{"id":102884,"date":"2018-10-26T14:39:16","date_gmt":"2018-10-26T21:39:16","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=102884"},"modified":"2018-11-01T09:56:29","modified_gmt":"2018-11-01T16:56:29","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/es-mx\/customer-success\/customer-care","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1530127529126{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Success.jpg?id=16691) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Genesys Customer Care<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;cta-bar&#8221; css=&#8221;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Proteja su inversi\u00f3n con soporte global las 24 horas los siete d\u00edas de la semana<\/h2>\n<p style=\"text-align: left;\">El \u00e9xito de su empresa depende de aprovechar al m\u00e1ximo su inversi\u00f3n tecnol\u00f3gica, y de responder a las nuevas demandas de negocio y a las presiones de la competencia. Con Genesys Customer Care, usted puede maximizar el tiempo activo del sistema y proteger su inversi\u00f3n en Genesys.<\/p>\n<p style=\"text-align: left;\">Genesys Customer Care est\u00e1 disponible on-premise y en la nube, y le ofrece la tranquilidad y los recursos que necesita para alcanzar el \u00e9xito:<\/p>\n<ul style=\"text-align: left;\">\n<li>Acceda a las nuevas versiones\/actualizaciones de software de Genesys<\/li>\n<li>Aumente la productividad y disminuya los costos por incidente<\/li>\n<li>Adquiera conocimiento pr\u00e1ctico e insights constantes sobre funciones avanzadas<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;cta-bar&#8221;][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" 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a MySupport, el portal de comunicaciones de Atenci\u00f3n al cliente de Genesys<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"https:\/\/genesys.my.site.com\/customercare\/GenesysCommunityLogin\" target=\"_blank\" rel=\"\">Visite ahora<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3>Acceda a asesoramiento experto a trav\u00e9s de la Genesys Knowledge Network<\/h3>\n<p><a href=\"https:\/\/orchestrators.genesys.com\">Acceda a la Genesys Knowledge Network<\/a>, el portal en el que encontrar\u00e1 recursos, herramientas y asesoramiento experto sobre caracter\u00edsticas de productos, formas de mitigar riesgos de interrupci\u00f3n de servicio y mejorar el rendimiento de la plataforma. Para optimizar las habilidades y la autonom\u00eda de su equipo, busque respuestas a preguntas de clientes en nuestra base de conocimientos, vea videotutoriales t\u00e9cnicos para profundizar en los problemas comunes e interactuar con los expertos de Atenci\u00f3n al cliente de Genesys en el sitio de comunidades unificadas.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;10744&#8243; alignment=&#8221;center&#8221; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_light-gray&#8221; css=&#8221;.vc_custom_1524605144170{background-color: #ffffff !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;\"><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Anticipe y evite incidentes en el servicio de atenci\u00f3n con las herramientas de Genesys Customer Care<\/h3>\n<p>Ni siquiera las empresas mejor gestionadas pueden anticipar todos los problemas. Utilice las herramientas de monitoreo de Genesys para identificar y resolver incidentes antes de que la falta de disponibilidad afecte a la empresa. Encuentre r\u00e1pidamente la ra\u00edz de potenciales problemas graves, proporcione mejores datos para los casos de soporte y supervise el estado en que se encuentra su entorno. Aj\u00fastelo continuamente para mantener la estabilidad con las herramientas y la experiencia de Atenci\u00f3n al cliente de Genesys.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Resuelva los problemas m\u00e1s r\u00e1pido con nuestro modelo de soporte sin capas<\/h3>\n<p>Los segundos cuentan cuando se trata de sistemas que son clave para su negocio. Nuestro modelo sin capas le permite acceder al experto correcto, en el momento correcto, para resolver su problema r\u00e1pidamente. Utilice un enfoque colaborativo de resoluci\u00f3n de problemas con una variedad de herramientas diagn\u00f3sticas y canales de comunicaci\u00f3n para reducir el tiempo de resoluci\u00f3n y para volver a entregar una excelente experiencia a sus clientes.