{"id":102905,"date":"2018-10-26T14:39:30","date_gmt":"2018-10-26T21:39:30","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=102905"},"modified":"2024-06-06T08:18:36","modified_gmt":"2024-06-06T15:18:36","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/es-mx\/customer-stories","title":{"rendered":"Casos de \u00e9xito"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Descubra c\u00f3mo los clientes de Genesys aumentan la fidelidad, concretan m\u00e1s ventas y construyen la reputaci\u00f3n de su marca<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600842582094{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1636593757581{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center; margin-bottom: 1rem;\">Grandes marcas haciendo grandes cosas con Genesys<\/h2>\n<p style=\"text-align: center;\">Hacer de la experiencia del cliente una ventaja competitiva es lo que hacen las grandes marcas, y algunos de los mejores momentos para conectar al cliente con Genesys.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"grid-customer-stories grid-flat grid-col-3\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"customer-stories-grid-main-col col-12\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail services na ai an\u00e1lisis de voz y texto an\u00e1lisis y reportes chat correo electr\u00f3nico digital genesys ai inbound integraciones y aplicaciones nube outbound voicebots workforce engagement management (wem)\" data-tax_industry=\"retail|services\" data-tax_region=\"na\" data-tax_capability=\"ai|an\u00e1lisis de voz y texto|an\u00e1lisis y reportes|chat|correo electr\u00f3nico|digital|genesys ai|inbound|integraciones y aplicaciones|nube|outbound|voicebots|workforce engagement management wem\" data-partners=\"salesforce|help lightning|mindful feedback|pci pal\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"telecommunications latam digital inbound outbound\" data-tax_industry=\"telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"digital|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/vivo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Vivo.png\"  height=\"240\" width=\"440\" alt=\"Vivo\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"banking financial services latam an\u00e1lisis y reportes inbound integraciones y aplicaciones nube outbound respuesta interactiva de voz (ivr) workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lisis y reportes|inbound|integraciones y aplicaciones|nube|outbound|respuesta interactiva de voz ivr|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/bancoestado\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BancoEstado.png\"  height=\"240\" width=\"440\" alt=\"BancoEstado\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility latam ai chatbots digital inbound integraciones y aplicaciones mensajer\u00eda nube outbound redes sociales\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"ai|chatbots|digital|inbound|integraciones y aplicaciones|mensajer\u00eda|nube|outbound|redes sociales\" data-partners=\"google cloud|global network solutions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/grupo-vanti\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_vanti.png\"  height=\"240\" width=\"440\" alt=\"Grupo Vanti\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"education latam chat correo electr\u00f3nico inbound outbound\" data-tax_industry=\"education\" data-tax_region=\"latam\" data-tax_capability=\"chat|correo electr\u00f3nico|inbound|outbound\" data-partners=\"kranon\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/unitec\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_UNITEC.png\"  height=\"240\" width=\"440\" alt=\"UNITEC\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"services telecommunications utility latam ai chat inbound integraciones y aplicaciones outbound redes sociales\" data-tax_industry=\"services|telecommunications|utility\" data-tax_region=\"latam\" data-tax_capability=\"ai|chat|inbound|integraciones y aplicaciones|outbound|redes sociales\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/entel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b07b1706-thumb_mash_entel_resourcethumbnail.jpg\"  height=\"310\" width=\"556\" alt=\"Entel\"><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600757398517{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"grid-customer-stories grid-cards grid-col-3 has-filter\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"col-12 col-md-3 text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\r\n        <div class=\"form-floating mb-1\">\r\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Buscar\" placeholder=\"Buscar\"\/>\r\n            <label for=\"filter_search\">Buscar<\/label>\r\n        <\/div><div class=\"accordion\" id=\"cs-filter\">\r\n                <div id=\"tax_industry\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_industry\" aria-expanded=\"true\" aria-controls=\"target-tax_industry\">\r\n                            Industria\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_industry\" class=\"accordion-collapse collapse show\">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_industry\" placeholder=\"Buscar\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_industry\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"banking\" id=\"banking-es-mx\" data-slug=\"banking-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"banking-es-mx\">Banking<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications\" id=\"communications-es-mx\" data-slug=\"communications-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"communications-es-mx\">Communications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"education\" id=\"education-es-mx\" data-slug=\"education-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"education-es-mx\">Education<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"financial services\" id=\"financial-services-es-mx\" data-slug=\"financial-services-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"financial-services-es-mx\">Financial Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"government\" id=\"government-es-mx\" data-slug=\"government-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"government-es-mx\">Government<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-es-mx\" data-slug=\"healthcare-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"healthcare-es-mx\">Healthcare<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"hospitality\" id=\"hospitality-es-mx\" data-slug=\"hospitality-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"hospitality-es-mx\">Hospitality<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"insurance\" id=\"insurance-es-mx\" data-slug=\"insurance-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"insurance-es-mx\">Insurance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"manufacturing\" id=\"manufacturing-es-mx\" data-slug=\"manufacturing-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"manufacturing-es-mx\">Manufacturing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"nonprofit\" id=\"nonprofit-es-mx\" data-slug=\"nonprofit-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"nonprofit-es-mx\">Nonprofit<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outsourcing\" id=\"outsourcing-es-mx\" data-slug=\"outsourcing-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"outsourcing-es-mx\">Outsourcing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail-es-mx\" data-slug=\"retail-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"retail-es-mx\">Retail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"services\" id=\"services-es-mx\" data-slug=\"services-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"services-es-mx\">Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-es-mx\" data-slug=\"technology-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"technology-es-mx\">Technology<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"telecommunications\" id=\"telecommunications-es-mx\" data-slug=\"telecommunications-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"telecommunications-es-mx\">Telecommunications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"transportation\" id=\"transportation-es-mx\" data-slug=\"transportation-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"transportation-es-mx\">Transportation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel\" id=\"travel-es-mx\" data-slug=\"travel-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"travel-es-mx\">Travel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"utility\" id=\"utility-es-mx\" data-slug=\"utility-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"utility-es-mx\">Utility<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_region\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_region\" aria-expanded=\"false\" aria-controls=\"target-tax_region\">\r\n                            