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Bienvenida e introducci\u00f3n al circuito de transformaci\u00f3n CX<\/p>\n

Planeaci\u00f3n de la Carrera<\/b><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Inteligencia y Estrategia de Cobranza","agenda_start_time":"08:35:00","agenda_end_time":"09:15:00","agenda_single_description":"

Modelos anal\u00edticos, segmentaci\u00f3n de clientes, reglas y canales m\u00e1s efectivos desde el 1er intento.<\/p>\n

Clasificaci\u00f3n \/ Salida<\/b><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Gesti\u00f3n de Recursos y Capacidad","agenda_start_time":"09:15:00","agenda_end_time":"09:45:00","agenda_single_description":"

Call centers, gesti\u00f3n interna, flexibilidad operativa y estrategias de desborde<\/p>\n

Chicana Estrat\u00e9gica<\/b><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Gesti\u00f3n de Terceros y Modelos de Incentivo","agenda_start_time":"09:45:00","agenda_end_time":"10:15:00","agenda_single_description":"

Administraci\u00f3n de aliados externos, compensaci\u00f3n e impulso al desempe\u00f1o<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Pit Stop \u2013 Break","agenda_start_time":"10:15:00","agenda_end_time":"10:30:00","agenda_single_description":"

Pausa activa<\/p>\n

Zona de Pits Digital<\/b><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Autoservicio con Enfoque CX","agenda_start_time":"10:30:00","agenda_end_time":"11:00:00","agenda_single_description":"

\u00bfQu\u00e9 perfiles de cliente prefieren autoservicio? \u00bfC\u00f3mo aplicar una estrategia eficaz?<\/p>\n

Recta Final<\/b><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Aceleraci\u00f3n de Procesos de Cr\u00e9dito y Originaci\u00f3n","agenda_start_time":"11:00:00","agenda_end_time":"11:30:00","agenda_single_description":"

Tecnolog\u00eda, datos e integraci\u00f3n para escalar eficiencia sin perder experiencia<\/p>\n

Podio de la Experiencia<\/b><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Caso de \u00c9xito","agenda_start_time":"11:30:00","agenda_end_time":"12:00:00","agenda_single_description":"

Lecciones pr\u00e1cticas de un modelo de CX que combina eficiencia y cercan\u00eda<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"additional_content_template":"f","event_type":"partner","event_status":"ontime","w_tycontent":"

Muchas gracias por tu inscripci\u00f3n en nuestro evento.<\/p>\n","event_description":"En el nuevo entorno de negocio, la experiencia del cliente no es solo un diferenciador, es el motor de crecimiento.
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\r\nEste workshop est\u00e1 dise\u00f1ado como una met\u00e1fora de carrera: cada etapa del circuito representa un componente clave de una estrategia de cobranza y atenci\u00f3n al cliente m\u00e1s inteligente, eficiente y centrada en las personas.
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