\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/bpo-incrementando-la-experiencia-del-empleado\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BPO-Incrementando-la-Experiencia-566x327.png\" height=\"327\" width=\"566\" alt=\"Bpo   incrementando la experiencia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">BPO &#8211; Incrementando la Experiencia del Empleado<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"264\" data-tags=\"collateral,informe,report,technology,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/los-contact-centers-y-bpos-ante-las-nuevas-oportunidades-que-genera-la-transformacion-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2021-02-19-at-8.18.00-AM-566x333.png\" height=\"333\" width=\"566\" alt=\"Screen shot 2021 02 19 at 8.18.00 am\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los Contact Centers y BPOs ante las Nuevas Oportunidades que genera la Transformaci\u00f3n Digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"265\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/tres-poderes-super-humanos-para-salesforce-con-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Tres-poderes-SuperHumanos-566x403.jpg\" height=\"403\" width=\"566\" alt=\"Tres poderes superhumanos\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tres poderes Super-Humanos para Salesforce con Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"266\" data-tags=\"collateral,informe,report,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/25-estudio-nacional-de-centros-de-contacto-bpo-kpo-ito-2020\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">25\u00b0 Estudio Nacional de Centros de Contacto BPO \/ KPO &#8211; ITO 2020<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"267\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/2021-contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2020_contact_center_buyers_guide-EB-EN-566x437.jpg\" height=\"437\" width=\"566\" alt=\"2020 contact center buyers guide eb en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda del comprador de Contact Center del 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"268\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,checklist,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/your-ultimate-chat-solution-checklist\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lista de verificaci\u00f3n para su soluci\u00f3n de chat<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"269\" data-tags=\"article,mejore su tecnolog\u00eda,level up your technology,art\u00edculo web,web article\" data-post-type=\"article\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/6-reasons-why-genesys-cloud-is-the-platform-you-want\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Six-reasons-why-Genesys-Cloud-is-the-platform-you-want-sm-1.jpg\" height=\"164\" width=\"264\" alt=\"Six reasons why genesys cloud is the platform you want sm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Seis razones por las que Genesys Cloud es la plataforma ideal para usted<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"270\" data-tags=\"resources,grow your business,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/los-2-lados-de-la-moneda-en-la-lealtad-de-un-cliente-hacia-una-marca\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Los-2-lados-566x523.jpg\" height=\"523\" width=\"566\" alt=\"Los 2 lados\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los 2 lados de la moneda en la lealtad de un cliente hacia una marca<\/h3><\/div><div class=\"card-footer text-end\"><div 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flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud: La soluci\u00f3n segura de contact center \u201ctodo en uno&#8221;<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"272\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/tendencias-cx-2021\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Tendencias-CX-2021-566x447.jpg\" height=\"447\" width=\"566\" alt=\"Tendencias cx 2021\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tendencias CX 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"273\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/forbes-el-rol-de-los-cxo-en-las-empresas-mexicanas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Forbes-CXO-430x566.png\" height=\"566\" width=\"430\" alt=\"Forbes cxo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Forbes: El rol de los CXO en las empresas mexicanas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"274\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,infographic,atenci\u00f3n m\u00e9dica,healthcare,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"atenci\u00f3n m\u00e9dica\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/laboratorios-farmaceuticos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Laboratorios-Farma-510x566.jpg\" height=\"566\" 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alt=\"Screen shot 2020 11 03 at 2.56.56 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Ignite &#8211; para Startups &#8211; Detalles y Beneficios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"276\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,an\u00e1lisis y reportes,analytics and reporting,digital,ia y automatizaci\u00f3n,ai and automation,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|digital|ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-contact-center-con-tecnologia-de-ia\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El contact center con tecnolog\u00eda de IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"277\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,ia y automatizaci\u00f3n,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" 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data-tags=\"article,mejore la experiencia del empleado,improve employee experience,art\u00edculo web,web article,ia y automatizaci\u00f3n,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/three-employee-experience-benefits-of-ai-technology\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tres\u00a0empleados experimentan los beneficios de la tecnolog\u00eda de IA<\/h3><\/div><div class=\"card-footer text-end\"><div 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text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/nuevas-tendencias-del-sector-minorista\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Comercio-minorista-566x539.jpg\" height=\"539\" width=\"566\" alt=\"Comercio minorista\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nuevas tendencias del sector minorista<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"282\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/genesys-ignite-startup-program\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Ignite-Brochure-566x420.png\" height=\"420\" width=\"566\" alt=\"Genesys ignite brochure\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Ignite &#8211; Startup Program<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"283\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience,gu\u00eda pr\u00e1ctica,practical guide,product overview,finanzas,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"gu\u00eda pr\u00e1ctica|product overview\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/portabilidad-financiera-oportunidad-y-desafios\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-09-11-at-4.09.14-PM-566x435.png\" height=\"435\" width=\"566\" alt=\"Screen shot 2020 09 11 at 4.09.14 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Portabilidad Financiera: Oportunidad y Desafios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"284\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-contact-center-de-nube-y-la-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CC-en-la-nube-566x441.jpg\" height=\"441\" width=\"566\" alt=\"Cc en la nube\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Contact Center de Nube y la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"285\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/casos-de-uso-aplicados-en-los-modelos-de-atencion-de-compan%cc%83ias-experience-as-a-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2021-04-22-at-1.27.35-PM-566x453.png\" height=\"453\" width=\"566\" alt=\"Screen