Regi\u00f3n\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_region\" class=\"accordion-collapse collapse \"><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_region\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"apac\" id=\"apac-es-mx\" data-slug=\"apac-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"apac-es-mx\">APAC<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"emea\" id=\"emea-es-mx\" data-slug=\"emea-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"emea-es-mx\">EMEA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"latam\" id=\"latam-es-mx\" data-slug=\"latam-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"latam-es-mx\">LATAM<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"na\" id=\"na-es-mx\" data-slug=\"na-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"na-es-mx\">NA<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_capability\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_capability\" aria-expanded=\"false\" aria-controls=\"target-tax_capability\">\r\n                            Capacidad\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_capability\" class=\"accordion-collapse collapse \">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_capability\" placeholder=\"Buscar\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_capability\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai\" id=\"ai-es-mx\" data-slug=\"ai-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"ai-es-mx\">AI<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agent assist\/agent copilot\" id=\"agent-assist\" data-slug=\"agent-assist\">\r\n                        <label class=\"form-check-label\" for=\"agent-assist\">Agent assist\/agent copilot<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"an\u00e1lisis de voz y texto\" id=\"analisis-de-voz-y-texto\" data-slug=\"analisis-de-voz-y-texto\">\r\n                        <label class=\"form-check-label\" for=\"analisis-de-voz-y-texto\">An\u00e1lisis de voz y texto<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"an\u00e1lisis y reportes\" id=\"102928\" data-slug=\"102928\">\r\n                        <label class=\"form-check-label\" for=\"102928\">An\u00e1lisis y reportes<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automatic call distribution acd\" id=\"automatic-call-distribution-acd-es-mx\" data-slug=\"automatic-call-distribution-acd-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"automatic-call-distribution-acd-es-mx\">Automatic Call Distribution (ACD)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"autoservicio\" id=\"102942\" data-slug=\"102942\">\r\n                        <label class=\"form-check-label\" for=\"102942\">Autoservicio<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chat\" id=\"chat-es-mx\" data-slug=\"chat-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"chat-es-mx\">Chat<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chatbots\" id=\"chatbot-es-mx\" data-slug=\"chatbot-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"chatbot-es-mx\">Chatbots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"colaboraci\u00f3n y comunicaciones unificadas\" id=\"102932\" data-slug=\"102932\">\r\n                        <label class=\"form-check-label\" for=\"102932\">Colaboraci\u00f3n y comunicaciones unificadas<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"computadora de escritorio omnicanal\" id=\"102916\" data-slug=\"102916\">\r\n                        <label class=\"form-check-label\" for=\"102916\">Computadora de escritorio omnicanal<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"correo electr\u00f3nico\" id=\"correo-electronico\" data-slug=\"correo-electronico\">\r\n                        <label class=\"form-check-label\" for=\"correo-electronico\">Correo electr\u00f3nico<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"dna de rendimiento\" id=\"dna-de-rendimiento\" data-slug=\"dna-de-rendimiento\">\r\n                        <label class=\"form-check-label\" for=\"dna-de-rendimiento\">DNA de rendimiento<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital\" id=\"102936\" data-slug=\"102936\">\r\n                        <label class=\"form-check-label\" for=\"102936\">Digital<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"enrutamiento autom\u00e1tico\" id=\"enrutamiento-automatizado\" data-slug=\"enrutamiento-automatizado\">\r\n                        <label class=\"form-check-label\" for=\"enrutamiento-automatizado\">Enrutamiento autom\u00e1tico<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"enrutamiento predictivo\" id=\"enrutamiento-predictivo\" data-slug=\"enrutamiento-predictivo\">\r\n                        <label class=\"form-check-label\" for=\"enrutamiento-predictivo\">Enrutamiento predictivo<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"genesys ai\" id=\"bots-de-ia-es-mx\" data-slug=\"bots-de-ia-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"bots-de-ia-es-mx\">Genesys AI<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound-es-mx\" data-slug=\"inbound-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"inbound-es-mx\">Inbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"integraciones y aplicaciones\" id=\"integraciones-de-crm\" data-slug=\"integraciones-de-crm\">\r\n                        <label class=\"form-check-label\" for=\"integraciones-de-crm\">Integraciones y aplicaciones<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"knowledge management tools\" id=\"knowledge-management-tools-es-mx\" data-slug=\"knowledge-management-tools-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"knowledge-management-tools-es-mx\">Knowledge management tools<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"mensajer\u00eda\" id=\"mensajeria\" data-slug=\"mensajeria\">\r\n                        <label class=\"form-check-label\" for=\"mensajeria\">Mensajer\u00eda<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"mensajer\u00eda web\" id=\"mensajeria-web\" data-slug=\"mensajeria-web\">\r\n                        <label class=\"form-check-label\" for=\"mensajeria-web\">Mensajer\u00eda web<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging apps\" id=\"messaging-apps-es-mx\" data-slug=\"messaging-apps-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"messaging-apps-es-mx\">Messaging Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"nube\" id=\"nube\" data-slug=\"nube\">\r\n                        <label class=\"form-check-label\" for=\"nube\">Nube<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"omnicanal\" id=\"omnicanalidad\" data-slug=\"omnicanalidad\">\r\n                        <label class=\"form-check-label\" for=\"omnicanalidad\">Omnicanal<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound-es-mx\" data-slug=\"outbound-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"outbound-es-mx\">Outbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive engagement\" id=\"predictive-web-engagement-es-mx\" data-slug=\"predictive-web-engagement-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"predictive-web-engagement-es-mx\">Predictive engagement<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"previsi\u00f3n y decisiones\" id=\"forecasting-decisions\" data-slug=\"forecasting-decisions\">\r\n                        <label class=\"form-check-label\" for=\"forecasting-decisions\">Previsi\u00f3n y decisiones<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"redes sociales\" id=\"redes-sociales\" data-slug=\"redes-sociales\">\r\n                        <label