{"id":103631,"date":"2018-10-26T14:39:24","date_gmt":"2018-10-26T21:39:24","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=103631"},"modified":"2025-09-10T22:01:34","modified_gmt":"2025-09-11T05:01:34","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/es-mx\/resources","title":{"rendered":"Recursos"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1757566470854{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text]<\/p>\n<h1 class=\"text-center\">Centro de Recursos de Experiencia al Cliente<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566869579{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Recursos destacados<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid featured-only\" data-display=\"12\"><div class=\"featured-container\"><div class=\"featured-grid-row grid-row row grid-col-4 gutter-small\"><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"0\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,demo,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"demo\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agentic Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"1\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,atenci\u00f3n m\u00e9dica,healthcare,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"atenci\u00f3n m\u00e9dica\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-future-of-healthcare-a-transformation-of-patient-and-member-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Lionfish-promo-Resource-LP-Thumbnail-image-820x528-1.png\" height=\"528\" width=\"820\" alt=\"Lionfish promo   resource lp   thumbnail image 820&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El futuro de la salud: Transformando las experiencias de pacientes y afiliados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"2\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,informe,report,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,integraciones,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Total Economic Impact of CX Cloud de Genesys y Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"3\" data-tags=\"resources,grow your business,white paper,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"white paper\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/gated-sms-and-messaging-app-support-for-contact-centers\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Apps de mensajer\u00eda: el nuevo est\u00e1ndar de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566890085{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Todos los recursos<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid has-filters\" data-display=\"12\"><div class=\"resources-grid-container\"><div class=\"resources-main-row row\"><div class=\"resources-grid-filters-col col-md-3 col-12\"><div class=\"filters-container d-lg-block d-md-flex d-block flex-wrap text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-item filter-search col-12 px-0\"><div class=\"form-floating\"><input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" placeholder=\"Search\" id=\"filter_search\">\r\n            <label for=\"filter_search\">Search<\/label><\/div><\/div><div class=\"accordion mt-1\" id=\"filter-accordion\">\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_contenttheme\">\r\n                    <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_contenttheme\" aria-expanded=\"true\" aria-controls=\"collapse-tax_contenttheme\">\r\n                        Topic\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_contenttheme\" class=\"accordion-collapse collapse show\" aria-labelledby=\"heading-tax_contenttheme\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"mejore la experiencia del cliente\" id=\"improve-customer-experience-es-mx\" data-slug=\"improve-customer-experience-es-mx\"><label class=\"form-check-label\" for=\"improve-customer-experience-es-mx\">Mejore la experiencia del cliente<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"mejore la experiencia del empleado\" id=\"improve-employee-experience-es-mx\" data-slug=\"improve-employee-experience-es-mx\"><label class=\"form-check-label\" for=\"improve-employee-experience-es-mx\">Mejore la experiencia del empleado<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"mejore su tecnolog\u00eda\" id=\"level-up-your-technology-es-mx\" data-slug=\"level-up-your-technology-es-mx\"><label class=\"form-check-label\" for=\"level-up-your-technology-es-mx\">Mejore su tecnolog\u00eda<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"grow your business\" id=\"grow-your-business-es-mx\" data-slug=\"grow-your-business-es-mx\"><label class=\"form-check-label\" for=\"grow-your-business-es-mx\">Grow your business<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_content_type\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_content_type\" aria-expanded=\"false\" aria-controls=\"collapse-tax_content_type\">\r\n                        Content type\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_content_type\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_content_type\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"art\u00edculo web\" id=\"web-article-es-mx\" data-slug=\"web-article-es-mx\"><label class=\"form-check-label\" for=\"web-article-es-mx\">Art\u00edculo web<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"blog\" id=\"blog-es-mx\" data-slug=\"blog-es-mx\"><label class=\"form-check-label\" for=\"blog-es-mx\">Blog<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"caso de \u00e9xito\" id=\"success-story-es-mx\" data-slug=\"success-story-es-mx\"><label class=\"form-check-label\" for=\"success-story-es-mx\">Caso de \u00e9xito<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"checklist\" id=\"checklist-es-mx\" data-slug=\"checklist-es-mx\"><label class=\"form-check-label\" for=\"checklist-es-mx\">Checklist<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"demo\" id=\"demo-es-mx\" data-slug=\"demo-es-mx\"><label class=\"form-check-label\" for=\"demo-es-mx\">Demo<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ebook\" id=\"ebook-es-mx\" data-slug=\"ebook-es-mx\"><label class=\"form-check-label\" for=\"ebook-es-mx\">Ebook<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"gu\u00eda pr\u00e1ctica\" id=\"practical-guide-es-mx\" data-slug=\"practical-guide-es-mx\"><label class=\"form-check-label\" for=\"practical-guide-es-mx\">Gu\u00eda pr\u00e1ctica<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"infographic\" id=\"infographic-es-mx\" data-slug=\"infographic-es-mx\"><label class=\"form-check-label\" for=\"infographic-es-mx\">Infographic<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"informe\" id=\"report-es-mx\" data-slug=\"report-es-mx\"><label class=\"form-check-label\" for=\"report-es-mx\">Informe<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"interactive\" id=\"interactive-es-mx\" data-slug=\"interactive-es-mx\"><label class=\"form-check-label\" for=\"interactive-es-mx\">Interactive<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"product overview\" id=\"product-overview-es-mx\" data-slug=\"product-overview-es-mx\"><label class=\"form-check-label\" for=\"product-overview-es-mx\">Product overview<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"video\" id=\"video-es-mx\" data-slug=\"video-es-mx\"><label class=\"form-check-label\" for=\"video-es-mx\">Video<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"white paper\" id=\"white-paper-es-mx\" data-slug=\"white-paper-es-mx\"><label class=\"form-check-label\" for=\"white-paper-es-mx\">White paper<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        Industry\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"atenci\u00f3n m\u00e9dica\" id=\"healthcare-es-mx\" data-slug=\"healthcare-es-mx\"><label class=\"form-check-label\" for=\"healthcare-es-mx\">Atenci\u00f3n m\u00e9dica<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"finanzas\" id=\"financial-es-mx\" data-slug=\"financial-es-mx\"><label class=\"form-check-label\" for=\"financial-es-mx\">Finanzas<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industrial\" id=\"industrial-es-mx\" data-slug=\"industrial-es-mx\"><label class=\"form-check-label\" for=\"industrial-es-mx\">Industrial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"p\u00fablico\" id=\"public-es-mx\" data-slug=\"public-es-mx\"><label class=\"form-check-label\" for=\"public-es-mx\">P\u00fablico<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"sector minorista\" id=\"retail-es-mx\" data-slug=\"retail-es-mx\"><label class=\"form-check-label\" for=\"retail-es-mx\">Sector minorista<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-es-mx\" data-slug=\"technology-es-mx\"><label class=\"form-check-label\" for=\"technology-es-mx\">Technology<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        Capability\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"an\u00e1lisis y reportes\" id=\"analytics-and-reporting-es-mx\" data-slug=\"analytics-and-reporting-es-mx\"><label class=\"form-check-label\" for=\"analytics-and-reporting-es-mx\">An\u00e1lisis y reportes<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"cloud-migration-es-mx\" data-slug=\"cloud-migration-es-mx\"><label class=\"form-check-label\" for=\"cloud-migration-es-mx\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"comunicaciones unificadas\" id=\"comunicaciones-unificadas\" data-slug=\"comunicaciones-unificadas\"><label class=\"form-check-label\" for=\"comunicaciones-unificadas\">Comunicaciones unificadas<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"digital\" id=\"digital-es-mx\" data-slug=\"digital-es-mx\"><label class=\"form-check-label\" for=\"digital-es-mx\">Digital<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ia y automatizaci\u00f3n\" id=\"ai-and-automation-es-mx\" data-slug=\"ai-and-automation-es-mx\"><label class=\"form-check-label\" for=\"ai-and-automation-es-mx\">IA y automatizaci\u00f3n<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound-es-mx\" data-slug=\"inbound-es-mx\"><label class=\"form-check-label\" for=\"inbound-es-mx\">Inbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"integraciones\" id=\"integrations-es-mx\" data-slug=\"integrations-es-mx\"><label class=\"form-check-label\" for=\"integrations-es-mx\">Integraciones<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"journey-management-es-mx\" data-slug=\"journey-management-es-mx\"><label class=\"form-check-label\" for=\"journey-management-es-mx\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound-es-mx\" data-slug=\"outbound-es-mx\"><label class=\"form-check-label\" for=\"outbound-es-mx\">Outbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"security and availability\" id=\"security-and-availability-es-mx\" data-slug=\"security-and-availability-es-mx\"><label class=\"form-check-label\" for=\"security-and-availability-es-mx\">Security and availability<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"wem-es-mx\" data-slug=\"wem-es-mx\"><label class=\"form-check-label\" for=\"wem-es-mx\">WEM<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">Clear all<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"0\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,interactive,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"interactive\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/top-cx-trends-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Webinar_820x464.jpg\" height=\"464\" width=\"820\" alt=\"Resource thumbnail webinar 820x464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Principales tendencias de CX en 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"1\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,p\u00fablico,public,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/human-first-ai-powered-a-leadership-blueprint-for-modern-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Group_collaboration-1260x738.jpeg\" height=\"738\" width=\"1260\" alt=\"Group collaboration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Human-First, AI-Powered: Un plan de liderazgo para la CX moderna<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"2\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 la IA Ag\u00e9ntica requiere una plataforma, no una soluci\u00f3n aislada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"3\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/select-the-most-fitting-approach-to-enable-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-landing-Page-Thumbnail-1-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Selecciona el enfoque m\u00e1s adecuado para habilitar la IA conversacional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"4\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,demo,video,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-ai-powered-experience-orchestration-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Demo-Video-EO.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464  demo video   eo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de Orquestaci\u00f3n de Experiencias impulsada por IA con Genesys Cloud\u2122<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"5\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-experience-economy-why-experience-is-now-the-product\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-Experience-Economy-Blog-Resource-Thumbnail.png\" height=\"582\" width=\"1029\" alt=\"The experience economy blog resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La econom\u00eda de la experiencia: Por qu\u00e9 la experiencia es ahora el producto  <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"6\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MaestroAdobeStock_1798912305-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las nuevas reglas del liderazgo CX en un mundo impulsado por la IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"7\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-future-of-cx-will-be-built-on-intelligent-ecosystems\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SN_AdobeStock_729969701-scaled-e1771269118852-1260x770.jpeg\" height=\"770\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El futuro del CX se basar\u00e1 en ecosistemas inteligentes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"8\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-analytics-and-reporting-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Product-Overview-Analytics-Reporting.jpg\" height=\"464\" width=\"820\" alt=\"Genesys cloud analytics and reporting\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n de Genesys Cloud Analytics and Reporting<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"9\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,demo,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"demo\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agentic Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"10\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-OJ-blog_image_820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo los grandes modelos de acci\u00f3n potenciar\u00e1n la orquestaci\u00f3n ag\u00e9ntica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"11\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De la conversaci\u00f3n a la soluci\u00f3n: Genesys Cloud Agentic Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"12\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-agentic-virtual-agent-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-ava-overview.jpg\" height=\"464\" width=\"820\" alt=\"Agentic virtual agent overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del Agentic Virtual Agent de Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"13\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Cliente ha cambiado. La CX debe ponerse al d\u00eda. <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"14\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ai-use-case-assessment-for-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A-1-1.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Evaluaci\u00f3n de Casos de Uso de IA para Servicio al Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"15\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,atenci\u00f3n m\u00e9dica,healthcare,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"atenci\u00f3n m\u00e9dica\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-future-of-healthcare-a-transformation-of-patient-and-member-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Lionfish-promo-Resource-LP-Thumbnail-image-820x528-1.png\" height=\"528\" width=\"820\" alt=\"Lionfish promo   resource lp   thumbnail image 820&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El futuro de la salud: Transformando las experiencias de pacientes y afiliados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"16\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,informe,report,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,integraciones,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Total Economic Impact of CX Cloud de Genesys y Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"17\" data-tags=\"resources,grow your business,white paper,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"white paper\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/gated-sms-and-messaging-app-support-for-contact-centers\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Apps de mensajer\u00eda: el nuevo est\u00e1ndar de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"18\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,finanzas,financial,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/leyes-que-humanizan-la-tecnologia-el-papel-de-la-ia-en-la-nueva-experiencia-del-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_300886959_Genesys-Threads_sm-1.png\" height=\"482\" width=\"880\" alt=\"Adobestock 300886959 genesys threads sm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA y atenci\u00f3n humana: la nueva experiencia del cliente en LATAM<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"19\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/three-ways-to-level-up-your-it-operations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Three-ways-to-level-up-your-operations.