shot 2021 04 22 at 1.27.35 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Casos de uso aplicados en los modelos de atencio\u0301n de compan\u0303i\u0301as Experience as a Services<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"286\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/contact-center-ai-success-kit\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Kit para el \u00e9xito de la IA en su contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"287\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,product overview,finanzas,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/portabilidad-financiera-la-importancia-de-crear-grandes-experiencias\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-07-23-at-2.50.34-PM-566x438.png\" height=\"438\" width=\"566\" alt=\"Screen shot 2020 07 23 at 2.50.34 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Portabilidad Financiera: La Importancia de crear grandes experiencias<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"288\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,infographic,industrial,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"industrial|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-industria-4-0-revolucion-en-los-negocios-y-la-experiencia-de-sus-clientes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/La-industria-4.0-566x423.jpg\" height=\"423\" width=\"566\" alt=\"La industria 4.0\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Industria 4.0: Revoluci\u00f3n en los negocios y la experiencia de sus clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"289\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,infographic,p\u00fablico,public,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/canales-de-cx-ofrecidos-por-las-universidades\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Canales-Universidades-566x478.jpg\" height=\"478\" width=\"566\" alt=\"Canales universidades\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Canales de CX ofrecidos por las Universidades<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"290\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,infographic,finanzas,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/oficina-virtual-mejorando-la-experiencia-del-cliente-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Oficia-Virtual-1-566x449.jpg\" height=\"449\" width=\"566\" alt=\"Oficia virtual\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Oficina Virtual: Mejorando la Experiencia del Cliente Digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"291\" data-tags=\"resources,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/on-premise-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Edited_Migration_ES-MX.png\" height=\"240\" width=\"340\" alt=\"Edited migration es mx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Un enfoque comprobado para migrar su call center on-premise<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"292\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,infographic,atenci\u00f3n m\u00e9dica,healthcare,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado\" data-tax_content_type=\"infographic\" data-tax_sector=\"atenci\u00f3n m\u00e9dica\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/geneyscloud-teleconsulta-latam\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Captura1-566x313.jpg\" height=\"313\" width=\"566\" alt=\"Captura1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">GenesysCloud Teleconsulta LATAM<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"293\" data-tags=\"collateral,infographic,finanzas,financial,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"296\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ofertas-especiales-genesys-covid-19-rr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Covid-ES.jpg\" height=\"240\" width=\"440\" alt=\"Genesys covid es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ofertas especiales Genesys COVID-19 RR<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"297\" data-tags=\"collateral,infographic,technology,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/tendencias-en-el-sector-de-telecomunicaciones-media-y-tecnologias-de-la-comunicacion-tmts-y-serviceproviders-csps\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Tendencias-en-el-sector-de-Telecomunicaciones-Media-y-Tecnologi\u0301as-de-la-Comunicacio\u0301n-TMT\u2019s-y-ServiceProviders-CSP\u2019s-1.png\" height=\"240\" width=\"440\" alt=\"Tendencias en el sector de telecomunicaciones, media y tecnologi\u0301as de la comunicacio\u0301n (tmt\u2019s) y serviceproviders (csp\u2019s)\"><\/div><div class=\"card-body text-col d-flex flex-column 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data-tags=\"resources,grow your business,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,informe,report,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-three-customer-service-megatrends-in-2020-fuse-ai-and-agents-to-drive-better-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-03-24-at-2.24.37-PM.png\" height=\"220\" width=\"440\" alt=\"Screen shot 2020 03 24 at 2.24.37 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las tres megatendencias en servicio al cliente en 2020: Combinar inteligencia artificial y agentes para impulsar mejores experiencias<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"301\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/coronavirus-cuales-son-los-sintomas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Coronavirus-2.png\" height=\"240\" width=\"440\" alt=\"Coronavirus\"><\/div><div 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2020 03 05 at 11.32.00 am\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Escenario de experiencia del cliente en M\u00e9xico en 2020<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"303\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/escenario-de-experiencia-del-cliente-en-colombia-en-2020\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-03-05-at-9.54.19-AM-566x291.png\" height=\"291\" width=\"566\" alt=\"Screen shot 2020 03 05 at 9.54.19 am\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Escenario de experiencia del cliente en Colombia en 2020<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"304\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/radiografia-del-consumidor-mexicano\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-03-03-at-9.53.06-AM-566x284.png\" height=\"284\" width=\"566\" alt=\"Screen shot 2020 03 03 at 9.53.06 am\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Radiograf\u00eda del Consumidor Mexicano<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"305\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/la-inteligencia-artificial-esta-revolucionando-el-sector-financiero\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-02-06-at-12.09.46-AM-566x307.png\" height=\"307\" width=\"566\" alt=\"Screen shot 2020 02 06 at 12.09.46 am\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Inteligencia Artificial &#8211; est\u00e1 revolucionando el sector Financiero<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"306\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,infographic,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/comercio-minorista-la-importancia-de-la-conversion-de-prospectos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bff6c0b6-screen-shot-2019-11-08-at-9.53.14-am.png\" height=\"240\" width=\"440\" alt=\"Screen shot 2019 11 08 at 9.53.14 am\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comercio Minorista: La importancia de la conversi\u00f3n de prospectos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"307\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/kit-de-planificacion-de-la-migracion\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/33541da5-migration-kit-collateral-2-566x292.png\" height=\"292\" width=\"566\" alt=\"Migration kit collateral\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Kit de planificaci\u00f3n de la migraci\u00f3n: D\u00e9 el primer paso para una migraci\u00f3n exitosa del Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"308\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/como-aumentar-la-ventaja-competitiva-a-traves-de-la-experiencia-del-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b4f898f1-customer-migration-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Customer migration eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo aumentar la ventaja competitiva a trav\u00e9s de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"309\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/nemertesbva\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/eae370a5-02dcd38b-thumbnail-kit-nemeretesnemeretes-sidebar-en.jpg\" height=\"440\" width=\"800\" alt=\"02dcd38b thumbnail kit nemeretesnemeretes sidebar en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nemertes An\u00e1lisis del valor de negocio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"310\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/summer-innovations-guide-2019-purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ba747a91-genesys-summer-innovations-purecloud-flyer-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations purecloud flyer resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"311\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/summer-innovations-guide-2019-pureengage\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7cba340e-genesys-summer-innovations-pureengage-flyer-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations pureengage flyer resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"312\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/summer-innovations-guide-2019-pureconnect\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/601ea76e-genesys-summer-innovations-pureconnect-flyer-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations pureconnect flyer resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PureConnect Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"313\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/frost-sullivan-investigacion-global-los-call-centers-medianos-adoptan-un-enfoque-primordialmente-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/68cee277-screen-shot-2019-09-19-at-6.34.57-pm.png\" height=\"229\" width=\"425\" alt=\"Screen shot 2019 09 19 at 6.34.57 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Frost &#038; Sullivan: Investigaci\u00f3n global &#8211; Los call centers medianos adoptan un enfoque primordialmente digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"314\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,infographic,p\u00fablico,public,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado\" data-tax_content_type=\"infographic\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/sector-educacion-la-importancia-de-convertir-prospectos-en-educacion\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Educaci\u00f3n.jpg\" height=\"439\" width=\"480\" alt=\"Educaci\u00f3n\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sector Educaci\u00f3n: La importancia de convertir prospectos en Educaci\u00f3n<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"315\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,infographic,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/sector-automotriz-la-importancia-de-la-conversion-de-prospectos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/511c8392-screen-shot-2019-09-19-at-10.33.20-pm.png\" height=\"206\" width=\"388\" alt=\"Screen shot 2019 09 19 at 10.33.20 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sector Automotriz: La importancia de la conversio\u0301n de prospectos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"316\" data-tags=\"collateral,mejore la experiencia del empleado,improve employee experience,product overview,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/genesys-performance-dna\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Performance DNA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"317\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/prepare-la-experiencia-del-cliente-de-cara-al-futuro-y-mitigue-los-riesgos-que-impone-la-tecnologia-de-contact-center-obsoleta\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ac20473b-mitigate-risks-ex-nurture_offer-es.jpg\" height=\"170\" width=\"260\" alt=\"[mitigate risks] [ex] nurture offer {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Prepare la experiencia del cliente de cara al futuro y mitigue los riesgos que impone la tecnolog\u00eda de contact center obsoleta<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"318\" data-tags=\"collateral,mejore la experiencia del cliente,improve customer experience,product overview,an\u00e1lisis y reportes,analytics and reporting,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/genesys-cloud-cx-brochure\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7447ebc8-genesys-purecloud-platform-ebook-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Genesys purecloud platform ebook resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Plataforma Genesys PureCloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"319\" data-tags=\"resources,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/resuelva-los-problemas-de-capacidad-estacional-en-su-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/de6350a4-call-center-seasonal-capacity-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"[call center seasonal capacity] [eb] resource center {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Resuelva los problemas de capacidad estacional en su call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"320\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-prescriptive-migration-simplfies-migration-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ac2bdefe-genesys-prescriptive-migration-ex-nurture_offer-es.jpg\" height=\"170\" width=\"260\" alt=\"[genesys prescriptive migration] [ex] nurture offer {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migraci\u00f3n prescriptiva de Genesys: El arte de una migraci\u00f3n simplificada con ROI asegurado<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"321\" data-tags=\"resources,grow your business,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,inbound,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|inbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/mejore-la-satisfaccion-del-cliente-las-ventas-y-el-engagement-de-los-empleados-con-las-herramientas-de-ia-combinada-de-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bb684b32-ai-customer-success-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"[ai customer success] [eb] resource center {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mejore la satisfacci\u00f3n del cliente, las ventas y el engagement de los empleados con las herramientas de IA combinada de Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"322\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,ia y automatizaci\u00f3n,ai and automation,inbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|inbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/10-formas-de-aprovechar-la-ia-y-brindar-experiencias-del-cliente-excepcionales\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/938e2cb8-top-10-ways-to-take-advantage-of-ai-ts-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"[top 10 ways to take advantage of ai] [ts] resource center {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 formas de aprovechar la IA y brindar experiencias del cliente excepcionales<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"323\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,technology,integraciones,integrations,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integraciones|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/consideraciones-para-consolidar-la-tecnologia-del-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/12974f73-consolidating-tech-in-mid-size-call-center-eb-nurture_offer-es.jpg\" height=\"170\" width=\"260\" alt=\"[consolidating tech in mid size call center] [eb] nurture offer {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Consideraciones para consolidar la tecnolog\u00eda del