class=\"form-check-label\" for=\"redes-sociales\">Redes sociales<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"reportes y an\u00e1lisis\" id=\"all-in-one-es-mx\" data-slug=\"all-in-one-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"all-in-one-es-mx\">Reportes y an\u00e1lisis<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"respuesta interactiva de voz ivr\" id=\"interactive-voice-response-ivr-es-mx\" data-slug=\"interactive-voice-response-ivr-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"interactive-voice-response-ivr-es-mx\">Respuesta interactiva de voz (IVR)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sms\" id=\"sms-es-mx\" data-slug=\"sms-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"sms-es-mx\">SMS<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"servicios de voz\" id=\"servicios-de-voz\" data-slug=\"servicios-de-voz\">\r\n                        <label class=\"form-check-label\" for=\"servicios-de-voz\">Servicios de voz<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"software de call center\" id=\"software-de-call-center\" data-slug=\"software-de-call-center\">\r\n                        <label class=\"form-check-label\" for=\"software-de-call-center\">Software de call center<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voicebots\" id=\"voicebots-es-mx\" data-slug=\"voicebots-es-mx\">\r\n                        <label class=\"form-check-label\" for=\"voicebots-es-mx\">Voicebots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web messaging\" id=\"web-messaging\" data-slug=\"web-messaging\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging\">Web Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce engagement management wem\" id=\"gestion-de-fuerza-de-trabajo\" data-slug=\"gestion-de-fuerza-de-trabajo\">\r\n                        <label class=\"form-check-label\" for=\"gestion-de-fuerza-de-trabajo\">Workforce Engagement Management (WEM)<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn btn-secondary clear-btn small w-100 justify-content-center\">Clear all<\/a>\r\n        <\/div><\/div><\/div><\/div><div class=\"customer-stories-grid-main-col col-12 col-md-9\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services latam an\u00e1lisis de voz y texto an\u00e1lisis y reportes chatbots enrutamiento predictivo knowledge management tools messaging apps outbound redes sociales workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lisis de voz y texto|an\u00e1lisis y reportes|chatbots|enrutamiento predictivo|knowledge management tools|messaging apps|outbound|redes sociales|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/sistecredito\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sistecredito-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Sistecredito logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sistecredito<\/h3><p class=\"cs-title\">Sistecr\u00e9dito mejora la CX y experimenta un aumento de ocho puntos en el NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility apac agent assist\/agent copilot ai an\u00e1lisis de voz y texto predictive engagement web messaging workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"apac\" data-tax_capability=\"agent assist\/agent copilot|ai|an\u00e1lisis de voz y texto|predictive engagement|web messaging|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/engie-australia-new-zealand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Engie-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"ENGIE logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ENGIE Australia &#038; New Zealand<\/h3><p class=\"cs-title\">ENGIE agiliza las experiencias con IA y obtiene una mejora del 75% del NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea enrutamiento predictivo inbound respuesta interactiva de voz (ivr)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"enrutamiento predictivo|inbound|respuesta interactiva de voz ivr\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/tymebank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TymeBank-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"TymeBank logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TymeBank<\/h3><p class=\"cs-title\">TymeBank potencia la experiencia de servicio y alcanza el 90% de satisfacci\u00f3n del cliente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications emea respuesta interactiva de voz (ivr) servicios de voz\" data-tax_industry=\"communications\" data-tax_region=\"emea\" data-tax_capability=\"respuesta interactiva de voz ivr|servicios de voz\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/magenta-telekom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Magenta-Telekom-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Magenta Telekom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Magenta Telekom (T-Mobile Austria GmbH)<\/h3><p class=\"cs-title\">Magenta Telekom moderniza la atenci\u00f3n al cliente <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"hospitality na an\u00e1lisis de voz y texto correo electr\u00f3nico enrutamiento predictivo servicios de voz workforce engagement management (wem)\" data-tax_industry=\"hospitality\" data-tax_region=\"na\" data-tax_capability=\"an\u00e1lisis de voz y texto|correo electr\u00f3nico|enrutamiento predictivo|servicios de voz|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/bcd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BCD-Travel-Featured-Image-_Logo_-1.jpg\"  height=\"200\" width=\"400\" alt=\"BCD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BCD<\/h3><p class=\"cs-title\">BCD ofrece viajes m\u00e1s inteligentes a escala con Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications latam agent assist\/agent copilot an\u00e1lisis de voz y texto chatbots enrutamiento predictivo messaging apps voicebots\" data-tax_industry=\"communications\" data-tax_region=\"latam\" data-tax_capability=\"agent assist\/agent copilot|an\u00e1lisis de voz y texto|chatbots|enrutamiento predictivo|messaging apps|voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/emtelco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Emtelco-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Emtelco logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emtelco<\/h3><p class=\"cs-title\">Emtelco resuelve un tercio de las interacciones de autoservicio en el primer contacto mediante la IA<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"latam correo electr\u00f3nico inbound outbound respuesta interactiva de voz (ivr) servicios de voz web messaging\" data-tax_region=\"latam\" data-tax_capability=\"correo electr\u00f3nico|inbound|outbound|respuesta interactiva de voz ivr|servicios de voz|web messaging\" data-partners=\"esmt|odoo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/thundernet\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-ThunderNet.jpg\"  height=\"240\" width=\"440\" alt=\"ThunderNet\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ThunderNet<\/h3><p class=\"cs-title\">ThunderNet aumenta la productividad de los agentes y la satisfacci\u00f3n de los clientes en un 60%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"insurance latam ai an\u00e1lisis de voz y texto chatbots digital messaging apps voicebots\" data-tax_industry=\"insurance\" data-tax_region=\"latam\" data-tax_capability=\"ai|an\u00e1lisis de voz y texto|chatbots|digital|messaging apps|voicebots\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/aseguradora-del-sur\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Asur-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Aseguradora del Sur logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aseguradora del Sur<\/h3><p class=\"cs-title\">Aseguradora del Sur obtiene un aumento del 80% en los ingresos del contact center<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility latam ai an\u00e1lisis y reportes digital servicios de voz\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"ai|an\u00e1lisis y reportes|digital|servicios de voz\" data-partners=\"sixbell\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/grupo-saesa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Saesa-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Grupo Saesa logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Saesa<\/h3><p class=\"cs-title\">Grupo Saesa potencia su Estrategia de CX con Genesys Cloud <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services na ai inbound outbound workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"ai|inbound|outbound|workforce engagement management wem\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/langley-federal-credit-union\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/LFCU2.png\"  height=\"203\" width=\"400\" alt=\"Langley Federal Credit Union logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Langley Federal Credit Union<\/h3><p class=\"cs-title\">La innovaci\u00f3n CX en Langley Federal Credit Union impulsa la satisfacci\u00f3n y lealtad<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"na\" data-tax_region=\"na\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Genesys.png\"  height=\"240\" width=\"440\" alt=\"Genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Genesys<\/h3><p class=\"cs-title\">El equipo de soporte de productos de Genesys aumenta la puntuaci\u00f3n de CX en 20 puntos con Genesys Cloud AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"latam\" data-tax_region=\"latam\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/grupo-sohin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Sohin.png\"  height=\"240\" width=\"440\" alt=\"Grupo Sohin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Sohin<\/h3><p class=\"cs-title\">Sohin utiliza la empat\u00eda y la IA para ayudar a los pacientes a superar los desaf\u00edos en su atenci\u00f3n m\u00e9dica<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai enrutamiento predictivo nube workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|enrutamiento predictivo|nube|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HSBC<\/h3><p class=\"cs-title\">HSBC proyecta beneficios de 60 millones de d\u00f3lares en tres a\u00f1os gracias a la orquestaci\u00f3n con IA de Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility\" data-tax_industry=\"utility\" data-partners=\"crossnet|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/naturgy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Naturgy.png\"  height=\"240\" width=\"440\" alt=\"Naturgy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Naturgy<\/h3><p class=\"cs-title\">Naturgy optimiza la experiencia de sus clientes triplicando su Net Promoter Score<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications telecommunications latam chat correo electr\u00f3nico inbound mensajer\u00eda web outbound sms web messaging workforce engagement management (wem)\" data-tax_industry=\"communications|telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"chat|correo electr\u00f3nico|inbound|mensajer\u00eda web|outbound|sms|web messaging|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/sales-hub\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Sales-Hub.png\"  height=\"240\" width=\"440\" alt=\"Sales Hub\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sales Hub<\/h3><p class=\"cs-title\">Las herramientas digitales permiten un toque humano \u2014 y aumentan los ingresos en un 20 % \u2014 para Sales-Hub.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare latam\" data-tax_industry=\"healthcare\" data-tax_region=\"latam\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/coontacto\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-COOntacto.png\"  height=\"240\" width=\"440\" alt=\"COOntacto\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">COOntacto<\/h3><p class=\"cs-title\">COOntacto eleva sus niveles de servicio del 27% al 89%.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/valcredit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Valcredit.png\"  height=\"240\" width=\"440\" alt=\"ValCredit\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ValCredit<\/h3><p class=\"cs-title\">ValCredit mejora las relaciones con los clientes utilizando un 59% menos de recursos.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"salesforce|microsoft power bi \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/nestle\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.png\"  height=\"240\" width=\"440\" alt=\"Nestl\u00e9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nestl\u00e9<\/h3><p class=\"cs-title\">Migraci\u00f3n a la nube a prueba de futuro<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail travel emea ai chatbots correo electr\u00f3nico digital genesys ai inbound mensajer\u00eda web nube outbound previsi\u00f3n y decisiones redes sociales software de call center workforce engagement management (wem)\" data-tax_industry=\"retail|travel\" data-tax_region=\"emea\" data-tax_capability=\"ai|chatbots|correo electr\u00f3nico|digital|genesys ai|inbound|mensajer\u00eda web|nube|outbound|previsi\u00f3n y decisiones|redes sociales|software de call center|workforce engagement management wem\" data-partners=\"gns\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/sohin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Logo-Sohin-1.png\"  height=\"130\" width=\"462\" alt=\"Sohin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sohin<\/h3><p class=\"cs-title\">Innovaci\u00f3n en Atenci\u00f3n Personalizada para Pacientes<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail travel emea ai chat chatbots correo electr\u00f3nico digital inbound mensajer\u00eda web nube outbound previsi\u00f3n y decisiones redes sociales web messaging workforce engagement management (wem)\" data-tax_industry=\"hospitality|retail|travel\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbots|correo electr\u00f3nico|digital|inbound|mensajer\u00eda web|nube|outbound|previsi\u00f3n y decisiones|redes sociales|web messaging|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Virgin Atlantic<\/h3><p class=\"cs-title\">Mejores experiencias de viaje mediante la transformaci\u00f3n del servicio digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam chatbots correo electr\u00f3nico inbound outbound redes sociales respuesta interactiva de voz (ivr)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"chatbots|correo electr\u00f3nico|inbound|outbound|redes sociales|respuesta interactiva de voz ivr\" data-partners=\"salesforce|successkpi|auvios video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/cielo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cielo_logo-300x72-1.png\"  height=\"72\" width=\"300\" alt=\"CUSTOMER LOGO CIELO\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cielo<\/h3><p class=\"cs-title\">Cielo inici\u00f3 una revoluci\u00f3n en sus canales de comunicaci\u00f3n con las soluciones de Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam ai an\u00e1lisis y reportes chat chatbots correo electr\u00f3nico digital inbound nube outbound redes sociales respuesta interactiva de voz (ivr) servicios de voz voicebots\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai|an\u00e1lisis y reportes|chat|chatbots|correo electr\u00f3nico|digital|inbound|nube|outbound|redes sociales|respuesta interactiva de voz ivr|servicios de voz|voicebots\" data-partners=\"esmt|videoengager\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/bac\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BAC.png\"  height=\"240\" width=\"440\" alt=\"BAC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BAC<\/h3><p class=\"cs-title\"> Impulsar la eficiencia con canales digitales<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare latam ai chatbots correo electr\u00f3nico digital inbound messaging apps nube outbound redes sociales\" data-tax_industry=\"healthcare\" data-tax_region=\"latam\" data-tax_capability=\"ai|chatbots|correo electr\u00f3nico|digital|inbound|messaging apps|nube|outbound|redes sociales\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/redsalud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_RedSalud.png\"  height=\"240\" width=\"440\" alt=\"RedSalud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">RedSalud<\/h3><p class=\"cs-title\">Reducci\u00f3n de los costos del centro de contacto en un 30% <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na ai an\u00e1lisis de voz y texto chat chatbots digital inbound integraciones y aplicaciones