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail three ways to level up your operations\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tres formas de llevar tus operaciones de TI al siguiente nivel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"20\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,finanzas,financial,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/mas_alla_del_bot_rentabilidad\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/hero_img-predictve_routing.jpg\" height=\"480\" width=\"792\" alt=\"Hero img predictve routing\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">M\u00e1s all\u00e1 del bot: El verdadero ROI de la IA invisible en CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"21\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: evaluaci\u00f3n mundial de proveedores de plataformas de IA conversacional para casos de uso de front office<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"22\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1568579692-2-1260x819.jpeg\" height=\"819\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 la IA es innegociable para los l\u00edderes de CX en 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div 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src=\"https:\/\/www.genesys.com\/media\/AdobeStock_480731210-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conoce las cinco organizaciones usan la IA para brindar experiencias emp\u00e1ticas y eficientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"24\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-wins-best-use-of-ai-in-customer-service-at-the-2025-a-i-awards\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/stock_product-lifestyle_Agent-with-threads-1-e1763671178109-1260x774.png\" height=\"774\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys fue reconocida por el mejor uso de IA en el \u00e1rea de atenci\u00f3n al cliente en los premios AI Awards 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"25\" data-tags=\"resources,grow your business,white paper,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"white paper\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/un-nuevo-capitulo-para-la-innovacion-y-la-experiencia-del-cliente-en-mexico\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Un nuevo cap\u00edtulo para la innovaci\u00f3n y la experiencia del cliente en M\u00e9xico<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"26\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-genesys-cloud-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-genesys_cloud_platform_overview.png\" height=\"276\" width=\"491\" alt=\"Resource thumb genesys cloud platform overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Explora la plataforma de Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"27\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/route-customers-to-the-right-agent-the-first-time-with-rule-based-decisions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1597987065-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conecta al cliente con el agente adecuado desde la primera vez mediante decisiones basadas en reglas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"28\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/is-your-cx-investment-framed-as-a-growth-driver\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_479659532-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00bfPlanteas tu inversi\u00f3n en CX como un motor de crecimiento? <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"29\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-hidden-costs-of-underfunding-customer-experience-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1435374765-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los costos ocultos de no invertir lo suficiente en la experiencia del cliente en 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"30\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-powers-responsible-cx-in-the-agentic-ai-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Genesys-MS-VDI_Header-1260x841.png\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys impulsa una CX responsable en la era de la IA ag\u00e9ntica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"31\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,finanzas,financial,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/mexico-puede-liderar-cx-como-acelerar-la-experiencia-del-cliente-con-agentic-ai-y-plataformas-unificadas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_541156294_Genesys-Threads_sm.png\" height=\"587\" width=\"880\" alt=\"Adobestock 541156294 genesys threads sm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">M\u00e9xico puede liderar CX: c\u00f3mo acelerar la experiencia del cliente con Agentic AI y plataformas unificadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"32\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/2-million-genesys-cloud-users-unified-agentic-experience-orchestration-is-here\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dos millones de usuarios de Genesys Cloud: La plataforma unificada de orquestaci\u00f3n ya est\u00e1 aqu\u00ed <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"33\" data-tags=\"resources,grow your business,white paper,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/global-availability-with-genesys-cloud-a-technical-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Global-Availability-Genesys-Cloud.jpg\" height=\"247\" width=\"440\" alt=\"Global availability genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Disponibilidad global con Genesys Cloud: gu\u00eda t\u00e9cnica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"34\" data-tags=\"resources,grow your business,informe,report,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"informe\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-inner-circle-guide-to-agentic-ai-navigate-the-future-of-cx\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Confianza para la IA Ag\u00e9ntica: Navega hacia el futuro del CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"35\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-genesys-and-scaled-cognition-are-shaping-the-future-of-agentic-orchestration\"><div 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src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Channel-less-CX_Header.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">M\u00e1s all\u00e1 de la omnicanalidad: el valor estrat\u00e9gico de la CX channel-less<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"48\" data-tags=\"article,mejore la experiencia del empleado,improve employee experience,art\u00edculo web,web article,wem\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 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justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"51\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-rise-benefits-and-concerns-around-agentic-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_577438759-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El auge, los beneficios y las preocupaciones en torno a la IA ag\u00e9ntica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"52\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/responsible-cx-solving-the-speed-and-safety-equation-for-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Responsible-CX_Header.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX responsable: c\u00f3mo resolver el dilema de la velocidad y la seguridad en el uso de la IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"53\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,cloud migration,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n|journey 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data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|p\u00fablico\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management|outbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/cx-leaders-reveal-their-teams-strengths-for-delivering-exceptional-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_300144034-scaled-e1750436905158-1260x771.jpeg\" height=\"771\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u00edderes de CX y las fortalezas clave de sus equipos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"73\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-predictive-routing-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GPR-product-overview-thumbnail.png\" height=\"464\" width=\"820\" alt=\"Gpr product overview thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del producto Enrutamiento predictivo de Genesys\u00a0Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div 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4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Glosario de t\u00e9rminos de IA esenciales para la CX en los contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"75\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CIA4.jpg\" height=\"524\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Finalistas a los premios Genesys Customer Innovation Awards 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"76\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1148884500-scaled-e1747415229878-1260x733.jpeg\" height=\"733\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys y Salesforce comparten sus insights de IA para combinar empat\u00eda y eficiencia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div 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campa\u00f1as salientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"78\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/built-in-versus-bolt-on-benefits-of-an-ai-powered-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_284813549-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Beneficios de una plataforma de CX potenciada con IA: Soluciones integradas vs. soluciones agregadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"79\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/understanding-sentiment-analysis-with-social-listening-and-monitoring\"><div 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automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-ai-for-supervisors-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-Product-Overview-Supervisor-Copilots.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail product overview   supervisor copilots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del producto Genesys\u00a0Cloud\u00a0AI para supervisores<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"81\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,finanzas,financial,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-ai-for-the-insurance-industry-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-AI-in-the-Insurance-industry.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ai in the insurance industry\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general de Genesys Cloud AI para el sector de los seguros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"82\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,demo,video,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/unified-experience-from-genesys-and-servicenow-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-ServiceNow-2.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 servicenow (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de Unified\u00a0Experience de Genesys y ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"83\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,demo,video,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-agent-copilot-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Agent-Copilot-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 agent copilot demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de Agent Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"84\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,demo,video,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/supervisor-copilot-and-virtual-supervisor-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Supervisor-Copilot-demo.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 supervisor copilot demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de Supervisor Copilot y Virtual Supervisor<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"85\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,digital,inbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|inbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/effective-social-media-comment-management-a-guide-to-handling-negative-comments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1207125504-scaled-e1747699719340-1260x830.jpeg\" height=\"830\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo gestionar comentarios negativos en 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cloud, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA ag\u00e9ntica: la diferencia entre ir a la vanguardia o quedarse atr\u00e1s en la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"87\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,caso de \u00e9xito,success story,ebook,white paper,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"caso de \u00e9xito|ebook|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/six-stories-of-successful-cloud-migrations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-11.png\" height=\"481\" width=\"880\" alt=\"Thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Seis casos de \u00e9xito en las migraciones a la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"88\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/state-of-cx-latam\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Estado de la Experiencia del Cliente: Principales hallazgos en Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"89\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-in-hr-boosting-workforce-engagement-and-retention\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_546231249-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai in hr, human relations, artificial intelligence, customer experience, employee experience, retention\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo impulsar el engagement y la retenci\u00f3n de los empleados usando la IA en RR. HH<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"90\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,finanzas,financial,p\u00fablico,public,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas|p\u00fablico\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/four-real-world-ai-use-cases-of-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_559104042-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai use cases, customer experience, artificial intelligence, cx, employee experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cuatro casos de uso de la IA para una experiencia del cliente exitosa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"91\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-social-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_GC-Social-Overview-2.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail gc social overview (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del producto Genesys Cloud Social<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"92\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,atenci\u00f3n m\u00e9dica,healthcare,digital,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"atenci\u00f3n m\u00e9dica\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/why-contact-centers-are-central-to-improving-the-patient-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_429082495-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Patient experience, healthcare cx, customer experience, healthcare contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 los contact centers son fundamentales para mejorar la experiencia del paciente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"93\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ai-powered-experience-orchestration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   the ai powered orchestration playbook 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Playbook de estrategias para la orquestaci\u00f3n de experiencias potenciada con IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"94\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,cloud migration,ia y automatizaci\u00f3n,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x547_1.png\" height=\"547\" width=\"820\" alt=\"Customer experience, cx, genesys, state of customer experience, ai, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El estado de la experiencia del cliente: Lo que debe saber el profesional de CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"95\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/smart-metrics-real-impact-seeing-measurable-success-from-ai-copilots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_438714181-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai copilots, dashboards, cx, customer experience, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">M\u00e9tricas inteligentes, impacto real: mide el \u00e9xito de los copilotos de IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"96\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Orchestrators_blog_8192x5464-1260x840.png\" height=\"840\" width=\"1260\" alt=\"Genesys orchestrators blog 8192x5464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Orchestrators: Convi\u00e9rtete en protagonista de la innovaci\u00f3n en CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"97\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/evolucione-de-avaya-a-genesys-cloud\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Evolucione de Avaya a Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"98\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,ia y automatizaci\u00f3n,ai and automation,journey management,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-forrester-wave-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-1.png\" height=\"697\" width=\"1230\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Forrester Wave: Contact center como servicio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"99\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/practical-ai-use-cases-to-drive-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1083745441-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"Ai, cx, customer experience, conversational ai, customer service, ai use cases\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Casos pr\u00e1cticos de uso de la IA para una experiencia del cliente exitosa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"100\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/whats-sabotaging-your-cloud-contact-center-implementation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_854022551-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cloud contact center, cloud migration, customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00bfQu\u00e9 est\u00e1 saboteando la implementaci\u00f3n de su contact center en la nube?