call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"324\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,ebook,technology,integraciones,integrations,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integraciones|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/call-center-technology-migration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Contact-Center-Tech-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   contact center tech 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Playbook para la migraci\u00f3n de la tecnolog\u00eda de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"325\" data-tags=\"collateral,mejore la experiencia del cliente,improve customer experience,infographic,an\u00e1lisis y reportes,analytics and reporting,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/como-aplacar-la-sed-de-soporte-de-sus-clientes-el-caso-del-area-de-servicios-de-negocio-de-coca-cola\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0658c70f-coca-cola-business-in-social-es-566x320.jpg\" height=\"320\" width=\"566\" alt=\"[coca cola business] [in] social {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo aplacar la sed de soporte de sus clientes: El caso del \u00e1rea de Servicios de Negocio de Coca-Cola<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"326\" data-tags=\"resources,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/video-genesys-cloud-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-AI-image-1260x606.jpg\" height=\"606\" width=\"1260\" alt=\"Genesys cloud ai image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Video: Conozca Genesys AI Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"327\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/tres-megatendencias-en-el-ambito-del-servicio-al-cliente-en-2019\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2c213832-forrester-2019-trends-thumbnails-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Forrester 2019 trends thumbnails resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las tres megatendencias de servicio al cliente en 2019: En vista de que la IA absorbe puestos de trabajo, los agentes se hacen m\u00e1s valiosos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"328\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/mit-global-research-humans-bots-tension-and-opportunity\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58c49649-mit-report-humans-and-bots-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Mit report humans and bots resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT Global Research: Humanos + Bots: Tensi\u00f3n y Oportunidad<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"329\" data-tags=\"resources,inbound,outbound,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|outbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"336\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/las-fintechs-en-america-latina-un-mercado-en-expansion\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5c895046-fintechs-ame\u0301rica-latina-eb-resource_center-es-1.png\" height=\"240\" width=\"440\" alt=\"Fintechs ame\u0301rica latina eb resource center es (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las Fintechs en Am\u00e9rica Latina: un Mercado en Expansi\u00f3n<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"337\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/los-millennials-como-parte-de-su-fuerza-de-trabajo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/42a26cd9-millennials-in-your-workforce-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"[millennials in your workforce] [eb] resource center {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los millennials como parte de su fuerza de trabajo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"338\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/test-collateral\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Test Collateral<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"339\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/el-impacto-de-purecloud-en-los-ingresos-roi-tangible\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/29bbe6ea-purecloud-tei-infographic-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei infographic resource center es\"><\/div><div 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src=\"https:\/\/www.genesys.com\/media\/5d4a82c9-analyzing-and-shaping-customer-journeys-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Analyzing and shaping customer journeys wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AltoCloud: Personalice el Journey del Cliente con An\u00e1lisis Predictivo, I.A. y Machine Learning<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"341\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-total-economic-impact-of-genesys-purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6823e6fa-purecloud-tei-case-study-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei case study resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Total Economic Impact\u2122 Of Genesys PureCloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"342\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a 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data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/actualice-su-contact-center-en-la-nube-con-capacidad-limitada\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c4ebcf64-purecloud-tei-spotlight-cloud-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei spotlight cloud resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Actualice su contact center en la nube con capacidad limitada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"344\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/los-beneficios-de-migrar-a-un-contact-center-en-la-nube\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4794d03e-purecloud-tei-spotlight-on-prem-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei spotlight on prem resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los beneficios de migrar a un contact center en la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"345\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/las-tecnologias-de-ia-estan-revolucionando-la-experiencia-del-cliente-en-el-sector-financiero\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5b1a276a-5b1a276a-ai-technologies-revolutionizing-cx-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"5b1a276a ai technologies revolutionizing cx resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las Tecnolog\u00edas de IA Est\u00e1n 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src=\"https:\/\/www.genesys.com\/media\/26cb65d2-26cb65d2-es-resource-cente-image-440x240.png\" height=\"240\" width=\"440\" alt=\"26cb65d2 es resource cente image 440&#215;240\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Hace que la Innovaci\u00f3n Vaya a la Par del Negocio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"348\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/inteligencia-artificial-amiga-o-enemiga-del-servicio-de-atencion-al-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cdd131c4-cdd131c4-artificial-intelligence-friend-or-foe-of-customer-service-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Cdd131c4 artificial intelligence friend or foe of customer service wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Inteligencia Artificial: \u00bfAmiga o Enemiga del Servicio de Atenci\u00f3n al Cliente?