mensajer\u00eda web nube software de call center voicebots workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"ai|an\u00e1lisis de voz y texto|chat|chatbots|digital|inbound|integraciones y aplicaciones|mensajer\u00eda web|nube|software de call center|voicebots|workforce engagement management wem\" data-partners=\"amazon web services|google cloud|pega\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/modivcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Modivcare.png\"  height=\"240\" width=\"440\" alt=\"Modivcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Modivcare<\/h3><p class=\"cs-title\">Ahorro de costos de $17 millones y en aumento<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services technology emea latam chat correo electr\u00f3nico digital inbound integraciones y aplicaciones nube previsi\u00f3n y decisiones workforce engagement management (wem)\" data-tax_industry=\"services|technology\" data-tax_region=\"emea|latam\" data-tax_capability=\"chat|correo electr\u00f3nico|digital|inbound|integraciones y aplicaciones|nube|previsi\u00f3n y decisiones|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/benify\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Benify.png\"  height=\"240\" width=\"440\" alt=\"Benify\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Benify<\/h3><p class=\"cs-title\">Aumente la eficiencia mediante la unificaci\u00f3n de CCaaS y Salesforce CRM.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail services na ai an\u00e1lisis de voz y texto an\u00e1lisis y reportes chat correo electr\u00f3nico digital genesys ai inbound integraciones y aplicaciones nube outbound voicebots workforce engagement management (wem)\" data-tax_industry=\"retail|services\" data-tax_region=\"na\" data-tax_capability=\"ai|an\u00e1lisis de voz y texto|an\u00e1lisis y reportes|chat|correo electr\u00f3nico|digital|genesys ai|inbound|integraciones y aplicaciones|nube|outbound|voicebots|workforce engagement management wem\" data-partners=\"salesforce|help lightning|mindful feedback|pci pal\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Coca-Cola Bottlers\u2019 Sales and Services<\/h3><p class=\"cs-title\">Saciando la sed de innovaci\u00f3n<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai chat chatbots digital inbound integraciones y aplicaciones nube outbound workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbots|digital|inbound|integraciones y aplicaciones|nube|outbound|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"24sessions|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/rabobank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rabobank.png\"  height=\"240\" width=\"440\" alt=\"Rabobank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rabobank<\/h3><p class=\"cs-title\">Banca conversacional pionera<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail transportation travel latam an\u00e1lisis y reportes chat correo electr\u00f3nico digital dna de rendimiento inbound integraciones y aplicaciones nube outbound previsi\u00f3n y decisiones reportes y an\u00e1lisis respuesta interactiva de voz (ivr) software de call center workforce engagement management (wem)\" data-tax_industry=\"hospitality|retail|transportation|travel\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lisis y reportes|chat|correo electr\u00f3nico|digital|dna de rendimiento|inbound|integraciones y aplicaciones|nube|outbound|previsi\u00f3n y decisiones|reportes y an\u00e1lisis|respuesta interactiva de voz ivr|software de call center|workforce engagement management wem\" data-partners=\"salesforce|pureinsights|kranon\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/aeromexico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Aeromexico_2.png\"  height=\"240\" width=\"440\" alt=\"Aeromexico\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aeromexico<\/h3><p class=\"cs-title\">Aeromexico eleva la experiencia de clientes y empleados<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology na agent assist\/agent copilot ai chat chatbots correo electr\u00f3nico digital inbound integraciones y aplicaciones nube outbound sms web messaging workforce engagement management (wem)\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist\/agent copilot|ai|chat|chatbots|correo electr\u00f3nico|digital|inbound|integraciones y aplicaciones|nube|outbound|sms|web messaging|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"microsoft|google\u00a0cloud|servicenow\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/unisys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Unisys.png\"  height=\"240\" width=\"440\" alt=\"Unisys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Unisys<\/h3><p class=\"cs-title\">Unisys mejora las experiencias de los clientes a escala global con Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam inbound nube outbound servicios de voz workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"inbound|nube|outbound|servicios de voz|workforce engagement management wem\" data-partners=\"crossnet\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/bankaya\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Bankaya.png\"  height=\"240\" width=\"440\" alt=\"Bankaya\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bankaya<\/h3><p class=\"cs-title\">Bankaya mejora su tasa de contacto y recuperaci\u00f3n de cartera<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai chat digital genesys ai inbound outbound voicebots\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|digital|genesys ai|inbound|outbound|voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/bbva-espana\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/thumbnail-kit-resource-thumb-bbva-1.jpg\"  height=\"240\" width=\"440\" alt=\"BBVA Espa\u00f1a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BBVA Espa\u00f1a<\/h3><p class=\"cs-title\">BBVA incorpora en Espa\u00f1a Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance emea an\u00e1lisis y reportes inbound integraciones y aplicaciones respuesta interactiva de voz (ivr) software de call center workforce engagement management (wem)\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"an\u00e1lisis y reportes|inbound|integraciones y aplicaciones|respuesta interactiva de voz ivr|software de call center|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/matmut\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_matmut.png\"  height=\"240\" width=\"440\" alt=\"Matmut\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Matmut<\/h3><p class=\"cs-title\">Fidelizando a los asegurados<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government nonprofit na ai an\u00e1lisis y reportes chat chatbots digital inbound integraciones y aplicaciones nube omnicanal sms voicebots\" data-tax_industry=\"government|nonprofit\" data-tax_region=\"na\" data-tax_capability=\"ai|an\u00e1lisis y reportes|chat|chatbots|digital|inbound|integraciones y aplicaciones|nube|omnicanal|sms|voicebots\" data-partners=\"aws|pureinsights\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/national-domestic-violence-hotline\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_hotline.png\"  height=\"240\" width=\"440\" alt=\"National Domestic Violence Hotline\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">National Domestic Violence Hotline<\/h3><p class=\"cs-title\">Devolviendo el poder a las sobrevivientes<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"telecommunications latam digital inbound outbound\" data-tax_industry=\"telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"digital|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/vivo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Vivo.png\"  height=\"240\" width=\"440\" alt=\"Vivo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vivo<\/h3><p class=\"cs-title\">La interacci\u00f3n cognitiva mejora la experiencia del cliente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam an\u00e1lisis y reportes inbound integraciones y aplicaciones nube outbound respuesta interactiva de voz (ivr) workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lisis y reportes|inbound|integraciones y aplicaciones|nube|outbound|respuesta interactiva de voz