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"101\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-power-of-integrated-call-center-qa-software\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/QA-monitoring_resource-thumbnail_3.png\" height=\"464\" width=\"820\" alt=\"Qa monitoring resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El poder de contar con un software de aseguramiento de la calidad integrado en su call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"102\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,cloud migration,digital,integraciones,integrations,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|integraciones|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/transform-it-with-modern-cloud-contact-center-technology\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_213634747-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Programmers working on software in office\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Transforme la TI con una moderna tecnolog\u00eda de contact center en la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"103\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-driven-intelligence-and-the-evolving-supervisor-role\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865640030-1260x859.jpeg\" height=\"859\" width=\"1260\" alt=\"Ai, artificial intelligence, contact center supervisor, employee experience, workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La evoluci\u00f3n constante del rol del supervisor con Inteligencia impulsada por IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"104\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,integraciones,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/unified-experience-from-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ServiceNow-thumbnail-1260x714.png\" height=\"714\" width=\"1260\" alt=\"Servicenow thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general del producto Unified Experience de Genesys y ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"105\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-virtual-agent-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Virtual-Agent-Product-Overview-EN.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail virtual agent product overview en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n del producto Genesys Cloud Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"106\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,finanzas,financial,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/elevate-cx-in-financial-services-with-an-ai-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-in-Financial-Services-BG-1260x896.jpeg\" height=\"896\" width=\"1260\" alt=\"Cx in financial services, ai, artificial intelligence, wem, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Experiencia del cliente en el sector financiero con una plataforma de IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"107\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-ecommerce-customer-journey-best-practices-for-2025\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_708716993-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ecommerce, customer journey, customer journey management, journey analytics, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El journey del cliente en el comercio electr\u00f3nico: mejores pr\u00e1cticas para 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"108\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/mapping-the-buyer-journey-strategies-for-business-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_963180871-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Buyer journey, customer journey, customer journey management, journey analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mapear el journey del comprador: estrategias para promover el \u00e9xito del negocio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"109\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" height=\"548\" width=\"821\" alt=\"Genesys cloud cx 4, ai, customer experience, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud CX 4: Ofreciendo una Experiencia impulsada por IA m\u00e1s avanzada con el mejor valor<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"110\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/elevating-social-media-customer-care-in-the-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1036612070-1-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Social media, social listening, customer care, contact center, cx, customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo elevar la CX en redes sociales y canales digitales<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"111\" data-tags=\"blog,grow your business,cloud migration,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-to-communicate-change-during-a-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Change-communication-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Change communication, cx transformation, contact center, change management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo comunicar el cambio durante el proceso de transformaci\u00f3n de la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"112\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-ai-and-automation-for-supervisors-can-boost-efficiency-and-employee-performance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_226045535-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, automation, artificial intelligence, ai copilot, supervisor copilot, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo la IA y la automatizaci\u00f3n para supervisores pueden impulsar la eficiencia y el desempe\u00f1o de los empleados <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"113\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/3-keys-to-delivering-unified-experiences-with-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_666715368-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Servicenow, genesys, unified customer experience, unified employee experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ofrecer Experiencias Unificadas con Genesys y ServiceNow: 3 Claves que debes conocer<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"114\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/migration-kit-make-your-move-to-the-cloud-now\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1x_Resource-thumbnail_asset-ebook-the-four-phases-of-preparing-for-CX-evolution.png\" height=\"464\" width=\"820\" alt=\"1x resource thumbnail asset ebook the four phases of preparing for cx evolution\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The four phases of preparing for CX evolution<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"115\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/five-trendsetters-in-ai-innovation\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco pioneros de la innovaci\u00f3n en IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"116\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-power-of-ai-in-customer-experience-goes-beyond-the-chatbot\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El poder de la inteligencia artificial en la experiencia del cliente va m\u00e1s all\u00e1 del chatbot.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"117\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/software-analisis-contact-center-tiempo-real\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_165023705-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Real time analytics, experience orchestration, customer journey management, customer journey analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Software de An\u00e1lisis de Contact Center en Tiempo Real: Mejora la Experiencia del Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"118\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,informe,report,comunicaciones unificadas,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook|informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"comunicaciones unificadas\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/from-contact-to-connection-a-new-era-in-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">From contact to connection A new era in customer experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"119\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_816087729-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Ai service, personalization, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Servicio proactivo con IA: Anticipa las necesidades de tus clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"120\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,demo,video,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Virtual-Agent-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 virtual agent demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"121\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/understanding-and-managing-ai-costs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Experience-tokens-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Ai costs, customer experience, ai tokens, pricing structure, ai licenses\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conozca y gestione los costos de IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"122\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,digital,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/is-empathy-missing-in-the-pc-insurance-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_988602576-1260x630.jpeg\" height=\"630\" width=\"1260\" alt=\"Insurance customer experience claims catastrophic events outbound engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00bfFalta empat\u00eda en la experiencia del cliente del sector de seguros de bienes y responsabilidad civil?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"123\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La lista definitiva de 29 m\u00e9tricas y KPIs para call centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"124\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">4 beneficios del software moderno de gesti\u00f3n de la fuerza laboral en contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"125\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desatando el poder de la orquestaci\u00f3n del journey del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"126\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-future-of-cx-how-ai-will-redefine-customer-experiences-in-2025\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_580791620-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, virtual agent, agentic ai, generative ai, artificial intelligence, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El futuro de la CX: C\u00f3mo la inteligencia artificial redefinir\u00e1 las experiencias del cliente en 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"127\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,white paper,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/cx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Landing-Page-Thumbnail-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud from Genesys and Salesforce: Leveraging AI to improve the customer experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"128\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,digital,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/la-brecha-de-empatia-y-la-mejora-de-la-experiencia-del-paciente-en-el-sector-salud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_603579656-scaled-e1692717452332.jpeg\" height=\"545\" width=\"920\" alt=\"Telehealth, senior woman or doctor with digital tablet, consultation or planning treatment for cure. female person, employee or medical professional with a patient, women or technology for healthcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mejore la experiencia del paciente cerrando la brecha de empat\u00eda<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"129\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/contact-center-software-costs-and-implementation-strategies\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_911381885-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cloud contact center software costs, call center software, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estrategias de implementaci\u00f3n y costos de un software de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"130\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,cloud migration,digital,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/making-your-customer-service-experience-merry-and-bright-over-the-holidays\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_550967395-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Consumer experience, customer experience, customer service, holiday, cx, ai, chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comparta la alegr\u00eda de estas fiestas con experiencias de servicio al cliente inigualables<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"131\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,integraciones,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integraciones\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/contact-center-software-integrations-you-can-use-today\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_549843567-scaled-e1732211030429-1260x803.jpeg\" height=\"803\" width=\"1260\" alt=\"Contact center software integrations, appfoundry partners, open api, genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Integraciones de software para contact centers que puede comenzar a utilizar hoy<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"132\" data-tags=\"resources,grow your business,ebook,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-cloud-ai-experience-tokens\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-ebook-Genesys-Cloud-AI-Experience-tokens_A.