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Conozca m\u00e1s sobre\u0085<\/h3>\n<p>[\/vc_column_text]<div class=\"vc_grid-container-wrapper vc_clearfix grid_type-page-relative wrapper_style_list\"><div class=\"vc_grid-container vc_clearfix wpb_content_element vc_basic_grid\"><div class=\"vc_grid vc_row vc_grid-gutter-35px vc_pageable-wrapper vc_hook_hover gen_text-center\" data-vc-pageable-content=\"true\"><div class=\"vc_pageable-slide-wrapper vc_clearfix siblinglist w-100 d-flex flex-wrap justify-content-center\" data-vc-grid-content=\"true\"><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-241709\"><a href=\"https:\/\/www.genesys.com\/es-mx\/call-center-cloud-migration\"><h5>Migraci\u00f3n del call center a la nube<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-619721\"><a href=\"https:\/\/www.genesys.com\/es-mx\/majesticks\"><h5>Majesticks<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-617887\"><a href=\"https:\/\/www.genesys.com\/es-mx\/cx-in-focus\"><h5>CX in Focus<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-616104\"><a href=\"https:\/\/www.genesys.com\/es-mx\/tour\"><h5>Tour<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-604133\"><a href=\"https:\/\/www.genesys.com\/es-mx\/digital-customer-experience\"><h5>Experiencia digital del cliente<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-602351\"><a href=\"https:\/\/www.genesys.com\/es-mx\/genesys-charitable-discount-program\"><h5>Programa de descuentos de Genesys para organizaciones de beneficencia<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-588835\"><a href=\"https:\/\/www.genesys.com\/es-mx\/responsible-ai\"><h5>IA responsable<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-589145\"><a href=\"https:\/\/www.genesys.com\/es-mx\/workforce-management-software\"><h5>Software de gesti\u00f3n de la fuerza de trabajo<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-598267\"><a href=\"https:\/\/www.genesys.com\/es-mx\/ai-contact-center\"><h5>Contact center con IA<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579214\"><a href=\"https:\/\/www.genesys.com\/es-mx\/customer-journey-management\"><h5>Gesti\u00f3n del journey del cliente<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-571972\"><a href=\"https:\/\/www.genesys.com\/es-mx\/scuderiaferrari\"><h5>Ferrari<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-555863\"><a href=\"https:\/\/www.genesys.com\/es-mx\/contact-center-software\"><h5>Software de contact center<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-575938\"><a href=\"https:\/\/www.genesys.com\/es-mx\/lavercup\"><h5>Copa\u00a0Laver<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-439559\"><a href=\"https:\/\/www.genesys.com\/es-mx\/genesys-cloud-crb-eng\"><h5>Genesys Cloud &#8211; CRB ENG<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-527830\"><a href=\"https:\/\/www.genesys.com\/es-mx\/genesys-cloud-ex\"><h5>Genesys Cloud EX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-527810\"><a href=\"https:\/\/www.genesys.com\/es-mx\/experience-orchestration\"><h5>Orquestaci\u00f3n de experiencias<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-512675\"><a href=\"https:\/\/www.genesys.com\/es-mx\/genesys-vs-nice\"><h5>Genesys vs NICE<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-491462\"><a href=\"https:\/\/www.genesys.com\/es-mx\/thank-you-page-landing-cx\"><h5>Thank You Page<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-462359\"><a href=\"https:\/\/www.genesys.com\/es-mx\/pointillist\"><h5>Pointillist<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-117002\"><a href=\"https:\/\/www.genesys.com\/es-mx\/blog\"><h5>Blog<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-432059\"><a href=\"https:\/\/www.genesys.com\/es-mx\/genesys-dx\"><h5>Genesys&nbsp;DX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-262909\"><a href=\"https:\/\/www.genesys.com\/es-mx\/pricing\"><h5>Precios<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-230122\"><a href=\"https:\/\/www.genesys.com\/es-mx\/genesys-cloud\"><h5>Genesys Cloud CX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-230130\"><a href=\"https:\/\/www.genesys.com\/es-mx\/cloud-platform\"><h5>Plataforma Genesys Cloud<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-252669\"><a href=\"https:\/\/www.genesys.com\/es-mx\/emergency-response\"><h5>Respuesta ante emergencias<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-258973\"><a href=\"https:\/\/www.genesys.com\/es-mx\/cx-blueprint\"><h5>Dise\u00f1o de la CX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-320850\"><a href=\"https:\/\/www.genesys.com\/es-mx\/products\"><h5>Productos<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-619892\"><a href=\"https:\/\/www.genesys.com\/es-mx\/xperience-on-tour-mexico\"><h5>Xperience On Tour Mexico City<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-241711\"><a href=\"https:\/\/www.genesys.com\/es-mx\/call-center-cloud-migration-overview\"><h5>Descripci\u00f3n general de la migraci\u00f3n de call centers\u00a0a la nube<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-241707\"><a href=\"https:\/\/www.genesys.com\/es-mx\/customer-migrations\"><h5>Migraciones de clientes<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-325269\"><a href=\"https:\/\/www.genesys.com\/es-mx\/zoom\"><h5>Asociaci\u00f3n con Zoom<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-292140\"><a