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"352\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/seis-recomendaciones-para-posicionar-a-su-pequena-o-mediana-empresa-de-cara-al-futuro\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d1e1f89b-d1e1f89b-6-tips-to-future-proof-your-contact-center-ts-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"D1e1f89b 6 tips to future proof your contact center ts resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Seis Recomendaciones para Posicionar a su Peque\u00f1a o Mediana Empresa de Cara al Futuro<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"353\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/como-innovar-y-promover-la-evolucion-tecnologica-para-transformar-la-cx-en-el-sector-salud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/636cfa08-636cfa08-frost-sullivan-healthcare-2018-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"636cfa08 frost sullivan healthcare 2018 resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo innovar y promover la evoluci\u00f3n tecnol\u00f3gica para transformar la CX en el sector salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"354\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-cura-para-todos-los-desafios-de-la-experiencia-del-cliente-en-el-sector-salud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1acaa71b-1acaa71b-la_cura_para_todos_los_desafi\u0301os_de_la_experiencia_del_cliente_en_el_sector_salud-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"1acaa71b la cura para todos los desafi\u0301os de la experiencia del cliente en el sector salud eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La cura para todos los desaf\u00edos de la experiencia del cliente en el sector salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"355\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/estudio-de-idc-sobre-contact-centers-en-america-latinasdsd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5948f466-5948f466-idc-cloud-based-applications-to-transform-customer-service-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"5948f466 idc cloud based applications to transform customer service wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estudio de IDC sobre contact centers en Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"356\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/diez-razones-para-escoger-purecloud-by-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2196469a-2196469a-ten-reasons-to-choose-purecloud-eb-thumbnail-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"2196469a ten reasons to choose purecloud eb thumbnail resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Diez razones para escoger PureCloud by Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"357\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/tecnologias-claves-para-potenciar-la-cx-en-el-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a0abd0e1-a0abd0e1-frost-sullivan-principle-technologies-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"A0abd0e1 frost sullivan principle technologies wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tecnolog\u00edas Claves para Potenciar la CX en el Retail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"358\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/fs-technology-operational-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9ac200ae-9ac200ae-fs_-_tecnologi\u0301a_y_eficiencia_operativa-resource_center.jpg\" height=\"240\" width=\"440\" alt=\"9ac200ae fs   tecnologi\u0301a y eficiencia operativa resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tecnolog\u00eda y Eficiencia Operativa: Las Claves del \u00c9xito para los BPOs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"359\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/los-beneficios-de-la-modernizacion-en-las-empresas-de-outsourcing-de-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/294c814d-294c814d-benefits-modernizing-contact-center-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"294c814d benefits modernizing contact center resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los beneficios de la modernizaci\u00f3n en las empresas de outsourcing de contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"360\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/predicciones-de-forrester-para-2018-la-blended-ai-causara-un-impacto-en-su-estrategia-de-servicio-a\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/919fc34d-919fc34d-forrester-trends-2018-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"919fc34d forrester trends 2018 wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Predicciones de Forrester para 2018: La blended AI causar\u00e1 un impacto en su estrategia de servicio a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"361\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/descubra-por-que-esta-creciendo-el-comercio-electronico-en-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/08b4407f-08b4407f-la-importancia-del-servicio-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"08b4407f la importancia del servicio eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descubra por qu\u00e9 est\u00e1 creciendo el comercio electr\u00f3nico en Am\u00e9rica Latina.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"362\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-inteligencia-artificial-combinada-con-la-intervencion-humana\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c2cc338b-c2cc338b-blended-ai-study-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"C2cc338b blended ai study resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La inteligencia artificial combinada con la intervenci\u00f3n humana<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"363\" data-tags=\"resources,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/video-genesys-agent-copilot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agent-Copilot-Image-1260x607.png\" height=\"607\" width=\"1260\" alt=\"Agent copilot image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Video: Conozca Genesys AI Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"364\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/las-grandes-experiencias-del-paciente-comienzan-con-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1dfe9ef9-1dfe9ef9-great-patient-experiences-start-with-genesys-br-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"1dfe9ef9 great patient experiences start with genesys br resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las grandes experiencias del paciente comienzan con Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"365\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/genesys-puresuccess-una-infraestructura-de-servicios-de-experiencia-del-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3493acfa-3493acfa-genesys-puresuccess-br-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"3493acfa genesys puresuccess br resource center 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src=\"https:\/\/www.genesys.com\/media\/0b22b8d5-0b22b8d5-mit-technology-review_infographic-4-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"0b22b8d5 mit technology review infographic 4 resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ic\u00f3nicas, ubicuas e \u00edntimas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"367\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/el-ciclo-evolutivo-del-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a835f3c2-a835f3c2-mit-technology-review_infographic-3-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"A835f3c2 mit technology review infographic 3 resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El ciclo evolutivo del engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"368\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/de-omni-a-ubicui\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/8196d30a-8196d30a-mit-technology-review_infographic-2-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"8196d30a mit technology review infographic 2 resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De \u201comni\u201d a \u201cubicui\u201d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"369\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/mantener-la-vista-en-el-horizonte\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4e7e3500-4e7e3500-mit-technology-review_infographic-1-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"4e7e3500 mit technology review infographic 1 resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mantener la vista en el horizonte<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"370\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-contact-center-omnicanal-es-una-poderosa-herramienta-para-incrementar-las-ventas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a03b5ae0-a03b5ae0-greek-study-shows-retailers-ignoring-tools-fight-shopping-cart-abandonment-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"A03b5ae0 greek study shows retailers ignoring tools fight shopping cart abandonment wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El