ivr|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/bancoestado\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BancoEstado.png\"  height=\"240\" width=\"440\" alt=\"BancoEstado\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BancoEstado<\/h3><p class=\"cs-title\">Soluci\u00f3n cloud que impulsa la satisfacci\u00f3n del cliente y la productividad <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility latam ai chatbots digital inbound integraciones y aplicaciones mensajer\u00eda nube outbound redes sociales\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"ai|chatbots|digital|inbound|integraciones y aplicaciones|mensajer\u00eda|nube|outbound|redes sociales\" data-partners=\"google cloud|global network solutions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/grupo-vanti\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_vanti.png\"  height=\"240\" width=\"440\" alt=\"Grupo Vanti\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Vanti<\/h3><p class=\"cs-title\">Transformaci\u00f3n digital provee visibilidad de 360 grados<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare apac inbound respuesta interactiva de voz (ivr) workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"apac\" data-tax_capability=\"inbound|respuesta interactiva de voz ivr|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/bupa-australia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Bupa_Thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Bupa Australia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bupa Australia<\/h3><p class=\"cs-title\">Logra implementar una transformaci\u00f3n orientada al cliente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea ai chat chatbots correo electr\u00f3nico digital inbound integraciones y aplicaciones nube outbound redes sociales\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbots|correo electr\u00f3nico|digital|inbound|integraciones y aplicaciones|nube|outbound|redes sociales\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/dental-axess\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Dental-Axess.png\"  height=\"240\" width=\"440\" alt=\"Dental Axess\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dental Axess<\/h3><p class=\"cs-title\">Visibilidad y colaboraci\u00f3n mediante IA<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare insurance na an\u00e1lisis y reportes chat colaboraci\u00f3n y comunicaciones unificadas inbound integraciones y aplicaciones nube servicios de voz workforce engagement management (wem)\" data-tax_industry=\"healthcare|insurance\" data-tax_region=\"na\" data-tax_capability=\"an\u00e1lisis y reportes|chat|colaboraci\u00f3n y comunicaciones unificadas|inbound|integraciones y aplicaciones|nube|servicios de voz|workforce engagement management wem\" data-partners=\"brightmetrics\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/company-nurse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_company_nurse-1.png\"  height=\"240\" width=\"440\" alt=\"Company Nurse\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Company Nurse<\/h3><p class=\"cs-title\">Personalizar en la nube para lograr una mejor experiencia y un mayor ROI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam ai an\u00e1lisis y reportes chat chatbots correo electr\u00f3nico digital inbound integraciones y aplicaciones nube omnicanal outbound redes sociales reportes y an\u00e1lisis respuesta interactiva de voz (ivr) software de call center\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai|an\u00e1lisis y reportes|chat|chatbots|correo electr\u00f3nico|digital|inbound|integraciones y aplicaciones|nube|omnicanal|outbound|redes sociales|reportes y an\u00e1lisis|respuesta interactiva de voz ivr|software de call center\" data-partners=\"hightelecom|aivo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/banco-bolivariano\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_banco-bolivariano.png\"  height=\"240\" width=\"440\" alt=\"Banco Bolivariano\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Bolivariano<\/h3><p class=\"cs-title\">El chatbot omnicanal mejora el enfoque en el cliente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea inbound nube\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"inbound|nube\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siemens Healthineers<\/h3><p class=\"cs-title\">Armonizando la experiencia del cliente alrededor del mundo<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac autoservicio chat inbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"autoservicio|chat|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/tsb-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TSB.png\"  height=\"240\" width=\"440\" alt=\"TSB Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TSB Bank<\/h3><p class=\"cs-title\">Hacemos posible un futuro alimentado por la nube<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na ai an\u00e1lisis de voz y texto autoservicio chat chatbots digital inbound integraciones y aplicaciones nube redes sociales voicebots\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"ai|an\u00e1lisis de voz y texto|autoservicio|chat|chatbots|digital|inbound|integraciones y aplicaciones|nube|redes sociales|voicebots\" data-tax_set=\"video\" data-partners=\"aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/techstyleos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnails_TechStyleresource-thumb-1.png\"  height=\"240\" width=\"440\" alt=\"TechStyleOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TechStyleOS<\/h3><p class=\"cs-title\">Compra digital nativa por dise\u00f1o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam an\u00e1lisis y reportes chat digital inbound nube outbound\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lisis y reportes|chat|digital|inbound|nube|outbound\" data-partners=\"econtact\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/seyco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Seyco.png\"  height=\"240\" width=\"440\" alt=\"Seyco\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Seyco<\/h3><p class=\"cs-title\">Transformaci\u00f3n digital e innovaci\u00f3n redise\u00f1an un modelo de cobranza<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam ai chat correo electr\u00f3nico digital inbound integraciones y aplicaciones nube outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai|chat|correo electr\u00f3nico|digital|inbound|integraciones y aplicaciones|nube|outbound\" data-partners=\"seteinfo|aivo (agentbot)\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/banco-solidario\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Banco-Solidario.png\"  height=\"240\" width=\"440\" alt=\"Banco Solidario\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Solidario<\/h3><p class=\"cs-title\">Creando una mejor experiencia en todos los canales<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality travel latam ai an\u00e1lisis y reportes automatic call distribution (acd) chat correo electr\u00f3nico enrutamiento autom\u00e1tico inbound outbound respuesta interactiva de voz (ivr)\" data-tax_industry=\"hospitality|travel\" data-tax_region=\"latam\" data-tax_capability=\"ai|an\u00e1lisis y reportes|automatic call distribution acd|chat|correo electr\u00f3nico|enrutamiento autom\u00e1tico|inbound|outbound|respuesta interactiva de voz ivr\" data-partners=\"in motion\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/universal-assistance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Universal-Assistance.png\"  height=\"240\" width=\"440\" alt=\"Universal Assistance\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Universal Assistance<\/h3><p class=\"cs-title\">Innovaci\u00f3n omnicanal y servicio de alta calidad en momentos cr\u00edticos<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education latam inbound outbound\" data-tax_industry=\"education\" data-tax_region=\"latam\" data-tax_capability=\"inbound|outbound\" data-partners=\"crossnet\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/ilumno\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Ilumno.png\"  height=\"240\" width=\"440\" alt=\"Ilumno\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ilumno<\/h3><p class=\"cs-title\">Transformando la educaci\u00f3n