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook genesys cloud ai experience tokens a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tokens de Genesys Cloud AI Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"133\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-era-of-contact-center-ai-copilots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_605166196-1260x835-1.jpeg\" height=\"835\" width=\"1260\" alt=\"Smile, work and a businessman with a laptop for an email, communication or online coding. happy, programming and a male programmer typing on a computer for web or software development in an office\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La era de los copilotos de IA de los Contact Centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"134\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,digital,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/aprende-a-personalizar-los-mensajes-salientes-de-whatsapp-iniciados-por-un-agente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_610647252-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Outbound, whatsapp, customer service, outbound engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Personaliza los mensajes salientes de WhatsApp iniciados por un agente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"135\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,cloud migration,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/speech-analytics-meets-ai-a-new-era-in-quality-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_266301879-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Speech analytics, employee experience, contact center, workforce, ai, quality management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">An\u00e1lisis de voz e IA: una nueva era en la gesti\u00f3n de la calidad\u202f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"136\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/conversational-intelligence-and-the-next-gen-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_318176238-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ci, conversational intelligence, ci tools, ai, customer experience, cx, analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La aplicaci\u00f3n de la inteligencia conversacional en los contact centers de \u00faltima generaci\u00f3n<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"137\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots.jpg\" height=\"464\" width=\"820\" alt=\"Virtual agents breaking free from the limits of traditional chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agentes virtuales: M\u00e1s all\u00e1 de los l\u00edmites de los chatbots tradicionales<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"138\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/estrategia-ia-crear-vision-integral-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_803455925-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai, customer experience, customer service, copilot\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estrategias de IA para una visi\u00f3n 360\u00ba del cliente - Genesys <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"139\" data-tags=\"resources,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/predictive-routing-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Predictive_Routing_Video_Demo-Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Predictive routing video demo thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo de enrutamiento predictivo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"140\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/siete-mejores-practicas-para-construir-la-lealtad-del-cliente-con-ia\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Siete mejores pr\u00e1cticas para construir la lealtad del cliente con IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"141\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-copilots-boost-agent-performance-and-maximize-roi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_509345401-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, contact center agents, ai copilots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Copilots de IA: mejora del rendimiento y ROI en contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"142\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7-best-practices-for-building-customer-loyalty_2024-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Seven best practices for building customer loyalty with ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las siete mejores pr\u00e1cticas para generar lealtad en los clientes con IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"143\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-report-CX-in-the-era-of-AI.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail report cx in the era of ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La experiencia del cliente en la era de la IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"144\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-roi-balancing-short-term-value-with-long-term-strategy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_664757470-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, artificial intelligence, roi, contact center, cx, customer experience strategy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Equilibrar el valor a corto plazo con una estrategia a largo plazo - ROI de la IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"145\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/maximizar-roi-ia-conversacional-transforma-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_364855616-scaled-e1717602400701-1260x704.jpeg\" height=\"704\" width=\"1260\" alt=\"Conversational ai, roi, cx, contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La IA conversacional optimiza el ROI de los contact centers <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"146\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/cx-horizons-one-pager-es\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Infografia.png\" height=\"831\" width=\"1112\" alt=\"Es   mx   cx horizons infograph   page 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Horizontes de la Experiencia del Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"147\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,digital,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los niveles de orquestaci\u00f3n de la experiencia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"148\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-generative-ai-is-transforming-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_721417568-scaled-e1717519195162-1260x693.jpeg\" height=\"693\" width=\"1260\" alt=\"Generative ai, genesys cloud, amazon bedrock, aws, customer experience, customer engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo la IA generativa est\u00e1 transformando el compromiso con los clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"149\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/ai-business-case-understanding-what-ai-can-do-for-you\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_800843137-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai business case, contact center, artificial intelligence, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA para empresas: automatiza y mejora el CX de tu negocio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"150\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/contact-center_resource-thumbnail_4.png\" height=\"464\" width=\"820\" alt=\"Contact center resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 las empresas eligen Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"151\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/meet-the-future-with-ai-powered-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_703200099-1-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ia en una placa de circuito: un concepto digital y futurista con luces azules y naranjas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ell futuro de la CX: la orquestaci\u00f3n de experiencias impulsada por IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"152\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,an\u00e1lisis y reportes,analytics and reporting,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-1260x720.jpeg\" height=\"720\" width=\"1260\" alt=\"Workforce engagement management, wem, employee engagement, contact center, ai, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las herramientas con IA revolucionan la gesti\u00f3n de la fuerza de trabajo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"153\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,gu\u00eda pr\u00e1ctica,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"gu\u00eda pr\u00e1ctica\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/practical-guide-to-creating-a-contact-center-rfp\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda pr\u00e1ctica para crear una solicitud de propuesta para centros de contacto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"154\" data-tags=\"blog,mejore la experiencia del empleado,improve employee experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/modernizing-the-employee-experience-with-an-ai-powered-wem-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_649058697-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Wem, employee experience, ai, artificial intelligence, cloud contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Modernice la experiencia del empleado con una soluci\u00f3n WEM impulsada por IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"155\" data-tags=\"blog,grow your business,cloud migration,ia y automatizaci\u00f3n,ai and automation,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia y automatizaci\u00f3n|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/sustainability-practices-in-business-our-commitment-to-a-greener-future\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cover_SustainabilityReport_notext-1260x974.jpg\" height=\"974\" width=\"1260\" alt=\"Sustainability, business strategies, genesys, carbon neutral, cloud, ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e1cticas de sustentabilidad en los negocios: Nuestro compromiso con un futuro m\u00e1s verde<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"156\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/measure-what-matters_customer-loyalty\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mida lo importante: La lealtad del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"157\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Genesys cloud, agent copilot, ai, contact center, agent assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">An\u00e1lisis profundo de Genesys Cloud Agent Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"158\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,ebook,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-genesys-cloud-ai-progressive-adoption-model\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Modelo de adopci\u00f3n progresiva de Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"159\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/generational-dynamics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generational-Dynamics-and-the-exp-economy.png\" height=\"528\" width=\"824\" alt=\"Generational dynamics and the experience economy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Din\u00e1micas generacionales y Econom\u00eda de la Experiencia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"160\" data-tags=\"blog,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/finding-the-balance-for-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_723607759-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, artificial intelligence, ai tools, customer experience, customer service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Encontrar el equilibrio para la IA en la experiencia del cliente <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"161\" data-tags=\"blog,grow your business,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/leading-in-the-ai-era-means-rethinking-executive-roles\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_747314159-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai, artificial intelligence, contact center, workplace, employees\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cu\u00e1l ser\u00e1 el impacto de la inteligencia artificial en las empresas \u2b07\ufe0f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"162\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/get-to-know-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conozca Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"163\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/humans-and-ai-in-unison-driving-the-new-era-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/humans-and-ai-in-unisons-cover-ko.png\" height=\"480\" width=\"880\" alt=\"Humans and ai in unisons cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Humanos e IA en sinton\u00eda: Impulsando la nueva era de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"164\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,ia y automatizaci\u00f3n,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/using-ai-in-customer-service-to-cultivate-trust-not-fear\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_820232504-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai in customer service, generative ai, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Usar IA en el servicio al cliente para cultivar confianza, no preocupaci\u00f3n<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"165\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/predicts-2024-ais-impact-on-the-employee-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner_Predicts-2024_Thumb.png\" height=\"480\" width=\"880\" alt=\"Gartner predicts 2024 thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Predicciones 2024: El impacto de la IA en la experiencia de los empleados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"166\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,an\u00e1lisis y reportes,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/mastering-data-analytics-for-customer-experience-excellence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_528627298-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Dominando el an\u00e1lisis de datos para la excelencia en la experiencia del cliente.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Domina los datos para mejorar la experiencia de cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"167\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-prescriptive-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-genesys-prescriptive-migration.png\" height=\"480\" width=\"880\" alt=\"Resource thumb genesys prescriptive migration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys prescriptive migration<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"168\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/plan-your-cloud-migration-roadmap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/checklist-cloud-migration-566x363.jpg\" height=\"363\" width=\"566\" alt=\"Checklist cloud migration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Plan your cloud migration roadmap<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"169\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/busca-un-socio-al-elegir-un-proveedor\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/checklist-choose-a-partner-566x363.jpg\" height=\"363\" width=\"566\" alt=\"Checklist choose a partner\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Busca un socio al elegir un proveedor.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"170\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/guia-practica-para-crear-un-rfp-para-un-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-practical-guide-to-creating-a-contact-center-rfp.png\" height=\"480\" width=\"880\" alt=\"Resource thumb practical guide to creating a contact center rfp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda pr\u00e1ctica para crear un RFP para Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div 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href=\"https:\/\/www.genesys.com\/es-mx\/resources\/five-ways-leading-brands-use-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Five-ways-leading-brands-use-AI-EB-EN-Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Five ways leading brands use ai eb en thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco formas en que las marcas l\u00edderes utilizan la IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"174\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/how-generative-ai-will-transform-your-cx-program\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner_How-Generative-AI_Thumb.png\" height=\"480\" width=\"880\" alt=\"Gartner how generative ai thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo la IA generativa transformar\u00e1 su programa de experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"175\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda del comprador de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"176\" data-tags=\"blog,grow your business,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/la-era-de-la-sinergia-informatica-cxcloud-genesys-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1198252567-1-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Indian woman teacher wear wireless headset video calling on laptop\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La era de la sinergia inform\u00e1tica. CX Cloud de Genesys y Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"177\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/checklist-unify-your-crm-system-and-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CRM_and_CCaaS-CL-EN-_thumbnail.png\" height=\"480\" width=\"880\" alt=\"Crm and ccaas cl en  thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">M\u00e1s all\u00e1 de la integraci\u00f3n b\u00e1sica: unifique su sistema CRM y su Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"178\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/top-cx-trends-2024\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-trends-22-featured-566x320.jpg\" height=\"320\" width=\"566\" alt=\"Cx trends 22 featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Principales tendencias en CX en 2024 y m\u00e1s all\u00e1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"179\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-SFDC-thumb.png\" height=\"480\" width=\"880\" alt=\"Product overview   genesys  sfdc thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud from Genesys and Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"180\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco creadores de tendencias en innovaci\u00f3n de CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"181\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,digital,ia y automatizaci\u00f3n,ai and automation,web article\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital|ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/three-ways-bots-improve-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tres maneras en que los bots mejoran la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"182\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/set-bot-confidence-thresholds\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Set-bot-confidence-thresholds-with-confidence-566x352.jpg\" height=\"352\" width=\"566\" alt=\"Set bot confidence thresholds with confidence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Set bot confidence thresholds<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item 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data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/practical-guide-to-mastering-journey-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Captura-de-pantalla-2023-11-10-183006.png\" height=\"688\" width=\"891\" alt=\"Ebook\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda Pr\u00e1ctica para Dominar la Gesti\u00f3n del Journey<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"188\" data-tags=\"blog,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up 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width=\"600\" alt=\"4684c4c9 918c 4915 bad3 ae63c3cec6d6 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Introducci\u00f3n a la IA Generativa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"192\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/accelerate-customer-experience-outcomes-with-genesys-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Genesys-Cloud-AI.png\" height=\"696\" width=\"1230\" alt=\"820&#215;464 resource thumbnail genesys cloud ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Optimiza la experiencia del cliente con Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"193\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/enriching-human-connections-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/61954d44-67a9-4205-a2ce-c3ed95df0903-01.png\" height=\"464\" width=\"600\" alt=\"61954d44 67a9 4205 a2ce c3ed95df0903 01\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Enriqueciendo las Conexiones Humanas con IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"194\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/sms-and-messaging-app-support-for-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Product-Overview-Unified-messaging-for-SMS-WhatsApp-and-messaging-apps.