contact center omnicanal es una poderosa herramienta para incrementar las ventas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"371\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/diez-consideraciones-al-momento-de-migrar-su-contact-center-a-la-nube\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/fd1daefe-fd1daefe-ten-considerations-for-moving-your-contact-center-to-the-cloud-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Fd1daefe ten considerations for moving your contact center to the cloud eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Diez consideraciones al momento de migrar su contact center a la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"372\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/confianza-y-transparencia-un-claro-camino-hacia-la-confiabilidad-de-la-nube\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/13b619ad-13b619ad-trust-transparency-ex-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"13b619ad trust transparency ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Confianza y transparencia: un claro camino hacia la confiabilidad de la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"373\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/siete-pasos-para-implementar-el-autoservicio-omnicanal-personalicelo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/29f536c2-29f536c2-seven-steps-to-omnichannel-self-service-ex-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"29f536c2 seven steps to omnichannel self service ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Siete pasos para implementar el autoservicio omnicanal: personal\u00edcelo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"374\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-planificacion-estrategica-debe-ser-mas-que-una-practica-anual\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/dc9e5604-dc9e5604-strategic-planning-must-be-more-than-an-annual-exercise-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Dc9e5604 strategic planning must be more than an annual exercise wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La planificaci\u00f3n estrat\u00e9gica debe ser m\u00e1s que una pr\u00e1ctica anual<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"375\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/alternative-channels-for-engaging-customers-of-the-future\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/38e9dbef-38e9dbef-alternative-channels-gr-resource_center-en.jpg\" height=\"240\" width=\"440\" alt=\"38e9dbef alternative channels gr resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Canales alternativos para generar engagement en los clientes del futuro<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"376\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/2017-ovum-decision-matrix\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1eca5c6f-1eca5c6f-ovum-decision-matrix-wp-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"1eca5c6f ovum decision matrix wp resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys es \u201cl\u00edder\u201d de la Matriz de Decisi\u00f3n de Ovum<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"377\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/como-convertirse-en-una-empresa-iconica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a798cc57-a798cc57-mit-technology-review-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"A798cc57 mit technology review wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo convertirse en una empresa ic\u00f3nica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"378\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/blended-ai-para-la-experiencia-del-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/91f05bbb-91f05bbb-blended-ai-for-customer-experience-bots-and-automation-collide-with-the-power-of-human-touch-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"91f05bbb blended ai for customer experience bots and automation collide with the power of human touch eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Blended AI para la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"379\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/es-momento-de-repensar-el-enrutamiento-basado-en-colas-en-un-mundo-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/57a8ad4c-57a8ad4c-rethink-queue-based-routing-digital-first-world-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"57a8ad4c rethink queue based routing digital first world wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Es Momento de Repensar el Enrutamiento Basado en Colas en un Mundo Digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"380\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/hoja-de-ruta-para-el-customer-engagement-omnicanal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a48b6c89-a48b6c89-technology-roadmap-for-omnichannel-customer-engagement-ex-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"A48b6c89 technology roadmap for omnichannel customer engagement ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Hoja de ruta para el customer engagement omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"381\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/economia-del-contact-center-en-la-nube\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3f4ae960-3f4ae960-contact-center-economics-cloud-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"3f4ae960 contact center economics cloud eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00bfCu\u00e1l es el Modelo de Contact Center M\u00e1s Adecuado para su Empresa? \u00bfNube, On-Premise o H\u00edbrido?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"382\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-papel-de-la-nube-en-la-transformacion-digital-de-los-contact-centers-en-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3cb916fd-3cb916fd-the-role-of-the-cloud-in-the-digital-transformation-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"3cb916fd the role of the cloud in the digital transformation wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El papel de la Nube en la Transformaci\u00f3n Digital de los Contact Centers en Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"383\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-inteligencia-artificial-en-el-mundo-digital-reduciendo-el-esfuerzo-del-cliente-al-minimo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0d6c551d-0d6c551d-frost-and-silluvan-ai-cx-transformation-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"0d6c551d frost and silluvan ai cx transformation wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Inteligencia Artificial en el Mundo Digital. Reduciendo el Esfuerzo del Cliente al M\u00ednimo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"384\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/como-solucionar-el-caos-que-se-genera-en-el-desktop-del-agente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/8e582b3b-8e582b3b-solving-the-contact-center-desktop-disaster-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"8e582b3b solving the contact center desktop disaster eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo Solucionar el Caos Que se Genera en el Desktop del Agente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"385\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-nube-y-la-modernizacion-del-centro-de-contacto\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58e0656a-58e0656a-frost-and-sullivan-cloud-cc-modernization-wp-social-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"58e0656a frost and sullivan cloud cc modernization wp social wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Nube y la Modernizaci\u00f3n del Centro de Contacto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"386\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-impacto-de-la-transformacion-digital-en-el-sector-bancario-y-de-servicios-financieros\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b61fed83-b61fed83-fs_articulo_finanzas-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"B61fed83 fs articulo finanzas wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Impacto de la Transformaci\u00f3n Digital en el Sector Bancario