superior online a trav\u00e9s de la nube<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam autoservicio correo electr\u00f3nico inbound integraciones y aplicaciones\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"autoservicio|correo electr\u00f3nico|inbound|integraciones y aplicaciones\" data-partners=\"interaxa\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/bolsa-de-valores-de-colombia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/meta-logo-bvc.png\"  height=\"446\" width=\"850\" alt=\"Bolsa de Valores de Colombia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bolsa de Valores de Colombia<\/h3><p class=\"cs-title\">La integraci\u00f3n omnicanal crea una experiencia de cliente premium<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam inbound nube outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"inbound|nube|outbound\" data-partners=\"srl soluciones\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/edenred\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Edenred.png\"  height=\"240\" width=\"440\" alt=\"Edenred\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Edenred<\/h3><p class=\"cs-title\">Impulsando los resultados comerciales a trav\u00e9s de la innovaci\u00f3n<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education latam chat correo electr\u00f3nico inbound outbound\" data-tax_industry=\"education\" data-tax_region=\"latam\" data-tax_capability=\"chat|correo electr\u00f3nico|inbound|outbound\" data-partners=\"kranon\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/unitec\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_UNITEC.png\"  height=\"240\" width=\"440\" alt=\"UNITEC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UNITEC<\/h3><p class=\"cs-title\">Digitaliz\u00e1ndose para proporcionar una experiencia omnicanal<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services telecommunications utility latam ai chat inbound integraciones y aplicaciones outbound redes sociales\" data-tax_industry=\"services|telecommunications|utility\" data-tax_region=\"latam\" data-tax_capability=\"ai|chat|inbound|integraciones y aplicaciones|outbound|redes sociales\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/entel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b07b1706-thumb_mash_entel_resourcethumbnail.jpg\"  height=\"310\" width=\"556\" alt=\"Entel\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Entel<\/h3><p class=\"cs-title\"> Perfeccionando la experiencia del cliente con Inteligencia Artificial cognitiva<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing latam inbound outbound workforce engagement management (wem)\" data-tax_industry=\"outsourcing\" data-tax_region=\"latam\" data-tax_capability=\"inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/pentafon\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/70241519-pentafon-thumbnail-kit-resource-thumb.jpg\"  height=\"240\" width=\"440\" alt=\"Pentafon\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pentafon<\/h3><p class=\"cs-title\">Transformando las experiencias de clientes y empleados para obtener beneficios finales<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"digital reportes y an\u00e1lisis\" data-tax_capability=\"digital|reportes y an\u00e1lisis\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/serlefin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Serlefin.png\"  height=\"240\" width=\"440\" alt=\"Serlefin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Serlefin<\/h3><p class=\"cs-title\">Aumentando los niveles de\r\ncontacto y cobranzas con PureConnect<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"telecommunications latam autoservicio computadora de escritorio omnicanal digital inbound\" data-tax_industry=\"telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"autoservicio|computadora de escritorio omnicanal|digital|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/vodafone\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_vodafone_logo_RC.png\"  height=\"240\" width=\"440\" alt=\"Vodafone\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vodafone<\/h3><p class=\"cs-title\">Llevar la experiencia del cliente al pr\u00f3ximo nivel diferenciando<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"manufacturing retail latam autoservicio chat correo electr\u00f3nico digital enrutamiento autom\u00e1tico inbound integraciones y aplicaciones nube omnicanal outbound\" data-tax_industry=\"manufacturing|retail\" data-tax_region=\"latam\" data-tax_capability=\"autoservicio|chat|correo electr\u00f3nico|digital|enrutamiento autom\u00e1tico|inbound|integraciones y aplicaciones|nube|omnicanal|outbound\" data-partners=\"sixbell|tethr it now\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/heineken-mexico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_hieneken.png\"  height=\"240\" width=\"440\" alt=\"Heineken M\u00e9xico\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Heineken M\u00e9xico<\/h3><p class=\"cs-title\">Transformando la experiencia de clientes y empleados<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/link-humano\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58d0a6d1-thumb_mash_resource-thumb-humano.png\"  height=\"310\" width=\"556\" alt=\"Link Humano\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Link Humano<\/h3><p class=\"cs-title\">Link Humano escoge a PureConnect by Genesys para brindar servicios de alta calidad y obtener ROI a corto plazo<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/fastco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d199a155-thumb_mash_resource-thumb-fastco.png\"  height=\"310\" width=\"556\" alt=\"FASTCO\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">FASTCO<\/h3><p class=\"cs-title\">FASTCO innova la experiencia del cliente con una soluci\u00f3n de contact center \"todo en uno\"<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/hdc-bpo-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a0a148aa-thumb_mash_resource-thumb-hdc.png\"  height=\"310\" width=\"556\" alt=\"HDC BPO Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HDC BPO Services<\/h3><p class=\"cs-title\">HDC BPO Services instala una suite de contact center \"todo en uno\" para aumentar el valor<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/banco-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ad2fda09-thumb_mash_resource-thumb_banco-security.png\"  height=\"310\" width=\"556\" alt=\"Banco Security\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Security<\/h3><p class=\"cs-title\">Banco Security alcanza un crecimiento de 71% en la satisfacci\u00f3n del cliente con una soluci\u00f3n de contact center todo en uno<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/icici-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ICICI_Bank-ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"ICICI Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ICICI Bank<\/h3><p class=\"cs-title\">ICICI Bank, el banco privado m\u00e1s grande de la India, transforma la experiencia de sus clientes con Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/transat\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_transat-1.png\"  height=\"240\" width=\"440\" alt=\"Transat\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Transat<\/h3><p class=\"cs-title\">La empresa l\u00edder en viajes de vacaciones consolida las operaciones de contact center en cinco pa\u00edses<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/videotron\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GenesysCS-Videotron-SuccessStory.jpg\"  height=\"240\" width=\"440\" alt=\"Vid\u00e9otron\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vid\u00e9otron<\/h3><p class=\"cs-title\">Vid\u00e9otron consolida sus operaciones en un sistema centralizado de interacciones multicanal<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na an\u00e1lisis y reportes inbound integraciones y aplicaciones\" data-tax_region=\"na\" data-tax_capability=\"an\u00e1lisis y reportes|inbound|integraciones y aplicaciones\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/celadon\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Celadon.jpg\"  height=\"240\" width=\"440\" alt=\"Celadon\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Celadon<\/h3><p