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail product overview unified messaging for sms whatsapp and messaging apps\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descripci\u00f3n general de la soluci\u00f3n de mensajer\u00eda unificada para SMS, WhatsApp y aplicaciones de mensajer\u00eda<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"195\" data-tags=\"blog,grow your business,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/blog\/post\/pura-vida-maxima-innovacion\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1198252567-1-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Indian woman teacher wear wireless headset video calling on laptop\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00a1Pura vida!: M\u00e1xima innovaci\u00f3n.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"196\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/frost-radar-latam-cloud-cc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/FR_2023_LATAM_CCC_Genesys-1186x1260.png\" height=\"1260\" width=\"1186\" alt=\"Fr 2023 latam ccc genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Frost Radar \u2122 &#8211; Latin American Cloud Contact Centers, 2023<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"197\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,informe,report,white paper,atenci\u00f3n m\u00e9dica,healthcare,finanzas,financial,industrial,p\u00fablico,public,sector minorista,retail,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"informe|white paper\" data-tax_sector=\"atenci\u00f3n m\u00e9dica|finanzas|industrial|p\u00fablico|sector minorista|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" height=\"464\" width=\"820\" alt=\"State of cx mm 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data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/next-level-digital-transformation-in-banks\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BankingDive-FeaturedImage-566x363.png\" height=\"363\" width=\"566\" alt=\"Bankingdive featuredimage\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Transformaci\u00f3n Digital Superior en Bancos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"206\" data-tags=\"resources\" 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col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"209\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/state-of-customer-experience-in-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cover-State-of-CX-Insights-Sector-Minorista-566x435.png\" height=\"435\" width=\"566\" alt=\"Cover state of cx insights sector minorista\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Estado del Customer Experience en Retail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div 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href=\"https:\/\/www.genesys.com\/es-mx\/article\/the-state-of-customer-experience-three-cx-trends-for-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/socx3healthcare-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Socx3healthcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El estado del Customer Experience: tres tendencias de CX para el sector de servicios de salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"214\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,finanzas,financial\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/state-of-cx-finserv\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Financial-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Financial article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El estado del Customer Experience: tres insights de CX relacionados con los servicios financieros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"215\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,sector minorista,retail\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"sector minorista\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/the-state-of-customer-experience-three-insights-for-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Retail article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El estado del Customer Experience: tres insights de CX para el sector minorista<\/h3><\/div><div 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d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda del comprador de contact center de 2022<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"217\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe|product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-engage-and-microsoft-azure-the-enterprise-buyers-guide-to-an-omnichannel-cloud-contact-center\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\u00a0Engage y Microsoft\u00a0Azure<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"218\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,gu\u00eda pr\u00e1ctica,practical guide,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"gu\u00eda pr\u00e1ctica\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/practical-guide-to-mastering-bots\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda pr\u00e1ctica para dominar los bots<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"219\" data-tags=\"collateral,white paper,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/genesys-cloud-cx-una-plataforma-de-cx-todo-en-uno-para-una-diferenciacion-sostenible\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Plataforma-Genesys-Cloud-CX-ES-566x521.png\" height=\"521\" width=\"566\" alt=\"Plataforma genesys cloud cx es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud : Una plataforma de CX todo en uno para una diferenciaci\u00f3n sostenible<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"220\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,gu\u00eda pr\u00e1ctica,practical guide,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"gu\u00eda pr\u00e1ctica\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/a-practical-guide-to-messaging-apps\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda pr\u00e1ctica para dominar las aplicaciones de mensajer\u00eda<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"221\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,p\u00fablico,public,digital\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/government-agencies-move-to-outcome-based-self-service\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los organismos gubernamentales optan por el 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btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"228\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/tres-poderes-super-humanos-para-salesforce-con-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Tres-poderes-SuperHumanos-566x403.jpg\" height=\"403\" width=\"566\" alt=\"Tres poderes superhumanos\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 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h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/your-ultimate-chat-solution-checklist\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lista de verificaci\u00f3n para su soluci\u00f3n de chat<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"232\" data-tags=\"article,mejore su tecnolog\u00eda,level up your technology,art\u00edculo web,web article\" data-post-type=\"article\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"art\u00edculo web\" 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flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud: La soluci\u00f3n segura de contact center \u201ctodo en uno&#8221;<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"235\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/tendencias-cx-2021\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Tendencias-CX-2021-566x447.jpg\" height=\"447\" width=\"566\" alt=\"Tendencias cx 2021\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tendencias CX 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"236\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/forbes-el-rol-de-los-cxo-en-las-empresas-mexicanas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Forbes-CXO-430x566.png\" height=\"566\" width=\"430\" alt=\"Forbes cxo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Forbes: El 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alt=\"Screen shot 2020 11 03 at 2.56.56 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Ignite &#8211; para Startups &#8211; Detalles y Beneficios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"239\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,an\u00e1lisis y reportes,analytics and reporting,digital,ia y automatizaci\u00f3n,ai and automation,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|digital|ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-contact-center-con-tecnologia-de-ia\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El contact center con tecnolog\u00eda de IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"240\" data-tags=\"article,mejore la experiencia del cliente,improve customer experience,art\u00edculo web,web article,ia y automatizaci\u00f3n,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/improve-your-cx-with-7-ai-powered-capabilities\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mejore su CX con siete capacidades impulsadas con tecnolog\u00eda de IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"241\" data-tags=\"article,mejore la experiencia del empleado,improve employee experience,art\u00edculo web,web article,ia y automatizaci\u00f3n,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"art\u00edculo web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/article\/three-employee-experience-benefits-of-ai-technology\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tres\u00a0empleados experimentan los beneficios de la tecnolog\u00eda de IA<\/h3><\/div><div class=\"card-footer text-end\"><div 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text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/nuevas-tendencias-del-sector-minorista\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Comercio-minorista-566x539.jpg\" height=\"539\" width=\"566\" alt=\"Comercio minorista\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nuevas tendencias del sector minorista<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"245\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/genesys-ignite-startup-program\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Ignite-Brochure-566x420.png\" height=\"420\" width=\"566\" alt=\"Genesys ignite brochure\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Ignite &#8211; Startup Program<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"246\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience,gu\u00eda pr\u00e1ctica,practical guide,product overview,finanzas,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"gu\u00eda pr\u00e1ctica|product overview\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/portabilidad-financiera-oportunidad-y-desafios\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-09-11-at-4.09.14-PM-566x435.png\" height=\"435\" width=\"566\" alt=\"Screen shot 2020 09 11 at 4.09.14 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Portabilidad Financiera: Oportunidad y Desafios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" 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col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"248\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/casos-de-uso-aplicados-en-los-modelos-de-atencion-de-compan%cc%83ias-experience-as-a-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2021-04-22-at-1.27.35-PM-566x453.png\" height=\"453\" width=\"566\" alt=\"Screen shot 2021 04 22 at 1.27.35 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Casos de uso aplicados en los modelos de atencio\u0301n de compan\u0303i\u0301as Experience as a Services<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"249\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/contact-center-ai-success-kit\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Kit para el \u00e9xito de la IA en su contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"250\" data-tags=\"resources,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,product overview,finanzas,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/portabilidad-financiera-la-importancia-de-crear-grandes-experiencias\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-07-23-at-2.50.34-PM-566x438.png\" height=\"438\" width=\"566\" alt=\"Screen shot 2020 07 23 at 2.50.34 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Portabilidad Financiera: La Importancia de crear grandes experiencias<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"251\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,infographic,industrial,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"industrial|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-industria-4-0-revolucion-en-los-negocios-y-la-experiencia-de-sus-clientes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/La-industria-4.0-566x423.jpg\" height=\"423\" width=\"566\" alt=\"La industria 4.0\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Industria 4.0: Revoluci\u00f3n en los negocios y la experiencia de sus clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"252\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,infographic,p\u00fablico,public,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/canales-de-cx-ofrecidos-por-las-universidades\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Canales-Universidades-566x478.jpg\" height=\"478\" width=\"566\" alt=\"Canales universidades\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Canales de CX ofrecidos por las Universidades<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"253\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,infographic,finanzas,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/oficina-virtual-mejorando-la-experiencia-del-cliente-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Oficia-Virtual-1-566x449.jpg\" height=\"449\" width=\"566\" alt=\"Oficia virtual\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Oficina Virtual: Mejorando la Experiencia del Cliente Digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"254\" data-tags=\"resources,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/on-premise-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Edited_Migration_ES-MX.png\" height=\"240\" width=\"340\" alt=\"Edited migration es mx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Un enfoque comprobado para migrar su call center on-premise<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"255\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,infographic,atenci\u00f3n m\u00e9dica,healthcare,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado\" data-tax_content_type=\"infographic\" data-tax_sector=\"atenci\u00f3n m\u00e9dica\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/geneyscloud-teleconsulta-latam\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Captura1-566x313.jpg\" height=\"313\" width=\"566\" alt=\"Captura1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">GenesysCloud Teleconsulta LATAM<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"256\" data-tags=\"collateral,infographic,finanzas,financial,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"finanzas\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/la-nueva-experiencia-del-cliente-en-los-seguros\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Captura-2-566x380.jpg\" height=\"380\" width=\"566\" alt=\"Captura\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La nueva experiencia del cliente en los seguros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"257\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/role-of-ai-and-data-sharing-across-industries-and-use-cases-mit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MIT-Tech-Review-The-Global-AI-Agneda-Thumbnail-Kit-Template-Nurture-Offer-1.jpg\" height=\"170\" width=\"260\" alt=\"Mit tech review the global ai agneda thumbnail kit template nurture offer (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La agenda global para la IA: promesa, realidad y funci\u00f3n de la IA y los datos compartidos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"258\" data-tags=\"collateral,infographic,atenci\u00f3n m\u00e9dica,healthcare,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"atenci\u00f3n