y de Servicios Financieros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"387\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/desterremos-los-10-mitos-mas-comunes-del-customer-engagement-omnicanal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6c73ef28-6c73ef28-busting-top-10-myths-omnichannel-customer-engagement-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"6c73ef28 busting top 10 myths omnichannel customer engagement eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desterremos los 10 mitos m\u00e1s comunes del customer engagement omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"388\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/next-generation-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/835feb39-835feb39-seven-steps-delivering-nextgen-digital-customer-service-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"835feb39 seven steps delivering nextgen digital customer service eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Siete pasos para brindar un servicio digital de \u00faltima generaci\u00f3n<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"389\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/no-todas-las-plataformas-de-experiencia-del-cliente-son-iguales\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d3ee3d04-d3ee3d04-not-all-cx-platforms-equal-ebook-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"D3ee3d04 not all cx platforms equal ebook eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">No todas las plataformas de experiencia del cliente son iguales<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"390\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/cinco-requisitos-basicos-para-brindar-experiencias-excepcionales-en-una-era-ultraconectada\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d1bc2eae-d1bc2eae-5-critical-requirements-customer-experience-ultra-connected-era-e-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"D1bc2eae 5 critical requirements customer experience ultra connected era e resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco requisitos b\u00e1sicos para brindar experiencias excepcionales en una era ultraconectada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"391\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/transformation-healthcare-sector-frostsul\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/71303647-71303647-frost-sullivan-healthcare-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"71303647 frost sullivan healthcare wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Papel de los Consumidores en la Transformaci\u00f3n del Sector de Salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"392\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/five-ways-true-omnichannel-routing-can-improve-your-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/978b3e73-978b3e73-five-ways-true-omnichannel-routing-can-improve-your-customer-experience-ex-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"978b3e73 five ways true omnichannel routing can improve your customer experience ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5 Maneras en las que un Verdadero Enrutamiento Omnichannel puede Mejorar la Experiencia del Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"393\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-impacto-de-la-transformacion-digital-en-el-sector-de-seguros-en-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b6f0aeca-b6f0aeca-digital-impact-insurance-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"B6f0aeca digital impact insurance wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Impacto de la Transformaci\u00f3n Digital en el Sector de Seguros en Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"394\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/nuevos-modelos-de-negocios-y-la-experiencia-del-cliente-en-el-sector-energetico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/95341f2d-95341f2d-utillities-cx-trends-ex-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"95341f2d utillities cx trends ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nuevos Modelos de Negocios y la Experiencia del Cliente en el Sector Energ\u00e9tico<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"395\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/forrester-2017-operaciones-mas-inteligentes-y-mas-estrategicas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4d47a129-4d47a129-forrester-trends-2017-rp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"4d47a129 forrester trends 2017 rp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Forrester 2017: Operaciones m\u00e1s inteligentes y m\u00e1s estrat\u00e9gicas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"396\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-transformacion-digital-en-el-sector-seguros-en-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/dada7cfb-dada7cfb-prinicpal-benefits-digitalization-latin-american-insurance-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Dada7cfb prinicpal benefits digitalization latin american insurance wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los Principales Beneficios de la Digitalizaci\u00f3n en el Sector de Seguros de Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"397\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/aumente-la-agilidad-del-servicio-de-atencion-con-contact-centers-en-la-nube\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a8848bb5-a8848bb5-forrester-increase-csa-with-ccc-rp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"A8848bb5 forrester increase csa with ccc rp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aumente la agilidad del servicio de atenci\u00f3n con contact centers en la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"398\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/engage-with-customers-in-an-ultra-connected-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2be2bd02-2be2bd02-engage-with-customers-in-an-ultra-connected-era-ebresource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"2be2bd02 engage with customers in an ultra connected era ebresource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El servicio al cliente en una era ultraconectada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"399\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/competitive-advantages\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/02d7f35e-02d7f35e-purecloud-competitive-advantages-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"02d7f35e purecloud competitive advantages wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ventajas competitivas de PureCloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"400\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/omnichannel-no-longer-optional-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f766ba53-f766ba53-omnichannel-is-no-longer-optional-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"F766ba53 omnichannel is no longer optional eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La omnicanalidad no es opcional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"401\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/keeping-pace-with-the-modern-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cbcd1837-cbcd1837-keeping-pace-with-the-modern-customer-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Cbcd1837 keeping pace with the modern customer eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo seguir el ritmo del cliente moderno<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"402\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/5-tech-trends-redefining-the-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0b37da0d-0b37da0d-5-tech-trends-redefining-the-customer-experience-eb-esource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"0b37da0d 5 tech trends redefining the customer experience eb esource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco tendencias tecnol\u00f3gicas que redefinen la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"403\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-case-for-omnichannel-self-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/16e2e937-16e2e937-case-for-omnichannel-ss-rp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"16e2e937 