href=\"https:\/\/www.genesys.com\/es-mx\/microsoft\"><h5>Asociaci\u00f3n con Microsoft<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-363108\"><a href=\"https:\/\/www.genesys.com\/es-mx\/superhuman\"><h5>Super Human Service<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-371635\"><a href=\"https:\/\/www.genesys.com\/es-mx\/fedramp\"><h5>Maximus\u00a0Genesys\u00a0Engagement\u00a0Platform<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-621376\"><a href=\"https:\/\/www.genesys.com\/es-mx\/customer-awards\"><h5>Customer Awards<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102882\"><a href=\"https:\/\/www.genesys.com\/es-mx\/subscribe\"><h5>Plan de suscripci\u00f3n<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102786\"><a href=\"https:\/\/www.genesys.com\/es-mx\/innovations\"><h5>Innovaciones<\/h5><p>Innove con menos riesgos y m\u00e1s beneficios<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-104839\"><a href=\"https:\/\/www.genesys.com\/es-mx\"><h5>Inicio<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102903\"><a href=\"https:\/\/www.genesys.com\/es-mx\/customer-success\"><h5>Customer Success<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-104777\"><a href=\"https:\/\/www.genesys.com\/es-mx\/googlecloud\"><h5>Contact Center AI de Google Cloud<\/h5><p>Brinde experiencias excepcionales a sus clientes mediante la asociaci\u00f3n de Genesys y Google.<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102780\"><a href=\"https:\/\/www.genesys.com\/es-mx\/solutions\"><h5>Soluciones<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102794\"><a href=\"https:\/\/www.genesys.com\/es-mx\/platform\"><h5>Plataforma<\/h5><p>Potencie experiencias del cliente excepcionales con Genesys Customer Experience Platform<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-104835\"><a href=\"https:\/\/www.genesys.com\/es-mx\/contact-us\"><h5>Comun\u00edquese con nosotros<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-104831\"><a href=\"https:\/\/www.genesys.com\/es-mx\/request-a-demo\"><h5>Solicite una demo<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-103631\"><a href=\"https:\/\/www.genesys.com\/es-mx\/resources\"><h5>Recursos<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102872\"><a href=\"https:\/\/www.genesys.com\/es-mx\/events\"><h5>Eventos<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102895\"><a href=\"https:\/\/www.genesys.com\/es-mx\/webinars\"><h5>Webinars<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102836\"><a href=\"https:\/\/www.genesys.com\/es-mx\/company\"><h5>Empresa<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102905\"><a href=\"https:\/\/www.genesys.com\/es-mx\/customer-stories\"><h5>Casos de \u00e9xito<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102854\"><a href=\"https:\/\/www.genesys.com\/es-mx\/login\"><h5>Login<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-103010\"><a href=\"https:\/\/www.genesys.com\/es-mx\/definitions\"><h5>Definiciones<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-104837\"><a href=\"https:\/\/www.genesys.com\/es-mx\/select-region\"><h5>Seleccione la regi\u00f3n<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102850\"><a href=\"https:\/\/www.genesys.com\/es-mx\/partners\"><h5>Descripci\u00f3n de socios<\/h5><p>Los socios de Genesys tienen acceso a las tecnolog\u00edas y oportunidades para aumentar su cuota de mercado, mientras que los clientes pueden trabajar con la red de socios de Genesys para hacer crecer su negocio.<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-102914\"><a href=\"https:\/\/www.genesys.com\/es-mx\/capabilities\"><h5>Capacidades<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1530127529126{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Success.jpg?id=16691) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Genesys Customer Care [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;cta-bar&#8221; css=&#8221;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Proteja su inversi\u00f3n con soporte global las 24 horas los siete d\u00edas de la semana El \u00e9xito de su empresa depende de aprovechar al m\u00e1ximo su [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":11201,"parent":102903,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-102884","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/102884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/comments?post=102884"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/102884\/revisions"}],"predecessor-version":[{"id":110829,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/102884\/revisions\/110829"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/pages\/102903"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/11201"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=102884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}