m\u00e9dica\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/genesyscloud-teleconsulta\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Teleconsulta-566x314.jpg\" height=\"314\" width=\"566\" alt=\"Teleconsulta\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">GenesysCloud Teleconsulta<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"259\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ofertas-especiales-genesys-covid-19-rr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Covid-ES.jpg\" height=\"240\" width=\"440\" alt=\"Genesys covid es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ofertas especiales Genesys COVID-19 RR<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"260\" data-tags=\"collateral,infographic,technology,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/tendencias-en-el-sector-de-telecomunicaciones-media-y-tecnologias-de-la-comunicacion-tmts-y-serviceproviders-csps\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Tendencias-en-el-sector-de-Telecomunicaciones-Media-y-Tecnologi\u0301as-de-la-Comunicacio\u0301n-TMT\u2019s-y-ServiceProviders-CSP\u2019s-1.png\" height=\"240\" width=\"440\" alt=\"Tendencias en el sector de telecomunicaciones, media y tecnologi\u0301as de la comunicacio\u0301n (tmt\u2019s) y serviceproviders (csp\u2019s)\"><\/div><div class=\"card-body text-col d-flex flex-column 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justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"270\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore su tecnolog\u00eda,level up your technology\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/kit-de-planificacion-de-la-migracion\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/33541da5-migration-kit-collateral-2-566x292.png\" height=\"292\" width=\"566\" alt=\"Migration kit collateral\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Kit de planificaci\u00f3n de la migraci\u00f3n: D\u00e9 el primer paso para una migraci\u00f3n exitosa del Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"271\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/como-aumentar-la-ventaja-competitiva-a-traves-de-la-experiencia-del-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b4f898f1-customer-migration-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Customer migration eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo aumentar la ventaja competitiva a trav\u00e9s de la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"272\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/nemertesbva\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/eae370a5-02dcd38b-thumbnail-kit-nemeretesnemeretes-sidebar-en.jpg\" height=\"440\" width=\"800\" alt=\"02dcd38b thumbnail kit nemeretesnemeretes sidebar en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nemertes An\u00e1lisis del valor de negocio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"273\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/summer-innovations-guide-2019-purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ba747a91-genesys-summer-innovations-purecloud-flyer-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations purecloud flyer resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"274\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/summer-innovations-guide-2019-pureengage\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7cba340e-genesys-summer-innovations-pureengage-flyer-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations pureengage flyer resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"275\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/summer-innovations-guide-2019-pureconnect\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/601ea76e-genesys-summer-innovations-pureconnect-flyer-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations pureconnect flyer resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PureConnect Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"276\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/frost-sullivan-investigacion-global-los-call-centers-medianos-adoptan-un-enfoque-primordialmente-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/68cee277-screen-shot-2019-09-19-at-6.34.57-pm.png\" height=\"229\" width=\"425\" alt=\"Screen shot 2019 09 19 at 6.34.57 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Frost &#038; Sullivan: Investigaci\u00f3n global &#8211; Los call centers medianos adoptan un enfoque primordialmente digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"277\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,infographic,p\u00fablico,public,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado\" data-tax_content_type=\"infographic\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/sector-educacion-la-importancia-de-convertir-prospectos-en-educacion\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Educaci\u00f3n.jpg\" height=\"439\" width=\"480\" alt=\"Educaci\u00f3n\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sector Educaci\u00f3n: La importancia de convertir prospectos en Educaci\u00f3n<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"278\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,infographic,ia y automatizaci\u00f3n,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente|mejore la experiencia del empleado\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/sector-automotriz-la-importancia-de-la-conversion-de-prospectos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/511c8392-screen-shot-2019-09-19-at-10.33.20-pm.png\" height=\"206\" width=\"388\" alt=\"Screen shot 2019 09 19 at 10.33.20 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sector Automotriz: La importancia de la conversio\u0301n de prospectos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"279\" data-tags=\"collateral,mejore la experiencia del empleado,improve employee experience,product overview,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/genesys-performance-dna\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Performance DNA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"280\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/prepare-la-experiencia-del-cliente-de-cara-al-futuro-y-mitigue-los-riesgos-que-impone-la-tecnologia-de-contact-center-obsoleta\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ac20473b-mitigate-risks-ex-nurture_offer-es.jpg\" height=\"170\" width=\"260\" alt=\"[mitigate risks] [ex] nurture offer {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Prepare la experiencia del cliente de cara al futuro y mitigue los riesgos que impone la tecnolog\u00eda de contact center obsoleta<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"281\" data-tags=\"collateral,mejore la experiencia del cliente,improve customer experience,product overview,an\u00e1lisis y reportes,analytics and reporting,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/genesys-cloud-cx-brochure\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7447ebc8-genesys-purecloud-platform-ebook-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Genesys purecloud platform ebook resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Plataforma Genesys PureCloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"282\" data-tags=\"resources,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/resuelva-los-problemas-de-capacidad-estacional-en-su-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/de6350a4-call-center-seasonal-capacity-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"[call center seasonal capacity] [eb] resource center {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Resuelva los problemas de capacidad estacional en su call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"283\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/genesys-prescriptive-migration-simplfies-migration-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ac2bdefe-genesys-prescriptive-migration-ex-nurture_offer-es.jpg\" height=\"170\" width=\"260\" alt=\"[genesys prescriptive migration] [ex] nurture offer {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migraci\u00f3n prescriptiva de Genesys: El arte de una migraci\u00f3n simplificada con ROI asegurado<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"284\" data-tags=\"resources,grow your business,mejore la experiencia del cliente,improve customer experience,mejore la experiencia del empleado,improve employee experience,mejore su tecnolog\u00eda,level up your technology,ia y automatizaci\u00f3n,ai and automation,inbound,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|mejore la experiencia del cliente|mejore la experiencia del empleado|mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|inbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/mejore-la-satisfaccion-del-cliente-las-ventas-y-el-engagement-de-los-empleados-con-las-herramientas-de-ia-combinada-de-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bb684b32-ai-customer-success-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"[ai customer success] [eb] resource center {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mejore la satisfacci\u00f3n del cliente, las ventas y el engagement de los empleados con las herramientas de IA combinada de Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"285\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,product overview,ia y automatizaci\u00f3n,ai and automation,inbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|inbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/10-formas-de-aprovechar-la-ia-y-brindar-experiencias-del-cliente-excepcionales\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/938e2cb8-top-10-ways-to-take-advantage-of-ai-ts-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"[top 10 ways to take advantage of ai] [ts] resource center {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 formas de aprovechar la IA y brindar experiencias del cliente excepcionales<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"286\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,technology,integraciones,integrations,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integraciones|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/consideraciones-para-consolidar-la-tecnologia-del-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/12974f73-consolidating-tech-in-mid-size-call-center-eb-nurture_offer-es.jpg\" height=\"170\" width=\"260\" alt=\"[consolidating tech in mid size call center] [eb] nurture offer {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Consideraciones para consolidar la tecnolog\u00eda del call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"287\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,ebook,technology,integraciones,integrations,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integraciones|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/call-center-technology-migration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Contact-Center-Tech-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   contact center tech 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Playbook para la migraci\u00f3n de la tecnolog\u00eda de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"288\" data-tags=\"collateral,mejore la experiencia del cliente,improve customer experience,infographic,an\u00e1lisis y reportes,analytics and reporting,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"an\u00e1lisis y reportes|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/como-aplacar-la-sed-de-soporte-de-sus-clientes-el-caso-del-area-de-servicios-de-negocio-de-coca-cola\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0658c70f-coca-cola-business-in-social-es-566x320.jpg\" height=\"320\" width=\"566\" alt=\"[coca cola business] [in] social {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo aplacar la sed de soporte de sus clientes: El caso del \u00e1rea de Servicios de Negocio de Coca-Cola<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"289\" data-tags=\"resources,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/video-genesys-cloud-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-AI-image-1260x606.jpg\" height=\"606\" width=\"1260\" alt=\"Genesys cloud ai image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Video: Conozca Genesys AI Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"290\" data-tags=\"resources,mejore la experiencia del cliente,improve customer experience,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore la experiencia del cliente\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/tres-megatendencias-en-el-ambito-del-servicio-al-cliente-en-2019\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2c213832-forrester-2019-trends-thumbnails-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Forrester 2019 trends thumbnails resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las tres megatendencias de servicio al cliente en 2019: En vista de que la IA absorbe puestos de trabajo, los agentes se hacen m\u00e1s valiosos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"291\" data-tags=\"resources,mejore su tecnolog\u00eda,level up your technology,informe,report,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digital\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/mit-global-research-humans-bots-tension-and-opportunity\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58c49649-mit-report-humans-and-bots-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Mit report humans and bots resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT Global Research: Humanos + Bots: Tensi\u00f3n y Oportunidad<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"292\" data-tags=\"resources,inbound,outbound,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|outbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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post-type-resources\" data-index=\"293\" data-tags=\"resources,grow your business,informe,report,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/6-pasos-para-actualizar-el-contact-center-de-su-empresa-de-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b6840ab7-gs-ca-6-steps-to-take-right-now-if-youre-thinking-about-upgrading-your-retail-contact-center-asset-type-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"[gs ca 6 steps to take right now if youre thinking about upgrading your retail contact center] [asset type] resource center {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">6 pasos para actualizar el 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height=\"240\" width=\"440\" alt=\"[gs ig 3 ways to use personalization in your contact center to keep your customers sticky v3] [asset type] resource center {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Acercamiento y personalizaci\u00f3n\u20143 formas de atraer a los clientes a su contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"295\" data-tags=\"collateral,mejore la experiencia del empleado,improve employee experience,infographic,sector minorista,retail,outbound,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"mejore la experiencia del empleado\" data-tax_content_type=\"infographic\" data-tax_sector=\"sector minorista\" data-tax_capability_sitewide=\"outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/10-formas-de-mejorar-el-contact-center-de-su-empresa-de-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0131bf5a-gs-ig-10-ways-to-improve-the-performance-of-your-retail-contact-center-asset-type-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"[gs ig 10 ways to improve the performance of your retail contact center] [asset type] resource center {es]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 formas de mejorar el contact center de su empresa de retail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"296\" data-tags=\"collateral,mejore su tecnolog\u00eda,level up your technology,infographic,sector minorista,retail,ia y automatizaci\u00f3n,ai and automation,integraciones,integrations,outbound,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"mejore su tecnolog\u00eda\" data-tax_content_type=\"infographic\" data-tax_sector=\"sector minorista\" data-tax_capability_sitewide=\"ia y automatizaci\u00f3n|integraciones|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/5-formas-en-que-la-tecnologia-esta-transformando-el-contact-center-de-las-empresas-de-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/dc136aa4-gs-ig-5-ways-technology-is-shaping-the-future-of-the-retail-contact-center-asset-type-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"[gs ig 5 ways technology 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component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/descubra-como-purecloud-simplifica-las-relaciones-con-sus-clientes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/87efb511-purecloud-interlanguage-experience-video-nurture_offer-es.jpg\" height=\"170\" width=\"260\" alt=\"Purecloud interlanguage experience video nurture offer es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descubra c\u00f3mo Genesys Cloud simplifica las relaciones con sus clientes (demo)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"298\" data-tags=\"resources,mejore la experiencia del 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only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"299\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/las-fintechs-en-america-latina-un-mercado-en-expansion\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5c895046-fintechs-ame\u0301rica-latina-eb-resource_center-es-1.png\" height=\"240\" width=\"440\" alt=\"Fintechs ame\u0301rica latina eb resource center es (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las Fintechs en Am\u00e9rica Latina: un Mercado en Expansi\u00f3n<\/h3><\/div><div class=\"card-footer text-end\"><div 