{"id":634967,"date":"2026-08-06T13:30:28","date_gmt":"2026-08-06T20:30:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=634967"},"modified":"2026-08-06T14:50:32","modified_gmt":"2026-08-06T21:50:32","slug":"cx-done-right-la-experiencia-que-esta-redefiniendo-cada-industria","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/es-mx\/events\/cx-done-right-la-experiencia-que-esta-redefiniendo-cada-industria","title":{"rendered":"CX Done Right Series: Cadena End-to-End"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

El 35% de las llamadas a un Contact Center post-compra son WISMO: “\u00bfD\u00f3nde est\u00e1 mi pedido?”. Son llamadas que cuestan dinero, frustran a tus agentes y destruyen la lealtad del cliente.<\/p>\n

En esta sesi\u00f3n te mostramos c\u00f3mo un bot de WhatsApp con ubicaci\u00f3n en tiempo real puede eliminar ese volumen inbound \u2014y c\u00f3mo lo configuras en menos de una hora.<\/p>\n","protected":false},"author":1207,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-634967","events","type-events","status-publish","hentry","event_type-event"],"acf":{"event_type":"gsummit","event_status":"ontime","event_start_date":"09\/10\/2026","event_start_time":"09:30:00","event_end_date":"09\/10\/2026","event_location":"M\u00e9xico ","event_venue_name":"Genesys Office","country":"Mexico","venue_map":{"address":"Paseo de los Tamarindos 400-A (Edificio Arcos Bosques) Piso 26","lat":19.3876761,"lng":-99.2510727,"zoom":14,"place_id":"EnhQLsK6IGRlIGxvcyBUYW1hcmluZG9zIDQwMC1BLXBpc28gMjYsIEJvc3F1ZXMgZGUgbGFzIExvbWFzLCBDdWFqaW1hbHBhIGRlIE1vcmVsb3MsIDA1MTIwIENpdWRhZCBkZSBNw6l4aWNvLCBDRE1YLCBNZXhpY28iIxohChYKFAoSCeeYnWAZAdKFESRAQWOQePKNEgdwaXNvIDI2","street_number":"400-A","street_name":"Paseo de los Tamarindos","street_name_short":"P.\u00ba de los Tamarindos","city":"Ciudad de M\u00e9xico","city_short":"M\u00e9xico D.F.","state":"Ciudad de M\u00e9xico","state_short":"CDMX","post_code":"05120","country":"M\u00e9xico","country_short":"MX"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":true,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"enable_ab_test":false,"meta_title":"CX Done Right: Series de Industria","meta_description":"","no_index":true,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"Acomp\u00e1\u00f1anos en este c\u00f3ctel de negocios y conoce junto a Oso Trava (Creador de Cracks Podcast y CEO de Instafit), como innovar y orquestar de manera efectiva las experiencias de tus clientes, impulsando la diferenciaci\u00f3n y el aumento en ventas.","meta_facebook_description":"","add_to_global_events":false,"event_header_bgc":"orange","event_header_title":"","event_description_title":"","event_description":"Reinventar las experiencias del cliente est\u00e1 creando nuevo valor y lealtad a la marca. Incluso m\u00e1s que la innovaci\u00f3n de productos.
\r\n
\r\nAcomp\u00e1\u00f1anos en nuestras series por Industria: CX Done Right en nuestras oficinas.
\r\n
\r\n","disable_registration":false,"form_header_alignment":"left","form_header":"Confirmar mi asistencia","form_button":"Reg\u00edstrate ahora ","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht0000025Us5IAE","multiple_cid":false,"multiple_cid_setup":[{"label":"CX Done Right: Captaci\u00f3n Estudiantil | 3 Septiembre","cid":"701Ht000001ebxBIAQ","url":""},{"label":"CX Done Right: Cadena end to end | 10 septiembre","cid":"701Ht0000025Us5IAE","url":""},{"label":"CX Done Right: Tax Supervival | 24 septiembre","cid":"701Ht0000025Us0IAE","url":""}],"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"custom","ar_custom_url":"","custom_ty":"

Gracias por registrarte en el evento.<\/p>\n

Pronto recibir\u00e1s un e-mail de confirmaci\u00f3n con todos los detalles.<\/p>\n

Marketing Genesys<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Juntos transformando el Customer Experience en M\u00e9xico","sub_title":""},"media_content":{"select_media":"image","content_image":635905,"content_video":"https:\/\/youtu.be\/qceazEkoh54"},"text_content":{"sub_title_h4":"","text_content":"

La serie CX Done Right es el espacio donde te mostraremos c\u00f3mo transformar la operaci\u00f3n de tu Contact Center en una ventaja competitiva real.<\/p>\n

Cada sesi\u00f3n est\u00e1 dise\u00f1ada por industria: lleg\u00e1s con tu equipo, ves el demo en acci\u00f3n, y en los primeros 90 minutos configuras, pruebas y te llev\u00e1s un caso funcional en tu cuenta con\u00a0sprints reales.<\/p>\n

Porque hacer CX bien no es un proyecto. Es una decisi\u00f3n.<\/em><\/strong><\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":true,"disable_venue_section":true,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":true,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":424824,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"

\u2713\u00a0 Demo en vivo: WhatsApp Bot con ubicaci\u00f3n en tiempo real integrado con mapas<\/p>\n

\u2713\u00a0 Sprint pr\u00e1ctico: configur\u00e1s el trigger de retraso, personaliz\u00e1s la plantilla y dispar\u00e1s la alerta a tu celular<\/p>\n

\u2713\u00a0 Resultado medible: reducci\u00f3n de llamadas inbound por proactividad<\/p>\n

\u2713\u00a0 Duraci\u00f3n: 90 minutos | Cupo limitado<\/p>\n","event_agenda_group":[{"agenda_group_title":"Cadena End to End","event_agenda":[{"agenda_date":"10\/09\/2026","agenda_tab_label":"","agenda_details":[{"agenda_title":"Bienvenida","agenda_start_time":"09:00:00","agenda_end_time":"09:15:00","agenda_single_description":"

Registro y bienvenida al evento<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Intro","agenda_start_time":"09:15:00","agenda_end_time":"09:30:00","agenda_single_description":"

El impacto del WISMO en el Contact Center \u00bfCu\u00e1nto le cuesta a tu operaci\u00f3n la pregunta \u00bfd\u00f3nde est\u00e1 mi pedido?<\/p>\n

Contexto del problema, datos del mercado y por qu\u00e9 la proactividad es la soluci\u00f3n m\u00e1s rentable.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Demo en Vivo","agenda_start_time":"09:30:00","agenda_end_time":"10:15:00","agenda_single_description":"

WhatsApp Bot con seguimiento en tiempo real Demostraci\u00f3n del flujo completo: el sistema detecta un retraso, genera la alerta autom\u00e1tica y env\u00eda un WhatsApp con la ubicaci\u00f3n del pedido en mapa en tiempo real. Sin intervenci\u00f3n humana.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Sprint: Hands On","agenda_start_time":"10:15:00","agenda_end_time":"11:00:00","agenda_single_description":"