case for omnichannel ss rp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estudio de Forrester: Autoservicio omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"404\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/usted-no-debe-sentirse-prisionero-de-su-proveedor-de-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c3e38b68-c3e38b68-ustednodebesentirseprisionero-resource_center-in-es.png\" height=\"240\" width=\"440\" alt=\"C3e38b68 ustednodebesentirseprisionero resource center in es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Usted no debe sentirse prisionero de su proveedor de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"405\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/insurance-and-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a0e2b1a3-a0e2b1a3-el-sector-seguros-y-la-cx-resource_center-in-es.png\" height=\"240\" width=\"440\" alt=\"A0e2b1a3 el sector seguros y la cx resource center in es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El sector de seguros y la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"406\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/improve-cx-in-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/924e96e1-924e96e1-mejore_la_cx_en_el_sector_salud-in-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"924e96e1 mejore la cx en el sector salud in resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mejore la CX en el sector de salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"407\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/is-your-ivr-driving-your-customers-away\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d4db90cb-d4db90cb-genesys-is_ivr_driving_your_customers-ebook-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"D4db90cb genesys is ivr driving your customers ebook resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00bfSu IVR aleja a los clientes?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"408\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/building-business-case-omnichannel-tipsheet\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ea4b5f65-ea4b5f65-building-business-case-omnichannel-ts-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Ea4b5f65 building business case omnichannel ts resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construir un caso de negocio omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"409\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/healthcare-providers-guide-to-resource-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2dd5a057-2dd5a057-genesys-healthcare-provider-guide-to-resource-management-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"2dd5a057 genesys healthcare provider guide to resource management eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda para la gesti\u00f3n de recursos en el sector de prestadores de salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"410\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/forrester-report-plan-now-for-customer-service-in-2021\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Planifique hoy el servicio al cliente para el 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"411\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/healthcare-providers-guide-to-omnichannel-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ca54476a-ca54476a-genesys-healthcare-provider-guide-to-omnichannel-cx-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Ca54476a genesys healthcare provider guide to omnichannel cx eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda para una experiencia de cliente omnicanal en el sector de prestadores de salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"412\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/planning-managing-omnichannel-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0a69d2ed-0a69d2ed-planning-and-managing-your-omnichannel-workforce-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"0a69d2ed planning and managing your omnichannel workforce wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Planifique y gestione su fuerza de trabajo omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"413\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/mapa-de-viaje-del-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b20e016b-b20e016b-journey-mapping-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"B20e016b journey mapping eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mapa de viaje del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"414\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/por-que-las-empresas-escogen-contact-centers-basados-en-sip\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a6162be4-a6162be4-should-you-update-or-abandon-acd-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"A6162be4 should you update or abandon acd wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 las empresas escogen contact centers basados en SIP<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"415\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/construir-un-caso-de-negocio-para-reemplazar-el-acd-de-su-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/defb0df5-defb0df5-building-a-business-case-for-replacing-your-call-center-acd-ts-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Defb0df5 building a business case for replacing your call center acd ts resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construir un caso de negocio para reemplazar el ACD de su call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"416\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/construir-un-caso-de-negocio-para-modernizar-el-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5ebbf61e-5ebbf61e-building-the-business-case-for-contact-center-modernization-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"5ebbf61e building the business case for contact center modernization wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construir un caso de negocio para modernizar el contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"417\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/10-razones-por-las-que-genesys-customer-experience-platform-es-la-opcion-correcta-para-su-cc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c1043d8e-c1043d8e-10-reasons-why-the-genesys-customer-experience-ex-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"C1043d8e 10 reasons why the genesys customer experience ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 razones por las que Genesys Customer Experience Platform es la opci\u00f3n correcta para su CC<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"418\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/total-economic-impact-of-the-genesys-omnichannel-engagement-center-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/29f39e44-29f39e44-forrester-tei-report-resourcethumbnail-es.jpg\" height=\"240\" width=\"440\" alt=\"29f39e44 forrester tei report resourcethumbnail es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Informe Total Economic Impact de Genesys Omnichannel Engagement Center Solution<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"419\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ponga-en-marcha-una-experiencia-de-cliente-superior-en-el-sector-bancario\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7863169f-7863169f-great-banking-consumer-experiences-start-with-genesys-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"7863169f great banking consumer experiences start with genesys resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ponga en marcha una experiencia de cliente superior en el sector bancario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"420\" data-tags=\"resources,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left 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css=&#8221;.vc_custom_1757566869579{margin-bottom: 2rem !important;}&#8221;] Recursos destacados [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566890085{margin-bottom: 2rem !important;}&#8221;] Todos los recursos 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