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flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los millennials como parte de su fuerza de trabajo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"301\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/test-collateral\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body 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src=\"https:\/\/www.genesys.com\/media\/5d4a82c9-analyzing-and-shaping-customer-journeys-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Analyzing and shaping customer journeys wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AltoCloud: Personalice el Journey del Cliente con An\u00e1lisis Predictivo, I.A. y Machine Learning<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"304\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-total-economic-impact-of-genesys-purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6823e6fa-purecloud-tei-case-study-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei case study resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Total Economic Impact\u2122 Of Genesys PureCloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"305\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a 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data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/actualice-su-contact-center-en-la-nube-con-capacidad-limitada\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c4ebcf64-purecloud-tei-spotlight-cloud-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei spotlight cloud resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Actualice su contact center en la nube con capacidad limitada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"307\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/los-beneficios-de-migrar-a-un-contact-center-en-la-nube\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4794d03e-purecloud-tei-spotlight-on-prem-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei spotlight on prem resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los beneficios de migrar a un contact center en la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"308\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/las-tecnologias-de-ia-estan-revolucionando-la-experiencia-del-cliente-en-el-sector-financiero\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5b1a276a-5b1a276a-ai-technologies-revolutionizing-cx-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"5b1a276a ai technologies revolutionizing cx resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las Tecnolog\u00edas de IA Est\u00e1n 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src=\"https:\/\/www.genesys.com\/media\/26cb65d2-26cb65d2-es-resource-cente-image-440x240.png\" height=\"240\" width=\"440\" alt=\"26cb65d2 es resource cente image 440&#215;240\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Hace que la Innovaci\u00f3n Vaya a la Par del Negocio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"311\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-relacion-con-su-pabx-esta-llegando-al-final-aprenda-a-identificar-las-senales\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/64aa5ae4-64aa5ae4-recognize-the-warning-signs-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"64aa5ae4 recognize the warning signs eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Relaci\u00f3n con su PABX est\u00e1 Llegando al Final? 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alt=\"666f91b7 moving beyond random interactions to thoughtfully designed journeys ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De Interacciones Inconexas a Journeys del Cliente Cuidadosamente Dise\u00f1ados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"313\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/desmitificar-la-inteligencia-artificial-maximice-los-resultados-de-negocio-con-ia\"><div 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data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/inteligencia-artificial-amiga-o-enemiga-del-servicio-de-atencion-al-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cdd131c4-cdd131c4-artificial-intelligence-friend-or-foe-of-customer-service-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Cdd131c4 artificial intelligence friend or foe of customer service wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Inteligencia Artificial: \u00bfAmiga o Enemiga del Servicio de Atenci\u00f3n al Cliente?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 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text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo innovar y promover la evoluci\u00f3n tecnol\u00f3gica para transformar la CX en el sector salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"317\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-cura-para-todos-los-desafios-de-la-experiencia-del-cliente-en-el-sector-salud\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"320\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/tecnologias-claves-para-potenciar-la-cx-en-el-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a0abd0e1-a0abd0e1-frost-sullivan-principle-technologies-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"A0abd0e1 frost sullivan principle technologies wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tecnolog\u00edas Claves para Potenciar la CX en el 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d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tecnolog\u00eda y Eficiencia Operativa: Las Claves del \u00c9xito para los BPOs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"322\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/los-beneficios-de-la-modernizacion-en-las-empresas-de-outsourcing-de-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/294c814d-294c814d-benefits-modernizing-contact-center-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"294c814d benefits modernizing contact center resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los beneficios de la modernizaci\u00f3n en las empresas de outsourcing de contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"323\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/predicciones-de-forrester-para-2018-la-blended-ai-causara-un-impacto-en-su-estrategia-de-servicio-a\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/919fc34d-919fc34d-forrester-trends-2018-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"919fc34d forrester trends 2018 wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Predicciones de Forrester para 2018: La blended AI causar\u00e1 un impacto en su estrategia de servicio a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"324\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/descubra-por-que-esta-creciendo-el-comercio-electronico-en-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/08b4407f-08b4407f-la-importancia-del-servicio-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"08b4407f la importancia del servicio eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descubra por qu\u00e9 est\u00e1 creciendo el comercio electr\u00f3nico en Am\u00e9rica Latina.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"325\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-inteligencia-artificial-combinada-con-la-intervencion-humana\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c2cc338b-c2cc338b-blended-ai-study-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"C2cc338b blended ai study resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La inteligencia artificial combinada con la intervenci\u00f3n humana<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"326\" data-tags=\"resources,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/video-genesys-agent-copilot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agent-Copilot-Image-1260x607.png\" height=\"607\" width=\"1260\" alt=\"Agent copilot image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Video: Conozca Genesys AI Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"327\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/las-grandes-experiencias-del-paciente-comienzan-con-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1dfe9ef9-1dfe9ef9-great-patient-experiences-start-with-genesys-br-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"1dfe9ef9 great patient experiences start with genesys br resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Las grandes experiencias del paciente 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es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys PureSuccess: Una infraestructura de servicios de experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"329\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/iconicas-ubicuas-e-intimas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0b22b8d5-0b22b8d5-mit-technology-review_infographic-4-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"0b22b8d5 mit technology review infographic 4 resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ic\u00f3nicas, ubicuas e \u00edntimas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"330\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/el-ciclo-evolutivo-del-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a835f3c2-a835f3c2-mit-technology-review_infographic-3-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"A835f3c2 mit technology review infographic 3 resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El ciclo evolutivo del engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"331\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/de-omni-a-ubicui\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/8196d30a-8196d30a-mit-technology-review_infographic-2-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"8196d30a mit technology review infographic 2 resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De \u201comni\u201d a \u201cubicui\u201d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"332\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/mantener-la-vista-en-el-horizonte\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4e7e3500-4e7e3500-mit-technology-review_infographic-1-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"4e7e3500 mit technology review infographic 1 resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mantener la vista en el horizonte<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"333\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-contact-center-omnicanal-es-una-poderosa-herramienta-para-incrementar-las-ventas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a03b5ae0-a03b5ae0-greek-study-shows-retailers-ignoring-tools-fight-shopping-cart-abandonment-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"A03b5ae0 greek study shows retailers ignoring tools fight shopping cart abandonment wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El contact center omnicanal es una poderosa herramienta para incrementar las ventas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"334\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/diez-consideraciones-al-momento-de-migrar-su-contact-center-a-la-nube\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/fd1daefe-fd1daefe-ten-considerations-for-moving-your-contact-center-to-the-cloud-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Fd1daefe ten considerations for moving your contact center to the cloud eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Diez consideraciones al momento de migrar su contact center a la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"335\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/confianza-y-transparencia-un-claro-camino-hacia-la-confiabilidad-de-la-nube\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/13b619ad-13b619ad-trust-transparency-ex-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"13b619ad trust transparency ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Confianza y transparencia: un claro camino hacia la confiabilidad de la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"336\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/siete-pasos-para-implementar-el-autoservicio-omnicanal-personalicelo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/29f536c2-29f536c2-seven-steps-to-omnichannel-self-service-ex-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"29f536c2 seven steps to omnichannel self service ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Siete pasos para implementar el autoservicio omnicanal: personal\u00edcelo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"337\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-planificacion-estrategica-debe-ser-mas-que-una-practica-anual\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/dc9e5604-dc9e5604-strategic-planning-must-be-more-than-an-annual-exercise-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Dc9e5604 strategic planning must be more than an annual exercise wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La planificaci\u00f3n estrat\u00e9gica debe ser m\u00e1s que una pr\u00e1ctica anual<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"338\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/alternative-channels-for-engaging-customers-of-the-future\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/38e9dbef-38e9dbef-alternative-channels-gr-resource_center-en.jpg\" height=\"240\" width=\"440\" alt=\"38e9dbef alternative channels gr resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Canales alternativos para generar engagement en los clientes del futuro<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"339\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/2017-ovum-decision-matrix\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1eca5c6f-1eca5c6f-ovum-decision-matrix-wp-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"1eca5c6f ovum decision matrix wp resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys es \u201cl\u00edder\u201d de la Matriz de Decisi\u00f3n de Ovum<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"340\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/como-convertirse-en-una-empresa-iconica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a798cc57-a798cc57-mit-technology-review-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"A798cc57 mit technology review wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo convertirse en una empresa ic\u00f3nica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"341\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/blended-ai-para-la-experiencia-del-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/91f05bbb-91f05bbb-blended-ai-for-customer-experience-bots-and-automation-collide-with-the-power-of-human-touch-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"91f05bbb blended ai for customer experience bots and automation collide with the power of human touch eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Blended AI para la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"342\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/es-momento-de-repensar-el-enrutamiento-basado-en-colas-en-un-mundo-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/57a8ad4c-57a8ad4c-rethink-queue-based-routing-digital-first-world-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"57a8ad4c rethink queue based routing digital first world wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Es Momento de Repensar el Enrutamiento Basado en Colas en un Mundo Digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"343\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/hoja-de-ruta-para-el-customer-engagement-omnicanal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a48b6c89-a48b6c89-technology-roadmap-for-omnichannel-customer-engagement-ex-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"A48b6c89 technology roadmap for omnichannel customer engagement ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Hoja de ruta para el customer engagement omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"344\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/economia-del-contact-center-en-la-nube\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3f4ae960-3f4ae960-contact-center-economics-cloud-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"3f4ae960 contact center economics cloud eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00bfCu\u00e1l es el Modelo de Contact Center M\u00e1s Adecuado para su Empresa? \u00bfNube, On-Premise o H\u00edbrido?