class=\"cs-title\">Transportista terrestre de carga consolida las operaciones de su contact center<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/telefonica-chile\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-TelefonicaChile-1.png\"  height=\"240\" width=\"440\" alt=\"Telef\u00f3nica Chile\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telef\u00f3nica Chile<\/h3><p class=\"cs-title\">Transforma la Experiencia del Cliente con Mayor Eficiencia Operativa<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/datametrica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_resource-thumb_datametrica.png\"  height=\"317\" width=\"440\" alt=\"Datam\u00e9trica\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Datam\u00e9trica<\/h3><p class=\"cs-title\">Transformar Las Operaciones De Servicio Para Mejorar Sustancialmente Los Resultados<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/spb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SPB_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"SPB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SPB<\/h3><p class=\"cs-title\">Genesys desarrolla el plan de implementaci\u00f3n y reingenier\u00eda de procesos de negocio<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/banco-promerica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/685aa9aa-thumb_mash_resource-thumb_banco-promerica.png\"  height=\"310\" width=\"556\" alt=\"Banco Promerica\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Promerica<\/h3><p class=\"cs-title\">Grupo Proamerica - Ofrece una red de m\u00e1s de 800 canales de servicio y brinda servicio a m\u00e1s de un mill\u00f3n de clientes.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/voicenter\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Voicenter_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Voicenter\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Voicenter<\/h3><p class=\"cs-title\">Becomes a Leading Regional Provider of World-Class Contactoo Center Solutions<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/marks-spencer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Marks_and_Spencer-ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"Marks &#038; Spencer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Marks &#038; Spencer<\/h3><p class=\"cs-title\">Experiencia integrada de compra para una mejor CX<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea autoservicio respuesta interactiva de voz (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"autoservicio|respuesta interactiva de voz ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/achmea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/achmea_RC_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Achmea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Achmea<\/h3><p class=\"cs-title\">Integrar a todos para brindar una experiencia de cliente consistente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/icbc-builds-cutting-edge-contact-center-as-part-of-their-customer-centric-s\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_ICBC_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"ICBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ICBC<\/h3><p class=\"cs-title\">Conozca el viaje que emprendi\u00f3 ICBC para transformar la experiencia del cliente en el centro de contacto<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/vision-banco-paraguay\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GenesysCS-VisionBanco-SuccessStory.jpg\"  height=\"240\" width=\"440\" alt=\"Visi\u00f3n Banco Paraguay\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Visi\u00f3n Banco Paraguay<\/h3><p class=\"cs-title\">Optimizaci\u00f3n y eficiencia con Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea autoservicio chat\" data-tax_region=\"emea\" data-tax_capability=\"autoservicio|chat\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/atom-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Atom_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Atom Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Atom Bank<\/h3><p class=\"cs-title\">L\u00edder en experiencia del cliente en la era de la banca digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/recsa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/RecsaChile_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"RECSA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">RECSA<\/h3><p class=\"cs-title\">C\u00f3mo Recsa Chile redujo costos con las soluciones de Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/upmc-health-plan\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UPMCHealthPlan_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"UPMC Health Plan\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UPMC Health Plan<\/h3><p class=\"cs-title\">C\u00f3mo proporcionarles una experiencia personalizada y de alta tecnolog\u00eda a sus pacientes<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/emirates\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Emirates_ResourceThumbnail-1.jpg\"  height=\"240\" width=\"440\" alt=\"Emirates\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emirates<\/h3><p class=\"cs-title\">Conectando los viajes del cliente: Entrevista a una ejecutiva de Emirates<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam an\u00e1lisis y reportes inbound\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lisis y reportes|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/itau1\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BancoItau_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Banco Itau\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Itau<\/h3><p class=\"cs-title\">Mejora la experiencia del cliente en un ambiente SIP<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/sabre\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sabre_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Sabre\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sabre<\/h3><p class=\"cs-title\">Sabre brinda una CX omnicanal e incrementa la eficiencia de sus empleados<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/falabella1\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Falabella_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Falabella\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Falabella<\/h3><p class=\"cs-title\">Ofrece una innovadora experiencia de cliente multicanal<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam an\u00e1lisis y reportes autoservicio respuesta interactiva de voz (ivr)\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lisis y reportes|autoservicio|respuesta interactiva de voz ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\/banorte1\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Banorte_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Banorte\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banorte<\/h3><p class=\"cs-title\">Simplifica el contact center para brindar un servicio de atenci\u00f3n superior<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><div class=\"load-more-container col-md-9 offset-md-3 text-center mt-2\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Load more<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;] Descubra c\u00f3mo los clientes de Genesys aumentan la fidelidad, concretan m\u00e1s ventas y construyen la reputaci\u00f3n de su marca [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600842582094{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1636593757581{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;] Grandes marcas haciendo grandes cosas con Genesys Hacer de la experiencia del cliente una ventaja competitiva es lo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-102905","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/102905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/comments?post=102905"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/102905\/revisions"}],"predecessor-version":[{"id":544280,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/102905\/revisions\/544280"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=102905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}