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"345\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-papel-de-la-nube-en-la-transformacion-digital-de-los-contact-centers-en-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3cb916fd-3cb916fd-the-role-of-the-cloud-in-the-digital-transformation-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"3cb916fd the role of the cloud in the digital transformation wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El papel de la Nube en la Transformaci\u00f3n Digital de los Contact Centers en Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"346\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-inteligencia-artificial-en-el-mundo-digital-reduciendo-el-esfuerzo-del-cliente-al-minimo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0d6c551d-0d6c551d-frost-and-silluvan-ai-cx-transformation-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"0d6c551d frost and silluvan ai cx transformation wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Inteligencia Artificial en el Mundo Digital. Reduciendo el Esfuerzo del Cliente al M\u00ednimo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"347\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/como-solucionar-el-caos-que-se-genera-en-el-desktop-del-agente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/8e582b3b-8e582b3b-solving-the-contact-center-desktop-disaster-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"8e582b3b solving the contact center desktop disaster eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo Solucionar el Caos Que se Genera en el Desktop del Agente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"348\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-nube-y-la-modernizacion-del-centro-de-contacto\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58e0656a-58e0656a-frost-and-sullivan-cloud-cc-modernization-wp-social-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"58e0656a frost and sullivan cloud cc modernization wp social wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Nube y la Modernizaci\u00f3n del Centro de Contacto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"349\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-impacto-de-la-transformacion-digital-en-el-sector-bancario-y-de-servicios-financieros\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b61fed83-b61fed83-fs_articulo_finanzas-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"B61fed83 fs articulo finanzas wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Impacto de la Transformaci\u00f3n Digital en el Sector Bancario y de Servicios Financieros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"350\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/desterremos-los-10-mitos-mas-comunes-del-customer-engagement-omnicanal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6c73ef28-6c73ef28-busting-top-10-myths-omnichannel-customer-engagement-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"6c73ef28 busting top 10 myths omnichannel customer engagement eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desterremos los 10 mitos m\u00e1s comunes del customer engagement omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"351\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/next-generation-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/835feb39-835feb39-seven-steps-delivering-nextgen-digital-customer-service-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"835feb39 seven steps delivering nextgen digital customer service eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Siete pasos para brindar un servicio digital de \u00faltima generaci\u00f3n<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"352\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/no-todas-las-plataformas-de-experiencia-del-cliente-son-iguales\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d3ee3d04-d3ee3d04-not-all-cx-platforms-equal-ebook-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"D3ee3d04 not all cx platforms equal ebook eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">No todas las plataformas de experiencia del cliente son iguales<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"353\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/cinco-requisitos-basicos-para-brindar-experiencias-excepcionales-en-una-era-ultraconectada\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d1bc2eae-d1bc2eae-5-critical-requirements-customer-experience-ultra-connected-era-e-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"D1bc2eae 5 critical requirements customer experience ultra connected era e resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco requisitos b\u00e1sicos para brindar experiencias excepcionales en una era ultraconectada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"354\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/transformation-healthcare-sector-frostsul\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/71303647-71303647-frost-sullivan-healthcare-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"71303647 frost sullivan healthcare wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Papel de los Consumidores en la Transformaci\u00f3n del Sector de Salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"355\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/five-ways-true-omnichannel-routing-can-improve-your-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/978b3e73-978b3e73-five-ways-true-omnichannel-routing-can-improve-your-customer-experience-ex-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"978b3e73 five ways true omnichannel routing can improve your customer experience ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5 Maneras en las que un Verdadero Enrutamiento Omnichannel puede Mejorar la Experiencia del Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"356\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/el-impacto-de-la-transformacion-digital-en-el-sector-de-seguros-en-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b6f0aeca-b6f0aeca-digital-impact-insurance-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"B6f0aeca digital impact insurance wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El Impacto de la Transformaci\u00f3n Digital en el Sector de Seguros en Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"357\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/nuevos-modelos-de-negocios-y-la-experiencia-del-cliente-en-el-sector-energetico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/95341f2d-95341f2d-utillities-cx-trends-ex-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"95341f2d utillities cx trends ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nuevos Modelos de Negocios y la Experiencia del Cliente en el Sector Energ\u00e9tico<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"358\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/forrester-2017-operaciones-mas-inteligentes-y-mas-estrategicas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4d47a129-4d47a129-forrester-trends-2017-rp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"4d47a129 forrester trends 2017 rp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Forrester 2017: Operaciones m\u00e1s inteligentes y m\u00e1s estrat\u00e9gicas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"359\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/la-transformacion-digital-en-el-sector-seguros-en-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/dada7cfb-dada7cfb-prinicpal-benefits-digitalization-latin-american-insurance-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Dada7cfb prinicpal benefits digitalization latin american insurance wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Los Principales Beneficios de la Digitalizaci\u00f3n en el Sector de Seguros de Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"360\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/aumente-la-agilidad-del-servicio-de-atencion-con-contact-centers-en-la-nube\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a8848bb5-a8848bb5-forrester-increase-csa-with-ccc-rp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"A8848bb5 forrester increase csa with ccc rp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aumente la agilidad del servicio de atenci\u00f3n con contact centers en la nube<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"361\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/engage-with-customers-in-an-ultra-connected-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2be2bd02-2be2bd02-engage-with-customers-in-an-ultra-connected-era-ebresource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"2be2bd02 engage with customers in an ultra connected era ebresource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El servicio al cliente en una era ultraconectada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"362\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/competitive-advantages\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/02d7f35e-02d7f35e-purecloud-competitive-advantages-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"02d7f35e purecloud competitive advantages wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ventajas competitivas de PureCloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"363\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/omnichannel-no-longer-optional-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f766ba53-f766ba53-omnichannel-is-no-longer-optional-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"F766ba53 omnichannel is no longer optional eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La omnicanalidad no es opcional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"364\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/keeping-pace-with-the-modern-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cbcd1837-cbcd1837-keeping-pace-with-the-modern-customer-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Cbcd1837 keeping pace with the modern customer eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">C\u00f3mo seguir el ritmo del cliente moderno<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"365\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/5-tech-trends-redefining-the-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0b37da0d-0b37da0d-5-tech-trends-redefining-the-customer-experience-eb-esource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"0b37da0d 5 tech trends redefining the customer experience eb esource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco tendencias tecnol\u00f3gicas que redefinen la experiencia del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"366\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/the-case-for-omnichannel-self-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/16e2e937-16e2e937-case-for-omnichannel-ss-rp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"16e2e937 case for omnichannel ss rp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estudio de Forrester: Autoservicio omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"367\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/usted-no-debe-sentirse-prisionero-de-su-proveedor-de-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c3e38b68-c3e38b68-ustednodebesentirseprisionero-resource_center-in-es.png\" height=\"240\" width=\"440\" alt=\"C3e38b68 ustednodebesentirseprisionero resource center in es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Usted no debe sentirse prisionero de su proveedor de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"368\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/insurance-and-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a0e2b1a3-a0e2b1a3-el-sector-seguros-y-la-cx-resource_center-in-es.png\" height=\"240\" width=\"440\" alt=\"A0e2b1a3 el sector seguros y la cx resource center in es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">El sector de seguros y la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"369\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/collateral\/improve-cx-in-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/924e96e1-924e96e1-mejore_la_cx_en_el_sector_salud-in-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"924e96e1 mejore la cx en el sector salud in resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mejore la CX en el sector de salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"370\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/is-your-ivr-driving-your-customers-away\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d4db90cb-d4db90cb-genesys-is_ivr_driving_your_customers-ebook-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"D4db90cb genesys is ivr driving your customers ebook resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00bfSu IVR aleja a los clientes?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"371\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/building-business-case-omnichannel-tipsheet\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ea4b5f65-ea4b5f65-building-business-case-omnichannel-ts-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"Ea4b5f65 building business case omnichannel ts resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construir un caso de negocio omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"372\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/healthcare-providers-guide-to-resource-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2dd5a057-2dd5a057-genesys-healthcare-provider-guide-to-resource-management-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"2dd5a057 genesys healthcare provider guide to resource management eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda para la gesti\u00f3n de recursos en el sector de prestadores de salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"373\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/forrester-report-plan-now-for-customer-service-in-2021\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Planifique hoy el servicio al cliente para el 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"374\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/healthcare-providers-guide-to-omnichannel-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ca54476a-ca54476a-genesys-healthcare-provider-guide-to-omnichannel-cx-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Ca54476a genesys healthcare provider guide to omnichannel cx eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gu\u00eda para una experiencia de cliente omnicanal en el sector de prestadores de salud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"375\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/planning-managing-omnichannel-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0a69d2ed-0a69d2ed-planning-and-managing-your-omnichannel-workforce-wp-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"0a69d2ed planning and managing your omnichannel workforce wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Planifique y gestione su fuerza de trabajo omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"376\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/mapa-de-viaje-del-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b20e016b-b20e016b-journey-mapping-eb-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"B20e016b journey mapping eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mapa de viaje del cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"377\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/por-que-las-empresas-escogen-contact-centers-basados-en-sip\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a6162be4-a6162be4-should-you-update-or-abandon-acd-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"A6162be4 should you update or abandon acd wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por qu\u00e9 las empresas escogen contact centers basados en SIP<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"378\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/construir-un-caso-de-negocio-para-reemplazar-el-acd-de-su-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/defb0df5-defb0df5-building-a-business-case-for-replacing-your-call-center-acd-ts-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Defb0df5 building a business case for replacing your call center acd ts resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construir un caso de negocio para reemplazar el ACD de su call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"379\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/construir-un-caso-de-negocio-para-modernizar-el-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5ebbf61e-5ebbf61e-building-the-business-case-for-contact-center-modernization-wp-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"5ebbf61e building the business case for contact center modernization wp resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construir un caso de negocio para modernizar el contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"380\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/10-razones-por-las-que-genesys-customer-experience-platform-es-la-opcion-correcta-para-su-cc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c1043d8e-c1043d8e-10-reasons-why-the-genesys-customer-experience-ex-resource_center-es.jpg\" height=\"240\" width=\"440\" alt=\"C1043d8e 10 reasons why the genesys customer experience ex resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 razones por las que Genesys Customer Experience Platform es la opci\u00f3n correcta para su CC<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"381\" data-tags=\"resources,informe,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"informe\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/total-economic-impact-of-the-genesys-omnichannel-engagement-center-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/29f39e44-29f39e44-forrester-tei-report-resourcethumbnail-es.jpg\" height=\"240\" width=\"440\" alt=\"29f39e44 forrester tei report resourcethumbnail es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Informe Total Economic Impact de Genesys Omnichannel Engagement Center Solution<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"382\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/resources\/ponga-en-marcha-una-experiencia-de-cliente-superior-en-el-sector-bancario\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7863169f-7863169f-great-banking-consumer-experiences-start-with-genesys-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"7863169f great banking consumer experiences start with genesys resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ponga en marcha una experiencia de cliente superior en el sector bancario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"383\" data-tags=\"resources,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left 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css=&#8221;.vc_custom_1757566869579{margin-bottom: 2rem !important;}&#8221;] Recursos destacados [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566890085{margin-bottom: 2rem !important;}&#8221;] Todos los recursos 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